If you own or ever owned a European, particularly German motor vehicle, after its factory warranty expired, you know just how expensive it is to maintain one especially as it ages. It's hard to find an affordable mechanic who specializes in German brands. Rarer still is finding a reliable, reasonable and honest auto repair shop than BENNETT MOTOR WERKS in Litchfield, CT. I've trusted them with maintaining my 1999 Mercedes-Benz SLK230 since I became its second owner 20 years ago. Bennett Motor Werks has serviced, maintained and performed ONLY necessary repairs at a very fair price, especially when compared to Mercedes dealers. My car runs as well as when I bought it in 2006 thanks largely to Bennett Motor Werks, which has kept my M-B SLK 230 AMG hardtop roadster affordable to own and operate. For Mercedes and other German cars, it would be difficult to find a more experienced, reliable and reasonable auto shop than Bennett Motor Werks. read more

They get the work done at a reasonable price. They are knowledgeable and professional. I'm not sure why other reviewers are rating the waiting area or how big a smile the staff are wearing. read more

Am in the process of "restoring" a 2000 Boxster. Bennett has been super about timely, cost effective work, great attitude, reasonable prices. Rare in today's world, highly recommended. read more

Great independent shop specializing in German/euro brands (eg. Audi, VW, Porsche, BMW, Mercedes), but fully capable and willing to work on domestic and other foreign cars (Subaru, Toyota, Honda). Being a euro specialist, you're going to likely incur euro-level pricing premiums (even if your car is domestic), but the work is done promptly, perfectly, and reliably -- There is definite pride in shop operations and customer satisfaction here. Highly recommended. read more

Based upon a friend's recommendation, I took my Mercedes to this shop for some repairs due to a mouse or something chewing a wire. The Mercedes dealership where I purchased the car quoted me a part (electrical harness) that was in the thousands of dollars, but Bennett Motor Werks repaired it for a few hundred. They are very pleasant, have a reputation for knowing exactly what they're doing,and they have all the equipment to computer test a Mercedes, BMW, and any car and they know their electronics extremely well. I love this business. read more

Called to get an estimate cost on the work to replace the oem charge pipe on my 2017 BMW M2 which exploded during a track day at Lime Rock Park. I needed to explain what a charge pipe was to the woman receptionist, after which she consulted with the mechanic. They refused to do the work which is a simple bolt on procedure between the intake manifold and intercooler. I considered to do it myself but figured I would get an estimate so that I didn't have to struggle underneath the car without a lift. Thanks for nothing. read more

Our experience here has been good. When compared to our Mercedes dealership, it is even better. An oil change at the dealer, for instance, can run around $600. Here it's less than 2/3rds of that price. And the work is reliable, the accounting honest, the service friendly. Their estimates are valid. No, there's no fancy waiting room, and we've never spotted a coffee machine, and there's not a valet in sight. It is, however, a high quality independent shop where knowledgeable mechanics work on cars they seem to know thoroughly and utilize genuine factory parts. Sorry a couple of Yelpers had poor customer issues here, but so far we've not encountered any gripes about the services received. We recommend Bennett without hesitation. read more

I have been a customer for about twenty years. On my first visit, the estimate was actually less than quoted. Well, that was a first. They now service all of my cars (4). They use genuine factory parts, or top level equivalents. All the parts in my car are OEM spec, and I know. I am a ''gear head." Recently I learned that another shop uses the worst and cheapest parts available, and people love them and their clean shop. Well, save yourself heartache down the road, and buy yourself fresh flowers for your home. A mechanic's shop is a shop, not a restaurant. Sorry to go on and one, but I live in a small town, and hope to assist those who don't know, they are being fleeced by the other popular shop. read more

Bennett Motor Werks has been our go-to mechanic in Litchfield County for 24 years. As weekenders from New York, we used Paul for all of our automotive maintenance on our Audi A4 after getting a referral from a good friend and neighbor who was very particular about his cars. Paul is old school, friendly in a flinty New England way, and he can come across as gruff, which some reviewers have commented upon here. Yet Paul is a fantastic mechanic, as honest as the day is long, and he has saved us a lot of money on unnecessary maintenance that the dealer would have been happy to charged us for-- over and over again. That is why you see so many BMW, Audi, Porsche and VW owners come to see Bennett Motor Werks again and again. Highly recommended. read more

I am a weekender in Litchfield county but I have been servicing all of my cars at Bennett for at least 15 years. I have always found them reliable, dependable and trustworthy. There is no attempt to sell anything and always advice about alternatives to expensive repairs if any are needed. This place is a throwback in time to a period when you could rely on your mechanic to keep your car running without emptying your pockets. I do not mean to imply that they cut corners or work on the cheap, just that they are more honest than most alternatives. They kept my old BMW working for years and have since serviced two Mercedes and a Porsche. I will not go anyplace else for service except when Paul tells me that the job requires me to take the car to a dealer. read more

They made my 19 year old Volvo work again -- without the huge expenses the Volvo dealer had estimated. Reliable. Smart. They know their cars. read more

Terrible customer service! Called in to inquire about a service record for a car I just bought that was serviced here. The previous owner is sadly deceased, otherwise I would have called him. The lady on the phone was courteous and trying to be helpful but the curmudgeon in the background that I guess is her boss was being awfully rude, and I could hear it. Lady says to me (paraphrased), "I think you'll need to ask the previous owner's wife to come in and collect the record for you". Perfectly reasonable, and I was going to do that until I heard the guy saying, "Tell him to just write it [service record] on a piece of paper and stick it in his folder." Of course this genius of a man expects that I know exactly what was done to the car and what the mileage was and that is why I was calling. Future customer: your $0 are well spent at this place unless you're ok being treated like crap before you bust open your wallet! read more

TERRIBLE!!! Unfortunately I am unable to rate their service as I didn't receive any. This place came highly recommended by the man that sold my BMW to me. I figured I'd give it a shot. I made a 2 PM appointment and was there by 2 PM. I walked in and there was a man and a woman sitting behind the counter. I walk up to the counter and nobody greeted me or said anything. I finally said "I have a 2:00 PM appointment for an oil change". The woman behind the counter said okay. So I stood there looking at her waiting for further direction and she didn't say anything to me. Finally I said "do you need anything from me?" She said "just your keys" They were already on the counter so I said "okay thank you" and took a seat. After about 5 minutes The woman shouts from behind the counter "can you come back at 4 PM?". I got up and walked over to the counter and said "well I'm pretty far. It took me about 35 minutes to get here" (in a very polite manner) The guy who was behind the counter was upset at my response so he said "WELL SHE IS GOING TO HAVE TO WAIT OVER AN HOUR!" Yelling at the poor woman behind the counter. She said "I know, I told her that" Which she didn't really tell me that. I figured they might be trying to prioritize which jobs to do first and since I had an appointment and traveled pretty far for an oil change I thought they could squeeze me at my already scheduled appointment time. I guess that was too much to ask. I was working from home and couldn't be gone for 3 hours so I just said "I can't wait that long, I'll figure something else out" I regrettably slammed the door a bit on the way out but I just wasted an hour for nothing and was a bit upset. I was extremely polite and didn't appreciate the lack of customer service and the attitude from the man working there. The poor woman was so quiet it seemed like she was scared to talk in fear of what the guy would do to her. Definitely do not recommend this place! If I could give negative stars I would. read more