I wanted a tri-bike and they talked me out of it. They are the experts and based on my needs they were right. I did not need a racing bike to ride from OC to downtown and then use it for mini-triathlons too. It was too much racing bike for a comfortable ride to work. and another option would be better to meet both needs. Buying a bike in fall is a great thing, you get the best bike for the best deal since winter's coming, the prices fall. I even got the really awesome clip-in pedals thrown in for cheap! The place is old and worn and friendly. You can tell these are people who love everything about bikes and they have the most knowledge about them. It sure beats those trendy, shiny places with the apathetic clerks! Get your bike, accessories, tune-ups here, you won't regret it. read more

I'm not a bicylist. I'm a guy who happens to ride a bike every day to get around town. Ben's is the store for the bicyclist crowd. If you're a serious racing enthusiast, then Ben's is one of the better shops in terms of knowledge, selection of built bikes and sheer variety of parts and accessories, many of them hard to find. Ben's custom makes bikes under the moniker Milwaukee Bicycle Company, and, by all accounts, they're great bikes, but expensive. For someone like me, who cruises around town on a less-than-glamorous hybrid that gets the job done, and is probably not going to compete in a road race anytime soon, there are other shops in the area that are more accomodating to my particular needs. But Ben's holds an important place in Milwaukee's bicycling scene. read more

Customer service is what they're all about here I bought two bikes one for myself and one for my wife they made sure it was the Correct bike for us even fit it to us to make sure I was comfortable would definitely recommend anyone looking for a new bicycle to stop by here they really do want to take care are you read more

Poor communicators, rude, abrupt, insensitive, unfriendly. Heard they specialized in Nexus gear hubs, so I brought them a bike to convert. The initial conversion work was good, can't fault the mechanic. However, the sprocket wheel was too large, resulting in low torque, and needed changing after the first ride. They took the bike back into the shop and a sales guy hastily installed a smaller sprocket while I waited. Worse, he practically ripped out my seat post. When I complained, he ignored me. His brake adjustment was poor and the wheels wouldn't turn freely when I got home. Centered and adjusted the brakes myself. When I complained to Vince, the owner, he erupted with his "I'm 92 years in business!" nonsense. If they work on your bike, BE SURE TO REVIEW YOUR BILL WITH THEM. They get things wrong. I will not go there again. read more

I dropped my bike off here on Saturday afternoon with the intent of getting a tune-up and some pedals. It was a smidge confusing because there are two locations directly across from each other on Lincoln, but one is a "pro shop" that seems to have more more professional level cycling gear and a service area and the other shop has more recreational - mid level cycling equipment/gear as well as children/youth equipment/gear. When I walked in, I asked if I could have a tune-up and how long it would take. I thought three days was really reasonable. The mechanic put my bike in one of the mounts and explained some 'first glance' repairs he could make. I liked that because I felt like I knew what would be touched and looked at, and why. After I dropped my bike off, my friend and I poked around for some accessories and then wandered across the street where he purchased a helmet. In the non-pro shop store there was big room you could go into and look at overstock and sale items. I picked my bike up a few days later and the people were just as nice as when I dropped it off. I highly recommend taking your bike here because there isn't an elitist attitude like I have experienced at some cycling shops in the area. While Ben has bike experts, they also have bike enthusiasts - people who just love bikes and want other people to love them as well. The tune-up cost around $52 and even though I needed nothing major, I had no problem paying $52 to really nice people to fix my bike. read more

Many people only think that Ben's only does bikes. But Ben's employee, Brett Meinke, is a trained human movement specialist (kinesiologist) with a degree in it and Brett fits orthotics for bike shoes and running shoes. I picked up my running orthotics yesterday and unlike previous orthotics which were uncomfortable, the ones that Brett fit me to were comfortable and I actually wore them most of the day. My next 5k is the Run in the New Year 12/31/15 and I'm sure that these orthodics will help. I'm getting my custom bike orthotics and bike shoes from him soon as well. read more

I travel to Milwaukee for work on weekly basis and plan 20-30 mile rides nightly, but on this occasion I forgot my pedals! When I called Ben's to inquire about purchasing a cheap set of flat pedals, they said NO. They wouldn't sell me a pair, but they would borrow me a pair at no charge! They even installed them on my bike. I was happy to leave a tip for the mechanic and even happier that they saved my ride! I've bought online from them in the past, but will certainly head to the store more often to support them as they supported me. This will be my go to LBS when in MKE from now on. BTW, Erik's wanted to sell me a $20 pair and charge me $10 to install them (No chance they'd let me use their pedal wrench either), really appreciate Ben's community over Corporate approach. read more

That I called about a bike parts they had it I come in for needed to replace in and out really fast awesome tech answered my question highly recommend this place read more

This is for their webstore, not the physical location. I place orders every few months or so. They have periodic 15% off coupons, and a pretty good selection of stuff. Prices aren't always the cheapest, but with their coupon and free shipping over $75, you can find pretty good deals. What really sets a company apart is what happens when things go wrong, not when everything goes right. I recently placed an order with their coupon, and everything was good as usual except for one item, which was different from what I ordered (love to have these types of First World problems). I emailed them, got a response and tracking number for the right item (which was sold out on their webstore) the next day, and received the correct item promptly. And they also told me to keep the item they mistakenly sent (my wife could use fortunately). I was kind of hoping that was what would happen based on my experiences with other great webstores, and it's exactly what did happen. What more could you want? read more

Went in on Monday hoping to get a bike!! Boy did I! Spectacular service, understanding, professional, and perfect price! Got fitted; and out the door I went.....Haven't stopped riding,"well, with the exception of this note" My advise to anyone who is looking to just ride, upgrade, or get accessories, go to Ben's....He will not dissapoint!! read more

I ordered a part and they charged me. They never called to tell me it was in. I called them 7 days after I ordered it and they had no record of me or my order. They asked me to come into the store to sort it out, but I told the guy I wasn't going to travel down there to fix their mistake. Luckily, the manager got on the phone and was able to reverse the charge. That was the first and only time I went there. I heard so many good things, so I was very disappointed. I'm giving 2 stars since they did fix their mistake without much trouble. read more

What a great experience purchasing bikes from here! My partner and I were first-time bike buyers, and the friendly, helpful people at Ben's Cycle made the process seamless. We got terrific recommendations, tested out the bikes, got a great deal on them, and even got some equipment installed at no extra cost. If I'm looking for my next bike, I'd definitely go back. read more

4 stars - good selection, reasonable prices, good shipping Though I've never visited I've purchased plenty of parts here and am very satisfied with the quality and service. They seem to have a great local and fixed gear specific reputation for their locally sourced design and production. A good place for hard to find stuff. read more

A great LBS! Had such a great experience with a repair - I bought a new bike! I always include a pass-by of a bike shop en route of my morning ride and now it is Ben's. Fortunately it is easy to hop on the Hank Aaron Trail from there. Worth the trip!! read more

So, I don't know much about this shop, but I am highly disappointed in these guys. I ordered some rims from them only to find that they sent me the wrong ones. Then they resent them to me and one of them was correct, meaning the other one was wrong. So I drove through there and picked up the right one, and it is scratched all around the spoke holes and along the side. If this reflects the way they do business in person.. I say go somewhere else. read more

Excellent price on a good bike, and great customer service over the phone. For someone living in Boston, and having a bike shipped to Houston--I could not have asked for anything better! read more

Just bought my first road bike here! Brett was great! Strongly recommend that if you get a bike you do the extended fitting! I was very impressed! He really took the time to explain the importance of everything, which was very helpful! Great place! read more

My husband and I went to the store, and placed an order for a push bike for our 2.5 year old son. We were told that they would have to order it which we were fine with. We paid for it that day. Two weeks went by and we still didn't have the bike. I called them and asked what the status was on it. I was transferred to about 5 people. I am not kidding here either, and I was even disconnected and had to start over. I finally talked to someone who said the bike was out of stock, and may not be in for 4 to 6 weeks. He said he would look to see if he could find a similar one and call me back in 15 mins. I asked why no one called us and informed us of this. He said he didn't know. About a half hour later I called him back. Except, I didn't get him. I was passed around again until a Steve answered the phone. Steve was very short with me and informed me to call UPS bc they lost my kids bike!! I told him he had the wrong person, but he just kept talking. I finally said my kid is 2 years old! You have the wrong order! He then put me on hold. He came back and said my money would be refunded the next day. I said don't you need my name or credit card info? He said we have it. Well, needless to say, I have no bike, and I don't have my money back either. I am so frustrated with this entire thing. Oh yes, Steve , didn't even say bye. He just hung up. What the heck? How can they still have a business with this kind of service? We will NEVER go back there. read more

My father donated his nice but well-used Trek to my husband a few years ago. I took it to Ben's for some TLC and they worked on the brakes and gears and cleaned up the chain. Overall, we were very happy with the work, the service and the price. They have a nice store on Lincoln with a nice bike selection and very knowledgeable staff. read more

Awesome. Bought a bike I've had my eye on forever and the guy (owner?) eventually gave me a price break and a super agreeable trade-in price for my old bike. Staff is patient, knowledgeable, and friendly. Would recommend this place to anyone. read more

Recently purchased 2 "2017 Specialized Sirrus Sport Carbon bikes" from Ben's. We love them and they were assembled perfectly. The staff was helpful and very accommodating to our needs and budget. The owner even dropped the bikes off at our house in Bay View. They also fitted us to our new bikes. I know this a normal service but few shops do that for free and even fewer swap out parts for free. I highly doubt a franchise bike shop would do that. I don't have the words to accurately describe how helpful, nice & knowledgeable the staff is. Just know that you're in good hands at this bike shop. I'm happy and relieved that I know that I can come here and get quality work done on my bike. read more

This is a pretty great bike shop. Everyone is very friendly and willing to spend some time with you to show you around and help you find what you need. It's even better now that they opened up their new store across the street, Milwaukee Bike Company. It is connected to the warehouse, where they have a ton of used bikes that are fairly priced. read more

My bike needed new pedals. I viewed Ben's website and determined they had the pedals I wanted in stock for immediate delivery. I should have called ahead but just went there on a Sunday. Quick friendly service even though they were a little short handed for the number of folks there. He had to show me several sets, thought I knew what I wanted but had to see them first. read more

I ordered a Mission Workshop backpack from here. They have great prices and their staff was very helpful. I live in Denver and was looking for the perfect, not bulky, cute, and functional bag to ride around Denver with. I ordered one bag from Chrome initially and it wasn't what i wanted. Steve, the guys from Ben's Cycle was so helpful and patient with my exchange and in helping me find a bag that I would enjoy. The service was quick and the delivery was so fast. I love my new backpack and would try to visit this shop if ever in Milwaukee :) Thanks Ben's Cycle! read more

I'm not going to be in a century and am not racing any time soon, but still love going in there. Vince has helped me a number of times already and has gone above and beyond when I needed something. Nice to have them close to home. read more

This is a great bike shop. The personnel are attentive and very knowledgeable. I highly recommend them!

After paying for a $100 tune-up, I noticed they had not put air in my shocks. When I inquired with the mechanic, he told me my bike was old and I should just buy a new one. I suggested that would have been helpful info to have before he worked on it and charged me. First bike ride one week later and my bike is making a new noises and the tires are losing air after a few miles. I happen to be on the Eastside so I go to the Bike Fixers who straightened out my rotors and made several other adjustments which I would have expected be part of my $100 tune-up at Bens. My old bike and I have been doing just fine mountain biking ever since. In short, go the Bike Fixers where staff are pleasant and costs are reasonable. read more

I ordered three items from Ben's Cycle. The order process was smooth and the products arrived fairly quickly. Unfortunately that's where the good experience ends. The problems arose once I opened the package. Two of the three items were deformed/damaged/not in new condition. The first was a set of severely deformed fenders. When I questioned Ben's Cycle about them I was told that this was normal and that they would straighten out once installed. I installed them, but it did nothing to straighten them out. They were so badly bent that they dug into the tire, preventing the wheel from turning. I contacted Ben's cycle again, this time providing them with pictures. They told me to send the fenders back, but didn't offer any assistance with shipping. When I asked for assistance with the shipping costs, the customer service rep quit responding. I inquired 4 more times, over a period of 2 weeks. I never received a response. Shipping costs to return the defective fenders was over $35.00, so in the end my "return" netted roughly $10.00 back in my pocket. The second item in question was a Brooks Brooks B67 saddle. It didn't quite look right when I took it out of the box, but I know that there can be slight deformities in the leather, so I didn't think much of it. While installing it on my wife's bike I noticed that the leather was very loose. I tightend the tensioning bolt until it was tight enough to sit on. This used up 34 of the tensioning bolt adjustment. I've had enough new brooks saddles to know that there was something wrong with this. After closer inspection of the leather and tensioning bolt, it became apparent that the saddle had previously been severely over tensioned. Over tensioning a leather saddle can greatly reduce the life of the saddle and can damage the leather. We now have a saddle with a greatly reduced life span. I find it hard to believe that a company with a reputation such as Ben's Cycle would have such poor customer service and quality control. The damaged brooks saddle should have never made it out the door. And any reputable company would have immediately sent a return shipping label for the deformed/damaged goods. Unfortunately, because of Ben's Cycle, we're out almost the entire cost of the fenders, and we're stuck with a damaged/used Brooks B67 saddle. Needless to say, we will not be using Ben's Cycle again. read more

Outstanding Service. Great selection. Very knowledgeable and helpful staff. Can't say enough about the help the Hunter, Chris, Art, and the boss , Vince gave me. These kudos are coming from a person returning to cycling who needed quite a bit of direction. read more

I live right down the block from Bens's and It's top notch. A few small things can be done better but not many. probably the best Bicycle shop in Milwaukee. It's 2 shops directly across the street offer more variety for customers. It is a historic Milwaukee bike shop in a historic building that use to be a major Milwaukee theater on Lincoln Ave. Check it out if your in the area. If you have any problems at the shop, just ask for Vince. Vince knows his business. read more

I spend a lot of money at several south side bike shops. These guys get the largest piece of the pie. The staff is very knowledgable, and their inventory is amazing. I've used them for several repairs and upgrades and the bill is always less then I was quoted. If I could get trapped overnight in one store it would be Ben's cycle. No doubt. read more

Bought a specialized Vita Elite July 2016. Soon after purchased an air pump following year new brake pads installed. Paid on credit card. Went in this April for tune up. Had a gift card to use and was told there was no money on it. Paid with credit card buy know I never used the card there was $100 on it. Called Vince to check it out in their system and he told me after several calls bank could not help him. He could tell in his system when a friend bought a bike from 10 years ago but couldn't tell me what I purchased the last couple years. Never got an itemized list of what was done to my bike and later had to ask for a receipt. Bike rack was stuck on my vehicle so I got it off and was told to bring it in. Brought it in and had pic from Saris as to what to order. They said they'd order and have it later that day. Was going out of town and had a friend pick it up. Only cost $11.61 but when I looked at it they had put the old one back in. Wondering what they even fixed. Called and asked where were the new parts. They mailed the unopened package and was told must have been a misunderstanding and you can't please everyone!!!!!!! REALLY!!!!!!! How do you fix something after ordering new parts and not use them? Thought this was an awesome place but won't ever go back and won't recommend to anyone read more

mke bike polo approved vendor

Had a great experience here recently. Had some issues with my bike that kept reoccurring and had to bring the bike back in after the initial repair two times. I was only charged for the first repair showing that they really stand by their work and that they want a satisfied customer! read more

Ben's is hands down the best bike shop I've been to in Milwaukee. I dropped by in April just doing some price checking because I got the bright idea that I should upgrade my bike. One of the guys asks me what I'm looking for, how much I'm willing to spend and then recommends a bike he thought would suit me. I told him I wasn't sure I was buying today, if at all. When I asked the price of the rig, the dude says "I shouldn't tell you, because you'll be buying a bike today if I do". After some price checking, he gave me a price nearly $300 less than the next lowest price I could find (it was a close out on the previous year's model, but nobody else was selling it as such). 25 minutes and a trip to the ATM later I had a bike on order. Just a few days ago while hanging out with my dad he tells me he's thinking about going with clipless pedals. As a fellow fan of Ben's, he agrees to head down to check out some shoes and pedals. Again, lightning fast, we walk out with a pair of MTB shoes and pedals for $160 (A hell of a lot less than what I paid at a certain patriarchal shop on the East Side). These guys know their stuff, can zero in on what you need and don't try to jerk you around on prices. I highly recommend that anybody in the market for a bike visit Ben's. read more

Ben's is a nice shop with pretty good service. They ordered parts to fit my bike and installed everything for me in short order. They have a cycle studio that I'll probably check out soon. I'll be back for sure. read more

I am writing this to explain there customer service. Picked up a Specialized Road Bike, had a broken spoke. They did not fix the spoke, they gave me 2 brand new wheels!! That is customer service, no questions asked. Asked me to wait an hour, it took much less to do the repair. People at this store are well informed, and work together to keep the shop at a professional level. . Vince the owner is fantastic extremely well knowledged does not play games with you. He is straight up gives you a wonderful price so you walk out feeling you received a great bike at a great price. This is truly a well oiled machine, you are treated well. No if's and or but's I will be giving them all of my business. I was recommended to purchase at this store, and will also do the same. Great job!!! read more

These guys get it - I came in wanting to buy a bike and Vince the owner worked with me to find the right bike at the right price. Prices are fair, selection is good and the folks who work here a knowledgable. If you need a bike, stop here first. read more

Over the top customer service to this visitor from WA state... I needed a quick repair to pack my bike for shipment, Ben stayed open after hours to do the small but critical work so I could have a hassle free exit from town. I'll probably never see him again, but think others should! read more

Great store. Great service! The employees in this business are knowledgeable and very helpful with all biking needs. The tune up on my bike was very well done and inexpensive. I have been back to this store several times and found them to be quite excellent. read more