Store got a facelift! Not sure when? Haven't been in a bit but they removed the kids area and redid the checkered floors with faux-wood and updated booth area, and put in a wood divider. Still expensive but yummy ice cream with the favorites and new flavors! read more

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Fantastic ice cream and the place was clean they let me try a flavor to see if I like it and marshmallow sky is my favorite ice cream flavor for me so this place is a 10/10 for me definitely coming back sometime read more

What a great idea having this Ben & Jerry's next to a B good. I've been to this location couple of times and it's always been clean. The staff here were friendly. They don't have the most expansive flavor menu, but they do offer several dairy free alternatives. This brand is a huge chain at this point so I see what other people mean by the smaller portion sizes. If I compare this to my local ice cream stand, the portion sizing leave something to be desired. Overall, this is a solid option for dessert, especially if you find yourself in the situation of finishing dinner and having limited options in the area with later hours. I appreciate the 11 PM close time on the weekend. read more

Ordered a large birthday cake and they put the wrong name on the cake. Refused to fix it at pickup...basically tough luck. The staff member we dealt with was insanely rude and no follow up from manager. Just too bad the name is wrong-we dont care. read more

I LOVE Ben & Jerry's. Seriously, no matter what flavor you prefer, I believe you can never go wrong. The portions here are generous (about two large scoops) for a small, but it does get pricy. It ran me about $8 for a small with no toppings, which is about the price for a pint of B&J's that you get at the grocery store. However, the ice cream was so delicious, and the staff is lovely. There is ample seating at this location, including plenty of outdoor seating for the warmer days. We came here on a weekend in a party of 10, and the staff was super efficient and accommodating, and we were able to get served in about 5 minutes, which was awesome. I got the chocolate peanut butter flavor, which was so delicious. Such a convenient location off of Route 9 plus amazing service + ice cream? It really can't get better than that! read more

Ben & Jerry’s - Chocolate peanut butter - Ice Cream & Frozen Yogurt Near Me - West Natick, Massachusetts

Daughter and her friend have gluten allergies. They went to free come day at 2:30pm right after school. There was no line and many workers and volunteers. They were told they could not accommodate any allergies today due to the crowds. (They would have needed to open a new ice cream and get a new scoop). If there WAS a crowd I could understand. I've been there at 6pm when the line wrapped around the building (especially one where the weather was 75 and sunny like it was today). My other (adult) daughter offered to buy them a pint of the sorbet they liked but were told they don't do any sales today. Very unimpressed. read more

My review needs at least 85 character's so I'll keep it short and sweet. They don't wear gloves when serving your ice-cream.

Pros: Great ice cream Nice staff Cons: Ridiculously small portions Absurdly expensive Waffles are not large enough or that fresh or even crisp. read more

We came in today Monday evening no one is in line and the two individuals working behind the counter did not attend to us or even greet us we stools there for at least ten minutes in shock the woman couldn't be butchered and finally the young man helped us. Will not come back here both of them need to be spoken to about common decency read more

Pros: -Large portion sizes -- Short line around 6:30PM on a Sunday. Small Milk & Cookies with Hot Fudge ($6.50, June 2019) Huge portion of ice cream--probably at least a half a pint. Compared to JP Licks' pricing (a small is close to $5 and less than half the size of this), this was an awesome deal. The hot fudge was not actually hot but it was my favorite part as it wasn't overly sweet. Milk & Cookies isn't my favorite B&J flavor as it's basically cookies and cream with some chocolate chip cookies added in. I split this portion with my partner but really felt overloaded with sugar by the end. Next time I'd opt for one of their chocolate based ice creams. read more

Ben & Jerry’s - Small milk and cookies with hot fudge ($6.50, June 2019) - Ice Cream & Frozen Yogurt Near Me - West Natick, Massachusetts

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Well its a chain. Cannot say anything It's just awesome One additional star for seating area outside read more

Oct2022: 4: I would recommend visiting this store location and these working store members today. I was in this area with my spouse who observed the sign as we passed on our way to the grocery store. She remembered that it was behind us so we searched for the address and found this location as we returned to our hotel room. I observed that the area has handicapped parking areas available with ramp access spots. The location is co-located with other large commercial names. The entryway is fairly large and capable of handling a wheelchair. This is a decent location with easy access to and from the roadway. There are plenty of regular parking spaces in the immediate area capable of accommodating larger crew cab trucks and SUVs. The workers inside were friendly and competent while we were being advised on our selection of treats. They greeted us upon entering the store. I observed that there was a restroom available for use. Both of the workers were celebrating birthdays (we overheard) as I was celebrating mine by getting the large dessert ice cream and cookies. My spouse is watching her weight and I am not, so biggie one for me!! Oh and baby one for her..lol My spouse loves pictures so we took one with the cut out of course. My special order arrived as I ordered it. My spouse's order was also as she wanted it. She enjoyed the flavor of her selection to the last bit on the spoon. I liked mine a bit less than she did. I anticipated that the cookies were better tasting than they were. They tasted as if it was a commercial cookie and not one that was "fresh" in taste nor one as shown in the pictures on the menu in the store. This was the only slight that I had as everything else was ok. My spouse did say it was too much whipped cream and not enough ice cream. Either way, we would visit again for a different selection off the menu. read more

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Personally prefer coldstone over B&Js for the flavor of the ice cream and taste. Ordered banana split with chocolate therapy, vanilla and strawberry flavors. The chocolate therapy basically tasted like super dark chocolate. There were no toppings like glazed strawberries, cherries etc which I personally prefer over sprinkles or marshmallows. A check-in on yelp gives us a chocolate dipped waffle cone which is pretty tasty. read more

Ben & Jerry’s - Banana split - Ice Cream & Frozen Yogurt Near Me - West Natick, Massachusetts

Came here on "free cone day." Sadly, they were out of cones. Happily, what they did have was delicious ice cream served by a super friendly, incredibly courteous staff who had every right to be ornery after 8 hours of scooping free ice cream to an endless line of ice cream lovers. And, they used the opportunity to raise money for the hungry by having donation jars for a local food pantry. Such attention to their customers AND their community! Awesome! Oh yeah....the ice cream was great too. Even without a cone. read more

Ice cream was stale, almost freezer burned. I don't mind paying more for a quality product, but was very disappointed. Micro creamery in Sudbury or Hudson will put B& J's to shame. read more

Ben & Jerry's ice cream rocks! The Natick scoop shop is my favorite Ben & Jerry's location in MA. It's a convenient and wicked cool place to grab some great ice cream treats next door to the Natick Collection. The layout inside is much bigger than the typical shops found in the cities and there's ample free parking outside since it's in the burbs! I was in here a lot year round when I lived and worked in the area to get my Ben & Jerry's fix. I still drop in here when I'm in the area (shopping trips). My favorite flavors are Cherry Garcia, Half Baked, and Chunky Monkey in a fresh baked waffle cone. The service has been fast and friendly on each of my visits. The Free Cone Days are the best! This place is very busy with a long line out the door which moves fairly quickly thanks to the great scoop staff. Some mad cow "spinning" action in the line takes place each year. Several ice cream fanatics grab their free cones and rush to the back of the line to get more free cones while eating their previous cones at the same time, similar to Scooper Bowl. Well, 3 times is enough for MOI. Sugar overload :-P read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - West Natick, Massachusetts

years ago, the service was almost as good as the ice cream. the service is fine now, just not as upbeat and fun. No matter what, being served a cup of Cherry Garcia is wonderful. The staff are great yet not quite as upbeat as they had been originally. Perhaps it's become too mainstream. read more

My ice cream was melted and didn't get much cherry garcia. Also there was one really rude staff member. You probably know who I'm talking about. read more

This would be 5 stars if it were not for the assholes in front of me who were basically licking my ice cream as I was paying. I guess they didn't hear about the pandemic. The place is super sanitary. Hand sanitizer at the front door. No cash accepted. The staff is masked and gloved. They also wash their hands and re-glove between customers. Great and safe place in Natick for ice cream. I think it's the only safe place to get ice cream in Natick. Actual adults work here. Not teenagers who have no concept of this virus. Great job Ben and Jerry's! read more

This place have Amazing ice cream and amazing milk shakes ! The price is a bit $$ but worth it . read more

Came here service was fast and friendly ordered a strawberry cheesecake icecream with a cone and it was very good .... read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - West Natick, Massachusetts

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This place is consistently amazing decade after decade. We've come here for so many birthdays year after year! Happily surprised by the free scoop with gift card purchase. Makes me want to go back and visit the factory in Vermont. read more

If you like stale waffle cones and you like to eat your ice cream at gross dirty tables that are never cleaned and have sticky crap everywhere, this is the place for you! read more

I have been hitting lots of ice cream places so I may need to go back to the gym soon. Brought my daughter and your boyfriend for a quick drive thru. I got a waffle cone with salted carmel truffle. It was better than I expected as I don't normally stop in. I would get this again. Mmm. read more

Although a bit out of my area, I came here today to support #BlackLivesMatter Ben and Jerrys never disappoints!! Always fresh, always clean. Thanks Ben & Jerry read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - West Natick, Massachusetts

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Buy the ice cream in a grocery store. Way better than from this place. My ice cream was freezer burned and I wound up throwing half of it out. At the price they charge I was not amused. Staff was fine but there wasn't much going on to command their attention. Store is nicely laid out with some outdoor seating. read more

Doesn't disappoint! Makes it convenient they have their own parking lot and some benches outside in case inside is crowded.

shame on you . I bought some Ice cream today and I was disappointed about the small scoop, never go back again

I cannot rave enough about how amazing the staff is at this location! An older gentleman bought a small cone, as I was walking in I saw he tripped and dropped his cone, Kira and her Co worker remembered the man's order and even upside it. when I told them I was going to pay for it. When I came back to get my order they didn't charge for it which is amazing to see great, genuine people working for an awesome organization! Emylee was so great taking my order and I forgot what my son wanted, and she remembered exactly what it was that he wanted. The staff is friendly, outgoing, and so warm welcoming. I will make this my ice cream shop of choice! Thank you everyone for all your help! read more

It was a huge disappointment to go here and find out that they do not serve any Frozen Yogurt ! My wife and I are both Milk challenged and therefore can not eat Ice Cream. We can however eat the bag out of some fro yo. They had nothing, no Phish food, No Chocolate fudge Brownie, nothing. If you happen to be lactose intolerant avoid this place like it has bed bugs. They clearly do not see us non cow milk eaters as equals. I may picket thanks for your input Stephen. Many lactose intolerant people can digest yogurt. People can be more tolerant of traditionally made yogurt than milk, because it contains lactase produced by the bacterial cultures used to make the yogurt. Frozen yogurt, if cultured similarly to its unfrozen counterpart, will contain similarly reduced lactose levels. read more

Why am I bothering to write a review? It's B&J, you know what you're getting, right? I was in the other day, had a great service of Lemonade sorbet...and found out they now offer all natural chocolates also. Wow...that sounds dangerous. read more

Who doesn't love Ben and Jerry's? I've never gone here and not had great ice cream. With that being said its expensive! $5.25 for a small cone? That seems a big excessive to me. Add a chocolate dipped sugar cone and its a buck more, or a chocolate dipped waffle cone and your looking at $7.25 for one ice cream. I could buy a couple containers from the store for that price and get more! Today I had the Berry berry sorbet. It was very good. My friend had the Chocolate therapy, which is a very yummy chocolate as well! Overall you won't be disappointed here....just a bit poorer! :) read more

You can't go wrong with B&J for the flavors they offer. This location is ALWAYS busy! Especially when they do the free cone days. I love the Oatmeal Cookie ice cream with rainbow sprinkles. Go B&J!!! read more

The tonight dough and the chocolate dipped waffle cone is amazingly delicious! A delight to the taste buds! Quite the combination! 4 stars!

If you're in the mood for Ben & Jerry's and are anywhere close to Natick, go to this scoop shop. It's so much better than the frost-bitten pints at the local Walgreens! I've been to the B&J factory in Vermont and this scoop shop feels like I've stepped back into it. The decor is pure Ben & Jerry's. They have pints to-go, ice cream cakes, shakes, coffee drinks and scoops. My favorite feature of this scoop shop? They have ice cream that is no longer available in stores (i.e. flavors in the Flavor Graveyard that you can't buy in pints anymore). This is the only place I can get my favorite flavor: Coffee Coffee Buzz Buzz Buzz. It's heaven!! Get a sample when you go. My office has ordered lots of their ice cream cakes for birthdays and other events, and they are always ready in time, packed very well, and are of course delicious!! They're kinda pricy though. I've never had a bad experience with the staff here. They are always friendly and very helpful. read more

I have tried many times, unsuccessfully, to convince myself that I hate ice cream. Ha! So I wandered into Ben and Jerrys the other day to discover customizable milkshakes - or frappes as New Englanders call them - that can be made out of any of the flavors on the board. Woo! You can even make them with the frozen yogurts and then add some hot fudge! I'm in heaven! And the nice teenagers behind the counter don't look at you like you have eight heads when you order something totally bizarre. Because it's Ben & Jerrys. They are the kings of bizarre ice cream combinations (thank you for Chubby Hubby!!). Oh! And there's a huge freezer of take home pints and ice cream cakes available if you want more than just a cone (or milkshake). Four stars because they didn't have Chubby Hubby available. Or that new delicious four berry sorbet. And because this location is more expensive than the one in Harvard square. read more

This place is always hopping, I really can't blame anyone that works here for at least having a little attitude. I mean they deal with snoody ppl that shop at the Natick Mall all day. I have always enjoyed coming here, these folks know how to make a great milk shake that brings all the boys to the yard and they keeps it real. read more

This location of Ben & Jerry's is a great one. The staff, consisting mainly of teens and young adults, are always friendly, more than willing to allow you to sample before buying and most importantly, quick. The selection is vast, seating is ample and there is plenty of parking even at their busiest. My favorite are actually the sorbets (I can't do too much dairy with my lactose intolerance) but every now and again I try one of their new flavors like the Bonaroo Buzz which was quite tasty. read more

A little pricy - it's cheaper to buy containers of ice cream in the supermarket or CVS. More variety/flavors here though. Free Ice Cream day is a big hit. read more

I absolutely love Ben & Jerry's, however my recent trip at this location was not the best. The associates were quite rude and pressured us to make a decision fast. Quality product, terrible customer service. It was 15 minutes to closing time (15 minutes is actually a lot of time but they were rushing us as if they wanted to close right away and run home) Couldn't even enjoy my ice cream! :( read more