Unaffiliated with Best Buy. A BETTER alternative for service. Accurate Appliance & Electronic Services (414) 777-0072 Milwaukee, Wis. 53219 Since 1991 Https://AAESinc.com AAESincSC@Gmail.com FREE Repair Estimates with completed Repairs. Guesswork is expensive. Save Time and money by Texting us at least five photos of your appliance and problem area. Text them pictures of your appliance and your model number tag to save money. Also include two clear pics of your model number tag. For Fastest service, Text us Pictures of your model number to (414) 777-0072 Our job is to make your life easier. We Love solving problems No job too big or too small. Factory trained Technicians with over 50 years combined experience. read more

I purchased a 4 drawer LG Instaview in April 2018. No problems until today. I have a thermostat in the freezer and refrigerator section. The fridge is running at 50 degrees and the freezer is 20. There's a weird chemical smell. I luckily purchased the 3 year protection plan. I have been on hold for a total of 40 minutes. finally got connected to the geek squad. Earliest repair appt is Friday. Today is Tuesday. Like I have a choice. read more

They should call it WORST BUY! Absolute worst business in Wauwatosa, let alone to buy or repair electronics! I bought not one but THREE laptops here. The first was a chrome book and god knows you can't break those things without exerting effort. The second laptop stopped working after a few months and was of course out of warranty. Geek Squad basically said it was my fault it stopped working because I "had not been installing the updates quickly enough." For one, yes, I was. And two, missing an update should not cause my screen to stop working entirely. Had to battle with them for a replacement. Next laptop. Four months into owning it and taking good care of it, the touchpad just stops working. Take it in and it's under warranty. But that's just where my problems began. A few days later I call Best Buy and I'm told it's ready for pick up! Yay! I take an hour off of work to drive twenty miles round trip and... geek squad can't find my laptop. Then im told its being REPAIRED IN KENTUCKY (???) and they don't know when it'll be back. Apparently I spoke to their National service center, and it's literally not possibly to speak with an associate at a brick and mortar location. Had to call more than 5 times to figure out where my laptop was. Then, they couldn't find my order using my name, my number, OR MY EMAIL. Extremely rude man at the pick up desk basically told me to go kick rocks. NEVER BUY FROM "BEST" BUY- they should just rename it WORST BUY! Because nothing is quality and their service SUCKS!!! Once this repair is done you will NEVER see me again, "BEST" Buy. What a scam. read more

Went to Best Buy yesterday because we needed a small refrigerator to hold us over until our new refrigerator could be delivered. Our new refrigerator won't be delivered to us until next Friday. By the way, we purchased our large refrigerator somewhere else, at this time I can't remember the store, but as soon as my wife tells me again, I'll write a review for them too. Anyway, this Best Buy didn't have the small refrigerator, but the salesman quickly discovered that the Best Buy in Greenfield had the refrigerator, he quickly secure the refrigerator for us to pick up and we picked it up. This was outstanding service from both stores, I have never had bad service from the Mayfair Best Buy and I'm honestly surprised they don't rate well, read more

i like how there is such a wide variety of electronics like for household and for gaming

The old Best Buy was horrible. Bad lot, bad building, bad service. The new one... (much) better parking lot, nice looking building, but ... the same old service. Crossing Hwy 100 is a rough challenge at any point, but at least they're now conveniently located at a light with a good sized parking lot. Visited here to find a hard drive one day, showed as available and in stock on the web site at this store. Employees were completely unhelpful. One indicated that it would be out on the shelves. So I spend time looking for it. It wasn't - not even a spot for it. Ask another. He does a stock check, sees it in stock, and .. says to look on the shelves. Apparently too busy doing other stuff. It doesn't help that the shelves are rather disorganized and it isn't easy to determine where they're supposed to be, but again, look through the shelves, not finding a spot for it. Ask again, noting that it's supposedly in stock but that I've looked twice and haven't found it. Get shrugged off, "well, maybe we're out of it." Get ticked off and leave. Later: it's still listed as in-stock by the website. Best Buy can be a good source or it can be very frustrating. I've never really had good luck at this store, whether in its old incarnation or this one, and I think I'll be visiting other stores in the future. read more

Couldn't be more happy. I had a planned project to build my own media room. The salesman in the Magnolia department recommended a in-home consultation. The consultant exceeded every expectation from designing my system within 24 hours, to having my wants and needs well represented. I purchased the next day. When in doubt about a home audio / video situation, get a consultation. read more

Best Buy staff doesn't seem to know anything about the media notices and internet notices they published a short time ago about the "smart home" service they offered being discontinued. The Insignia brand service was part of their "smart home" product line of wireless switches, outlets etc. that could be operated via the internet from anywhere. I filled the required web forms for my refunds in September and was told they would get back to me. I have not heard from them. I tried to get answers and was transferred numerous times to various departments that did not help and did not know about the service or the service being stopped I was given several phone numbers that didn't help, i was referred to a website that did not help. I found a website via search that did not help. I guess I have two "brick" Insignia wall switches that look good in their blue boxes. I suggest that you take all their promises with not just one grain of salt, use a pound. Don't waste your hard earned cash at this company's stores. read more

The customer service at this Best Buy is awful! Waited 30 minutes for an in-store pickup and had many employees walk right past me. Will not be returning as this is the second time this happened. read more

WARNING: Do not purchase a Vivint home security system from this store. Kenneth, our sales rep misrepresented (read-"lied") about too many things to list here. Bottom line: we are out $1,200 & own equipment which is of no practical use. read more

Best Buy is the worst company ever. I have a broken dishwasher that was supposed to be top of the line LG. I only got it 2 months ago. I was told 3 weeks ago they were replacing it. They were coming July 3rd. The tech came and there was no dishwasher. I was told they would come today with new dishwasher now I was told that they rescheduled the appt to the 18th without telling me. I took the day off today and I am losing money for not working. They do not care. They never even asked me if I was avail on the 18th they never even told me that they rescheduled the appt. They are a terrible company. read more

Best Buy Customer Services sucks. I was approved of a Best Buy citi bank credit card. Made a purchase on 11/30/2020. Awaiting delivery. Received several Best Buy emails a couple weeks after purchase stated they are unable to process payments. Called Citi Bank Best Buy credit card and proved this is not true. Best Buy was approved for all payments. Called back Best Buy and spoke with 3 customer service representative and the supervisor no one cared about the 2 hours of my time wasted finally said I should not worry or I could cancel my order. They know I was tired but never validated my frustration with having to go through 4 people on the same day to the point I was thinking about canceling my order. Best Buy refuse to offer to call Citibank l three way conference to resolve this issue. Citi bank said Best Buy could have call them. Best Buy customer service really suck. Never order anything else hope warranty department is not this taxing on the body. Best Buy need to to better training with customer service Nationally. read more

If I could give negative stars - I would. The customer service here is terrible. Too long to write here - but let's just say - I'm so ticked off I'm writing the store general manager (Ryan Sterm) and the presidents of Best Buy and Geek Squad (Hubert Joly and Christopher Askew). FYI - you now need an appointment to get terrible customer service from the Geek Squad. Enough said. read more

Best Buy can be priced pretty competitive but i just found out that they do match other prices. As they did to a recent purchase when I bought my daughters Nintendo DS. Although some of the dvds were misplaced when i was looking through them, I did receive immediate response from a young polite employee, and I think she was a train-e. The new location is a two thumbs up compared to their last location & having it conveniently located across mayfair mall makes shopping for electronics easy and a good choice. read more