I am beyond frustrated with my recent experience at Best Buy. I purchased a Samsung soundbar open-box in "Good" condition, and even called ahead to confirm my order was ready for pickup. The employee assured me it was waiting. After driving 1.5 hours to the store, I was handed a soundbar in "Fair" condition -- not the one I ordered. When I pointed this out, the employees didn't even bother to check the order properly at the counter. Only then did they admit my "Good" condition soundbar had already been given away to another customer. How does this even happen? Why confirm my order if you can't keep the correct item aside? This level of carelessness shows a complete lack of accountability. My time, gas, and effort were completely wasted, and I left empty-handed despite doing everything right on my end. Best Buy needs to fix their open-box handling process immediately -- inventory should be tracked accurately, and confirmed orders should never be handed off to someone else. At the very least, employees should care enough to double-check what they are handing to customers instead of brushing it off. This experience has left me feeling completely disrespected and deeply disappointed. I expected far better, and unless changes are made, I'll be rethinking where I shop in the future. read more

Best Buy - Here's the order summary - Computers Near Me - Salinas, California

This Best Buy is by far the worst geek squad crew as well as an only manager named Berto on duty . I cant believe how this store is still in business when staff says we might have a repair person tomorrow but we're not sure if they're coming in like how do you anticipate all staff to be out . Anticipate this store to close soon read more

I went into the Best Buy store in Salinas to purchase a Lenovo laptop. They only had one Lenovo laptop in my price range. I wanted a Lenovo because my current laptop is a Lenovo and I've had it for 6 years and it still works perfectly. The only reason I need a new one is because mine has Windows 10 and Windows 11 can't be installed on it and Microsoft is ending the updates for Windows 10 this year. I told them I would by it if they transferred the files from my old computer to the new one on a flash drive. The salesman said they charge $180 for that. $180 for some $20 an hour employee to spend a few minutes to do it is ridiculous. I can watch a YouTube video on how to do it for free. Since Best Buy opened up in Salinas, I have bought two sets of washers and dryers, a refrigerator, and a stove. They delivered them and installed them for free. I have also bought 4 TVs. I can buy a Lenovo laptop from Amazon and have at least a dozen in my price range to choose from. Best Buy had only one. Best Buy, and many other brick and mortar stores don't seem to realize the one thing they have to offer that online stores can't. Service! Which is one of the reasons they are in serious financial trouble like many other brick and mortar stores. I'll willing pay a little more for service, but if you can't offer that, I'll just start buying online more than I already do. read more

Just got my new PC there. Really impressed by the new computer and the staff were all respectful and very helpful there. Definitely helped me find something within my means and I wasn't feeling rushed or like they didn't want to help me. Overall a five star experience i bought a cyber power gaming Pc. Not a gamer but this thing is strong enough to run my softwares like butter. Thanks to the staff in electronics who helped me out here. read more

The worst buying experience I had. I came to buy the new IPad. They ship it to my house using the worst shipping company Ontrac. I took the day off from work so I can be home for my package. Only to find out the package is being delayed. Best Buy tells me to call Ontrac to set up a delivery day. Of course I cannot get a hold of Ontrac. Now my $1000 iPad going to sit on my front porch until I get off of work. Best Buy tells me if the package gets stolen off my porch. There's a AAA number I can call that will probably take 5 to 7 weeks to settle. This is what I get for not buying directly from Apple or using Amazon. do yourself a favor if Best Buy doesn't have it in stock either wait for it or go somewhere else.here is a picture of a wrong address they shipped it too. read more

Best Buy - Ontrac worse company ever - Computers Near Me - Salinas, California

Poor customer service. I asked about the cancellation of hauling away some items and they said they would have to set another appointment. I informed them to leave everything as is. I later reviewed my order and saw the original date remaining however, the haul away had been cancelled after instruction to leave the order in its original contents. Today I check on my order and see it's totally cancelled! Now they're going to deliver (hopefully) three days from today. This is such poor customer service. While prices are fair, this type of incompetency is totally unacceptable. The only substitute for this egregious act that they gave me a $200 gift card, but it does not absolve Best Buy of this incompetence. read more

The incompetence here is unfathomable. My husband came in here to get an Apple Watch that supported mirroring and he had told the employee over and over we need to have it support mirroring that's the only reason we're trading in our two Apple Watch series 5s. After being reassured about a dozen times that the Apple Watch SE supported mirroring I finally tried the feature today and it was NOT supported. This is ridiculous we gave them two perfect condition Apple Watch 5 just to get 1 Apple Watch back that doesn't even do what I wanted. It was a birthday gift and I am so disappointed with this customer experience 0/5 stars if I could read more

Best Buy - Bought a broken Apple Watch from this location - Computers Near Me - Salinas, California

I recently got a promotion at my job and wanted to treat myself to a new TV with 4K dolby vision HDR and next generation ready. I knew Best buy was going to get my money! So I came to this location because they had the one I wanted. Once I saw the TV on display in the store I was blown away by the picture quality. The sales associates in the entertainemt department were great in helping me, they even honored the online price and I got $100 off, that's a win! I couldn't wait to get home to unbox my new 65" Sony 4K tv and connect to my Sony Dolby atmos sound bar. Overall best buy never disappoints. I am happy with my new TV - thank you from a loyal customer. read more

Best Buy - My new 65" Sony 4K TV. Dolby vision looks amazing on this one. I was watching the movie Chaos Walking. - Computers Near Me - Salinas, California

The third party vendor who delivers for bestbuy is always late on every single instalation and delivery. Because I'm in soledad they charge extra and for what reason? If they are never on time. I put a whole day aside because they said they would come between 9 and 1. They just called and said they would be over and hour late. They told me in store that they are usually early so to be ready. Yeah.... read more

I got scammed, and my computer was badly compromised. I called the geek squad to make an appointment to bring it in to be checked out, and they put in contact with a geek squad member, Joseph. He proceeded to remotely check my computer, removing some malicious software left by the scammers, and completely scanned my computer. He did an excellent job, taking over 2 hours and keeping in touch with me by phone, citing progress. I am extremely happy with the service I received. He was professional, courteous and informative. read more

I've been a happy Best Buy customer for many, many years. Both the Salinas and Marina locations have been great to me. The biggest reason in Salinas has been Andres Piña. He's one of the managers at the Salinas location and has always been pleasant and super helpful. I've liked staying current when it comes to my TV and audio systems, Andres has always done a great job breaking down the latest tech and features so that a non-tech savvy guy like meself can not only understand, but also make an informed decision. The only con I have with him, is that he's a Dallas Cowboys fan. Lol. read more

This is such an amazing store. So many great electronic items. In fact I don't know what half of them are for. But I really enjoy shopping here. They have a great selection of televisions. I was really amazed at how inexpensive they are now days. And I love all the accessories you can buy. The earphones for the tv is something I was interested in since I am hard of hearing. I bought my cell phone here. And they had a great selection of protective covers for it. I also switched phone service here. They were so helpful. The staff are very well trained and really know their stuff. I really love this store. read more

Don't waste your time at this Best Buy, or even Best Buy in general. The geek squad straight told me on the phone, "I've spent a lot of time on your laptop already and I have another guest I need to work on" Don't you pay $39.99 for service no matter the time length. REFUND PLEASE because you didn't help at all with the windows problem. The staffing was also rude because I showed up right before they close at 8pm to pickup my laptop. Horrible store stay clear of this place. Bad bad bad read more

I am old enough to remember when customer complaints were treated with consideration and courtesy so when that doesn't happen I notice and take exception. When that happens more than once I consider it company policy. This Best Buy makes me miss Radio Shack ( I know,harsh, huh). If there was another place for electronics I would spend my money there. read more

I bought an Insignia, Best Buy brand tv with a promotion of a free third generation echo dot on Monday 9/6/2021. They were out of stock and I was going to now pay the shipping and handling NO LONGER FREE!! Reluctantly I agreed . I waited 3 days no email confirmation. I tried to call but you can't call the store directly. When I went in to talk to the manager he told me the associate voided the free promotion. I NEVER said I didn't want it just unhappy I had to pay the S AND H. The manager told me he couldn't do anything except now charge me $26 and give me store credit of $20. Why would I want to go back . When I was clear that I wanted the free promotion and was now being asked to pay for it and make a second trip into the store. THEY HAVE THE WORST CUSTOMER SERVICE THEY DONT TREAT CUSTOMERS FAIRLY read more

This review is only for Uriah or possibly spelled Euriah. For some crazy reason I went to pick up my curbside order not thinking it's Black Friday. Omg what a s**t show!! There were tons of people waiting for curbside pick up. This employee Uriah went above and beyond everyone's expectations. Having watched him deal with tons of customers as I waited. He exuded professionalism. Apologized to every customer for the wait. Explained how he was going to bring 2 or 3 orders out and drop of in the order so customers weren't getting frustrated. This guy is a complete asset to Best Buy read more

I came in yesterday and spoke with Rosa, after waiting around for 30min... she was very helpful even though she didn't know to much about stereos. For a girl, she was awesome. Today I came in for my final purchases. (It was just supposed to be a stereo) I was helped by a few people, they were all very helpful but... Jose, was the best. Thank you for your great customer service Jose. As a person who worked customer service for years, I can tell when someone enjoys what they do. Thanks again Jose. You're great. read more

Best Buy - Stereo Section - Computers Near Me - Salinas, California

But a lot of stuff from this place but they just walk by you and don't ask if you need help that's not all good

This is On geek squad Salinas Worst experience EVER!!!!!!! Took my computer in on 4/3/19 it is 5/1 I still don't have my computer back. When I try to go online it says order is invalid. We have had no communication from geek squad since 4/6/19. "agent" Antonio was horrible asked for something to be explained he words were "let me dumb it down for you" both my husband and I have spent hrs on the phone trying to figure out what is going On. BEWARE this Best Buy geek squad !!!!!! read more

The service in this store isn't very good. Although polite Michael the section supervisor, and Mike, the manager, are knowledgeable, but definitely looking out for the bottom line, not the customer. read more

The terrible reviews are well-deserved. Asked a girl in the tablet section for some info. She said she doesn't know anything thing about them. Alright can I talk to someone else. Her exact words "um yeah but it will take a while". Then I looked around. All employees were grouped up talking about lady gaga or other non work related stuff. It's gotten to the point if I need anything I go to marina. The best but, target, and michaels over there actually have employees that are half way helpful. If you don't believe me look at this pic. 4 people looking up a DVD. read more

Best Buy - It takes them so long to help cause they need all hands on deck to find a movie - Computers Near Me - Salinas, California

Great staff, and they always have what we need available. In the few times I've had to order popular item's when they're out of stock, the staff was helpful in doing so. I've been coming to Best Buy in Salinas since they opened for my electronics and that's not going to be changing anytime soon. Folks there are always happy to help and very knowledgeable about the products in their departments. read more

It is time for me to update my TV. I like their selection of smart televisions. The staff is very friendly an helpful. I have to mention Mario by name. Very knowledgeable and took the time to find out what my moms issue was and handled it smoothly. I highly recommend this location for all your electronic needs. read more

Had a good talk with John in the computer section. I purchased a chrome laptop after he went over its advantages and disadvantages. I found the service helpful and Courtois! John was able to hep me make a great desk and I felt that I was sold the laptop I needed. I purchased the chrome laptop on April 16 2016 and am pleased with it still! read more

They aren't able to order my printer online Or replace in store. I purchased a replacement plan. They aren't able to replace do to back order. They won't refund my $500 so I can go elsewhere an purchase A printer. Only in store credit. I no longer want to do business with this company!!! read more

I showed up 13min before they close at 6pm and was turned away. They already had the entrance side closed with a gate. I stood at the exit while an employee on the other side of the exit door, two steps away, occasionally looked at me but did not acknowledge my presence. Another potential customer walks up behind me and asked are they closed already? I said I'm not sure they haven't even greeted me or anything. A few customers then exit and as I go to take a step to talk to the employee - "Mike" wearing a black shirt informs me that they are at capacity and are closing soon. I thought I was going to be able to wait for customers to exit so that I can then go in despite that several customers already exited right in front of us. He said they are not "taking anymore people for the night." As I sit here in my car writing this I've watched at least 10 other potential customers walk up and be turned away. I already knew what I needed and where to find it in the store. I would have been a quick transaction. I'm just surprised because bestbuy has already shortened their hours due to the COVID pandemic and you would think that they could at least stay open accepting customers until 6pm. read more

I normally do not write reviews for big-named stores, but I had to do it this round to give a shout out to Debra O. (the Inventory/Merch Supv) at this Best Buy branch. This morning, I called Best Buy to confirm they had a washer/dryer unit I was looking for. I was transferred over to the Salinas branch from the national line. I was reluctant, since most of the time, you get stuck with the automated responses and long waits on the phone. However, when Debra came on the phone, she took ACTION. She knew exactly which unit I was talking about and walked over to the unit to confirm that it was still available for sale. She gave me details that I couldn't find online, and she went above and beyond to provide me pictures of the actual item that I wished to purchase. When we got to the store, I met Debra in person, and she directed me to the item and helped me get set up with a sales rep to make the purchase and set up the delivery date. It was absolutely refreshing to talk to a customer service rep who was knowledgeable, friendly, efficient, and understanding. GIVE DEBRA A RAISE!! I would absolutely go back to Best Buy and even go to the distance to visit the Salinas location to make sure I'm not wasting my time. Thank you, Debra! read more

I was greeted at the door as I walked by three employees having a powwow. Wanted to buy a camcorder that was on sale for 500+ dollars went to the section and stood there for over 15 minutes with no help in sight. A person that came into the same section as me was helped before me, so after no hope in sight of receiving any information or help, I walked down the aisle looking for someone but no luck, so I went out to my vehicle to use the Internet and see if Walmart had it in stock. They did not , so I returned back into the store after about 10 minutes. This time I was not greeted by the door person who was playing on there phone at this point. I went back to the camera section and stood there again for numerous minutes no help. I made sure I was in plain sight of the door person and two or three other desks were people are being assistanted. I guess I will just have to buy it somewhere else. On the way out the door person did manage to take the time to give me a dirty look as if I was trying to steal something. And had they said anything to me in regards to "did you find what you're looking for today" I would've asked for help and probably still made the purchase there. But nope. And this is after I drove 22 minutes to get there. I will now order online for somewhere else. Sad read more

Came in today to look at a few things and pick up an Xbox 1, and a few games. Jose Hernandez was the guy who helped us out and he was awesome! Very knowledgeable and courteous. The whole staff from the beginning was eager to help and had smiles on their faces. A very welcoming environment. I'll definitely be coming back for more games, and whatever electronics I need. This was my first time coming into this Best Buy, and I'm more than satisfied with the customer service I received today! read more

Best Buy - Computers Near Me - Salinas, California

What kind of retail store sells you hd players but 20 movie titles in stock (all Marvel movies lmao), vinyl players but 10 vinyl titles in stock (all trash records). Bestbuy Salinas does. All appliances and electronics sold here are the same things you can find at Target or Walmart. Stock is terrible. From phone accessories to games. So you sell console systems but 5 games LMAO. Who orders for this store. There is definitely some childish adult doing all the ordering. It's all the stuff you would see in a college dorm room. Cheap crap. Service is lacking in all areas. An 8 year old would know more about the products at this store than the associates here. Close down. read more

I went into Best Buy in North Salinas last Monday. A HP Chromebook laptop was listed in there store and on display for $99. (Jaimie the salesperson said the price would be good through Black Friday.) When I asked to buy 3 of them, I was told they were out of stock, but that the truck would bring in a new shipment on Saturday. I went back Saturday and the shipment had not arrived. I was told to go back on Monday. I went back and spoke to the same person I had talked to previously (Jaimie) Jaimie informed me that the price had gone up, despite what I previously told ( the price more than doubled to $249 ) I spoke to a manager who was very flippant and said they can change the prices whenever they want despite what I was promised I rarely write reviews and when I do they tend to be favorable, however, this is probably the worst customer experience I have ever had. I will be avoiding Best Buy from now on. read more

Several weeks ago my HP, all-in-one computer with touch screen stopped responding to touch. The device was still under warranty so I reached out to HP for help. After almost 2 hours on the phone with HP, they wanted me to pay them $50 to ship the device to them for repair. I said no and, instead, took it back to Best Buy where I bought it. I was met at the customer service counter by a Geek Squad associate and handed over my device. Unable to make the repairs in-store, they sent it out to be repaired at their another of their own Geek facilities. Two weeks later it was returned to the store where I went to pick it up. I asked the person helping me what was wrong and what was done to fix it. He looked at the report which stated that the touch screen was replaced and tested good. He powered it up so that I could confirm that the screen was working properly. It was not. In fact, noticing that there were no drivers installed for the touch screen, he downloaded and installed them, to no avail. Upon closer examination, he noticed that there was some small piece of crumpled trash (about an inch long and 1/4 inch wide) between the screen and monitor. After visiting with the manager for a while I was told that they would send it back out for repair and that it would be another 2 weeks before I would have it back. While the Manager was very apologetic about what had happened, and for the inconvenience of being without my computer for what will be just over a month, nothing was offered for the trouble. I will give a great deal of thought before doing business with Best Buy going forward. If this first encounter with the Geek Squad is any indication of the caliber of service one can expect, I'll take my business elsewhere. read more

I took in my desktop to the "geek squad" to ask some questions about upgrading my computer. The guy didn't have much knowledge so he had to keep running to the back to find someone with my answers (maybe he's new, that's fine). I wanted to know if my motherboard is compatible with an Intel I7 CPU. I'm new at these things so I cant tell. I also wanted to upgrade my graphics card. I offered to open up my desktop for them so they might be able to answer my question, but what bothered me is that the guy in the front and back didn't even want to look at the components inside. He said they don't deal with customs computers. After this, I knew these guys were useless. So I took my desktop to the back where they sell laptops. I told them my situation and they graciously opened up my desktop and schooled me on all the information I needed. Thank you again for all those who had help me in this department. Because of my experience with the geek squad. I didn't feel comfortable having my business with Best buy so I ordered everything I needed off Amazon. read more

This is how a company that has struggled to create a brand and survive in the era of Amazon will definitely die out. The people working here need an Intellectual and Functional Behavior Assessment to determine if they need adaptive supports. Why should I come here and have some morons not know or care about what they are saying when I have Amazon to go to and get what I want, to my door, by me doing the same research? Oh, and they ran out of bags??? Why the f...k do you run out of bags??? Fired the management as well... read more

Frickin slow checkout, store deserted on a Friday early afternoon. Cashier had 15 minute conversation with customer. So much for my lunch break... other workers just milling around. Going to Amazon, Circuit City here we come. read more

I never have had a bad experience with the Best Buy in my old neighborhood. The staff was always very helpful with an energetic, let me find you what you are looking for and if you aren't sure then I will provide recommendations based on your preferences professional and knowledgeable attitude...oh and did I say friendly? Yes, that too! Well, I was not surprised to find the very same attitude and energy at this location...but wait...I do believe during our wonderful experience of purchasing our new home theater system we found that our customer service representative was one of the very same staff that had been providing our wonderful customer service experience in our old neighborhood. So awesome! Jose! Best Buy staff like him is why we keep putting our money and trust in Best Buy. read more

Man I have a tough time with Best Buy. I short their stock in hopes for their demise but at the same time they are the only game in town if you want any type of electronics for your household. The one here in Salas is a bit small compared to others I have frequented. The staff are about the same. Minimum wages workers only working there for the deep discounts on their cell phones and car stereos. Most employees don't care what you're looking for and don't have much more knowledge than you might after a quick Google search of what your looking for! Enjoy, Kristian... read more

I came in to tread in my laptop and tablet and they only gave me 50 for it I wanted more but they won't give it to me

Just TERRIBLE CUSTOMER SERVICE!! They never answer the phone. I've been trying for 2 weeks. Emailed the manager. Called Gilroy had them email the manager. Call the 800 got transferred 3 times spent hours waiting just to be disconnected. I don't know how they stay in business. I just want what I paid for nothing special just some common curtesy. Seriously disappointed!! Employee I.D. #1421071 should be fired! If you do happen to briefly get ahold of someone with the 888 number beware they barely speak English and get upset when you can't understand their broken English. I'm now on Hold again been 20mins!! Thanks Best Buy. Should change the name to "worst buy"... read more

Went record hunting at this BB. I came across a copy of the Trainspotting soundtrack on vinyl however the shrink wrap was completely open across the top and one of the corners had several creases. The manager didn't give me a discount as he thought that the record is still worth the "brand new" retail price. This wasn't the only record that had the shrink wrap open. I'm thinking the record won't sell at all, labeled a loss by the manager and then ends up being taken home by one of the employees for free. read more