I had such a wonderful experience with United Medical Imaging in Garden Grove, especially because…read moreof Rosa. She truly went above and beyond to help me get the earliest appointments available. She kept me updated throughout the entire process, followed up regularly, and even helped expedite requests from my doctor's office. What impressed me most was how caring, personable, and attentive she was. Medical scheduling can often feel very impersonal, but Rosa made me feel genuinely cared for as a patient. I have never had someone in healthcare be this helpful and proactive. Rosa completely changed my experience with medical care for the better. I am incredibly grateful for everything she did, and United Medical Imaging is very fortunate to have her. She absolutely deserves recognition for her compassion, dedication, and outstanding customer service!

Here currently. Not professional at the front desk at all, eating Cheetos while checking me in and…read morehandling my paperwork. Stuck up women took me in for xray, didn't even look at me, vaguely telling me where to put my things, irritated tone and demeanor. She literally dropped the protective vest on me without a care and couldn't be bothered to remove it and just opened the door "your done". I asked about the MRI to was here for as well and she looked at me like I was an idiot, it was literally on my paperwork but she couldn't be bothered to look, "just go to the waiting room". Again couldn't be bothered to at least show some direction to the waiting room like almost EVERY damn nurse does at a doctors office! I come back out and of course all the "nurses" in the waiting room are loud with their personal conversations and all openly just eating at the desks. Rude and just not professional. Idk why nurses it's just normal and acceptable to act like people aren't hurting 10 feet from you, little courtesy!

Had an appointment and waited an hour. They said technician was running behind. Then was told it…read morewould be another hour. The waiting room was full of unhappy people waiting for their appointment that turned into a two hour wait. Why make an appointment???? Get it together!!

We were there 5 mins before the appointment, signed in wait 20 mins and told to go up stairs to get…read morethe imaging so the receptionist from up stairs told me that I was late. I explained then she told me the people from down stairs didn't check me in on time so she had to canceled my appointment. And acting like she didn't care about it. Bad service bad attitude, no wonder why this place had a very bad reviews.

Excel Imaging Center is amazing, everyone is very professional, kind,and very nice…read more They guide you through the steps of what will take place for your Imaging process They will make you feel relaxed and let you know that the procedure will be easy and painless I am Grateful to have been assigned to do my Imaging process at Excel Thank you everyone at Excel Imaging Center for your amazing support and dedication

I had my first MRI done at Excel Imaging Center and honestly couldn't have asked for a better…read moreexperience. From the moment I walked in, the staff was professional, welcoming, and genuinely attentive. They took the time to explain the entire process to me in detail before starting, which really helped ease my nerves since it was my first MRI. The technologist checked in with me throughout the exam, made sure I was comfortable, and explained what to expect at each step instead of rushing through it. The office was clean, organized, and ran on time, which I really appreciated. You can tell the staff knows what they're doing and actually cares about patient comfort, not just getting people in and out. My MRI report was sent to me less than 24 hours after my exam and I walked out with a CD. If you're nervous about getting an MRI or just want a place where you're treated with professionalism and respect, I highly recommend Excel Imaging Center.

Amazing customer service. Reliable and trustworthy doctors and receptionist especially Ms.Evie and…read moreMs.Caroline. Thank you for taking such a great care of us.

I have had a lot of injuries in my lifetime and had to get a lot of imaging done. This place by far…read more provides top-notch diagnostic services to its clients. The staff is professional, knowledgeable, and compassionate, making the entire MRI experience as comfortable and stress-free as possible. A huge plus is the place is super clean!! The facility is equipped with state-of-the-art technology and equipment, ensuring that every patient receives accurate and reliable results. The imaging process is quick and efficient, with minimal wait times, and the staff is always on hand to answer any questions or concerns.

Overall fantastic experience. I was having trouble even getting an appointment with another imaging…read morecenter over the course of two weeks. Prime MRI was the exact opposite! They are friendly, easy to get in touch with, and communicated every step along the way. Even when I needed them to track down insurance approval, they were able to get it done immediately instead of the quoted up to 14 business days of the other clinic. When I got the approval, they offered a weekend appointment. Even though I wasn't able to take the weekend appointment, they were able to accomodate my schedule. The appointment was very well organized, and I was able to get the imaging done with very caring staff. Afterwards, I followed up via email with questions, and I received a prompt response. I wish all my medical care was this easy.

The staff at Prime MRI are very professional and caring. Sometimes an MRI can be stressful and…read moreclaustrophobic. They make every effort to comfort you for a pleasant experience.

I had my regular mammogram visit on Friday and my technician was Elsa, she was so professional and…read moresweet! I was nervous as usual and as soon as she picked me up she had a very calm and warming presence. She made me feel at ease the entire time. I rarely leave reviews anywhere but I seriously appreciated this experience because I was treated so Graciously which made the experience smoother! Thank you, I appreciate what you all do here for women.

Extremely disappointing experience. They had me wait, undress, and sit there for nearly an hour,…read moreonly to deny me service after I mentioned that my last screening was three years ago. That is something that should have been addressed during the initial questionnaire or before having me go through the entire process. A complete waste of my time and very frustrating experience.

Nice, easy and quick plus no appt is needed (you can too). Was assigned for xray from my doctor…read moreand told to go here. Went around noon and got couple people in waiting area. Easy check in and quick turnaround to be pull in for xray. Staff are nice, easy going and very accommodating and caring. The place looks old but clean. Parking is plenty since it has their own private lot.

At first my experience at this location was a 5 star, but that went astray so I'll start with the…read moregood story. I went in to get an X-ray and the technician was friendly, helpful, and a Veteran. The quality of care seemed good and he was very empathetic to the pain I was experiencing. When the X-ray results were sent to my doctor's office the results were ready to understand. Being an informed patient I wanted a copy of the images so my doctor told me to contact Medizen to obtain them directly. I called and that's where the lack of service began. It took over 4 minutes to answer my call and I was told to come in, show my ID and they'd burn a CD for me. Instead of possibly obtaining my information first to begin the process they just brushed me off. I went in to get the CD ordered and instead of allowing me to explain why I was there, I was told to sign in. I offered that I wasn't there for imagine, but for records pull and was brushed off again and told to sign in by the heavy set Hispanic front desk assistant. The second lady that helped me was kind and efficient, but hung into my Driver's License after verifying my ID. I didn't get it back until my CD of images was ready. Overall, this could have been a 4 or 5 start experience had the first lady attended to me properly instead of brushing me off. A simple show of appreciation would have avoided this negative review. It isn't about having to sign it, it is about providing good customer service from start to finish. I get that you want to track your service count, but finish we're people too and not just a number.

Rachel and Cyndy were very friendly and helpful. They helped me verify my insurance and I was able…read moreto get squeezed in for my stat Ultrasound the same day I walked in. They had smiles on their faces and they made me feel very happy. Thank you ladies for all your help And making me feel same for my health.

Amazing work Very respectful person and very kind…read more Great personality Thank you, Hope it was a pleasure getting helped by you today.

I loved this imaging center. They were very professional and were able to accommodate me quickly…read more They are all very knowledgeable and kind. I highly recommend this center.

I became claustrophobic after a bad traumatic experience in my first year of college (I was stuck…read morein a cave in Yosemite for a couple of minutes during a field trip).. Beach Imaging Center was able to accommodate with an open MRI. Max, the tech who handles the MRI machine and testing, made the experience smooth and easy. He spent the entire time sitting next to me telling stories about himself, his family, and more. It was awkward at first because I wanted to respond, but was told to relax. I spent majority of the time listening. It was comforting though. I was able to focus more on what he was saying rather than the enviroment, the machine, and flashbacks I was having. Max was super sweet! I appreciate how he went above and beyond to make sure I was comfortable. Thanks Max! This facility is very clean, front staff is friendly, appointment was easy to arrange, and prices are reasonable. Would recommend this location to anyone who needs an MRI, especially if you are claustrophobic! They give you a CD copy of your images as well.

I had a very frustrating experience at this clinic when I took my daughter for lab work ordered by…read moreher doctor. She was required to fast before the appointment, so we came early in the morning before school. We waited almost 3 hours in the waiting room. When I finally asked what was happening, the staff told me they had skipped my daughter because they did not know how to pronounce her name. No one had called us or tried to ask. Another major issue was communication. The receptionist did not speak English, and no one in the clinic seemed able to communicate with us in English. This made it very difficult to ask questions or understand what was happening. After the labs were finally done, I asked for a simple doctor's note for my daughter's school since she missed the morning due to fasting and the appointment. The receptionist said she did not know what that was and could not provide one. Overall, the long wait, lack of communication, and inability to provide basic documentation made this a very stressful experience for both me and my daughter. I wish I can give it 0 stars . I will never go there again !! Horrible experience!!! Bad customer service!!!

I was just there. I needed to get blood drawn for a medical exam. Oanh was the tech that helped me…read more She was the kindest and most joyful person, and ever so careful. I didn't even feel the need le. Highly recommend her. Super friendly!