Well, stopped the shelves and employees that know what they're talking about. My local go to place for Home repairs parts and tools. Great, sometimes over the top customer service. Highly recommended. read more

This Ace is very clean.The customer service is excellent.They have a wide selection of tools and household items and had a great price.

This was always my go to place for any tools i needed. That plus numerous otjer things like paint, mops, garden tools, bug repellant and more Staff are always friendly and i never have to hunt down someone to help me find something. They hsve great bbq"s here also, with all the necessary bbq tools. I love shopping here read more

Excellent service product variety and very well organized store is always clean and neat

Excellent personnel very helpful and helping you decide on the materials you might need for home project really an excellent store clean and highly accountable read more

This is the best store! The young people who work there have always gone out of their way to help an elderly woman such as myself! They really know their stuff and how to genuinely treat people! read more

The South Salinas Ace is a pleasant surprise from all the other hardware stores in town. It's a pleasure to walk down a aisle with out tripping, it's nice to be acknowledged by at least a smile and most of the time "can we help you." This Ace is neat and well stocked. Picked up some paint this afternoon and Drew helped us in answering all our questions and ultimately helped us make a better choice. Thanks. Yeah, they don't have all the big box stuff and that's refreshing in itself. Last words...service, yes. read more

Yvonne is amazing. She's helped me multiple times, and she always figures out a solution. If you're looking for help for a specific problem, she'll really give it her best effort. read more

I needed a new Weber gas grill. I found on line, that Ace was having a sale on it, plus they would assemble it and deliver it for free!! I went down, was helped by a personable young man. He assured me yes, they would assemble it and deliver it for free. A week later, I had my Weber delivered by the manager, Roger Deese, and the young man who put it together. I was totally blown away when I handed the young man a tip and he said, "Oh no mam we don't accept tips." Roger Deese backed him up-no tips! What a bargain!! Five star service both in and out of the store and a terrific value! "Ace is the place of the helpful hardware man", just like their commercial says! Thank you Salinas Ace Hardware! Grateful Customer, Peggy H. read more

Always great & friendly staff. Warning: The Benjamin Moore paint I recently purchased has a heavy smell. It's been so long that I have experienced this, majority of brands you don't have this anymore. read more

Had to buy an electric weed trimmer for the yard. Borrowed a gas trimmer but it wouldn't start after 15 minutes of trying.

Went in to piece together a part for a BBQ. Was greeted at the door and led to what I needed. The employee stayed with me and helped me until it was completed. This store is great and is bigger than you think. read more

Give Yvonne a bonus!!! I had car trouble and stopped to get some supplies at the Salinas Ace. Yvonne came up to me and asked if she could help me find anything, and after I explained my situation, she asked to come take a look at the car, having worked as a mechanic for years. She immediately recognized the missing part I needed (sold at Ace) and helped me install it, fixing my issue! I was so stressed when I came into the store because I had such a long drive ahead of me, but Yvonne saved the day and truly went above and beyond to help me out. I can't thank you enough, Yvonne! read more

This afternoon I brought an old, 70's guitar effects pedal into the Salinas Ace; it was missing the four small screws that hold the thing together. First one, then TWO employees searched until a good fit could be found. I must say, this beats the heck out of going to a ...larger home improvement store, where being largely ignored or treated with indifference is the norm. I spent a paltry .32 cents, but received million-dollar service. Shout-out to the two young chaps who took the time to help. read more

The lady that works here claiming to be an electrician is from another world. Worst attitude I've ever experienced from a Ace hardware employee. read more

ACE is just up the street from me.. Easy to get there, but i will change that now. I went in today to get a couple of things. I was wearing my mask. Apparently it wasn't good enough for this snot nosed, jerk-like kid who told me I needed to pull it up to the top of my nose. (My nose was covered). I just shook my head. His attitude was just awful. He stood there refusing to help me till Ipulled it up to my eyes. (Eye roll inserted here) I left his area and went to another. As I was walking half way across the store, I hear him yell, "Mam, I am serious, you have to pull your mask up to the TOP of your nose". I asked him if he was part of the gestapo. Another employee approached and asked if I needed help. I said,"Yes, but i really just want to get away from that jerk". She asked which jerk and I pointed him out. My boyfriend was in there yesterday, he was treated the same by the same kid. OUr mouths and noses WERE covered. Ace just lost a customer in me. I won't go back. read more

I needed a tool to fix a latch. When the other stores could not help me, the nice folks at Salinas Ace Hardware showed me several options, and then made the perfect recommendation. They were friendly and the price was right! read more

This store went downhill fast after recent remodeling. The new layout and rules are ridiculous. They have a huge clothing section where the tools used to be and the tools are all locked up in glass cases. Good luck trying to find someone to open them. I've struck out four of my last five visits there and not going back. It's heartbreaking as I used to love this store. read more

Their Customer Service has been hit and miss . Went in a couple of times to pick up some supplies, no one offered to help me find what I needed. When they first opened on South side their Customer Service was excellent, someone was always reaching out to help you find what you need. Must be under new management. Ace was known for there outstanding service but lately employees just does not want to be bothered. Walmart, and Home Depot was known for that, sad to see Ace Hardware suffer same service. read more

Just as difficult to get someone to help you as it is in the big stores. Literally walk pass and avoid eye contact. Happens EVERY time I go in. read more

Always amazing to see good reviews posted of places like this. Who writes them, the friends and relatives of the owner? I have been to this Ace location a few times and every time the customer service is poor. They seem to think you have to shop there and have no options. I received a $ 5 coupon in the mail from Ace Rewards and decided to use it. Selected a $ 50 item and when I presented the coupon was told by the clerk (probably the same kid others are complaining about) that their system "was down" and I would have to pay full price. Really? Why not give me the discount and enter the coupon later when the system is up? Gasoline is $ 4.79 a gallon as I write this. Why should I drive to South Main to Ace Hardware when I get to put up with games like this? I won't be back, Lowes and Home Depot have the same stuff for less and you don't have to screw around with coupons and annoying clerks. Shame on you Ace Hardware! read more

Excellent customer service! Vincent provided me with fantastic customer service! I made an online purchase that did not workout for me and he returned the item hassle free! Highly recommend this location on South Main! read more

Mastery! They had an assembled Miller brand HD6 wheel barrow, needed it right now. The best I've ever used. read more

Salinas Ace Hardware - Well made products Miller Brand HD6 wheel barrow. - Hardware Stores Near Me - Salinas, California

I should have reviewed these guys a long time ago. They deserve 6 stars if they were offered. They are so helpful! It's like having a personal shopper every time you go. Experts in paint matching. Experts in plumbing. And they have all of the little nuts, bolts, washers that you can't find anywhere else. Why do the box stores have to be so big? These guys have everything you need in a little neighborhood hardware store...and they always remember your name and love when I bring my little dogs in. read more

I have been to this store 3 times now in less than 2 weeks. They have had everything I needed so that is excellent but finding help sometimes can be difficult and it's hit and miss with the cashiers personality depends on who you get at the time. I'm sure i will be back... read more

I had a window broken out of my auto. With the rain approaching I needed a plastic tarp to protect my car. These guys not only walked to the Gorilla Tape (great stuff) and the visqueen, they were empethetic. One guy took the time to come outside and help. Thanks read more

I shop there all the time and really appreciate the convenience and knowledgeable staff. They recently expanded the store and their offerings. 5 stars! read more

Probably the least trained salespeople I have ever experienced. The location is great and inventory is well stocked, but the personnel leave MUCH to be desired. You can spend a long time in there without anyone asking if you need help. Often when I have asked for help, it gets passed off to another employee who never shows up. Employees don't know their products very well and I have had several experiences where they seem to just make stuff up to try and sell something. One guy told me totally false information which came close to causing a fire at my home if I hadn't paused and in my mind, questioned what he told me to do. read more

I use this store a lot and I have always been happy with the service. The prices are higher because they have more employees to pay in relation to store size. Now they have started locking down tools because of theft. I hope this store does not turn into our local Walmart where everything is locked down. Thieves ruin everything and make everyone's life harder. read more

Very disappointed that the store manager never called me when I passed my phone number along to an employee and asked that the store manager call me... I have since called headquarters regarding what I needed. read more

Love coming here when I need to grab stuff for last minute projects. The selection is decent. There has only been one occasion where they didn't have what I needed in stock. The reason i give this store five stars is because the staff are all SUPER friendly! I came in the other week to get a specific oil to lube my typewriter and the guy working was not only helpful in finding me what I needed, he actually looked up a youtube instructional video on which oil to use so that it wouldn't gunk up in the machine. He spent a good 30 minutes helping me pick out everything I needed. Another time I came in and the two things I needed seemed a little overpriced. I checked online for prices at other stores. The guy working price matched all the items for me so I didn't have to drive to Home Depot. These are just a couple examples of the great customer service. I love coming here and can't speak highly enough of the friendly service! More businesses should take note. read more

We live in a neighborhood near this Ace, and go in often for help on house projects. The employees at Ace are some of the most helpful people I have ever met. I have never had a bad experience, they are always friendly, helpful and readily available. It has helped for so many of our DIY projects! read more

Definetly the place to go for all your hardware needs! I needed a new battery for my car key as it was only working about 35% of the time. So I called ahead to see about how much it would cost me. The phone was answered immediately with a very helpful and cheerful woman. She informed me that it would only be about five to six dollars. I drove over since I was only down the street. As I walk in I am greeted and welcomed by who I assume is the manager. I believe his name is Johnny, not 100% sure though. I then tell him that I need a new battery for my car key. He calls over a supervisor by the name of David. Johnny informs me that it would be better for David to help me. David finds the battery size that I need and even replaces it for me! If that's not great customer service than I honestly don't know what is. My total was five something and I was only in there for like ten minutes at most. Over all it was a great experience. I felt welcomed, got the help I needed, the employees went the extra mile to make sure I was a happy customer, prices are reasonable and, I was in and out in a timely manner. read more

I had been a regular customer of this store for as long as it's been open. John, Emily, Gus, Ryan and lets not forget Lauren who sadly, works elsewhere now and the other employees are as helpful as they can be, save one! I gave only three stars because of an employee named David. Over many months and many visits I finally figured out David flat didn't like me. Unlike my experience with all of the other employees David was expertly passive aggressive towards me...it took awhile for things to get through my thick skull. At first I thought he was just not talented as a sales person. Over time (many visits over many months) I realized that talent or no talent his negative demeanor was very much directed at me. I avoided him when I could however in the end I stopped patronizing this store entirely............David issues. I mentioned this to my wife who noticed I was not frequenting the South Main Ace anymore. She said I was silly and David got what he wanted. So there it is! read more

Every time I go to this store, the employees go out of their way to help me. Their customer service is excellent!

Great service, great location, all the workers are very helpful and friendly. I always go there for all my household repair purchases.

This place is great. They have everything and its convenient for South Salinas so we dont have to drive all the way to the other end of town just to get something. Employees are always helpful. read more

The Ace Hardware on Main South really rocks! The employees are helpful (and more importantly, they know what they're talking about). They work as a team, and they help you get exactly what you need to do the job. They have great sale items, too. On Saturdays I send my family to McDonalds (next door) for a snack, so I can get my shopping done at Ace. read more

Best hardware store ever. I went here last week to find some stuff to fix my lighting and the employees were great and showed me what parts I needed and made sure I knew how to install it all. Great local hardware store!!! read more