Always a family-run business, the owners have decided to run the company out of their home in nearby Whitefish Bay. I cannot recommend them enough. The prices are extremely reasonable and work is done very efficiently. Computer Gallery is the first and only business I call when I need help with my desktop or laptop. read more

I found myself in need of a hard drive for an older computer and thought I'd give Computer Gallery a try out. I called ahead to see if they had the part I needed and was told they did at the price of approximately $65 for a Western Digital 160 GB Ultra ATA IDE drive. The price sounded high, but I generally like to support local business over the big boxes. I arrived at Computer Gallery around 5:50 and was greeted at the door by an unleashed, large dog who lurched in my direction. The owner made no attempt to restrain the animal, nor did he assure me that the dog would not attack. I left Computer Gallery and went home to find that www.Newegg.com has the same drive for $44.99. Even with UPS Next Day shipping, it costs less than Computer Gallery - and no dog bites! read more

I have had years of experience with Computer Gallery. I e-mailed C Gallery and wanted to know if they could reinstall the Windows 7 operating system in my Lenovo ThinkPad...my computer was corrupt and needed some attention. Since I did not get a Restore Disc with my computer when I purchased it new, I contacted Lenovo and they wanted $60.00 for there operating system which would have included a bunch of unwanted "stuff".... I asked if C-G would use their operating software because it was not loaded with the manufacturers "bloat-ware". They agreed.... Furthermore, Phil, commented that since my computer was over three years old, that by adding a Solid State Hard Drive would make the old computer operate much smoother and that as conventional hard drives ofter fail after three years, it made senses to do this....So I spent $130.00 for the new SSD and $99.00 to install it and also set up the computer and reinstall the operating system free of all Bloat-ware. It was the right call and Phil likely provided me another three years of computer use for a small cost. Make the call or send a note to Phil....he is as good of a technician as they come. read more

I have an old laptop (Dell studio 1555) and the power switch finally gave out after months of being fussy. Pulling open the plastic cover around the switch immediately revealed the problem - the wires to the switch were totally worn off and separated from the switch. I thought I'd support a local business to get the repair done, and I found Computer Gallery here on Yelp. I was happy with their positive reviews and their location close to my home, so I headed over. To put it bluntly, I wasn't given the time of day. The woman at the desk was on the phone during the entirety of our conversation, and she wouldn't listen to me try and explain the problem - she just asked if it turned on using just AC power (which obviously it didn't) and said that the DC power converter on the motherboard was broken and that I needed to buy a new laptop. I tried to show her the broken part and tell her that there was nothing at all wrong with the DC converter, but she went back to her phone conversation and totally ignored me. I left and went to Milwaukee PC. The tech there immediately saw the problem and gave me an estimate to replace the broken part. He said it'd be 4-5 days and cost $130 - it only took 3 and cost me $90. THAT is good customer service. I'm extremely disappointed with the quality of service (or, rather, lack thereof) I received at Computer Gallery. It was surprising and shocking how I was totally written off. It was a simple problem with a simple solution, and if she'd just taken the time to listen to me - I would have been totally fine waiting until she was done on the phone if that was the problem - she would have been able to see the problem as well. Maybe I just caught them on a bad day, but I will not be returning in the future. UPDATE: Thank you to the reply to my review. I could have been more understanding about the phone - I understand it's a small business and it's hard to juggle multiple people! I just would have rather waited until you were done before getting into my computer, so that your attention was on my machine and my issue. However, I'm quite sure you're thinking of a different customer. First of all I was seen in the store by a woman, though I'm sure that your Yelp account may be used for other employees as well. Regardless, there's no way you could tell if the hinge was loose or floppy (it wasn't) because I was the only one to touch (or even look at, really) my computer in store. The switch was also not "popped off" - it was broken, definitely, but all of the parts were still very much in place and you could not see that it was broken externally. No one even pulled back the plastic to look at the switch itself to confirm that it was broken. I'm sure you've seen many Studios with "floppy" screens, because I agree it is a terrible design and I'm sure it causes lots of problems, but to be honest I'm a little annoyed you're saying this about my machine after not even touching it yourself. Even if this was the case, it should have been communicated to me up front. I would have had no problem at all if I'd just been told "I understand your problem, but that's not a repair we're comfortable doing, and here is why." I would have been disappointed, sure, but I would have left a four-star review because though I would not have received the repair I wanted, I would have at least gotten good service. I was told that it was completely unfixable as the problem was with my motherboard, both of which were blatantly false. read more

Computer Gallery is a great, local computer store. Think of them as the Allen Edmonds of computers. They stick with high-quality, reliable components. Good, reliable components make great computers. They don't switch around brands looking for the cheapest components to make an extra $10 on a machine. Instead, they stick with components that work and perform. When you have a problem with a machine, they fully support the machines they build. Instead of waiting on the phone with a Dell or Gateway, you are one quick email or phone call away from great service. They build great computers and I am proud to say that I have three of their machines in my home today. They do often have their old, peaceful dog in the store. For customers afraid of dogs, you can simply ask that the dog be placed in the back or call ahead. The dog, however, is peaceful and fun loving and likely to rollover and want you to scratch its belly. read more

Over the years, I have purchased at least five desk top computers at CG. To be sure you can buy a machine for a bit less elsewhere but you're not likely to obtain as rapid and as high quality service. Last semester, one of my students complained that her hard drive had died. I guess she had bought the computer at Best Buy because she had reported that the Geek Squad had declared the drive dead. Well, CG quickly resurrected the drive at a reasonable cost. Another time, one of my colleagues, a professor, inadvertently had erased all the files on his hard drive. He appeared numb and depressed as he told me how he had done this. CG resurrected my friend's files and configured his computer so this would not happen again. (Ironically, the fellow had erased his hard drive as he was backing it up! He just did not understand how robocopy.exe worked.) Once, I had trouble with a machine I had bought from CG some four years earlier. CG advised me on troubleshooting the problem and, of course, offered to G fix the problem. With advice from CG, I solved the problem. A neat feature of CG is that one can report problems when the store is closed by logging problems on the CG web page. CG has quickly responded. I give CG the highest marks. --Marshall D. read more

Been going here for years. Fixed my computers, and still using one they built for me years ago. Recommended.

I've been going to Computer Gallery for almost all my desktop computers and related repairs since the late 1980s. Excellent service, imminently trustworthy, reliable - they ALWAYS stand by their work. I wouldn't consider going anywhere else. read more

Always pleasant and competent. Price is very reasonable. Bare bone store front, but you don't need to pay for glitz!

I had a booting issue with my laptop that left me completely stumped as to what was going on so I brought it in. They kept it for two days and then I got it back good as new after they had figured out there was a rather odd issue going on with it. The service was fast and friendly, the price was reasonable, and the dog was an absolute sweetheart. I most certainly would bring my computer back here in the future. read more