We were not allowed to look at our (over$600) check prior to being asked by our VERY poor server (rude, slow, unresponsive) "what percentage tip we wanted to add". After asking multiple times without being shown the check, with two small children at our table and having a birthday celebration, we paid without getting a customer receipt and called the next day asking for the itemized receipt. We were told it would be emailed. We also asked if it was policy at the restaurant to not provide guests a receipt at the time of service and there was literally silence on the other end of the phone. 4 days later, and several more phone calls, we finally got the receipt where the server had padded his tip an extra $36. We informed the restaurant of this and were not even offered an apology. We now have to dispute the fraudulent charge with our bank. We have been coming to this particular location for birthdays for 30 years. Can't believe the state this place has fallen into. read more

Benihana was killer! It was packed on a Sunday night but that did not stop them from providing excellent food and service. I had the scallop and steak dish while my wife got teriyaki hibachi chicken and everything was incredible. However, despite the incredible food it did not stack up to the service that chef Brian provided. He provided top tier service that capped off the experience. read more

Fell off, needs a revamp, too many other places that have good customer and similar product.

I sat on the seat yourself side and just stopped in for redeem my birthday coupon. It was on a Thursday so not too busy. read more

Benihana - Indianapolis - BENIHANA ONION SOUP - Sushi Bars Near Me - Indianapolis, Indiana

Brian was an Awesome cook and Mona was a Fabulous waitress!! Wonderful experience!! We will definately ask for them again!!

I had dinner with a party of 6 on Saturday evening. The birthday boy chose Benihana at Keystone at the Crossing. I hadn't been there since before the pandemic. I wanted to make a point of commending everyone working that evening. From the seating hostess to our server and our chef. The restaurant was extremely busy and we were a large party with multiple requests throughout the dinner. The staff (and I've forgotten their names) were absolutely perfect. Drinks were ordered, delivered and refilled with speed and efficiency. Our chef was fun, friendly and accommodating and our food was OUTSTANDING! I had shrimp/chicken/steak combo and was stunned to get my steak prepared medium-rare as requested. It's easy to go past that into medium. Not a problem for this chef. I can't recommend this restaurant highly enough. They are firing on all cylinders right now! read more

The food and service was amazing our Chef Brain was amazing everything was delicious.

Chef Brian was a great chef, interacted with us the whole time and our meal was delicious!

Going into a Benihana experience, I always have the mindset that while the food is typically average, the "show" is what you're there for. And you expect surroundings that are clean, modern, and functional. This visit, the only average component was the food. The experience was someone cooking in front of us, the table, chairs, even the bathroom surfaces were sticky with grease and overall, shabby. The ceiling was leaking at the table next to us. However, the cocktails were great! There was also a security guard watching YouTube when we walked in with a bullet proof vest labeled "sheriff" right as you walked in. What is that about? Won't be back. The Benihana brand is definitely not alive and well. read more

Not as good as my past experiences. (Shrimp was tough) I had a $30 Birthday discount coupon. I was going to order from the lunch menu and was told it would only work for the dinner menu. When we paid, I was told coupon was not valid for Sunday. I should of been told this at first, then I would of order from the lunch menu. Also, reservation was for 2:30pm, we did not order our food until after 3pm. They did apologized and let some of us order from the lunch menu. Restaurant was extremely warm at first and then cooled off when they started to cook. Please turn on air before customers arrive. read more

I love Benihana as I have been to locations in other states, this was my first visit to the Keystone Crossing location in Indianapolis. When we arrived, the parking lot was quite empty at 6:30pm. My husband and I decided to go in early and check in for our 7pm reservation. When we walked in, I noticed 3 employees standing at the host stand and a security guard sitting on a chair to the right of the 3 employees. I looked at the cooking table area and there were many empty tables. I did notice 2 shows going on, one with a female chef and the other with a male chef. I was kind of shocked at how dead the place was at 6:30pm. My husband and I checked in and we sat down and we're finally brought to a table after 7pm. Our server came over and got our drink order. When he brought our drinks to the table, he took our food orders. About 10 minutes later, our chef came out and started cooking. I will say, the guy we had was good and the food he made was also good. My low rating comes from a few different things, first off, our server never checked on our table so 3 of us at our table had empty drink glasses. The meals my husband and I selected were part of a 6 course meal and we Did Not receive the green tea or ice cream/sherbet. As soon as the chef walked away from our table, our checks showed up. It was definitely odd! The last thing I noticed was the air vents in the ceiling had brown dirt or something on it that actually looked like mold all over it. I'm guessing the management never looks up because you can't miss it, it's absolutely disgusting! I really think this location needs some new management or maybe a new owner. The way this place is going, it won't be open one year from now. My husband and I said we would never come back here, so I'm assuming others probably have that same feeling. read more

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Had an amazing time today. Brian was my chief; he made sure everyone with a food allergy was well taken care of. Food was deliciou. Thank you for all the customer servic. read more

Old school hibachi fun! My husband said he had gone this site in the 1980's. We were sat with a family celebrating the little boy's birthday. It was fun watching them see the show for the first time. read more

The restaurant was clean, the service was excellent and Brian our chef was personable and entertaining. Made for the perfect spot for lunch for a mother daughter day. Would highly recommend! read more

Brian was a great a chef! Friendly to children Dominique was a great waitress And Amanda was the manager during our visit read more

Improved over last visit. Brian and our server was great. Didn't have to wait. Still not real clean but enjoyable.

Soooo. Benihanas is a classic. There aren't consistent standards of quality concerning either food or service. Depending on the hibachi chef, sometimes it's great, sometimes it's not. That can be frustrating considering the cost is consistent, lol. With that being said-, today, my service was excellent. Ernesto was our chef, he was friendly, and the food was excellent. Our waitress was phenomenal as well, super responsive. I had the twin lobster hibachi dinner, which comes with five courses. And the mango colada with a shot or two of tequila ;) read more

Benihana - Indianapolis - Twin lobster tail dinner with some chicken fried rice - Sushi Bars Near Me - Indianapolis, Indiana

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It took over an hour to get seated with our reservation. We kept getting skipped over and my party of 25 was all in the lobby. Once we got sat shortly after or grill stopped working so we had to get moved after we had some of our food already. read more

Great food, Brian was awesome! Ask for him for a great experience. Awesome shrimp tricks.

A classic, can never go wrong here with Benihana. Steak and shrimp hibachi cooked to perfection with great service is a great way to end a Sunday. read more

They're obviously pretty busy for weekend lunch, so definitely call ahead to make reservations if you want to sit at the hibachi grill. You can sit on the other side of the restaurant and still order from the hibachi menu, though. The server we had was excellent. He was definitely friendly, funny, and attentive. The food wasn't bad, but it definitely wasn't good either. Which is unfortunate because I really liked the people that served me here. I ordered the hibachi shrimp and the shrimp where underwhelming. The fried rice was bland. I drowned my food in Yum-Yum sauce to give it a better taste. read more

Benihana - Indianapolis - Sushi Bars Near Me - Indianapolis, Indiana

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Benhiana has always been a wonderful place for lunch or dinner for me. I stopped by this location just to pick up my kit for a yelp indy event. I admit I waited a little longer that I would have Iiked to pick up my kit, but still, the hostess was very nice and professional. I had not been to a Benhiana in quite a while, so I will definitely have to come back here sometime soon to take advantage of the hibachi grill experience. It is a wonderful place for lunch or dinner and would recommend Benhiana to anyone who has not been here before. read more

Benihana - Indianapolis - Host area - Sushi Bars Near Me - Indianapolis, Indiana

Wouldn't recommend coming here unless you have like 3 hours to kill. Had a reservation and waited for an hour 15 mins to get a chef to our table. read more

CAITLIN!!!! She was amazing! Benihana gave me the best bday!!! Our chef was amazing also! read more

Horrible service. My father was turned away on his 75th birthday for being 3 minutes past the grace period of our reservation after waiting in line for 5 minutes. Please go anywhere else if you can. This place needs new management. read more

The servings were absolutely pathetic. 2 little shrimp is not an appetizer and half a zucchini strip and a piece of onion is laughable. Literally sitting at the restaurant right now writing this review. I'd suggest going to ANY OTHER HIBACHI PLACE other than Benihana. It's unfortunate as Benihana use to be the gold standard. Will never be back Edit: they also forgot the mushroom and the shrimp had zero seasoning on it. Maybe I'll open a restaurant and cook shrimp on a float top with no seasoning and charge $50 a plate. I'd be rich. read more

Benihana - Indianapolis - Sushi Bars Near Me - Indianapolis, Indiana

First time being Benihana after living in Indianapolis for couple of years. I made reservation for 3 adults. We arrived on time but was seated to wait. The restaurant was not busy at all for us to wait. My companion became a little bit irritated but I really wanted to try their food so, I asked him to continue to wait kindly. I mean we had a reservation right, how long could we be waiting. WRONG we waited for about 45-50 mins. The food was very tasty. I would be back for a 2nd chance (maybe they were unstaffed, Idk) but why not. If I do I will update this review with my second visit. read more

This is what greeted us in the driveway. Restaurant was not setup and seemed like everyone showed up late to work. After being seated the busser continued setting up dining room with no sense of urgency. Not a big deal but, I don't appreciate someone sweeping with a broom beside me. Especially when we had drinks on the table. Our cook was less then enthusiastic and severely overcooked two out of three dishes. Rare and medium rare are temps that he doesn't understand. Our waitress was the best part of the experience. I remember when the management and employees had more pride of self and workplace. It's a shame that the keystone location is now a dump in comparison to years past read more

Benihana - Indianapolis - Sushi Bars Near Me - Indianapolis, Indiana

Brian at the Indianapolis location is INCREDIBLE! He was so personable and fun to chat with. His preparation was, hands down, the best I've ever had at Benihana. I can't wait to come back. Definitely request him for your next visit! read more

Brian was amazing! He was very thoughtful with an allergy and was super social! We had good conversations and he was super fun!

Not impressed at all. Waited at the table 10 - 15 minutes before we even were able to give a drink order. We were cramped in and I'm not a large person but I felt like I couldn't move without bumping the diner to my right. And of course I'm right handed. It was my anniversary and that was notated when the reservation was made, yet it wasn't acknowledged at all. Would have been nice since my husband and I have been together 25 years. The food was ok but not great for the price. I was served undercooked steak (my husband requested that it be well done for both of us) yet part of my steak was red - gross! I never received a drink refill, as requested. I got to receive some gristle with my chicken. Yay me, lol. Needless to say we're never going back. Just really not a good experience read more

Brian was excellent Chef and great conversation. I tried to learn to make it at home he gave me great tips.

This is an update to a previous review which had a higher rating. What made this experience somewhat enjoyable was our server, Leo. He had such a great and big personality. We could tell he was being pulled in several directions but he stayed joyful and kept thing moving. We sat in the bar room. There were only a few table sat out. We were told it would be 1 1/2 before we would get food. We were good and figured we'd hang out. Leo got our food to us in about 30 minutes from the time we ordered. We all order Rockys Choice which is beef, chicken, shrimp and veges. Unfortunately, it wasn't good like it normally is. The shrimp was even cold. We were disappointed in the food, but fine with the experience. read more

Benihana - Indianapolis - Sushi Bars Near Me - Indianapolis, Indiana

Our host, Caitlin, was friendly and attentive. My drink (a coconut mojito) had a good taste and was brought to me quickly. The presentation of the food was entertaining. I did not eat any food, because I had already eaten before coming to the restaurant. However, the people I was with were pleased with their meals. The inside of the restaurant needs some renovations. The wall paper was torn in spots, and there were other cosmetic issues. I think the restaurant's average star ratings are about one star lower than they would be if they improve the cosmetic issues. This restaurant is better than its current rating (2.5 star ratias of Dec. 2022) read more

Benihana - Indianapolis - Ceiling and wall - Sushi Bars Near Me - Indianapolis, Indiana

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Came here for my birthday and it did not disappoint! I signed up for their loyalty program and was given a $30 certificate which made it a way more affordable options for dinner. I ordered the emperors feast (filet and chicken hibachi) and it was so good! The meat was cooked perfectly and all the flavors were as they should be. I didn't give a 5-star rating only because even with the $30 promo certificate, it was still nearly an $80 meal with the ++. We were Sharing our table with another birthday celebration and they were a fun group as well and we had a great time. Fun fact. The other birthday person asked for her ice cream to come out with the salads. It was amazing. Other pro tip I learned from our group. To keep your fried rice hot until the meal is ready, turn the bowl over upside down on your plate to capture the heat. read more

Benihana - Indianapolis - Green tea ice cream dressed up for a birthday. - Sushi Bars Near Me - Indianapolis, Indiana

Brian was awesome! Very personable and the food was absolutely amazing. When I come back into town we will definitely be back!

We have been coming to Benihana for many many years and it went downhill, when they lost all the longtime chefs and waitresses that ran the place flawlessly, it is looking up though! Last couple of years made us try other restaurants but tonight was very pleasant! Although we had a new chef our food was still delicious and our waitress (Caitlin) was super friendly, efficient, attentive to our needs which makes the dinner so much more enjoyable than in the past. If you haven't been to Benihana's in awhile give it another try! read more

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So, this was my 1st time at Benihanas and I had read many reviews. I had made a reservation for my birthday about 2 weeks in advance and was so excited to go on my birthday. I read reviews that talked about the long waits and I was so tempted to cancel my reservation the day of..however, decided to go. The reservation was for 7:30, and I don't think we sat down at our table until about 8:30-9, and we didn't eat until an hour after that. However, the food made up for it. I liked watching all the other cooks around my table..mine wasn't as interesting. It is a great place to go if you have the time and the patience. Also is nice sitting with other guests! read more

Benihana - Indianapolis - Starter ONION SOUP - Sushi Bars Near Me - Indianapolis, Indiana

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Best visit in years! Great manager tonight and the best chef I've ever had. Kudos, Chef Brian! Delicious meal and great experience!!!

So, I tried really hard not to make this review but as someone who has been coming here for 20 years I can't keep it in any longer. First lets start with last nights dinner with my wife. I order extra shrip with my appetizer and extra shrimp with my dinner "splashing meadow". Me and my wife were told 10 minutes after ordering we cant do that and she could only ring it up for extra regular shrimp for the dinner ( I've been ordering the same thing for 10 years 4-5 trips a year and never had this complication before). Me not wanting to argue in front of others that I dont know decided to just agree with whatever my server said and try to get on with dinner. Now that the chef had arrived we saw the same subpar tricks by someone who was VERY CLEARLY laking some training. Maybe its just me but when the chef comes out to entertain and does it poorly it ruins alot of the experience but the chef quality has been going down for years so I cant say I was surprised. The chef proceeded to cook and I noticed for my appetizer of shrimp I was shorted shrimp because my chef couldnt count. Before I said anything he said I owe you some shrimp and I said no worries whenever is fine ( that didnt happen). Moving on to my my colossal shrimp it was way over cooked and I noticed that it was put on the grill the same time my appetizer shrimp were put on (now I do t care the order in when I get food or what it is) the issue was he put the 5 orders of chicken out to and some how the appetizer shrimp and the chicken made it off the grill bbefore my colossal shrimp. Now any one who knows how to cook shelfish knows hot grill no slow cooking( because if you bring shelfish up to temp slowy bacteria can grow on it and give you food poisoning which is what happened to me and my wife btw the next morning at 5:30 which is why im now writing a review at 6:00 am on a Sunday). I didn't realize what happened until half way eating my majorly over cooked shrimp what happened and at that point I had eaten it and im not about to bitch about something ate seems kinda BS in my opinion. The steaks were cooked fine and im realizing we never got either of the extra shrimp we order and the chef must of too because after he cleaned the grill he saw another tray of shrimp on his cart ( that couldnt of been cooked during the appetizer like I asked) and immediately cooks it and serves us again. Our mean was also comped with icecream which I got and the scoops just keep getting smaller. Now that im threw with dinner I came home went to bed and woke up in a sweat at 5:00. I got sick and saw something i didn't process over night and it was the shrimp. My mistake for not hold my chef accountable I geuss. I can pay for a 157 dollar dinner somewhere else and not have the morning after experience. The chefs have been going way done hill for 10 years and it seems you need 0 training to cook there. The servers are clueless on taking orders and how to handle them. Im telling you what I want plane and simple. These people are lost I have no idea how this place stays open and the amount of money I spent is rediculous to receive food thats cooked improperly. This is a place that would make 0 mistakes and perfection was the only option now not so much. BTW next time you eat there look at the ceiling tiles you might reconsider where your eating. Maybe it wasnt the shitty cooked shrimp maybe it was the smoke infested black moldy ceiling tiles that have never been cleaned read more