I had been looking to get my house deep cleaned and based off of a Google search went with this company. 1 person arrived and asked me what service I was getting. The other person arrived about 10 mins later and asked me where the other person was. When they finished, I looked around the downstairs quickly, saw a few things and 1 of them took care of it. They rest of that day and the next day, I saw plenty of evidence to suggest the deep clean part didn't happen. There was visible dust on multiple blinds still, dust on a couple of light fixtures, coffee table bottom area extremely dusty, a few baseboards not dusted, etc... The business reached out to see how the service went and they were on it immediately to fix it. They sent another set of people a few days later with 1 of them being one of the same people from before. I walked them around, showed them the spots missed and they took care of it. All in all, it was an okay experience. read more

Alex cleaned my home today and I was amazed at her thoroughness. She completed what I would consider more of a deep clean and my house is sparkling. She took her time and worked diligently to make sure my house is ready for Christmas with the family. I am very impressed and I'm so thankful that they sent her today. I got some bang for my bucks! I have been using Best Clean Ever for two years and they have been incredibly attentive to my needs and flexible when needed. I'm glad I found this company and would absolutely recommend them to my closest friends or family. Great job Best Clean Ever! read more

After being a customer for 6 years and spending over $15,000 with BCE, I can tell you this is the worst managed cleaning Company in Raleigh. STAY AWAY. BCE started out strong with great deep cleans and fantastic regular service, following their service guidelines to the letter. But after 1 year, 3 years and 5 years, everything began to decline as evidenced by the photos, and numerous other reviews on inconsistency. As of this writing, BCE prides itself on being a "contractless company". They have a Terms and Conditions PDF posted on a Google Drive link that again, as of this writing is unavailable as a public link on their website. To be clear, they never referenced, made available, provided, emailed, texted or otherwise sent us this Terms and Conditions until 2024 yet they will argue they "do", "did", with all customers regardless of how mismanaged the process is. They collect no signature evidence, no confirmation, nothing. So first warning to everyone, "You are REGULARLY INVITING A ROTATING DOOR OF INCONSISTENT PEOPLE INTO YOUR HOME to clean around your most precious valuables and belongings without any contract in place. They will be around your post-it notes with passwords, credit cards, bank statements, digital information, jewelry, ... all of it WITHOUT any kind of contract or legal paperwork." In what world is anybody ok with this? HUGE HUGE mistake I made. Do not make the same. Here is the list of the most recent problems we had in the last 6 months that BCE flatly ignored and opted not to address. (See attached images of our email communications). 1. Regular cleaning was outlined in writing to include 2 Maids and a regular leader. This hasn't happened in years. 1 Maid is sent. 2. Trash has not been emptied in bathrooms and by the office desks. (Pictures available to BCE) 3. Trash has been left in recycle bin vs. trash bin. 4. Trash cans have been returned to different locations around the house. 5. Rugs have been left upside down. 6. Rugs have been left in different locations around the house. 7. Dirty sheets have been left in the room 50% of the time vs. taking to the laundry room by other staff. 8. We have had our exterior deck door left open 3 times, causing our air conditioning to run excessively all afternoon and letting bugs in. 9. Inconsistent staff. A revolving door of new staff with no familiarity with our home. 10. Countertops in the kitchen are Marble. I had instructed BCE when these went in to use a product suitable for marble and that stopped. 11. Being charged $30 for a skipped fee when we are not living in the home is not ok. $30 skip fee when we are living in the home, is ok. 12. Shower continues to not be cleaned for mildew after speaking 2x to BCE on this. 13. Bedroom pillows are different for his and her side. Cleaners disregard this and always put the pillows on the wrong sides of the bed. 14. Bed made incorrectly, flannel sheets left on bed. 15. Oven, has not been done in months. BCE guidelines outline differently. 16. We had an instance of lady I've never seen before, show up at our house on a day that cleaning was not scheduled. My daughter was sleeping, and heard someone in the house. She called us, panicked, and nearly called the police. Turns out, it was one of your cleaners who went to the wrong house and scared her terribly. Instead of listening to these concerns, BCE terminated our contract upon receipt of this list. They took the position that due to the pandemic (3 years ago) they suspended in-home visits. (Yet they send their staff here every two weeks?) What a joke. They refused to send a representative on-site to meet with us and discuss the concerns. Instead, they flatly terminated our contract (See Pictures) and implied in subsequent emails to me that we, as customers, but them under duress with these "demands" to change their business practices. Interesting.. I thought I was just asking you to follow your own published practices? I highly recommend anybody questioning them look at these pictures. Stay Away. Stay Away. Stay Away. read more

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First of all David's 1 star review is baseless and just wrong. I've been having my vacation property cleaned with Best Clean Ever for years now. Francois is an absolute gem of a human being. He knows how to treat a customer and cares deeply for his business. His cleaners are professional and care about their work. My home is always fresh and spotless every time. Wow wow wow, could not recommend them enough. read more

Due to injuries, I've been unable to fully clean our home since moving and it surely needed a cleaning. The women who came, Tania and Doris, were extremely nice and professional. Our house is SO clean now and my husband and I are so very grateful for the cleaning they did. As a bonus, I got to practice my Spanish, which made me even happier. I highly reccomend Best Clean Ever!! read more

Best Clean Ever has been cleaning our house since July 2018 and we couldn't be happier. They do a thorough job cleaning the house and whenever there is an issue Caroline and Susan make sure it gets resolved beyond our satisfaction. They are great to work with and are extremely responsive to emails or phone calls. read more

If you have high standards and high expectations for what deep cleaning means, look elsewhere. I have had house cleaning done by several individuals and services and this was by far the worst. They didn't clean under beds, considered dusting "around" objects on shelves standard or missed entire shelves. I had to show them how to clean grout and corners. Apparently, dust and grime in the corners are fine with them. They did not have furniture polish so that wasn't done. Every excuse sounded highly rehearsed. I spent over $150 and still have to clean the glass doors, under the beds and polish all the furniture. They did a splendid job on the gas range stove top. read more

Best Clean Ever is fantastic! Lupe always does a terrific job. I have used several cleaning services and this company is hands down the best. Nothing is has ever been broken, she is always on time, and the house is left spotless. Keep up the great work Lupe!! read more

My husband wanted to surprise me for my birthday so he was going to clean the house for me! He quickly realized that wasn't going to be possible so he called Best Clean at 4pm and told them that he had an emergency and need the house cleaned that day! They told him they were going to try to pull the impossible to make it happen! They sent out a cleaner to our house who pulled a 12 hour shift to make it happen! She missed one or two spot which was no big deal especially since the cleaner worked a 12 hour shift and they did us a huge favor but we called the office to offer constructive feedback. They appreciated it and sent out a cleaner to not only clean the one to two spots that were missed but they cleaned the whole house again. We appreciate what they did for us very much! Whether you talk to the owner or the office staff they are all great! I highly recommend them. read more

I had multiple horrible experiences here! They take my cash and then charge my card, this happened twice! They have no communication with the staff and highly unorganized! They have great maids but horrible communication. I will never do business here again and I want my money back! read more

The staff of Best Clean Ever does a fantastic job cleaning our large chaotic house, and they are very easy to work with! Prices are reasonable too! Highly recommend! read more