Trying to get a hold of owner. They were repairing my son's scooter, never called him back, and…read moreclosed permanently. They kept his scooter and are not responding, norBad business!!

I've taken a few bikes here now and their counter service is very pleasant. My main concern is…read morefollow through. My e-bike brakes are still noisy after a tune up. My wife's bike assembly was finished by them and she had to return with her bike because the front brakes were not hooked up correctly. She didn't think to try everything out before she left and she should lot have had to. They fixed the problem immediately but it was still a big waste of time and gas.

Went on a Sunday closer to closing so either they were tired or thought I was an easy mark…read more I said I wanted to buy 4 bikes and I was looking for a recumbent because I had medical issues. - yelled at kids. Still bought the bike, informed owner, a lackluster apology... I'm pretty sure the gentleman helping me was a relative. - sold wife a brand new bike that was too tall. I said you're the experts so size them up and make sure it all works. Fail. - recumbent trike had issues from day 1, it was floor model for over year but they still said it was "new" but no warranty. I said directly I need this to ride with my family and I'm ok if it doesn't have a warranty but you'll honor service until it works right? They said yes. Three trips back and still makes noise I find unacceptable. Owners final response was "if you wanted a nice bike you shouldn't have bought a cheap one (~$800) To be fair their mechanic was super nice. They attempted to make it right but ultimately their margins were more important than my satisfaction. No more ski rental here and word of mouth will remain pour. It seems weird as their clientele seem like serious bikers and cater to local families. I really want to support local but not at the expense of my and families happiness for something that should be fun. Appreciate you want to run a business but I'm going to refer people to a different company named after parts of a bike (involves sprockets and wheels). I don't think I've written a poor review but after multiple attempts with what I believe was very reasonable and accommodating expectation. My bike now sits on the shelf as I try to sell it as I found service elsewhere. Your mileage may vary.

This shop has upgraded the batteries and sorted out my Trek Vere3 problems. They are my go to bike…read moreshop

Good people Had what I needed at a reasonable price…read more Good sales rep on the phone. Decent selection of bikes. Mostly high end

If I had a chance to not select a star I would…read more I've been a long-time customer of Erik's in Grafton as has my wife and her family (10-15 years). To give you an idea we've bought 8 bikes, skis, ski boots, poles, bike helmets, snowboard helmets, biking gear, skiing gear, goggles, sunglasses, bike parts, snowboard & bindings... I could go on. Thousands and thousands of dollars.. My most recent experience, coupled with a few others, has me going in a different direction from this point forward. I'm in the midst of training for an Ironman and recently had my road bike in to have new pads and rotors put on (late July). Picked it up and brakes worked as they should. I also had, based on the suggestion by the service group, to replace my shifting cables as a preventative measure.. to which I did. Along with this recommendation they also suggested I have a drive train clean, which I declined because I have the know-how and ability to do that myself; I don't need to overpay for it. When I got my bike back, I wasn't able to get into my low gear, which was a new problem since the cables were replaced. I had to go back, explain the issue, only to be told the cable housing should have also been replaced (this never came up during my initial visit). So, reluctantly I had them do this. 3 days later when I picked it up the issue was not solved and Chris, one of the managers, told me I hadn't taken care of my bike, and it was a derailer issue and the derailer needed to be replaced. Mind you this bike is 5 years old... I clean my bike routinely and prior to them replacing my shifting cables there were NOT any issues with the shifting. So now this is my fault and you're suggesting I need to replace more parts? My bike is at this shop multiple times a year for various things, so the bike was not new to anyone there. Conversation went on and I was treated so horribly, so rudely, and to think there was zero regard for the thousands of dollars spent at this shop over the years one would expect a completely different experience. Bottom line... Know your customer and never ever make it look like their fault regardless if it is. Your job as a bike shop is to provide solutions, fix bikes, and make the customer feel good about money they're spending and the value you bring... Instead, I felt like I was a nuisance, and my business wasn't valued nor was it needed.

If you don't read my whole review, just know that you won't get professional service with these…read moreguys. After scheduling a day for their mobile boat winterizing/shrink wrapping service to come to my house, they never showed up. Even after I called the day of and confirmed that they would be coming, they didn't even bother calling to let me know they weren't. I had to call a few more times to even get them to answer. Once I finally got a hold of them, they said they would get back to me with a re-scheduled date. No one ever got back to me and no more phone calls were ever answered. I understand if companies are busy, but to blatantly ignore phone calls and not show up to scheduled meetings is completely uncalled for. Not only did I waste my time, but now I have to wait for a real professional mobile boat service to come. If I could rate less than 1 star, I would. Thanks for nothing. After searching the business online, I found an article that supplements my review: https://fox6now.com/2018/07/16/numerous-complaints-village-leaders-in-butler-say-troubled-boat-business-has-been-an-issue-for-years/

BEGINNERS BEWARE I…read morelooked at about 8-10 boards and Paul tried to sell me these boards at "excellent used" price. He neglected to mention that about 5 or 6 of these had core-shots and would need more work after purchasing them. I ended up only purchasing decent boots but I was lucky to come in with a Colorado snowboarder to tell me that he wasn't telling the whole truth. If it wasn't for the Coloradan, I would've spend $120 on a board that would've needed more work and break during a ride

Andrew, an exceptional service mechanic and the entire team at the shop were excellent to work…read morewith. My new E bike had malfunctioned with the computer acting up and he was able to fully repair and set this bike back on her two wheels quickly. I am deeply grateful for this excellent bike shop that also offers a huge selection of riding options. I highly recommend this team.

Just took my wife's e-bike back in for a quick tuneup to Erik's on Layton. Bought it in late May of…read morethis year. (first shopped every bike store in town and chose Erik's). We only used it occasionally but felt we should take advantage of their service offering. I expected to leave it and pick it up after a week. not so. Was pleasantly surprised to be immediately shown to the tech section of the store where tech Joe took it, ran it through every conceivable test, tweaked where necessary and handed it back to me all within ten minutes. I also asked him to help me get a part replaced for a Thule bike carrier I'd bought the year before. He followed me out to the car, took a few pics and told me 'no problem', he'd send to Thule and get a part quickly turned around to me. Just got the text confirming the part was already put on order. Bang! Reason for me writing this review now is that even after a year of being a customer of Erik's, I am repeatedly blown away by the consistency and high quality of knowledge, service and price these guys deliver. I highly recommend them, especially the Layton shop. Simply the best!

Everything you need from Skiing, snowboarding and tennis…read more Plus great service. People are super helpful

Imagine my delight in getting through a ski season, including 7 Colorado resorts, witout getting…read moreeven a mark on my new skis. Applying clear adhesive to the tails (like old school Ski Saver) helped. Imagine the sadness in picking them up from an end of season wax and finding a deep gouge on both tails. As others have mentioned, Les Moise is making it hard when you can't get service, and then this disappointment happens.

What a great experience today. My wife's phone fell out of her pocket while she was riding her…read moreVado a couple weeks ago. It caught in the back wheel and folded the phone in half and broke a spoke on the rear wheel. I took the bike in for repair and tune up today. They fixed it while I waited. Upgraded the software and gave the bike a once over. No charge. Wow. Who does that anymore? Attitude sports, I guess. Very satisfied client. Love the bike.

I've purchased 2 Specialized road bikes and quite a few accessories from Dave at Attitude Sports…read moreover the past few years. I HIGHLY recommend this shop for cycling equipment as well as service. I personally like how the staff here suggests 'the best bang for the buck' when servicing our bikes or reviewing potential upgrades. Pricing and selection are excellent. I drive from Oconomowoc to Fond Du Lac for virtually all our cycling product needs and service.

Are you a professional skier? Are you an amateur skier? Are you an intermediate skier? It doesn't…read morematter here at the board shop they treat you like you are a real person and they were very kind to me while I was here. They do lots of stuff between Evyn helping or fitting with boots and the care after the boots is amazing as well they helped me heat mold them and they even did she work on them for free and I bought bindings here. They are amazing bindings

I went in to get my boots heat molded and was told it was too late. I understand how it was too…read morelate but the respond for when i could get them done was very rude. I was questioned for why I came in this late when I was just stopping by after work. I was also told I would have to come in first thing to get them done. I live 30 minutes away but work 10 minutes away so it makes way more sense to come after work but no if I didn't come in first thing tomorrow, which I work that time anyways, then it couldn't be done. I understand it is time consuming but you have to understand I also have work and things to do and the responses were just overall very rude. I get it's the end of the day but it's the end of my day too please have some more decency to the lady working the front desk. to clarify i'm not upset they couldn't do my boots i'm upset that the response to me even asking was rude.

Worked with Ralph in the Bike Shop. Great guy, very helpful and friendly. Needed a replacement bolt…read moreand pedal arm for 2 month old Huffy bike. Every place I called told me they wouldn't work on, nor deal with cheap bikes. $175 isn't that cheap! Anyway, Ralph not only checked it out and made sure everything was working properly, but had the bolt and new pedal arm (both from stock) installed and I was on my way in 10 minutes.

Honestly, this place is so odd! We have been in there 4 times and there is one young man nice and…read morethe rest are rude and ugly. I have bought 5 bikes last two years and one scooter and would never buy here! Then decided to try again and took bike in a week ago for minor repair and said we could pick up a week later. This is long time for simple repair and we call and hadn't started so we picked up and took to Zion cyclery! What a joke - turns out have to leave Kenosha!

Would give zero reviews if possible. This shop is complete garbage with zero sense of perception…read more We entered store first day and 4 employees standing around and nobody helped us. Came back with kids to pick out bikes and had a decent experience with young female employee. We were told it would take 24 hours to service new bikes, but we should pay first and pick up later. Returned the next day to pick up bikes and "Aaron" was disrespectful and being rude to my wife and children. I addressed this with the manager who simply made excuses for the behavior and said that it's not a store for kids and safety is a concern, but customer service is not. The guy seems mentally disabled so I didn't take the conversation much further. Clear that this business doesn't value customers or long term relationships. We will never shop here again.

I had a great experience here. I think they are moving locations though. On a whim I decided that I…read moreneeded a bike. But since COVID was happening, a lot of bikes were sold out! I went through Eriks to see if I could find a bike that was practical and not expensive. I ended up finding the perfect Bike! I sit up so that I'm not slouching a lot! And it folds!! It folds like, 3 times! So now I don't have to buy a bike rack in order to take it places! Super convenient. A nice ride! They inspected it before they sent it home with me!