While I back up online and offsite due to a complicated failure I was without a complete image of…read morenearly 6TB data back to 1992. Gillware and their team are true professionals. Did an online intake, received a phone call Christmas Eve morning to confirm everything. Great updates and proposal before providing a method of payment. By 30 Dec my replacement drive with 99.999% of the recovered data was in the way back to me. Do know if they needed clean rooms or the level of effort needed or the time required. Just know they took a inop drive and got the data off. Just like an lawyer, dentist, pilot or doctor sometimes you pay for experience and in my opinion it was worth for 30 years worth of files. While I hope to never need their services again, they are the only ones I would trust my digital footprint too. While not inexpensive you are paying for their knowledge and experience. If is was so simple and fast then you could do it yourself or maybe hire the "neighborhood geek" or you could pay the experts to professionally recover your important data. While my choice may not be the best for everyone glad I paid Gillware to do it. However, we will be installing a RAID 5 NAS as part of our new 3-2-1 back up plan.

Take it from a software engineer, you'll wanna read this review before you go with this company…read more You are about to invest hundreds or thousands of dollars in your repair, its worth your time to spend a few minutes reading this review. I have included email quotes from the company in my review too Summary: Gillware is very good at what they do, but they will take as much of your money as possible even if its an easy fix. I ended up paying them over $550 plus $28 shipping for a 20 minute fix, and I didn't get all the files I expected. The good: -They uploaded the recovered files to their website so I could preview the file NAMES (this does not mean you can open / download the files) before purchase, which was very valuable to me. It was nice seeing exactly what files were recovered before I put my money down -They are protective of your data once they recover it: once they ship your recovered data back to you on an external hard drive, they keep a backup on site in case it gets lost in the mail or if you need to access their backup -They are responsive and reasonable to deal with. The website is fast and easy to use The bad: The file previewer is misleading, to say the least: For me, it showed that there were 5155 photos recovered (.jpg, .png, etc.). I was very excited to hear that they recovered that many of my personal photos, but when I got the drive back, there were really only 900 personal photos that I took with my camera which were recovered. The rest of the 5155 quoted photos were SYSTEM RELATED PHOTOS. What this means is they are images that you don't care about, images that came with your software, operating system, or applications, icons, etc. I recommend you don't let the file previewer fool you, and realize that there are a TON of system generated files (which show up as images: .jpg, .png formats) which will be recovered. When I spent my money, I thought I was getting 5155 photos, or about $0.10 per photo which was worth it to me. When I found out that 4000+ of those photos were system generated, this was slightly annoying. The worst part of this is that Gillware did not warn me about this at all before taking my money. They should have cautioned me saying: "hey, even though it says 5155 photos were recovered, most of those are system generated photos / items that you probably don't care about". But they didn't and the website doesn't warn me of this trap either Once Gillware finished recovering my data, I asked them what was wrong with the drive. I was surprised to find out what a simple fix this was for them. All they had to do was move some of the harddrive heads and reinstall the firmware on the harddrive. Here is what they said: "During the evaluation the engineers have determined that the firmware on the drive (the brain on how the drive works) had died and we had essentially replaced/repaired the firmware to ensure that the drive knew was it was doing. From there we had also released the read/write heads that were stuck to ensure that we can read the data off of your drive successfully." "Some cases are easier for our engineers to complete the recovery during the evaluation process rather than sending it back into the lab for further work if the customer decides to proceed. Essentially we are taking a gamble that you will agree to move forward with purchasing your data by working on it ahead of time. This route saves us and customers on wait time." In english, this means that it took them less than 1 hour to recover my data, and the drive didn't even need professional LAB work to be repaired. They charged me $550 plus $28 shipping for the recovery operation. Meaning, I paid them $550 per hour, and they didn't even need to send the drive to the lab. That is RIDICULOUS! They don't need $550 / hour for non-lab work. And I honestly don't even think it took them 1 hour to fix my drive. Most likely 20 minutes, if that I know that $550 is cheap for data recovery, but if its only a 20 minute repair, you would think that they would provide a discount.

David from iSupportYou is nothing less than a computer magician. My Mac computer was 11 years old…read moreand not updating, and my external hard drive died. David arrived at my house and assessed my situation. We agreed I needed a new computer and he went online to the Apple Store and showed me my options, and I bought the one he recommended. My hard drive was dead, so he got a new one for me. When everything was here he set up my whole system, explained everything in great detail, answered all my questions, and helped me feel comfortable with it all. David is a genius with computers, that goes without saying. He is also friendly, professional, calm, endlessly patient, and a genuinely nice guy. Also, his rates are reasonable and his schedule is flexible to your needs. When I had a glitch--nothing to do with David's work--he drove over and fixed the problem in no time. If you own a computer, you need iSupportYou's contact information at the ready.

David Gaines of IsupportYou is a very knowledgeable and extremely competent professional. He has…read moretwice come to my home, on both occasions solving computer problems effectively and thoroughly. His rates are fair, and he is patient and courteous, giving clear explanations and advice. I have no reservations about recommending this personable young man to anyone needing help with any computer-related problems.

Lost my daughter's recital video when the edrive went bad. Salvage Data brought it back in full HD!read more

Jason & the staff at IT Connect were incredibly helpful and positive. Even though I made a dumb…read moreerror by not properly backing up a hard drive, they were not the least bit judgmental, as some of their competitors have been. Jason walked me through the process and though it was a bit costly, IT Connect was able to retrieve 99% of the files on my hard drive when others told me it was impossible. I would refer any and everyone to IT Connect. They are honest, helpful, reliable and I think, the only place to go when you need data recovery. Thanks IT Connect!

For anyone looking to recover their photos from a cellphone then I highly suggest to look…read moreelsewhere! The quote is only a tactic to get the device and not only not recover the photos but keep it for a week! I had to go and purchase a new phone in the meantime. If you call to question the time frame you are put on hold only to be informed by a technician that the person doing the work is out of the office.....again! Only past 1 pm will you get to talk to person that may answer questions but rudely , like Im wasting his time. If you want results pay the higherprice and go elsewhere.

We were panicked when we learned that our Mac hard drive was broken and beyond all normal repair…read moreefforts. The computer contained family photos, kids videos, and a ton of music -- all of which was going to be lost on account of our faulty hard drive and malfunctioning back-up system. Data Rescue MDs, however, efficiently analyzed and diagnosed our problem. They were able to rescue over 90% of the information from our physically damaged hard drive. We were thrilled, and their service was top-notch. I would heartily recommend Data Rescue MDs.

Completely uncommunicative. Kept my hard drive for two weeks (he had said two days) and didn't…read morerespond to any phone calls or messages. Finally I just went to get it back because I was just not getting any updates. Had to go back twice to get it because business hours are inaccurate. I'll take my chances elsewhere.

I truly appreciate the entire team here always taking care of my partner and I when we have had…read morecomputer troubles. Truly one of the most genuine local businesses we have around.

I purchased one of Eddie's custom made high-end gaming computers. This is the best computer I've…read morehad in my life!! Its performance smooth and buttery, and the computer's physical setup is intuitive - not to mention a literal work of art. Sometimes I'll just stare at it and go, "ahhhh....I got so lucky to wander into Eddie's store." I came to Eddie and his wife due to issues with a gaming computer I bought on NewEgg. They quickly informed me that the computer had been assembled with cheap parts from Wish.com and Alibaba, an apparently common practice at NewEgg nowadays. Eddie offered two options: repairing my computer at a great price, or using it as a trade-in towards one of his masterpieces. I chose the latter option, and was pleasantly surprised by how much he offered for my trade-in. Eddie and his wife Sarah are wonderful people: patient, kind, informative, and supportive. They're also fast and efficient workers with a deep understanding of the computer world. I had a blast nerding out on gaming computer components with them before walking out with my prize. I'm looking forward to returning every eight or so months for checkups, at no cost to me. You won't regret coming to Eddie's Gaming Computers and Repair for all your computer needs! Edit: I was unhappy with the level of fan noise and had a few WoW-specific issues with tabbing in and out. Eddie did two full remote sessions with me to fix these issues, and they even fixed a few things for free when I brought the computer into the store. You cannot go wrong with service from Eddie and his family!