I have deeply appreciated this company and their small, consistent, house-cleaning teams. The office is always responsive and flexible. I like getting to know the people cleaning my house and establishing a relationship - BUT it's also important to me that there's a larger, established company that's insured and standing behind its people's work. Carpe Diem's teams have helped bring me peace of mind read more

Carpe Diem Cleaning did an excellent job! They arrived right on time, were incredibly friendly, and worked thoroughly to make sure everything was spotless. I was very impressed with their attention to detail and professionalism. Highly recommend their services! read more

I have been a client for more than 15 years. Over the last year the service and communications has been less than what they promised. Called 9 times to have cleaning done between 9:30AM and 3:00 PM since my Mom dementia moved in. In 9 months they have continued to come outside of that time frame. Today after their cleaning I sent 14 pictures to show how the dining table was not cleaned, dust on all the furniture, crumbs and trash on floor, bathroom and mirrors not cleaned and asked for a call back. Instead of a call and offer to send someone out to clean, I received a message from Madeline, the general manager that they would cancel all future cleanings and not charge for today. After 15 years, not "we are sorry, let's see how we might take care of our loyal customer". I called Madeline three times and she didn't pick up the call. The pics are shameful and clearly warranted at least a call. The message seems to be, don't bring things to our attention when we fail to deliver the customer service we promote and are contracted to carry out. Unbelievable. read more

This is a long-standing and reliable cleaning service in the area. The owner is a lovely woman whom is very trustworthy. The admin staff is responsive and they even send reminder texts. I was so looking forward to my cleaning I didn't need one, but I imagine this feature is super helpful for some. I was really impressed with how well they tidied up and got my microwave looking sparkly. I highly recommend Carpe Diem Cleaning ! read more

I purchased 2 hours of cleaning service. The cleaner arrived 10 minutes late, cleaned for an hour and a half and left. After she left, I discovered she stuffed all the clothes I asked her to hang up into my closet because I guess she didn't feel like hanging them up. Customer service handled this so poorly and never got back to me. It's been over a week and still I've heard NOTHING so I decided to write this review. read more

Carpe Diem Cleaning - Home Cleaning Near Me - Durham, North Carolina

Called twice for a quote- never returned my call. Not sure if they are in business anymore

I have hired Carpe Diem several times for move-out and move-in services. My very first interaction with them was horrible. The ladies did not clean my home well and left it unattended. I called management immediately , and they corrected and changed my initial negative review of them. Since that time, I have utilized them on several occasions and am pleased with their work. They are kind, efficient, and timely. read more

The company reached out to me regarding the previous review and asked that I consider a free cleaning in exchange for removing the previous comment and providing a new review. TLDR: For the cost, choose a different company or clean the space yourself. I initially scheduled the free cleaning (on Tuesday, January 10th) for Monday, January 16. I was told via email to expect the team to arrive between 10-11am and that they would send a "manager to your cleaning to make sure that the team understands the areas that are to be cleaned including the balcony". In a later email, they asked how the team would regularly enter my apartment for the scheduled cleanings. My original cleaning, submitted paperwork, and all previous conversations, noted that this was intended to be a one-time deep clean, and I responded to their request noting as such. On Saturday, January 14th, I received a text message and email reminding me that my upcoming cleaning was 1/16 but with the arrival time between 12:30-2pm. I responded to the email asking them to clarify which time was correct, as I had rescheduled meetings to open up the first half of the day. On Sunday I again received an email reminder with the 12:30-2pm arrival time and replied with the original cleaning form, access code, and my phone number. On the morning of the cleaning (1/16), I received a reply confirming the form and code had been received and that the arrival time was now between 1-2:30pm. The team (2 individuals) arrived at 12:41pm. I returned to my apartment at 2pm and the team had already left. Since I was not contacted, I can only assume the manager was NOT sent as had previously been noted. The quality of the cleaning was much improved from the first visit with the exception that once again the balcony was NOT cleaned. I originally requested the balcony to be cleaned (and paid for it to be included). Overall, there seems to be a lack of communication or a lack of attention to detail that is leading to these issues. Although the time discrepancy did not result in any schedule conflicts in this instance, more notice should be provided if the original reservation is updated. Additionally, if a customer pays and notes to have a specific area included in the cleaning, it should be cleaned. For the issues above and the overall cost, I will not be using this company again. If you need a surface-level clean and absolutely cannot i) do it yourself or ii) find a different company, then this option may be worthwhile but comes with the above risks. read more

We found this cleaning service to be detailed and inexpensive. Our house took a few hours to clean. We blocked off a few rooms to help cut down on the cost which worked well. It was so nice to come home to a clean house and we look forward to using them again! read more

I used them for moving services and had over $7000.00 in items stole from me. It's been 6 days since and a they only answer when they want to via email. They keep saying they will call me the next day but I have yet to receive a phone call. Horrible! Do not use read more

STAY AWAY - subpar cleaning service. Still upset by service by this company. The message the owner left basically says they weren't given opportunity to address complaints but last three cleans I've had major issues with and the themes re occur. I don't think you should have to specify to clean corners where dirt accumulates when team is vacuuming or ask them to put objects back where they found them especially not for the price they charge. The one star review was for the cursory vacuum and wipe of counters, not because in addition they didn't leave food items where they were initially and my cats got into them. I understand that pet issues happen but feel that the teams left the apartment very dirty underneath as well which is extremely disappointing. Happy to pay anything for quality but this is substandard, shame on this company. Initial review below: I've prob spent over 2k for their services which are pricey (I pay 95 every 2 weeks for a 650 sq foot apt which is more than I paid in NYC). At first I thought it was worthwhile but I have noticed a significant decline in the quality of service. If you have any chairs even lightweight, stools, even music stand or anything blocking an easy path to just a very cursory vacuum the team will vacuum around the object and disregard it. At first it's fine but eventually it starts to build up dirt over time where they have not vacuumed. The corners of my apt are now disgusting because they basically vacuum all the residue into them and I find myself cleaning them after the teams have left. I have insane food addicted cats and have come home twice now to food ripped apart scattered on the floor bc teams will carelessly leave doors open to cabinets or place food on counters rather than where it was before. Rather than putting dishes in the drying rack, they've left them stacked in the sink which does not seem sanitary. During my prior clean it said clearly to place recyclables into a bin downstairs and they just left a garbage bag full of my recyclables next to the garbage chute which says very clearly to not leave any garbage or recyclables there. The first issues I wasn't thrilled about but it's become a recurring theme to pay 95, come home, clean for an hour and get pretty frustrated. Would advise to stay away, the quality to value ratio is dismal. read more

very positive experience! I have been utilizing them since March 2014 for a once a month cleaning & The ladies who have come to clean my home are very quick, yet thorough & effective, which I appreciate. The first cleaning was pretty difficult to get scheduled because they had just run a deal online (So it took over 2 weeks for the initial first cleaning appt.to get on their schedule). However, every other interaction has been very flexible & accomodating, which really has been wonderful and stress free. --My only additional feedback is that it would be great if they offered cleanings on Weekends (currently they are open Monday-Fridays only). Overaly, I would definitely recommend them! read more

The talented staff with Carpe Diem have been cleaning our home for 5 years now. We can't say enough positive things about the ladies and the service they provide. We only have them come once every 4 weeks for a deep clean and we do our own cleaning in between. I love coming home on the days they have cleaned because the house smells so wonderful and everything is spotless. The ladies are very sweet and polite and don't miss a speck of dirt. I would recommend their service to anyone looking for a cleaning service. read more

Honesty, these folks are miracle workers. We hired them for very messy apartment move-out and by the time they were done, it was like we weren't even there. In fact, we got our full deposit back! read more

We had a great first cleaning last fall and a few good follow-ups (every two weeks), but for the last couple of months we have had different crews and the attention to detail has seriously fallen off. The last straw was this morning. When the crew arrived, my husband let them know he was going to run an errand (no more than 45 minutes) and he saw the crew driving through downtown on is way back to our house. They left our house unlocked, disheveled, and without payment (meaning we now have to figure out how to do that on a holiday weekend.) They were here for less than 50 minutes total, and left everything on our desks, counters, and side tables askew and the curtains bunched up behind furniture they had slammed against the walls. read more

The staff is friendly and responds well to requests and feedback, but attention to detail requires near constant feedback. A little hard on walls, trim, blinds, and appliances. read more

My wife and I were referred to Carpe Diem by a friend who used their service in Chapel Hill. While we were initially skeptical due to having to reschedule our initial appointment to discuss service options, we could not have been happier with the inital conversation regarding our needs. The account manager answered all of our questions openly and honestly, and provided us the freedom to discuss our concerns with no pressure to commit. Once we did commit, we started off with two cleanings per month. The initial deep cleaning was spectacular, although we felt that their wasn't enough attention paid to the blinds in our living room. Not to worry - a call to the manager and a note left for the team leader at our next cleaning resolved that issue, and then some. We get an email reminder two days prior to each cleaning, and the team even had the foresight to let us know that our scheduled cleaning days on Thanksgiving and Christmas would need to be rescheduled. They did so with ease, and continue to impress with their professionalism and attention to detail. I'd highly recommend this service to anyone looking for a monthly cleaning. They'll customize to your needs, and you'll be glad that you chose them! read more

We have been clients of Carpe Diem in Chapel Hill for numerous years and have had a consistent crew attending to our cleaning needs. They are efficient, thorough (they clean out my coffee pot!), attentive to concerns should they occur (which is seldom), fulfill the contracted responsibilities and often go above and beyond. With multiple teens in the house, things can get messy and Alma and the Carpe Diem crew help us maintain sanity on a weekly basis. They have been attentive to our scheduling needs and we have been pleased with the service. read more

The cleaning is excellent. The service is okay. I sometimes have miscommunications with them, and they are more likely to apologize profusely for mistakes than to simply give a small discount or assure us of better service in the future. Their previous manager really sold us on the business, but she has left and I am less impressed with their current management. They do a good job as long as nothing out of the ordinary happens. read more

The most important thing to note before I start is that there are many different branches of this company with different management and cleaning teams. This review is for the Cary/Apex team. I can only assume the sterling five-star reviews are for the other areas because our experience has been so much different. My wife and I have been using Carpe Diem for about six months now. Initially they were pretty good and our biggest complaint was that the cleaning team would not replace items they cleaned in the same location once they were done, so we'd have to run around the house every other week to move pictures, electronics, kitchen equipment, etc. back to their original positions. Over the last two or three months, however, there have been several management changes and just terrible service. The best way I can describe it is that the cleaning teams have no respect for the house. To summarize some of my issues: they have chipped the wood on my banister, gouged my hardwood floors, dented and marked up my walls, clogged a toilet with cleaning supplies, missed entire rooms, discolored a wooden bench with bleach cleaner, and damaged my coffee machine (and they still don't put things back the way they were). Most of this is due to slamming equipment around (particularly this shop-vac they use) and generally trying to get the job done as fast as possible. At the same time, they spend a good amount of time texting and talking on their cell phones. I work from home and see this activity but have been told not to try to communicate with the teams directly and to only discuss issues with management, which is incredibly frustrating, particularly when the management changes ever couple of weeks. For those rooms that they do clean, they do an alright job, but there is still plenty of dust on ledges and corners -- not a very detail oriented operation. As I said at the start, this is just my experience with the Cary/Apex team, but I have a hard time believing all of these glowing reviews given how different my experience has been. read more

Carpe Diem Provides Phenomenal and Top Notch Cleaning Services! On Friday, June 15, 2012, I had Carpe Diem GSO in my home to clean. I was immediately impressed the moment that I opened the door to let the company into my apartment. As soon as Carter entered the front door, he immediately replaced his tennis shoes with a pair of Croc®; I liked how he respected my home. Before the cleaning process started, he explained everything that he was going to do. Then he asked me if I had any specific request (i.e. do not clean this/that). I appreciated the company setting proper expectations and was grateful that he wanted to honor my specific requests. Carpe Diem worked diligently and efficiently to clean my apartment. When Carpe Diem finished cleaning, I was absolutely overwhelmed at the phenomenal job that Carter did. My home looks wonderful. All of the fixtures from the kitchen to the bathrooms sparkle. My shower is whiter than it was when I moved in. I hate to dust so I was pleasantly surprised to find all of the exposed surfaces dust free; he even dusted the baseboards, doorframes, and lamps. The most impressive act: there was not a trace of the hair that I shed anywhere to be found in my bathroom. Another pleasant service provided is the removal of trash. For anyone seeking cleaning services in the Triad, I would highly recommend Carpe Diem GSO. They are very professional and their cleaning is very detailed. The company went above and beyond my expectations. I will definitely seek their services again in the future. read more

Excellent cleaning service and company. We have been clients for over a year and have been very happy with the quality and customer service. The office staff is very prompt at answering email requests for rescheduling or adding an extra clean day. read more

Having used Carpe Diem for occasional cleanings in the past, I recently took the plunge and signed up for regular service. I'm not sure what took me so long to do it. The team does a wonderful job, the service is fairly priced, and they do right by their employees (this is a major factor for me). I can't be happier with their service. read more

We have had Carpe Diem clean our house monthly for over a year. They do a fabulous job and have always been very accommodating with schedule changes or requests about the house cleaning. We were recommended by a friend and have since recommended them to others. Coming home to a clean house is the best feeling! read more

Do not waste your money! Service was extremely unreliable. They didn't show up for two weeks in a row for our scheduled cleanings, with no call or email to explain why. When I called the main office, I was told that the cleaning crew was currently clocked in at our house, even though I was literally standing in my house that had not been cleaned. Even when they did show up, there was very little attention to detail and we often had to clean up areas that they had missed. I hired a cleaning service to make my life less stressful, not more stressful. Look elsewhere! read more

I had high hopes for this cleaning service in the Cary branch. I was impressed with the initial consultation with Madeline and Sarah but the cleanings disappointed. My initial cleaning in November 2014 to the last cleaning in July 2015 and I didn't feel it was quality cleaning service. The cleaning teams were not consistent nor were the time of day. I did like the reminder emails and the ease of automatically charging my cc on my cleaning weeks. read more

Carpe Diem has been cleaning our home every 2 weeks for almost a year. They are thorough, speedy, and professional. The office staff is great too; they always return phone calls and emails right away. read more

As a busy mom of 4, it was so great to come home to the fresh scent of a clean house that I didn't have to clean! Carpe Diem Cleaning made my bathrooms sparkle, and my kitchen shine (right down to the inside of my microwave and coffee pot). My home was cleaned with great care and attention to detail, better than I would have done it myself....no dust! Forget massages...next birthday or Mother's Day, this tired Momma wants Carpe Diem Cleaning! read more

I used Carpe Diem once a month for basic house maintenance. Team is always very pleasant and efficient. The amount they accomplish in an hour or so in my house gives me back my weekends to do other things besides routine cleaning and I really appreciate that. I have used other services in the past that may have been a little cheaper, but they were always very unreliable and I would get a different team every time and different quality. Carpe Diem sends the same team leader out to my house every time which I appreciate. I also like that they are easily accessible by email and accommodate my schedule changes when they occur with no issue. Would certainly recommend this company if you are looking for good/reliable housecleaning in the Triangle area. read more

My family has been using Carpe Diem Cleaning for the last six months on a bi-weekly basis and love it! I have two children plus a dog so it's not an easy job. They do a great job and go above & beyond (example, cleaned my well used coffee pot until it sparkled). We'll continue to use them for a long time! read more

My husband and I were VERY impressed with the services provided by Carpe Diem Cleaning (Greensboro, NC). I came home from work to a sparkling home that smelled fresh and wonderful. And I didn't have to lift a finger. Just what I needed after a long day of working! Talk about a stress reliever. My husband was home on his day off. He was especially impressed by how friendly they were, and how quickly and efficiently they cleaned our apartment. It was literally spotless after they got done - cleaner than it ever has been, even before we moved in! They didn't miss a thing. We will definitely be regular customers from now on :) read more

Thumbs up to Carpe Diem Cleaning for a job well done! Their friendly staff answered all my questions and the cleaning crew did an awesome job. They were very detail oriented including scrubbing all the mildew from the shower walls to removing the cooked in pasta sauce from the microwave...it was all sparkling clean! My house was in tip top shape to receive guests for my daughter's birthday party the following day. It was so nice to have a clean house without being worn out. Thanks Carpe Diem! read more

We have had Carpe Diem clean our home monthly for several years (??four maybe). We have been very happy with the service and they have done a wonderful job. The rates are affordable, the teams are pleasant and professional, and they take care of all the extras that you would want (the microwave is spotless! etc). They are accommodating to schedule changes which is important to us and are dependable. We have recommended them to many friends. read more

They do an awesome job! The first time they came to my house I was super impressed knowing that's how cleaning services always get you hooked, but every time they have come since I am just as happy, if not happier. The staff is friendly and quick, which is great! They are also careful with your things (pic frames, etc.) I love this service and will do a bimonthly service from here on out giving me time back to do things I really want to be doing! read more

We like Carpe Diem very much. We receive cleanings once every four weeks and the Carpe Diem folks are both prompt and thorough. We have two dogs that generate a lot of fur and dander and it's great to have that swept away each month. We also have delicate objects and the cleaners are careful and attentive to them. They will also pay special attention to any areas that we highlight and clean as needed. Finally, we are pleased with Carpe Diem's fair prices that support a living wage for their employees. read more