Overall fantastic experience. I was having trouble even getting an appointment with another imaging…read morecenter over the course of two weeks. Prime MRI was the exact opposite! They are friendly, easy to get in touch with, and communicated every step along the way. Even when I needed them to track down insurance approval, they were able to get it done immediately instead of the quoted up to 14 business days of the other clinic. When I got the approval, they offered a weekend appointment. Even though I wasn't able to take the weekend appointment, they were able to accomodate my schedule. The appointment was very well organized, and I was able to get the imaging done with very caring staff. Afterwards, I followed up via email with questions, and I received a prompt response. I wish all my medical care was this easy.

The staff at Prime MRI are very professional and caring. Sometimes an MRI can be stressful and…read moreclaustrophobic. They make every effort to comfort you for a pleasant experience.

I scheduled 2 ultrasounds for my OBGYN orders. The front desk insisted I had to pay upfront even…read morethough I have insurance. That was totally ok since I was seen right away. The technician was extremely nice. Low rating was for their billings. I already paid almost $300 and I still got invoice for the same amount. I called the billing and they had no records of my payment whatsoever! They took down my info but they said I need to call back after 20 days to follow up?!?! There was no reference number or anything for this call except the name of the agent. Where did my money go? Please correct this issue! Hopefully other people don't get this same problem. Such a waste of my time and my energy trying to fix this mess that they caused.

I have appointment at 1:40p for MRI and it needs doctor overwritten. The doctor went lunch until…read more2:15p so I had to wait when the doctor office reopens to get doctor approved. And now over 3pm and still waiting my turn. I had not eat or drink over 8 hours...they charged me 2 times. One for copayment and one for re-do paperwork. From doctor office room 102 to Wave Imaging room 105 and...

A woman answered the phone who barely could speak English. I spent about five-minutes trying to…read moreascertain just what the hell she was trying ask me. I became frustrated and asked to speak to someone else; She refused; Very unprofessional behavior. In the illustrious words of Sweet Brown: Ain't nobody got time for that.

Amazing customer service. Reliable and trustworthy doctors and receptionist especially Ms.Evie and…read moreMs.Caroline. Thank you for taking such a great care of us.

I'm surprised by how many negative reviews there are for Magnolia Imaging…read more I've gone there for a number of examinations; x-rays, and multiple MRI's. Every time, I am treated very well, the staff are friendly and helpful, and the examination is very quick. I also had to call in for a CD of my various exams and subsequent radiology reports and the administrative staff on the second floor were just as efficient and responsive to my requests. I've never had a problem getting a response when I've called on the telephone, and I haven't been put on hold for extensive periods of time. I'm usually on hold only after I've explained the reason for calling and the Imaging staff need to research something, and even then, I only wait for a very short time. I really believe the staff here does an exceptional job given their (clearly visible) workload, and the constant influx of patients needing services. I would have given five stars to this medical center except for the severely limited parking, and a lack of upkeep (cosmetic) in the office waiting areas.

I had a very concerning experience during my father's CT scan appointment on Monday, May 4th…read more The technologist performing the CT and IV contrast procedure did not explain the process before starting. My father was stuck approximately three times for IV access, which caused significant pain and distress. We also observed what appeared to be poor hygiene practices, including no visible glove changes between attempts and an unclean room environment. He was given an old, worn-looking gown, which did not feel appropriate for a medical setting. After the contrast injection, my father developed swelling and pain in his arm. He reported discomfort during the injection, but the procedure continued without stopping or reassessment. As of May 8th, the swelling and pain were still present, which is very concerning. Overall, this experience raised serious concerns about patient safety, communication, infection control, and professionalism. I hope management reviews this situation carefully and ensures proper training and standards are being followed.

Affordable, fast, efficient. Affordable "cash" prices if you don't want to deal with insurance. No…read morefluff and "extras," you aren't at a new age spa-like medical facility... but the price is right everyone who works there is skilled. Clean environment, professional, don't let the buildings exterior deter you.

At first my experience at this location was a 5 star, but that went astray so I'll start with the…read moregood story. I went in to get an X-ray and the technician was friendly, helpful, and a Veteran. The quality of care seemed good and he was very empathetic to the pain I was experiencing. When the X-ray results were sent to my doctor's office the results were ready to understand. Being an informed patient I wanted a copy of the images so my doctor told me to contact Medizen to obtain them directly. I called and that's where the lack of service began. It took over 4 minutes to answer my call and I was told to come in, show my ID and they'd burn a CD for me. Instead of possibly obtaining my information first to begin the process they just brushed me off. I went in to get the CD ordered and instead of allowing me to explain why I was there, I was told to sign in. I offered that I wasn't there for imagine, but for records pull and was brushed off again and told to sign in by the heavy set Hispanic front desk assistant. The second lady that helped me was kind and efficient, but hung into my Driver's License after verifying my ID. I didn't get it back until my CD of images was ready. Overall, this could have been a 4 or 5 start experience had the first lady attended to me properly instead of brushing me off. A simple show of appreciation would have avoided this negative review. It isn't about having to sign it, it is about providing good customer service from start to finish. I get that you want to track your service count, but finish we're people too and not just a number.

Highly Recommended this location. Perla got me in next day and picked up the phone pn the 1st…read morering. Compare to the Foutain Valley location *see image attached (where i have been attempting to schedule 7 times). Thank you for your professionalism, Perla!! A shining star and example of what good customer service should be.

Wow terrible visit today..... we waited over an hour to be seen..... I mean we ended up walking…read moreout. This appointment today was for my husband.... He is diabetic and we couldn't wait no longer. He needed to eat. Plus we have more appointments to attend to. We would have been more prepared if they would have informed us that, there's a bit of a wait or low staffed etc. to bad so sad we have great insurance. We will try elsewhere. If you come just be ready to wait even with an appointment lol

Even though it is not usually covered by insurance, once you get older, my doctor likes to order a…read morecalcium score test every five years to access heart attack risk. Luckily, my score was 0 (perfect) five years ago, and it was time for a recheck. This time, I was referred to Imaging Partners in Orange. I called to schedule an appointment and Elyssa was so friendly and helpful. They had a cancellation and were able to book me only two days out. She took all of my prerequisite information quickly and sent me a link to complete some paperwork online ahead of time. I arrived 15 minutes before my appointment and was impressed by their very modern and clean facility. Check-in was a breeze since I completed the forms online ahead of time. I only waited about five minutes and was called back. My tech Khan was very friendly and made everything a breeze. I laid on the bed feet first and he put a few heart electrodes on my chest. The bed raises and slides you into the center of the CT machine. It was not claustrophobic at all, and the CT machine spinning made very little noise. An automated voice instructs you to hold your breath twice for about five seconds, and then again twice for about 15 seconds as the bed slowly moves back and forth through the ring taking images. The process only took about five minutes, and I was in and out of the office in about fifteen minutes. I took the test on a Friday afternoon and the results will be sent to my doctor and posted in their online portal for me to view on Monday. Insurance usually doesn't cover this test, and the cash price was only $200. I had a great experience here, and will look forward to coming back in five years.

Long overdue but still wanted to share the positive experience I had at Imaging Partners. Had a…read morescheduled appointment and from check in to X-ray, fast, friendly and professional. Technician was Jerome and will gladly return for my MRI.

MRI. Great service. Lovely people. Professional and friendly. This was a "third party vendor"…read moresituation via Kaiser. I wanted an "open sides" machine for my exam. Kaiser doesn't offer that equipment in their facilities in my area, so they sent me here.

When it comes to getting an MRI, I'm imagining that, like me, people tend to visit specific…read morefacilities based upon their doctor's, physical therapist's, or even lawyer's recommendation. I did. That's how I showed up at Garden Grove MRI Center's front steps anyway. Of course, just to see what I might be getting myself into, I sifted through a few Yelp reviews beforehand, read what others had to say, giving myself a little heads up. However, maybe people, in fact, do seek out MRI appointments on their own or upon Yelp's star ratings. If so, then I'd say going to Garden Grove MRI Center is a good bet. I mean, whenever someone is told an MRI is needed, an aggravated groan is sure to follow. (The experience is, to say the least, uncomfortable.) But GG MRI Center has an approachable and welcoming staff, and your 30-45 minute scan--as much as you hate it!--will be over soon enough. In the end, you know it's worth it that you came.

It was a good overall experience but I'd likely elect to go to a different location next time. I…read morewas unaware that there was a charge for parking. I know other locations closer to my home do not charge for parking. I choose this location because it was on the way to my mother's house and had the soonest appointment. Next time, I think I'll take the later appointment. Once I got in the office it was OK. They were very efficient at getting me checked in. I did have to wait for a bit. The gentleman doing the test was pleasant and seemed knowledgeable. There were patients taken before me who arrived aftermath but I think they were there for different testing. Mammogram I'm guessing. I was there for a DEXA and that is not available at all locations.

Do not come here! Retreat while you can! Today was the third…read moretime I came in for a breast MRI, and once again, the same story -- the machine was malfunctioning, and I had to reschedule. The second time this happened was at UMI Garden Grove. Luckily, the machine broke before they were supposed to inject the contrast. Imagine if they had already injected it and then the machine broke -- that could have been dangerous, especially considering the potential impact the contrast can have on the kidneys. Now they're asking me to come back for a fourth attempt? No, thank you. This is beyond frustrating and completely unprofessional. United Imaging has been the worst radiology experience I've ever had. Do not waste your time or risk your health here -- you'll only be disappointed.

Amazing experience from beginning to the end…read more Need an affordable MRI quick to diagnose unexplained problem. You will almost certainly never get it from your insurance company or will have to wait weeks while referral back and forth. HTC imaging just solve this whole issue. The pricing is very affordable with the amount of scan and result that you got. The peace of mind after the thorough scan of your body is priceless. Appointment was easily made. The great owner Sean was able to put me in in 2 days. And he was so caring and personally assuring throughout the whole process. Identifying possible problems right after. The MRI experience is not as scary as I thought. He assured me in every process and you are not going to stuck inside for hours. He let you came out and back in periodically. The ultrasound process is as amazing as the MRI. This is not the first time I did ultrasound. But he knows exactly where and what to look for and show me exactly what my body is doing at the same time. We got a short consultation right after the scan and a detailed board certified report a few days later. Also, all imaging will be given to you in a flash drive. Amazing service. The only thing is it's a little hard to look for. Remember you are looking for a trailer in a parking marked with Siemens. (See my picture). It's next to the medical building. Will recommend this to anyone who need a comprehensive scan and care for your own body more than your insurance company

3 stars I had an MRI…read moredone here and overall the experience itself was actually pretty good. The technician was very professional, friendly, and made the process quick and easy. Pricing was also very affordable compared to a lot of other imaging centers, which I appreciated. The only downside was the image quality. When I later went in for surgery, my doctor mentioned that the MRI imaging quality was not very good, which makes me think they may be using an older machine or older equipment. That said, the staff experience was excellent and the gentleman helping me was extremely kind and professional. If you're looking for a lower-cost MRI option and a smooth experience, this place works well. But if you specifically need the highest-quality imaging for something serious or surgical, you may want to consider a facility with newer equipment.