Bought a Dell all-in-one from Costco in 2014 and the DVD drive ate a CD and wouldn't eject. PC Clinic was assigned the warranty repair by Costco. Merdad, the owner, called me and scheduled a time for him to personally pick my computer up. He asked if I had any other issues with the PC since the warranty was about to run out and he'd be happy to take care of whatever. He drove away and a couple days later called me indicating that after testing, it was a bad DVD drive and he'd be installing a new one and that the operating system would need to be reinstalled to ensure the new one would work as well. He also said he discovered a few other issues and gave me the option of stopping in to drop off a flash drive to save all my docs/pics prior to wiping and reinstalling the operating system. I showed up with a flash drive that didn't have enough memory, and instead of selling me a new one for $50, Merdad saved my files on his and then dropped them back on my computer after completing the fixes for easy access. Once complete, he called and scheduled a time to drop the computer off at our home and walked my wife through the process of accessing our files and demo's the new DVD player for her.
While in his store, I talked with Merdad for some time about the potential of building a new PC for my kids. Although we are leaning towards a laptop, he told me what to look for and what to consider purchasing at the big box store if that's the route I go. I have a few older PCs that I'll be bring in for him to fix and ensure we can retain our older family pictures. His friendliness and customer service won me over and I'd highly recommend anyone having computer issues give PC clinic a call. read more