The team at Lucie's provides reliably amazing service at a very reasonable price. they also provide extra touches that make our home feel like walking back into a luxury hotel. Very pleased with this company! read more

We signed up for a monthly cleaning service from Lucie's. They came to our house twice and did an ok job cleaning, nothing particularly good or bad compared to other cleaning services we've used. My fiance and I are on the "goth" side and very nerdy and decorate our house with lots of little rocks and things we buy at oddity expos and books and decorations from all different religions and mythologies. We're not religious ourselves, but we have a sort of witchy "every day is Halloween" aesthetic. The first time they came out they dropped and broke a geode slice that was on a shelf. We didn't find out until later when we got a text from the office manager about it. It would have been nice if they had let us know while they were here. We had told them up front to not bother with dusting all of the little trinkets and items we have on shelves because there's a lot and some of them are fragile. They offered to discount our bill the amount the geode cost, but then they apparently forgot and didn't do that. The second time they sent out a completely different cleaning crew so we had to show them around the house all over again and explain where everything was. They cleaned and left, again did an ok job, nothing particularly good or bad. Then we got an email saying that they wouldn't be back to clean for us. The reason they gave was that their cleaners are all Catholic or Christian and felt uncomfortable in our home. I wish their website said up front that they discriminate and we would have chosen a different business in the first place. read more

Lucie's is very professional. I need to work with a business that is bonded and professional. They have gone over and above during Covid to keep their clients safe and happy. I would recommend them to anyone who is serious about having skilled professionals in their home. read more

Excellent cleaners who do a great job. They also always wear masks and are extremely careful and professional. What we appreciate the most is the excellent customer service, scheduling, and communication. We always know exactly when they are coming and when we have had to reschedule or add on services we hear back within an hour. Our house is always super clean and the little touches make us feel excited to come in after they have been there. We have been customers for a couple of years now and anytime anyone asks for a recommendation we never hesitate to refer! Vanessa in particular has been such a pleasure to work with. Go for it! read more

They take COVID precautions seriously, which is great. They're responsive to any requests I have. With 4 cats and 3 dogs it's not always easy to get things clean but they manage it every time. Very professional - when they take extra time they do charge more, but I'm okay with that. Breaking it down they're extremely affordable for what we get. They work swiftly and efficiently, which is fantastic - minimal interruption to my day as well. read more

I have had poor customer service experiences directly tied to scheduler/manager Vanessa. I paid nearly $500 for Lucie's to clean my home upon move out and $400 the same week for another home. Every time I encounter Vanessa, a person I've never met in person before, she comes across with such a demeaning tone with a chip on her shoulder. She tries to intimidate people with her tone which is inappropriate. I recently sought services but has to cancel within 24hours due to a family emergency. Here is a lovely quote from Vanessa: "Please do not wait until you receive this email to request a change, because once we send out the email, the schedule has already been set, and we will have to change the appointment times for other people if you cancel." I am a paying customer. Vanessa needs customer service training. I will never use Lucie's services again! read more

I have been a customer for a few months now, and I'm so happy! I live with a chronic illness (lots of doctor appointments) and work a full time job, between those two things my stress level is high. Not being able to keep up with housework was weighing on me, so I made the mental health investment and hired Lucie's Home Services. They have been so kind, easy to communicate with, and thorough in their work. On the days when they clean, I come home and feel like I'm in a fresh, tranquil space and life becomes less stressful. Highly recommend them! read more

So Very pleased that Lucie and her team were able to accommodate a last-minute cleaning for a large move in and move out. The ladies who arrived we're on time, worked diligently, and without interruption. I cannot say enough about how pleased I am with my first time using this company. I can assure you this will be my first call next time I need this kind of work done again! read more

They are incredible! My wife and I always thought we needed a cleaning service with three boys, but always thought it was too expensive. We hired Lucie's and have been so happy! They have given us our evenings and weekends back to spend time as a family. read more

I have had my apartment cleaned by Lucie's multiple times, often incompletely, but hey it was better than having to do it myself. This week's occurrence was the last straw. Despite having given them detailed maps and instructions for how to enter my apartment building, I still have to wait for them to arrive and escort them in because they repeatedly get lost. Most recently, they arrived 30 minutes late for the appointment, then they were "lost" for an additional 15 minutes--all while Lucy told me they were parking on my street. After having waited 45 minutes (making me late to a meeting), they still had not arrived, and I had to return to my apartment later that afternoon to let them into the building. When I returned 2 hrs later, several areas in the apartment were uncleaned, including trash they just piled up on a table and did not throw away. If you want to wait around, be inconvenienced and then receive sloppy work, Lucie's is right for you. read more

NO WAY! In my experience..... they charged me $135 an hour for low to mediocre dusting and moping, and shower scrub. Originally they claim that the price is $45 an hour but it's per person, they send 3 ladies@ $130 an hour...to me it seems kinda criminal-ish because you don't really know what you're paying for until you receive the bill. When I called the office to ask about my $405 bill for 2.5/3 hours, it was an argument, nothing more or less-Vanessa Vamos ended the call by hanging up on me. The cleaning ladies were respectful enough, but because of their inability to understand any English makes it's impossible to communicate what you want done, so it just doesn't get done. 60% percent of my surfaces remain dust-filled. Poor service, no willingness to resolute questions/concerns, and aggressive/hateful customer service. I regret calling them, it wasn't worth the stress, or expense, and except the loss. read more

We use Lucie's regularly. We are always amazed at how spotless our home is when we get back. The crew is consistent, and shows up when they say. We love Lucie and her team, and highly recommend them! read more

Affordable. Reliable. Thorough. Professional. Lucie's came recommended by a neighbor - and for good reason! She was easy to contact and fast to respond. The in-home estimate was quick, convenient, and thorough. Fees, scheduling, and service descriptions were clearly addressed upfront. In addition to her thorough services her staff are friendly and always smiling. My new favorite part of the week is coming home on friday afternoon - I get excited knowing a freshly-cleaned house awaits me. I would highly recommend. read more

We used this service for just under a year. The first couple services were spectacular, but quality quickly deteriorated. At first, Lucie was very attentive. She followed up after our first cleaning, and she was willing to add customized features, such as vacuuming the couch. They were even able to get an old stain out of our ottoman. They are inconsistent with their scheduling. Although I have a set date on the calendar (every other week), there is no set time. Lucie emails a few days ahead of time to say the time she'll come. These emails are sporadic and inconsistent. Once, they forgot to come by altogether. This amounts to a minor irritation, but it demonstrates the service's inability to pay attention to details. Near the beginning of this year, the price increased and the quality decreased. They started to come in and give a mere precursory cleaning: They would sweep, empty the trash, wipe down the bathrooms, and call it finished. Dirt accumulated in the corners, on the cabinets, etc. Lucie claims that she's always happy to fix something that's missed, so I began to email with more frequency, notifying her that there wasn't enough attention paid to the bathroom, that they forgot their commitment to vacuum the couch regularly, or that other details were skipped. At the next service, they would fix the previous error but skip something new. Finally, I sent a series of pictures to Lucie outlining the overall lack of quality. She simply said that she would come by next time to "see what's going on." Frankly, this was insulting: It felt as though she didn't believe my complaint (or my pictures.) But, I gave her the benefit and waited until she came by after the next service. At this visit, she concluded that some of the dirt and grime was permanent: They had neglected it so repeatedly that there was nothing they could do to fix it. When I pointed out that this was their fault, she didn't respond. If you're looking for someone to spend an hour doing a bare-bones "tidy," they are perfectly competent. However, I expected more from a regular service. read more

Outstanding service. Reliable, trustworthy, consistent and flexible when need be. Lucie and her team have given us the gift of time with our family. read more

I am trying to currently find a reliable cleaning service. I am now on my third try. Lucile's service cleaned extremely well, but items starting missing from the house. Specifically two very nice watches. I have no proof that it was this cleaning service but they were the only ones, other than my kids, who had access to the house. Once I released Lucie, no more items disappeared. read more

Completely recommended for either one-time cleans or Move In's/Out's. Their upper echelon communication skills are only topped and surpassed by the amazingly redonks cleaning job provided to my small house in central Durham. As if that wasn't enough: they are very much reasonably/competitively priced. So basically you (the consumer) could do much worse. read more

I was reluctant to hire a cleaning service again after a very bad experience with a local cleaning company. Because of the great reviews she received on Yelp and what I found on the interweb I gave Lucy a try. Best idea ever. I came home to a clean house they clean things that I would not imagine that they would even attempt. The house smells good the house look good the kids are even excited about it. Thank you to the ladies look forward to working with you in the future. read more

Beware the additional hidden fees! I've hired cleaning services numerous times, and people have always been upfront with me about cleaning costs. It's typically $30-40/hr per person, depending on the area. When I went to pay the bill, I was hit with a hefty "appliance fee," $50 for the fridge and oven. The dishonesty was staggering. I had chosen Lucie's for its rates. I could have picked another cleaning service for that price. Also, after my move-out clean with Lucie's, that evening someone tried to break into my apartment. Of course, that could be just coincidence, but there's something shady about their whole business. read more

We have been very disappointed in Lucie's. The first few times were fine, and then we started noticing damage to the house each time they left: the finish on the floors scratched, the stainless refrigerator dented, stains from their cleaning solution on the furniture. When we provided photos, they refused to take responsibility. Super disappointed! read more

I have meet Lucie about two years ago at a local networking function and took her card. We have been very please with her and her staffs services at our home. So please in fact that we have shared her contact information with several of our friends and loved ones. They have been very pleased as well. Good services and fair market prices combined with a staff that is about detail and attention not time to move on to the next property is important. There is nothing better than coming home to a clean house! read more

We have used Lucie's for years for biweekly cleanings and always have been impressed by their excellent work and professionalism. I always got quick responses to email questions or requests for changes to dates for cleaning. The one time over three years that a glass was broken during cleaning, I was informed right away and Lucie's offered to subtract the cost from the next cleaning. I also appreciated that the team asked for specific instructions about what type of cleaning products we preferred on our hardwood floors and countertops. There were a few times that we were unable to get onto the calendar for an extra cleaning on only a few days notice (like before hosting a party), but it is totally understandable -- Lucie's teams are in high demand! Though some reviews have complained about "hidden fees," we always found the fees very transparent and fair -- you get a list of each additional service and how much it costs up front (such as for changing sheets on each additional bedroom), and we were never surprised. It was a joy to walk into a clean home, and I never once had second thoughts about having the crew come in to clean the house when we were not home. read more

Absolutely fantastic! They do an amazing job and I always enjoy having them--very professional and really take the time to to do what needs to be done in my house. HIGHLY recommend Lucie's Home Services! read more

Lucie and her team are amazing! I have referred them to neighbors, real estate agents and friends and everyone has had a great experience with them. I highly recommend their services. And I'm so happy they now service North Raleigh:) read more

The owner offers poor customer service. If/when questions arise, the problem is invariably the fault of the customer. Team members change often. The quality of cleaning services is average at best, and variable. There are far more effective services in the area. Trust is a real issue with this company read more

I highly recommend this service. I had the pleasure of having Aggie, Marta and Lilly. They were very detail orientated and made my house smell fabulous. They were pleasant and incredibly professional. I will ask them to come again. The entire experience was great. read more

What a great deep clean of my house. Exactly what I needed before showing my house to prospective buyers. Thanks!

I started with another local cleaning service and found their service not only overpriced, but very lacking in quality and attention to detail. They would not do windows as part of the base service and sent me annoying emails in between cleanings. Luckily, a friend went to church with a woman who used Lucie's and recommended them to me! Over two years later I am still thrilled with Lucie's. Aggie is our lead cleaner and she is here for every cleaning. She pays special attention to our family's needs and is so warm and friendly my daughter sometimes leaves her notes when she knows won't see Aggie during a cleaning. The cleaning is always thorough and professional--I have never had to call and complain about something left undone. Special requests are honored and I've never had problems with rescheduling or adding a service. Communication is easy. I also hired Lucie's for a special project in a house I was selling--again, professionally done at a reasonable rate. Based on my personal experience, I highly recommend Lucie's Home Services. read more