I scheduled 2 ultrasounds for my OBGYN orders. The front desk insisted I had to pay upfront even though I have insurance. That was totally ok since I was seen right away. The technician was extremely nice. Low rating was for their billings. I already paid almost $300 and I still got invoice for the same amount. I called the billing and they had no records of my payment whatsoever! They took down my info but they said I need to call back after 20 days to follow up?!?! There was no reference number or anything for this call except the name of the agent. Where did my money go? Please correct this issue! Hopefully other people don't get this same problem. Such a waste of my time and my energy trying to fix this mess that they caused. read more

WaveImaging Garden Grove - Radiologists Near Me - Garden Grove, California

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I have appointment at 1:40p for MRI and it needs doctor overwritten. The doctor went lunch until 2:15p so I had to wait when the doctor office reopens to get doctor approved. And now over 3pm and still waiting my turn. I had not eat or drink over 8 hours...they charged me 2 times. One for copayment and one for re-do paperwork. From doctor office room 102 to Wave Imaging room 105 and... read more

Did a walk in for a knee X-ray. It was busy so I was willing wait for an hour (the X-ray tech was on lunch). I left and came back and hour later to check in. I was told to wait to be called in 30-45 minutes. I was grumpy . To my surprise...they called in less than 5 minutes. read more

Horrible customer service! After being ignored for 15 minutes with no acknowledgement while standing in the appointment line. Then after scheduling an apportionment during my work lunch time I was informed that the technician was at lunch? When I inquired as to why if I had a scheduled appointment they just looked at each other like I was asking something stupid. This is my first time at this location and would not recommend to anyone with that kind of service!!! read more

The folks that scheduled my appointment were very helpful and professional once I arrived to the reception area, the receptionist was very patient and kind to me. I had trouble parking so I was six minutes late for my "arriving early ahead of appointment" time. Right away that helped me to feel welcomed and that everything was gonna be OK The technician for my CT scan was exceptional. His name is JJ. He was so kind and courteous. He made sure to explain each step to me beginning with helping me to secure the dressing room door and he gave me very specific & conscientious caring instructions on how I was to place myself onto the table for the scan. He made me feel cared about and calm I appreciated how professional he was and friendly This was my first time at a Wave Imaging at this location. I would definitely come back and I recommend it. I hope that JJ can be recognized by his supervisor or even the director of the facility. This is an All-Star quality employee -not only do I hope you can advance him when the time is right, but I hope that you will recognize him for what he is doing right now, which is providing exceptional care And he has such a good heart. Thank you and thank you JJ. read more

This was the first time in my many times having a mammogram that I didn't wait not one minute before being called back for the exam. I also was scheduled for a bone density at the same location. I merely went upstairs and was, again, immediately given the required test. The office and rooms where the testing took place were very clean.... I would not hesitate one moment to schedule needed tests at this location in the future! read more

If I could give zero I will I do Have appt, im here ontime but the front dest do walk in first rather than appt why they have appt scheduling if they don't follow people with appt.. what is the point of there appt website also stating as well they are here first.. what kind of manangement is this read more

I would give the tech 5 stars, but the check-in was abysmal. It was taking the lady doing check-in 10-15 minutes for each patient as the line was growing. I showed up 10 minutes before the time I was told to arrive and wasn't completely checked in until after the time when I was told I'd be done. Insurance verification was allegedly done before I could even make the appointment. After waiting quite some time after checking in, I asked if they had everything they needed. Only then was I told that their system for verifying insurance coverage was down, so only after I asked did they call my insurance for verification. Once I was finally in for imaging, it was quick and painless, and the tech was friendly. Changed from 2* to 1* because imaging failed to cover entire prescribed region in accordance with the physician order, so doc was unable to see everything needed. read more

At the website says they accept walking, I walk in today and I stand in the line where it says walking and I was there standing for 20 min. A Lady approach to the front desk an one of the asians receptionist told her you have to wait in line until we call you, I was the first one in line and they never call me or at least said kindly " I'll be with you soon" nothing super rude, super bad services. I decide to walk out after 20 min of wait. read more

Everyone was nice but they appeared to be overbooked. I arrived thrifty minutes early ad

If I could give a ZERO I would!! They are the WORST!! Zero customer service skills. Had an appointment at 1:15p checked in and sat there a good 10-15 mins when they call me over to tell me the don't have an ultrasound tech to do my procedure. They said the person called in sick this morning and they didn't call me.. WTF!!! They knew in the morning that the tech wasn't coming in and didn't call me to let me know !! Who the hell does this kind of crap!! No apologies and said we didn't book your appointment the call center did. The young asian girl, white guy and Indian lady ALL rude!! Wasted my time driving there and looking for parking. Will never go there again or recommend anyone here. Stay away!! read more

This is an awful facility. The nurses take forever to care for and assist patients waiting in line. It took 3 hours for people with a confirmed appointments to even be seen by the front desk to check in. There were multiple people that waited in line finally got to the front and were told they have to go to another facility because theirs does not support the treatment they are needing. The people experiencing this stated they called and checked ahead of time and wondered why they were not told this before hand and the woman at the front desk had no answers. If you need imaging do NOT come to this facility. read more

Should have read the reviews here before confirming appointment. Scheduled appointment early in the week even sent doctor's order form. Arrived at the appointment to be told they don't do that certain scan. They couldn't call me earlier to tell me that like earlier in the day or even earlier in the week. Of course they didn't take responsibility instead they blamed the doctor and blamed the company that schedules these appointments. Too bad I couldn't do zero stars. read more

I have an appointment today for my mammogram, arrive in time and Sean ( or Shawn) help me with paper work, he's a very nice guy, very polite , the point is to meet the two employees Sean & Mary the technician who give me the good impression that i like this place , service is fast too!! read more

My sole complaint was the guy who scheduled the appointment. They apparently hadn't processed or received the order for my CT. I did not know if the MD ordered contrast. Dude said that I should know. Maybe so, but that didn't change the fact that I didn't have that info. I offered to not make the appt until after he received the faxed orders but he declined insisting I tell him about the contrast. Egads, we all ready covered that! As far as the CT, Everything went smoothly. Close parking. No wait. Easy peasy. This time I did not call get a call from them to notify me to come pick up my results nor have I received a letter in the mail with the results. But the world is pandemic slower with staff shortages and other problems. read more

This place has the tendency to bill you for services you already paid for 2-3 years later. I received bills like crazy for services I already paid for at the office, on the date of service. I had to call my insurance like 3 months straight, since they kept sending me bills for diffrent things after they couldn't collect money for the one they originally sent bill for. Right now, I make sure to pick insurance that doesn't send patients here. Tired of dealing with this problem. It's impossible to call in dor appointment. They either don't pick up or said they would call back later, but neber do. I always have to go to the office to book appointment. Don't go here if you don't want to receive bills 2-3 years later for something you already paid. read more

came in for an X-ray, the front desk lady is really nice & helpful. Unfortunately they stop take X-rays at a certain time, the front desk lady gave me information on the best time to come the next day. I went in for walk in & I got helped right away. The X-ray tech is polite & courteous as well. read more

WaveImaging Garden Grove - Radiologists Near Me - Garden Grove, California

How can I describe this place? It is unknowledgeable,slow and long waiting for sevices. Not a professional medical place.

This place is terrible. The boy at the reception is clueless. The wait was 30 minutes. I had a CT with contrast. I have very good veins, but 2 (!) nurses after several (!) attempts could not insert the needle. They called the third, and she did it in the blink of an eye. Stay away from this facility. read more

First impression is awful. I was scheduled an 11:50am appointment only to be told upon check in that the technician goes to lunch at 12 and I'll need to wait. Time is now 1:14pm and I haven't been seen. I'm being patient, but also taking notes! Will definitely update when they call me back read more

I made appointment at 8:20 am for a mammogram and was seen until 9 am!! mammograms take 10 minutes to do!! I used to work a radiology before. This is ridiculous, especially when you need to go back to work. They're not punctual on their appointments. read more

This place is overbooked patients. Long wait. Bad customer service especially Indian looking lady. Stay way from this place read more

WaveImaging Garden Grove - Radiologists Near Me - Garden Grove, California

My mom came for an MRI; Emahnee & Phuong were very careful and meticulous with my mom's care. She has extreme vertigo; as soon as mentioned her condition, they were more attentive when they assisted her onto the MRI scanner. I'm thankful they were there because in the past when we had an MRI at MediZen, the team there were careless and as they lowered my mom, they severely bumped her head on the headrest. She was in a great deal of pain and her earplugs dropped out during the scan. During this scan, Phuong was careful, and made sure her earplugs stayed in. Thank you for being FANTASTIC Emahnee and Phuong! read more

Really bad customer service, when I walked in at 11.35"a.m,I had to wait until 1.30"pm because the technicians have lunch! I asked the rude lady clerks, I want to make appointment for another day! They said only walk-in no appointment! Why ?????? So weird and the worst service I have had! read more

Sigh, so I came into see my primary and they still havent sent in the xrays. I had to show the thumbprint I received on my phone. I got a referral to an orthopedic. Lets see how many tries it will take for them to send in xray to orthopedic. read more

This place is terrible. I attempted to call to make an appointment and was told prays are only scheduled online. Tried to book online, and was given an error that my account was invalid (I was trying to create an account). Tried to call back, and was told to go as a walk in. Went as a walk in.... was told no walk-ins were available (it was only 11am) and that I would have to wait 30-40 mins TO MAKE AN APPOINTMENT FOR ANOTHER DAY. They took all my info, insurance, ID, orders, and made the appointment. Fast forward to appointment day.... they need all of my documents again... and then tell me my imaging order is not complete and they need to speak to my doctor. My appointment was at 8am... my doctor office opens at 9am... I need to be at work, which is why I scheduled the earliest appointment available. I attempted to clarify my orders... but they said they need it in writing from the doctor. All they do is run you in circles. Never again. read more

My appointment was made for 6:55 pm. The office lady called me the day of the appointment at 2:00 pm to tell me the CT tech leaves at 3:00 pm. 1. Why did they make my appointment for 6:55 in the first place? And 2. Why did they call me the day of to reschedule? Not only am I posting this, I'm calling their customer service. read more

I'd like to start off by giving 5 stars for the front desk; they were very professional and friendly. My grip is with the damn Vietnamese tech that did my pelvic and abdominal scan and CT. Freaking A, I called about 5 minutes before my appointment to apologize that I will be 5-10 minutes late to the appointment and to please let the tech know (I currently teach summer school and there was an emergency which left me unable to leave on time). The office staff I spoke to was friendly and understanding, they said they would let the tech know. As soon as I was walked back to the exam room, the tech, assuming I even understood or spoke Vietnamese (shame on you for assuming, never assume! Good thing I do speak and understand to smack back), starts tearing into me about being late! Not knowing what huge bitch she is, I apologetically said sorry and tried to explain the situation, but homegirl cut me off and berates me more. She tells me of how late I am AGAIN, I tried explaining to her I did call to say I was running late; she cut me off and said, "yeah, 5 minutes late, not 15! It's 15 minutes after your appointment time! Next time, don't even make an early appointment, make an afternoon appointment!" She tells to then lay on the bed, I asked, "do you want me to at least change into a gown?" She said, "no, the appointment started too late already, just pull your pants down!". I took off my pants since I know she's going to have to use a tool to go into my lady bits at one point, and she ends up yelling, "I said pull down your pants, not take it off!" I was ready to leave the damn appointment by that point. I said, "du roi! (That's enough!" She continued to have an attitude the whole time of the procedure, I ignored her and spoke to her in a curt and short tone of voice whenever I had to answer medical questions. Due to the nature of my scan and ultrasound, she did have to ask about pregnancy related questions, which wa fine, but what was wrong and annoying as fuck was her lack of professionalism. She asked questions such as, "do you have children? Have you ever been pregnancy or experienced miscarriages?" I said a short no to the questions, she then asked in a rude and nosy tone of voice, "what? Never? You don't have kids?" Have you taken or taking birth control?" Yeah I know I'm 36 and old as shit but you don't know me, how dare you ask these kinds of prviate questions! FUCK YOU LADY. I am usually very grateful and will say thank you and have a nice day to people in general, I left the exam room with a grunt when she said it's done and that the doctor should get the results within a week. Fuck that lady and fuck the office management for not getting rid of her, for sure I can't be the only one that complained about her. read more

While RadNet's poor appointment setting system was ridiculous, the care I received at the Garden Grove facility was great. The front desk people were competent, but not friendly, however the radiology staff were top notch. Every technologist was friendly, helpful and kind. read more

Horrible customer service and incompetent staff! Avoid this place at all costs. I don't know how they are an operational business from receptionist, to "manager" and radiologist. Outrageous to treat patients the way I was treated. Zero stars!!! read more

The staff is so rude here I left a complaint with corporate because this is unacceptable....waited over an for my mother to be seen and was told it was my fault !!!!! Staff did not give the correct time to arrive !!! NEVER COMING HERE AGAIN!!! read more