Ben's is a great local bike shop. They have plenty of gear, equipment, and tools. They offer repair services as well. I went in to get some tubes that were a size I couldn't find at big chain stores. I couldn't easily locate the tubes in Ben's, but one of the staff helped me out once I asked. I think their services and products are fairly priced. read more

Their online store and service is exemplary! I purchased an expensive frame from them and had some difficulty installing some new parts. Drew not only provided me excellent service in helping me remedy my issue, he also provided me a free label to return a part and take on a challenge that my bike store couldn't remedy. This doesn't happen with most businesses. Drew solved the issue immediately and sent the part back. Ben's Cycle has a new forever customer. Their service, prices, and inventory is like nothing I've seen. Highly recommended! read more

Need bike expert, need to look further. This place is awesome and your Go to Place for cycling. I called to find out if they can fix a broken screw stuck on the handle bar and the person said come on over. I showed up with my son and brought in the Domane Bike and showed the issue. Alex , went to work right away and took care of it . I also brought in other parts to Install , seats, pedal, tires. He took care everything with care use the right torque, and bought The bike into spec within 30mins. My son and I were so happy. We left the store with couple of water bottles a hat. We love this place. They even pick up and drop off Bike to service whatever you need. read more

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Nice bike shop. Very friendly and helpful staff. Thy have a repair shop, rentals and sell new bikes. We were visit from out of town and needed to pick up some items. They had everything we needed. Full service shop for sure read more

Are you kidding? Is this place for real? YEP! Sure is. This is the greatest online experience I've ever had! I'm guessing if you are local, the brick & mortar location is the same. Drew and the crew at Ben's are simply amazing. I've spent several thousands of dollars with these cats over the years, buying top-tier, high-quality parts: couple this with stellar service at the most excellent prices, and you have the magic elixer. Drew has been responsive, accommodating, and supportive all along the way. AND, when he's not available, his peers are equally as good. I'm no expert when it comes to gear ratios and the intricacies of parts compatibility, but when I'm done making a purchase here, I feel so much more educated and one step closer to having a clue. You'll always feel like you are a pro at Ben's, even if you are a rookie. I'm in the process of building my dream bike right now, and I can only say "Thank you, Ben's" for helping make my dream come true. You all rock it hard over there in Milwaukee--a few thousand miles away from where I live. Obviously, if a place like this can keep it happenin' since 1928 and especially as a family business, you're certainly doing something right. Well done. You've earned my business! :) read more

Generously giving two stars for the bike mechanic Alex for saving the day after our awful experience with this bike shop and the owner Vince. Apparently Vince assumes a woman asking a bike shop to built a bike back up from a traveling bike bag is not a bright nor capable person. Vince is your typical chauvinistic, douche bag old white male. Ruined my son's bike chain with regular lube on newly waxed chains, and tried to upsell me for 10 things that were supposedly wrong with my son's bike. Ridiculous arrogant attitude that tainted our first day in Milwaukee. Never been to WI before and thank goodness for Collin at Wheels & Sprocket to set things right. read more

What a fantastic find. I'm from out of town and needed to service my bike. They were super helpful. Had plenty of great equipment and the customer service was top-notch. Thanks Alex for all of your info and guidance on spots to visit in your lovely city of Milwaukee. read more

So I had to leave this review after purchasing a wheelset from Ben's Cycle, my purchase was done on Ebay and I guess they have a walk-in store as well. This wheelset was NOT cheap, Industry Nine hubs and Reynolds carbo fiber wheels, you get the picture.. While in a hurry to unbox everything I unknowingly tossed out a spacer/bearing cover for the rear wheel. I put the bike together and the rear wheel was the last thing to install. I noticed the hub spacing seemed a bit narrow for my 148mm frame. I called Ben's Cycle and talked to Drew first, then Dan. Both great guys. Dan asked me to send a photo and after looking at it, Dan brought to my attention there was a bearing cover missing that also acts as a spacer......DOH! Now this is the best part, Dan UPS'd me the part I needed to complete my build and had it in my hand in less than 24 hours! I live just west of Chicago, I wrench on my own bikes, but if I ever need a bike shop for anything, I am driving to Milwaukee to do business at Ben's Cycle. Thank you Drew and Dan! read more

Great local shop! Vince was very friendly and helpful. I wasn't buying a bike but I definitely would.

OMG!! These guys were a lifesaver!! Was in town for the USAT Nationals when my bikes rear shifter didn't function after putting it together after flying. The support tent techs at the race couldn't get it going and recommended Ben's Cycle. I brought it in, they saw I was in a pickle, and got me fixed up just in time for bike drop off. I would highly recommend these guys! Top Notch service.. read more

I dropped in without an appointment to get my chain and derailer adjusted. The very courteous gentleman fixed it immediately and expertly and refused to charge me anything. I will bring all of my business to Ben's in the future. read more

This store is such an amazing resource. Vince spent almost an hour helping me out of a difficult problem I was dealing with.

Selection was great and easy going customer service to answer questions!! Thankyou!!

Took my bike back twice for a bad tire & brakes. Tire is still flat & brakes squeak so loud. Nice people but should have known better after seeing a barrel overflowing of empty beer bottles/cans in their courtyard. read more

the counter guy with the glasses, He's pretty stuck-Up. gives a bad ( I know it all, why are you wasting my time kinda vibe) honestly and I've been in a lot of bike shops. To each its own I guess, The older gentleman was nice. On to the next shop I go. " So I feel worthy" ah... read more

Quick delivery!,great product! Will check them out again! The rack was exactly what I needed,high qaulity!

Bought my first mountain bike from these guys. Let me tell you they eat, breath, and sleep all things bike. Extremely knowledgeable and know everything there is to know about bicycles. Stop in look around and you'll see what I'm talking about. If you know you know. read more

Was having shifting issues with my bike. Brought it in to Ben's to have it looked at. Great guy named Steve helped me right away! He put my bike on a holder and adjusted it. He explained what he was doing and answered the questions I had. Steve also gave me great advice on how to use the gear selector! I really appreciate the great service! Ben's has knowledgeable, professional, and friendly people! read more

Could not have found a better place to get my tire repaired on my electric bike. Vince who is the owner is always available and very helpful. They also have a great selection of products in the store. read more

After a quick phone call I was told the class three Ebike with throttle was at Ben's. After a unpleasant 25 minute drive and struggling to find a parking spot near Ben's, I arrived and was not greeted by anyone. I asked and was able to find the salesemen I spoke to on the phone who had confirmed the class 3 Ebike with throttle was there. Instead of clarifying some miscommunication on his part or admitting fault in his incorrect knowledge of Ebikes, he proceeded to try and sell me other bikes that I had specifically and repeatedly stated were not of interest to me, as I was looking for the class 3 Ebike with throttle. He confidently stated that "no Ebike can have throttle assist that goes over 20mph." I found this very disappointing, confusing, and rude because I had just been to another bike shop in Milwaukee with class 3 Ebikes with throttle and had driven to the opposite end of town to check out the selection at Ben's based on this mans word. Regardless of the regulations surrounding these bikes, I would like Ben's to take this as a learning opportunity to improve the qualities of their sales staff. 1. Please listen and do not mislead customers on the phone - their time is precious and if you don't have the desired item. Just state so and wish them well. 2. Have someone greet customers upon arrival. 3. Listen, listen, listen to your customers. 4. It's okay to be wrong. Admit it. I hope this message helps Ben's and the potential future customers who read this review. read more

I brought my trike in to buy brake pads and the owner took the time to install them himself and wanted to charge me $10.00 for over one hour of work. Can't say enough about him and the service they provide. read more

These guys are amazing! Had a bent hanger on the bike and they fixed it on no time! And the pressure was on! We were in town for a race! They saved the day! Amazing bike shop!! read more

i just picked up my bike from Ben's and it's never ridden smoother. The staff is so friendly and knowledgeable and the mechanics did a great job on the tune-up/ the other miscellaneous additions I had them throw on the bike. The quote was accurate, timing was accurate, all was right on point. Indubitably the best bike shop in Milwaukee. read more

Best bike shop in Milwaukee, hands down. They got old parts and fresh starts! Life is too short considering all the bikes there are to ride. Thanks for helping me find that random part for my 1970's Schwinn yesterday! read more

After being told by various shops around Milwaukee that it would be 4-8 weeks before anyone could service me bike, I came across Ben's. I called them and explained my problem with my derailleur alignment and asked how many weeks out they were. To my surprise I was told if it's just adjustment, about two hours and if more is needed about 9 days. Awesome news to hear alone. I threw my Colnago in my car and drove it to there shop less than an hour before closing, expecting to leave it there. I was greeted at the door and explained my issues. A gentlemen took it back to their service area and 5 min later came back and asked I take it around the block. Instantly it rode like new again, and when I asked was there anything else I should schedule service wise, I was told that the bike is in real good shop overall. Just to wipe it down. Honest answer which was much appreciated. I went from waiting a couple months to having my bike fixed in 5 minutes. No charge on this quick adjustment, but I will definitely be coming back for any service or cycle needs!! Thank you! read more

These guys are amazing! Excellent mechanics. I fly into town from Seattle for the National Triathlon Champs and they are able to help me on the spot. read more

Have had great experiences here, however, after a phone call today, I will never buy from this place again. Purchased some replacement tires, noticed after inspection before putting them on my bike, that one was rotted, they did not want to swap it out, also was looking for a suspension part, and the guy said "I'll never have that crap at my store" and hung up! read more

This is my go to bike place and has been for years. Professional staff that know their bikes. Laid back and friendly environment. Decent display of a variety of bikes. They move across the street from their old location. I highly recommend. Update I went out for my first ride of the year and my crank broke. Lucky for me I was in walking distance to Ben's. Stopped in and Keegan took awesome care of me. He happened to have the part in stock after initially telling me they would have to order it. I was win and out in 15 minutes and back on my ride. Top notch customer service.... Vince give this kid a raise!!!! read more

Very attentive staff, got there for a adjustment and the guys took care of me right away. Definitely will do my tune up at Bens when the cold weather starts. read more

Excellent selection of bicycles, from the practical to the ridiculous. They have such a wide selection they need two shops, across the street from each other. There's a very good selection of accessories, and they do a lot of online business, I once ordered a cute tricycle for my niece, which they shipped promptly with proper packaging. Walk-in, we got a couple of very reasonably priced commuter bikes, they had bought a bulk load of "blemished" bicycles from some other shop, and I really couldn't find the minor mar on mine. The sales and repair staff are very well trained, highly competent, usually helpful (sometimes they can be pretty busy in the middle of summer, especially on weekends), and the repair work is solid, though sometimes a tad on the high side (you do get what you pay for, and they are not unreasonable). In summer, they can get busy, so I've sometimes had to wait a day or two for repairs, but in Fall and when the weather is bad, I've also had repairs done while I wait (call ahead if you can). They have a shop dog who is friendly, but doesn't answer any questions about bicycles. When I need something from a big bike shop, this is where I come. Repair rates and good used bikes are more affordable at the new, nearby Coast in Bikes. I avoid the one-brand shops that sell only Trek or whatever, I think you're better off here or at CiB. read more

Great people and what a selection! This has been my year to get more into bicycling and this store has helped me out on several occasions. I came across them through Yelp and saw they have a huge ecommerce business on top of the two locations they have (across the street from one another). The first time here, I rode my bike since I was looking to get fitting tips for a new saddle and look at purchasing one. The staff helped me get fitted for a seat (I've had several bikes before and never had this attention to detail) and mounted it onto my bike. They said that I could test it out for a week or so and bring it back if there were ever any issues or just didn't like it. With seats it takes a while to get a feel for one. I was surprised since I came in here eyeing up a $100+ seat and they recommended a $35 based on what I told them I value in a saddle. This saddle has seen its use this summer and is definitely the best fitting and feeling one I've ever rode. Another time I came in here since I was researching some fenders I wanted to put onto my bike. Knowing exactly what I wanted I searched online for it and saw they also sell on eBay. Instead of purchasing from the eBay store I went to the store, spoke with the staff. They went and grabbed the items from their warehouse, honored the eBay pricing and then gave me a discount on top of it for coming in! I haven't purchased a bike here yet if I do need to get one this will be near the top of the list to get a new one. The store on the south side of the street has most of their commuter and straight bar bikes (mountain bikes, touring, kids, etc.) The shop on the north side of the street has all road bikes and accessories. There is car parking in a private lot on the north east side of the street or there is plenty of street parking as well. read more

Ben's Cycle - Bike lock up in front of the car parking lot Private lot instead of street parking on the north side of the street. - Bikes Near Me - Milwaukee, Wisconsin

If you cycle or aspire to, this place is a must-visit. First off, it's just a cool space. The store is actually two locations across the street from each other. One is a converted theater, which you have to ask them to show you because it's just so darn cool. The place oozes history and ambiance. Beyond the decor, the selection is unparalleled. I'm an Ironman finisher and still found tools and toys I didn't even know I needed. The prices are competitive - you can probably find items a few bucks cheaper on Amazon, but there's a huge value in supporting a local business. Finally, these guys know their stuff. They can look at you and know what kind of fit you need, parts, accessories, etc, based on your gait and fitness. They're also not d-bags, which I've found at many a bike shop. They are experts and not a touch condescending about it, either. Be sure to sign up for the rewards program! read more

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Awesome shop! Great selection and very knowledgable! Excellent service! Definitely worth the drive from Chicago!

Thank you, thank you, THANK YOU! So grateful for the staff - fell in love with the Specialized Dolce Sport! My husband bought it for a birthday surprise - I was so so excited, came into the shop right before closing & Vince stayed after hours to fit the bike for me. ‍ ( Even when game 5 started for the Stanley cup!) Super knowledgeable & the dogs are cute. #smilesformiles #bestinclass read more

Ben's Cycle - South shore park pavilion - Bikes Near Me - Milwaukee, Wisconsin

I've had hit or miss experiences with Ben's. They're close to my neighborhood, so I keep going back. I really don't know what to say other than they're close to Bayview and have a pretty good selection of bike items. Good: My bike computer was on the fritz and they found a cheap one for me in a box of used parts. Bought something from them off ebay when out of town. It was missing a minor part and they made it right with little hassle. I know that they have their own line of bikes and parts which I understand are made mainly here in WI. A+ on not sourcing everything from China! Bad: High prices. You're not going to save money walking into the store and buying things like bike shorts. I don't race. I bicycle for fun and commuting. This store doesn't really have the right vibe for what I do. If you want to see really expensive bikes go here. Took my bike in for a tune up. It was a bit expensive, and it really didn't seem like much was done. My brakes still squealed when I got it back, etc. read more

Received the Park tire seater tool thru Amazon and then found another place had it on sale. Seller agree for refund if I ship it back. Got the return drop off to the post office mailbox. Buyer never received it and I lost the tool and my money. read more

Milwaukee has a bike shop problem, and it is best summarized thusly: The shops with knowledgeable staff and good service often are small and have little inventory. The shops with lots of inventory are often too concerned about moving inventory (any inventory) to provide knowledgeable staff or good service. Ben's helps solve this problem, uniquely. Ben's shop overcame the problem of being small by replicating itself, in much the same way cells do through prophase, anaphase, mitosis, meiosis, and whatnot. (I'll say "mitochondria" here just to make sure it gets said.) You see, Ben's is now actually two shops - one on both sides of Lincoln Avenue. So if you can't find a bike to fit your needs and budget on one side of the street, you simply (read: carefully) walk across the street to the newly-formed cell and see what's on hand over there. Similarly, if you can't find an answer from the mechanic on one side of the street, you simply (read: carefully) walk across the street to the other shop and ask the mechanic over there. Through tricky replication of the Local Bike Shop DNA, Ben's has managed to provide both a vast inventory and that personal service with expertise that categorizes many of Milwaukee's small bike shops. Because it's not in the DNA, Ben's won't push you to buy a bike that's not the right size. Because it is in the DNA, Ben's will help you to find a bike that's a couple model years old if that fits your budget better. You get selection and service at Ben's. Additionally, Ben's oversees its own product line: Milwaukee Bicycle Company. Ben's sells online. And Ben's does custom-build some things, like wheelsets. I've found great deals at Ben's for myself and friends. And I've always gotten great service. I urge you to put on your orange safety vest (for crossing the street) and head on down to Ben's the next time you're searching for a great Milwaukee Local Bike shop with a little extra. read more

I order stuff from these guys at least once a month. They have some great deals on rare and hard to find new-old-stock bike parts, so for a bike nerd like me, I'm always scouring their ebay listings and website for the latest finds. I have picked up some INCREDIBLE things over the years, really awesome stuff. My latest? A batch of Columbus SLX and SP Tubing. These aren't the easiest tubes to find these days, so I was really excited to find them on their site. Once in a great while, I'll have an issue with an order; something was missing or it was the wrong item altogether. A quick five minute phone call to a REAL LIVE HUMAN BEING IN THE USA and the correct item is on its way, at no extra charge, not even for shipping! That kind of service earns Ben's my business every time. There are plenty of other shops that I have ordered from in the past, but my buying experience with Ben's has been the most satisfactory. Even when compared to a LBS. Here I am, a New Yorker, with hundreds of bike shops within riding distance, and I'm ordering all my gear from a shop in Milwaukee. I think that says something about how great these guys are. read more

I wanted a tri-bike and they talked me out of it. They are the experts and based on my needs they were right. I did not need a racing bike to ride from OC to downtown and then use it for mini-triathlons too. It was too much racing bike for a comfortable ride to work. and another option would be better to meet both needs. Buying a bike in fall is a great thing, you get the best bike for the best deal since winter's coming, the prices fall. I even got the really awesome clip-in pedals thrown in for cheap! The place is old and worn and friendly. You can tell these are people who love everything about bikes and they have the most knowledge about them. It sure beats those trendy, shiny places with the apathetic clerks! Get your bike, accessories, tune-ups here, you won't regret it. read more

I'm not a bicylist. I'm a guy who happens to ride a bike every day to get around town. Ben's is the store for the bicyclist crowd. If you're a serious racing enthusiast, then Ben's is one of the better shops in terms of knowledge, selection of built bikes and sheer variety of parts and accessories, many of them hard to find. Ben's custom makes bikes under the moniker Milwaukee Bicycle Company, and, by all accounts, they're great bikes, but expensive. For someone like me, who cruises around town on a less-than-glamorous hybrid that gets the job done, and is probably not going to compete in a road race anytime soon, there are other shops in the area that are more accomodating to my particular needs. But Ben's holds an important place in Milwaukee's bicycling scene. read more