It was a good overall experience but I'd likely elect to go to a different location next time. I…read morewas unaware that there was a charge for parking. I know other locations closer to my home do not charge for parking. I choose this location because it was on the way to my mother's house and had the soonest appointment. Next time, I think I'll take the later appointment. Once I got in the office it was OK. They were very efficient at getting me checked in. I did have to wait for a bit. The gentleman doing the test was pleasant and seemed knowledgeable. There were patients taken before me who arrived aftermath but I think they were there for different testing. Mammogram I'm guessing. I was there for a DEXA and that is not available at all locations.

Do not come here! Retreat while you can! Today was the third…read moretime I came in for a breast MRI, and once again, the same story -- the machine was malfunctioning, and I had to reschedule. The second time this happened was at UMI Garden Grove. Luckily, the machine broke before they were supposed to inject the contrast. Imagine if they had already injected it and then the machine broke -- that could have been dangerous, especially considering the potential impact the contrast can have on the kidneys. Now they're asking me to come back for a fourth attempt? No, thank you. This is beyond frustrating and completely unprofessional. United Imaging has been the worst radiology experience I've ever had. Do not waste your time or risk your health here -- you'll only be disappointed.

Had an appointment and waited an hour. They said technician was running behind. Then was told it…read morewould be another hour. The waiting room was full of unhappy people waiting for their appointment that turned into a two hour wait. Why make an appointment???? Get it together!!

We were there 5 mins before the appointment, signed in wait 20 mins and told to go up stairs to get…read morethe imaging so the receptionist from up stairs told me that I was late. I explained then she told me the people from down stairs didn't check me in on time so she had to canceled my appointment. And acting like she didn't care about it. Bad service bad attitude, no wonder why this place had a very bad reviews.

I had my first MRI done at Excel Imaging Center and honestly couldn't have asked for a better…read moreexperience. From the moment I walked in, the staff was professional, welcoming, and genuinely attentive. They took the time to explain the entire process to me in detail before starting, which really helped ease my nerves since it was my first MRI. The technologist checked in with me throughout the exam, made sure I was comfortable, and explained what to expect at each step instead of rushing through it. The office was clean, organized, and ran on time, which I really appreciated. You can tell the staff knows what they're doing and actually cares about patient comfort, not just getting people in and out. My MRI report was sent to me less than 24 hours after my exam and I walked out with a CD. If you're nervous about getting an MRI or just want a place where you're treated with professionalism and respect, I highly recommend Excel Imaging Center.

Kids running around uncontrollably. I should have known that I was in the wrong place when one of…read moretheir employees tried to sweep up spilled water with a broom. Went in for an MRI on my knee. Was seen 45 minutes late from my scheduled appointment. Machine broke during test. Was stoped once, test continued. Stopped again with a minute remaining. An employee came in after a ten minute wait. Was then asked to repeat the procedure. That the machine "overheated" who knows. Was then asked to reschedule. Avoid this place like the plaque. Two hour waste of time. Have had a headache ever since. AVOID EXCEL IMAGING!

A woman answered the phone who barely could speak English. I spent about five-minutes trying to…read moreascertain just what the hell she was trying ask me. I became frustrated and asked to speak to someone else; She refused; Very unprofessional behavior. In the illustrious words of Sweet Brown: Ain't nobody got time for that.

Amazing customer service. Reliable and trustworthy doctors and receptionist especially Ms.Evie and…read moreMs.Caroline. Thank you for taking such a great care of us.

Overall fantastic experience. I was having trouble even getting an appointment with another imaging…read morecenter over the course of two weeks. Prime MRI was the exact opposite! They are friendly, easy to get in touch with, and communicated every step along the way. Even when I needed them to track down insurance approval, they were able to get it done immediately instead of the quoted up to 14 business days of the other clinic. When I got the approval, they offered a weekend appointment. Even though I wasn't able to take the weekend appointment, they were able to accomodate my schedule. The appointment was very well organized, and I was able to get the imaging done with very caring staff. Afterwards, I followed up via email with questions, and I received a prompt response. I wish all my medical care was this easy.

The staff at Prime MRI are very professional and caring. Sometimes an MRI can be stressful and…read moreclaustrophobic. They make every effort to comfort you for a pleasant experience.

I had an appointment at 1230 pm which fasting was required…read more Including no liquids. I received a call in the morning to confirm and verify that I was fasting. I was on my way (live 45 min away and was up the street) and i received a call telling me that my appointment was being pushed back another hour. At that point I canceled and will take my business else where. No regard despite the fasting requirement.

This place is awful! DON'T go there! They don't care about customers. I need an appointment for…read moremammogram and they told me I had to wait 3 months for the next appt. I waited, the day before my appt they told me they didn't accept my insurance!!! When I scheduled the appointment I gave them all my info and nobody said anything.

Affordable, fast, efficient. Affordable "cash" prices if you don't want to deal with insurance. No…read morefluff and "extras," you aren't at a new age spa-like medical facility... but the price is right everyone who works there is skilled. Clean environment, professional, don't let the buildings exterior deter you.

At first my experience at this location was a 5 star, but that went astray so I'll start with the…read moregood story. I went in to get an X-ray and the technician was friendly, helpful, and a Veteran. The quality of care seemed good and he was very empathetic to the pain I was experiencing. When the X-ray results were sent to my doctor's office the results were ready to understand. Being an informed patient I wanted a copy of the images so my doctor told me to contact Medizen to obtain them directly. I called and that's where the lack of service began. It took over 4 minutes to answer my call and I was told to come in, show my ID and they'd burn a CD for me. Instead of possibly obtaining my information first to begin the process they just brushed me off. I went in to get the CD ordered and instead of allowing me to explain why I was there, I was told to sign in. I offered that I wasn't there for imagine, but for records pull and was brushed off again and told to sign in by the heavy set Hispanic front desk assistant. The second lady that helped me was kind and efficient, but hung into my Driver's License after verifying my ID. I didn't get it back until my CD of images was ready. Overall, this could have been a 4 or 5 start experience had the first lady attended to me properly instead of brushing me off. A simple show of appreciation would have avoided this negative review. It isn't about having to sign it, it is about providing good customer service from start to finish. I get that you want to track your service count, but finish we're people too and not just a number.

I'm surprised by how many negative reviews there are for Magnolia Imaging…read more I've gone there for a number of examinations; x-rays, and multiple MRI's. Every time, I am treated very well, the staff are friendly and helpful, and the examination is very quick. I also had to call in for a CD of my various exams and subsequent radiology reports and the administrative staff on the second floor were just as efficient and responsive to my requests. I've never had a problem getting a response when I've called on the telephone, and I haven't been put on hold for extensive periods of time. I'm usually on hold only after I've explained the reason for calling and the Imaging staff need to research something, and even then, I only wait for a very short time. I really believe the staff here does an exceptional job given their (clearly visible) workload, and the constant influx of patients needing services. I would have given five stars to this medical center except for the severely limited parking, and a lack of upkeep (cosmetic) in the office waiting areas.

I had a very concerning experience during my father's CT scan appointment on Monday, May 4th…read more The technologist performing the CT and IV contrast procedure did not explain the process before starting. My father was stuck approximately three times for IV access, which caused significant pain and distress. We also observed what appeared to be poor hygiene practices, including no visible glove changes between attempts and an unclean room environment. He was given an old, worn-looking gown, which did not feel appropriate for a medical setting. After the contrast injection, my father developed swelling and pain in his arm. He reported discomfort during the injection, but the procedure continued without stopping or reassessment. As of May 8th, the swelling and pain were still present, which is very concerning. Overall, this experience raised serious concerns about patient safety, communication, infection control, and professionalism. I hope management reviews this situation carefully and ensures proper training and standards are being followed.

I loved this imaging center. They were very professional and were able to accommodate me quickly…read more They are all very knowledgeable and kind. I highly recommend this center.

I became claustrophobic after a bad traumatic experience in my first year of college (I was stuck…read morein a cave in Yosemite for a couple of minutes during a field trip).. Beach Imaging Center was able to accommodate with an open MRI. Max, the tech who handles the MRI machine and testing, made the experience smooth and easy. He spent the entire time sitting next to me telling stories about himself, his family, and more. It was awkward at first because I wanted to respond, but was told to relax. I spent majority of the time listening. It was comforting though. I was able to focus more on what he was saying rather than the enviroment, the machine, and flashbacks I was having. Max was super sweet! I appreciate how he went above and beyond to make sure I was comfortable. Thanks Max! This facility is very clean, front staff is friendly, appointment was easy to arrange, and prices are reasonable. Would recommend this location to anyone who needs an MRI, especially if you are claustrophobic! They give you a CD copy of your images as well.

I had a very frustrating experience at this clinic when I took my daughter for lab work ordered by…read moreher doctor. She was required to fast before the appointment, so we came early in the morning before school. We waited almost 3 hours in the waiting room. When I finally asked what was happening, the staff told me they had skipped my daughter because they did not know how to pronounce her name. No one had called us or tried to ask. Another major issue was communication. The receptionist did not speak English, and no one in the clinic seemed able to communicate with us in English. This made it very difficult to ask questions or understand what was happening. After the labs were finally done, I asked for a simple doctor's note for my daughter's school since she missed the morning due to fasting and the appointment. The receptionist said she did not know what that was and could not provide one. Overall, the long wait, lack of communication, and inability to provide basic documentation made this a very stressful experience for both me and my daughter. I wish I can give it 0 stars . I will never go there again !! Horrible experience!!! Bad customer service!!!

I was just there. I needed to get blood drawn for a medical exam. Oanh was the tech that helped me…read more She was the kindest and most joyful person, and ever so careful. I didn't even feel the need le. Highly recommend her. Super friendly!