It is unfortunate that I have to write this review. One bad customer service experience, okay, I was willing to let it go. Twice, now I'm angry. It is also unfortunate because the rental experience itself was wonderful. They were so nice. I was really happy to find a local car rental business near where I was staying. And the friends I was staying with were happy to know they were there as well. So, this is not so much a bad review, but a CAUTION. Just bad, bad customer service. I came in to CT from CO and rented a car. I used the Mass Pike. As everyone knows, tolls today are charged automatically - no more change thrown in the basket, no more toll booths to pay the toll. Everything is done by transponder or license plate. I don't think there was a transponder in the car. I didn't see one, and no one told me about one. So, of course, whatever the case was, I expected to pay a toll. I knew I couldn't pay it while I was driving, so I assumed the rental car company would let me know I had incurred tolls and I would have been MORE THAN HAPPY TO PAY THEM. However, they had to be sneaky and underhanded. After the fact, rather than letting me know of the toll charges which, AGAIN, I WOULD HAVE BEEN MORE THAN HAPPY TO PAY, they charged my card for for $52.70 and then sent a snail mail letter letting me know - twice. The toll was $2.70 and there was a $50 "administrative fee." But, oh yes, because the toll authorities sent the bills for the 2 separate tolls to the rental car company SEPARATELY, they charged me TWO "administrative fees" of $50 each and then told me (when I called to find out why they had charged me twice) "ah, if the the toll company would only send the bill for both tolls together I wouldn't have to charge you two administrative fees." Oh darn, I feel so sorry for you, Autorent! What a hardship! AND they had the gall to call it a "violation." I didn't "violate" the toll. I didn't intentionally not pay. I had no way of paying it! Of course I was expecting to pay it on the back end. Logic would dictate that. But you had to serve up bad, bad customer service. Let me tell you how you should have handled it. You get the bill in the mail. You call me and say "hey, you incurred a toll of $2.70. We're going to charge your card." Me: "okay, sure, thanks for letting me know." And I am left with a warm feeling toward Autorent, and I then look forward to renting again, and telling my friends to rent from you. BUT NOW, I am left with a bad taste in my mouth, anger toward Autorent for being so SNEAKY, UNDERHANDED AND GREEDY, and ready to tell all my friends to avoid you at all costs. read more