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    Best Western New Oregon

    2.8 (158 reviews)
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    Beds
    Brian F.

    3.5 stars I was passing by Oregon to drive back to Washington and Eugene is right about half-way. I called the same night and was told that they had some rooms. I arrived at about 8pm and booked a room from a very friendly front desk employee. I actually got a free upgrade to a double queen since that was all they had. I'm not going to complain although I wish there was a way I could sleep on both beds at the same time to take advantage. Besides the bed, the room itself was okay. It's a little old looking but if you're just staying for a night and need a place to sleep it's not bad. The TV had cable and even had built-in chrome cast which was nice and I did utilize that. When I book a hotel I only really care about three things: free parking, free wifi, and free breakfast. When I'm searching for hotels those are the filters I put automatically. The parking and wifi were there, but unfortunately the breakfast was subpar. It was take-out only so there was no dine-in option but I was expecting more than a frozen sandwich that I had to microwave myself. I didn't even eat it because it looked so unappetizing. Again, if you're not expecting much this place is more than satisfactory. For a last minute booking I paid about $100 for the night which is not bad at all for a one night stay.

    15+ ants on the bathroom floor
    Brenna H.

    They had a bug problem when I stayed for a night. I found 10+ spiders and flying gnats in my first room and asked for a new room. The second room had an even bigger flying bug on the wall right when I walked in. The 3rd room they put me in had a dead bug and dirty towel immediately when I walked in the door and had a big spider web with a spider in it. I unfortunately had to spend the night in this 3rd room because it was very late at night and I was exhausted. I only received a $20 discount for this.

    Typical.
    John C.

    Worst WiFi I've ever experienced at any hotel. WiFi is 30 Gigabits per second for 10 seconds and then dial-up speed or complete disconnect. The intermittent-ness is super aggravating. I suspect that someone is actively trying to hack their system. If you stay, make sure you have a lot of LTE data to burn and whatever you do don't trust the WiFi. On the positive side; the room has a very nice, new and large flat screen TV with a Roku interface. No printed channel guide. No instructions to find the obscure on-line channel guide that occasionally gets stuck in a useless loop. Comfortable bed. Clean room. Nice front desk personnel. Overall, this property is about $25 bucks per night overpriced. I will not be a return customer.

    Look at the gunk around the bathroom fixture I don't clean every single week, but my bathroom is cleaner than that
    Matthew F.

    I want to give you five stars I really do. The customer service in the staff is impeccable incredible wonderful everywhere I recommend their pool which feels like you're swimming in the river, heated pool they better never stop heating that pool cause that was bliss. Also having the combination of a hot tub and a dry dry, sauna, Absolute butter nirvana I'm coming back here definitely for sure this with me and my 13-year-old son, we had a great time and the breakfast was amazing hotel breakfast were usually subpar. This breakfast was amazing now for a few things you should know in room 451. You can see the river beautifully, but you could also see everybody eating in the breakfast if you're sitting in your living room and they can see you as well which is something to note because you can sleep in the living room of 451 which my son was doing on the pullout couch, which I might have to pull out couch at hot chocolate or something it looked like hot chocolate, and fortunately smelled like hot chocolate. My son told me, the tiles were broken and falling off the walls in the bathroom and pink mold in the corners in the bathroom here and there the body wash was empty and the toilet paper was low. Ice bucket was cracked. The TVs were small room for such a wonderful hotel, I wish the flooring was ripping up my socks, because the flooring in the main bedroom was separating out of the floor and ripping up my socks and my feet, the threshold between the bathroom and the main room Was separating and crunching every time I walked past it very disconcerting but again I really like this place. I hope to go back soon. I just really hope you repair these items at 4:51. I would be happy to stay in 451. Again, please feel free to look at all my pictures.

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    2 years ago

    The room had a terrible smell, musky, ammonia like urine. I could not sleep all night. So disgusting and dissatisfied.

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    2 years ago

    Cameron went out of his way to be extremely helpful, professional and knowledgeable with all our questions.

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    2 years ago

    Customer service by Cameron, Megan, Ari and the rest of the staff was top-notch and our stay was wonderful!

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    Page 1 of 4

    Ask the Community - Best Western New Oregon

    Review Highlights - Best Western New Oregon

    Upon check-in staff was very friendly and helpful to us as the previous Super 8 hotel in Salem was a horrible experience.

    Mentioned in 2 reviews

    Read more highlights

    Timbers Motel - Super clean rooms, this photo doesn't do justice to how bright everything was because we hadn't turned on the light yet

    Timbers Motel

    (219 reviews)

    $

    Always love having the chance to stay here when I'm in town. The rooms are exceptionally clean,…read morehousekeeping does a fantastic job every time. Kate at the front desk checked me in and she remembered my name and I appreciated her hospitality and welcome. I don't always get to do the breakfast but this visit I was so happy to enjoy an incredible spread of scrambled eggs, sausage, bacon, toast, English muffin, breakfast danish, you can make your own waffles, and there is oatmeal with almonds and cranberries and brown sugar. Orange juice and coffee are standard and they have a breakfast kombucha if you want something a little healthier and probiotic. They also have a happy hour with regional wine, bubbles, and local beer for really reasonable prices if you just need a refresher after getting back to the hotel. The location is unbeatable with just a couple of blocks to excellent places to eat downtown like The Davis, and the Eugene Public Library nearby.

    A beautifully restored vintage motel - the kind where you park your car in front of the room -…read morewithin walking distance of everywhere you'd want to go in downtown Eugene. The Saturday Market, Lion & Owl, VooDoo Donuts, Metro Cinema, Oregon Contemporary Theater, etc. I love that the room has hardwood flooring rather than some old tired carpeting. And that the ceiling - and some walls - have real wood paneling (not the kind in basements in the '70's). The breakfasts that are included and are generous - fresh fruit, bacon/sausage, eggs, fried potatoes, waffle bar, danishes, etc. The front desk is staffed 24/7. Friendly staff, clean rooms, and again, location, location, location!

    Hyatt Place Eugene/Oakway Center - Nice room

    Hyatt Place Eugene/Oakway Center

    (88 reviews)

    $$

    On April 10, our company (5 of us) stopped here in Eugene during a road trip to the Wooden Shoe…read moreTulip Farm and picked this Hyatt expecting the usual reliable quality. Check-in was smooth, and the staff member who greeted us was genuinely pleasant and cool, giving us some extra water and few green bags of goodies (returned the next day), promising to wave the parking fee. That's where the positives ended. After a long drive, we dropped our bags in da rooms and went out for a dinner without inspecting our rooms a bit closely. When we returned later that night and checked the beds with a UV light, we were shocked to find stains on both beds. It was darn disturbing (photos attached)! We went down to the front desk to report it. The night staff told us there was no one available to change the linens and no other rooms available to change at full occupancy. Instead, we were handed a set of sheets and sent back to deal with it ourselves. After 10 PM, exhausted, we had no real choice but to accept it. In the morning, we raised the issue again with the new front desk rep. The replacement sheets were not much better, and despite our complaint, the response was limited to verbal apologies only. We were still charged full price for the night, plus a $20 parking fee for overfilled parking lot that's essentially had open access from the street. This is not the level of cleanliness or service expected from a Hyatt. Do your due diligence and do not assume standards are being met. Check your room carefully before settling in. Breakfast on the other hand was great! Variety of eggs, milks and healthy choices beat other Hyatt locations we stated at the next day in Portland. Loved it, and that what basically got the stars.

    Overall, good experience. Great location near a mall and Trader Joe's. Convenient (though not…read morefree) parking. Friendly staff. The breakfast was good and they had vegetarian sausage and bacon which I have never seen in a complimentary hotel breakfast! Only complaint is that when I didn't want my room cleaned, they put a weird note on my door and came in anyway. The gal at the front desk had bi idea what I was talking about and wasn't aware of the policy to enter even when the guest does not want anyone to enter.

    Campbell House Inn - Pancakes with raspberry coulee and lemon whipped cream and thicccccccck bacon... and breakfast quesadilla with tomatillo pico de gallo

    Campbell House Inn

    (114 reviews)

    $$

    There's so much I can say that's good about this place. The location is great the outside is…read morelovely. Inside it's a little bit rundown and grandma like. A room is clean but the chairs were not at all comfortable to sit and and read. I enjoyed the glass of wine when we first came everybody was pleasant. Breakfast was also well done but it's hard to give it more than a 3. 5.

    This B&B has MANY units. Our room was perfectly adequate. I especially like that the mini fridge…read morewas kept in the closet. When those things click on and off it tends to wake me. Beautiful grounds and a lovely breakfast, plus an evening glass of wine are all included. Very good value. Not mentioned in any reviews that I read prior to staying here: a mainline of the Union Pacific Railroad is just three blocks away. At least three times during the dead of night, trains came through with the horns blowing loudly at each of many crossings through this part of Eugene. Unbelievably loud!!! People living in this area must be able to tune it out, but we were NOT used to this. Because the Campbell House is up a hill from the railroad, it seems that horns can be heard unimpeded by other structures (despite the massive 18 floor Ya-Po-Ah Terrace building nearby). I would suggest wearing ear plugs during the night. Nevertheless, I would consider staying hear again if traveling on my own, but my wife would probably veto it we were both traveling. We left sleep deprived to begin our 7+ hour drive home.

    Hilton Garden Inn Eugene/Springfield - Guest room

    Hilton Garden Inn Eugene/Springfield

    (131 reviews)

    $$

    Nice, clean rooms well spaced, and all your basic necessities. Staff was kind Hotel Shuttle was on…read moretime, conveniently located around places to eat.

    Let's start with the positives…read more Booked a double queen. It was clean. Decent rate. And it's right next to Oregon State police for those who feel it would add to your safe feeling. Shout out Jose- Manager training a new lady. Amazing guy. Front of hotel looks much better than the rest of it Who ever works the night shift 10/28 front desk.. probably shouldn't be in hospitality. I went down... spoke to him, he looks at me and straight ignored me. I was going to go down and get my welcome gift that you usually get when checking in but it was such a turn off.. I just left. The AC in the room reeeks of mold. I hate this with hotels because Mold actually can get you sick. ( should know this). Plus I had my baby with me. They lied to me earlier today about being sold out for tonight. Funny thing is, I worked with Hilton. I know systems are slow to update but the room I did request is still up tonight . It's 11:32pm. ( yes Guest can still check in) however it's somewhat unlikely being that we are out of tourist season in this area. Also room had no body wash. Not a hard fix but just had conditioner and a bottle of shampoo sitting on side of tub. Either way to end this review: 1. Rooms were decently clean. That's what Matters the most. 2. Last night staff I get it. Don't be fake but do realize... attitude within hospitality matters here in America lol. 3. I'm not a slow cookie. I don't like being lied to Hilton. :/. ---- I didn't take pictures this time but photos looked decently accurate. 3 stars is what I would give it. Would I stay again.. probably.

    Best Western New Oregon - hotels - Updated June 2026

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