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    Les Moise

    3.5 (15 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 weeks ago

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    1 month ago

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    8 months ago

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    1 year ago

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    1 year ago

    Customer service is abysmal. The people who work there are very rude and belittle customers.

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    5 years ago

    Helpful 3
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    7 years ago

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    7 years ago

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    11 years ago

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    6 years ago

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    10 years ago

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    15 years ago

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    10 years ago

    Nice tennis shop with good prices and knowledgeable staff. Shoes and rackets are current. Wish this shop was closer to home for me.

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    14 years ago

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    Review Highlights - Les Moise

    I recently took my beloved Prince racket here (circa 1996) to get restrung and also look at tennis shoes.

    Mentioned in 3 reviews

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    Extreme Ski & Bike

    Extreme Ski & Bike

    (19 reviews)

    $$$$

    Went on a Sunday closer to closing so either they were tired or thought I was an easy mark…read more I said I wanted to buy 4 bikes and I was looking for a recumbent because I had medical issues. - yelled at kids. Still bought the bike, informed owner, a lackluster apology... I'm pretty sure the gentleman helping me was a relative. - sold wife a brand new bike that was too tall. I said you're the experts so size them up and make sure it all works. Fail. - recumbent trike had issues from day 1, it was floor model for over year but they still said it was "new" but no warranty. I said directly I need this to ride with my family and I'm ok if it doesn't have a warranty but you'll honor service until it works right? They said yes. Three trips back and still makes noise I find unacceptable. Owners final response was "if you wanted a nice bike you shouldn't have bought a cheap one (~$800) To be fair their mechanic was super nice. They attempted to make it right but ultimately their margins were more important than my satisfaction. No more ski rental here and word of mouth will remain pour. It seems weird as their clientele seem like serious bikers and cater to local families. I really want to support local but not at the expense of my and families happiness for something that should be fun. Appreciate you want to run a business but I'm going to refer people to a different company named after parts of a bike (involves sprockets and wheels). I don't think I've written a poor review but after multiple attempts with what I believe was very reasonable and accommodating expectation. My bike now sits on the shelf as I try to sell it as I found service elsewhere. Your mileage may vary.

    This shop has upgraded the batteries and sorted out my Trek Vere3 problems. They are my go to bike…read moreshop

    ERIK'S - Bike Board Ski

    ERIK'S - Bike Board Ski

    (33 reviews)

    $$$

    Good people Had what I needed at a reasonable price…read more Good sales rep on the phone. Decent selection of bikes. Mostly high end

    If I had a chance to not select a star I would…read more I've been a long-time customer of Erik's in Grafton as has my wife and her family (10-15 years). To give you an idea we've bought 8 bikes, skis, ski boots, poles, bike helmets, snowboard helmets, biking gear, skiing gear, goggles, sunglasses, bike parts, snowboard & bindings... I could go on. Thousands and thousands of dollars.. My most recent experience, coupled with a few others, has me going in a different direction from this point forward. I'm in the midst of training for an Ironman and recently had my road bike in to have new pads and rotors put on (late July). Picked it up and brakes worked as they should. I also had, based on the suggestion by the service group, to replace my shifting cables as a preventative measure.. to which I did. Along with this recommendation they also suggested I have a drive train clean, which I declined because I have the know-how and ability to do that myself; I don't need to overpay for it. When I got my bike back, I wasn't able to get into my low gear, which was a new problem since the cables were replaced. I had to go back, explain the issue, only to be told the cable housing should have also been replaced (this never came up during my initial visit). So, reluctantly I had them do this. 3 days later when I picked it up the issue was not solved and Chris, one of the managers, told me I hadn't taken care of my bike, and it was a derailer issue and the derailer needed to be replaced. Mind you this bike is 5 years old... I clean my bike routinely and prior to them replacing my shifting cables there were NOT any issues with the shifting. So now this is my fault and you're suggesting I need to replace more parts? My bike is at this shop multiple times a year for various things, so the bike was not new to anyone there. Conversation went on and I was treated so horribly, so rudely, and to think there was zero regard for the thousands of dollars spent at this shop over the years one would expect a completely different experience. Bottom line... Know your customer and never ever make it look like their fault regardless if it is. Your job as a bike shop is to provide solutions, fix bikes, and make the customer feel good about money they're spending and the value you bring... Instead, I felt like I was a nuisance, and my business wasn't valued nor was it needed.

    Casanova's Outdoor Adventure Store - Snowboard waxing services!

    Casanova's Outdoor Adventure Store

    (6 reviews)

    If you don't read my whole review, just know that you won't get professional service with these…read moreguys. After scheduling a day for their mobile boat winterizing/shrink wrapping service to come to my house, they never showed up. Even after I called the day of and confirmed that they would be coming, they didn't even bother calling to let me know they weren't. I had to call a few more times to even get them to answer. Once I finally got a hold of them, they said they would get back to me with a re-scheduled date. No one ever got back to me and no more phone calls were ever answered. I understand if companies are busy, but to blatantly ignore phone calls and not show up to scheduled meetings is completely uncalled for. Not only did I waste my time, but now I have to wait for a real professional mobile boat service to come. If I could rate less than 1 star, I would. Thanks for nothing. After searching the business online, I found an article that supplements my review: https://fox6now.com/2018/07/16/numerous-complaints-village-leaders-in-butler-say-troubled-boat-business-has-been-an-issue-for-years/

    BEGINNERS BEWARE I…read morelooked at about 8-10 boards and Paul tried to sell me these boards at "excellent used" price. He neglected to mention that about 5 or 6 of these had core-shots and would need more work after purchasing them. I ended up only purchasing decent boots but I was lucky to come in with a Colorado snowboarder to tell me that he wasn't telling the whole truth. If it wasn't for the Coloradan, I would've spend $120 on a board that would've needed more work and break during a ride

    ERIK'S - Bike Board Ski

    ERIK'S - Bike Board Ski

    (28 reviews)

    $$

    Andrew, an exceptional service mechanic and the entire team at the shop were excellent to work…read morewith. My new E bike had malfunctioned with the computer acting up and he was able to fully repair and set this bike back on her two wheels quickly. I am deeply grateful for this excellent bike shop that also offers a huge selection of riding options. I highly recommend this team.

    Just took my wife's e-bike back in for a quick tuneup to Erik's on Layton. Bought it in late May of…read morethis year. (first shopped every bike store in town and chose Erik's). We only used it occasionally but felt we should take advantage of their service offering. I expected to leave it and pick it up after a week. not so. Was pleasantly surprised to be immediately shown to the tech section of the store where tech Joe took it, ran it through every conceivable test, tweaked where necessary and handed it back to me all within ten minutes. I also asked him to help me get a part replaced for a Thule bike carrier I'd bought the year before. He followed me out to the car, took a few pics and told me 'no problem', he'd send to Thule and get a part quickly turned around to me. Just got the text confirming the part was already put on order. Bang! Reason for me writing this review now is that even after a year of being a customer of Erik's, I am repeatedly blown away by the consistency and high quality of knowledge, service and price these guys deliver. I highly recommend them, especially the Layton shop. Simply the best!

    Les Moise - sportswear - Updated May 2026

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