Work had set up West Side Creamery to come out for an event. And a week or so ago we had a Ben & Jerry's truck also. But .. this was better! I loved they are local and the coffee Oreo is a must try!! Best of both. It was an amazing mid day pick me up! I will be taking my husband and daughter there soon for ice cream! Thank you for coming to our work! read more

West Side Creamery - Ice Cream & Frozen Yogurt Near Me - Acton, Massachusetts

This creamery was cute . They had alot of flavor options , I love the indoor/outdoor seating . The ice cream tasted excellent . Service was quick and friendly . read more

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Banana Chocolate Chip, Battlefield Road (chocolate with raspberry truffles), Coffee Heath sundae. Very tasty! A very friendly and efficient group. They had a bunch of people show up at the same time, but were able to serve everyone quickly and cheerfully. Their vibe was outstanding. Their homemade ice cream menu had at least seven other flavors I definitely want to check out next time. The ice cream pies and cookie sandwiches also sound intriguing. There was some 12 scoop, 4 topping special that I will need to convince my family to join me in trying. I think we're up to it. But maybe I could get their ice cream truck to visit my house instead ;) read more

Out of all the ice cream places I Have been to in Massachusetts, this place is the best. The quality is unmatched but on top of that they have the most fun and unique flavors while still offering classics. Everytime I go there I am compelled to try a new flavor and all of them are top notch. My only request to the owner: please make battle road a permanent flavor that is my all time favorite ice cream flavor. read more

Excellent ice cream. Real unique flavors that I've not seen before, including salted Oreo. Will definitely be back if we're in the area.

The ice cream is dense, creamy, and loaded with ingredients. They don't skimp on flavor and every bite is worth the calories! The black raspberry tastes fresh and is a perfect balance of not too sweet, not too tart - surprising favorite! The cookie monster was generously packed with cookies and cookie dough making it a perfect bite. Well worth the stop, even on a chilly autumn afternoon! read more

West Side... West Side is an idyllic business; the location and the total ice cream vibe is excellent - it could be in a Hallmark movie. It's really special. People - including myself - love it and for good reasons. There's room to grow and set the bar higher for this young terrific business. The staff is terrific but the system (or lack thereof) to process orders for people waiting in line is innefficient. It's a tad congested and it's not optimized - waiting 30 minutes while on a summer date is OK, but that is probably a small portion of the patrons. West Side is expensive and you get what you pay for: premium ice cream. I'd suggest more direct customer interaction in order to Scoop new ideas such as creating unique 'Ben and Jerry' type favorite flavors. Here's one: How about a vanilla ice cream with large chocolate chips vs. the exisiting version, which almost seems pureed compared to what I'm thinking. Thank you! read more

This spot is always really nice. The ice cream is super creamy, and they have flavors for just about anyone. Their chocolate varieties are especially good! The staff are always friendly, even when there's a really long line, and it has a very welcoming atmosphere. The interior has seating for a few people, and so does the outside, so whether you want to enjoy the sun or cool off in the ac, there's a spot for you. West Acton also has a lot of seating, so you can take your ice cream and go wherever you want. They also accept online orders, which is easier sometimes. read more

The ice cream was THE BEST! Amazing Cookie Monster by the way. The staff were so kind and they got the ice cream so quickly for me. It felt like if heaven was full of ice cream. YOU SHOULD GO TO WESTSIDE PLEASEEEEEEEE read more

I make my own ice cream. West Side Creamery does it better. There are many options in this area, but when someone asks me, I tell them to go here. read more

I have been going to this ice cream shop for 3 years, since I first discovered it. I've been to homemade ice cream shops up and down the East Coast. Westside creamery makes phenomenal ice cream. All their flavors are fantastic, but they're salted caramel ice cream is the absolute best you can find anywhere, as far as I'm concerned. read more

My friend and I came here around 3:30 and the place was barely crowded. We got served after a couple minutes which I found weird. I got the chocolate caramel brownie. I had this flavor a couple times so I knew it was good. However, I have a couple of complaints. The ice cream is not uniform in the shape it is supposed to be. I would like it in the shape it is supposed to be so it doesn't get all over the place. Besides, the flavor is really good, very chocolatey which I like, and has a good amount of brownie chunks. I will keep coming to Westside! read more

I unfortunately have to give a less-than-glowing review. The taste is acceptable, nothing particularly memorable, but it's dominated by an overly sugary flavor that leaves it tasting flat overall. In addition, it seems to contain a preservative or synthetic additive that can irritate even those with very mild sensitivities, myself included. read more

Checked out this ice cream spot when I was in Harvard, MA. The place is nice and big inside and has ample space outdoors which makes it a great option for a hot day! They're only allowing 1-2 customers inside and the way finding is easy to follow. I really like that the menu is nice and big and placed outdoors so everyone in line goes through it (by the time you order you know what you're getting .. hopefully). I got the Cookie Monster regular and it was delicious! The regular was actually a very big size. +1 for lots of street parking (free for 2 hours) read more

West Side Creamery - Cookie Monster, regular - Ice Cream & Frozen Yogurt Near Me - Acton, Massachusetts

This place always has a long line outside and I can see why. The ice cream is made in-house and is, without a doubt, high quality. Texture is creamy and smooth. Having tried the black raspberry and coffee flavors, I was definitely more impressed by the coffee. They use local coffee beans and the caffeine flavor was no joke. Hints of bitterness were just enough to launch the scoop into the above-average category for me. I wish the small size allowed for choosing 2 different flavors, as their "1 scoop" is the size of 2 large scoops, so it's a bit much for just 1 flavor. Prices are a little steep, but you could realistically get away with getting the size right below the small to make your wallet hurt less. read more

West Side Creamery - Black raspberry and coffee ice cream - both size small - Ice Cream & Frozen Yogurt Near Me - Acton, Massachusetts

Can I give them 10/5?! Gluten allergy was prepared from separate ice cream vats, given a gf cone as a scoop so still had the full effects. Flavors were phenomenal! Mint chip 4/5 Butter pecan 4.76/5 Blackberry Oreo 5/5!!!! Hubs said all his flavors were good, his favorite was the coffee, then green monster, last banana but really he said he'd order all again. Fantastic shop!! read more

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Amazing Ice Cream!!! Don't tell anyone! ;-) I can't possibly eat all of their delicious flavors. I just hate the thought of having to wait in a half hour line to get my fix. read more

West Side Creamery - Cookie Dough...my favorite - Ice Cream & Frozen Yogurt Near Me - Acton, Massachusetts

Delicious ice cream, tastes like home made! Love the pistachio, coffee, salted caramel and strawberry flavors. Just wish they had more interesting flavors other than the typical chocolate mint, chocolate Oreo, cookie dough, peanut butter everything. They even do mini dog sundaes! read more

Although expensive, this is a great place for kids with good ice cream. Limited outdoor seating.

Simply put: I have never been disappointed by a scoop from West Side. I may just have an affinity for ice cream, but I can point to other establishments where I have been disappointed before. Not so at West Side. Beyond just the friendly staff (who I can personally attest, are very interested in making any trip enjoyable for visitors), the ice cream is damn good to boot. There are some WSC-staples I can talk up nonstop (like Green Monster or PB Cup), but the real secret sauce is West Sides' rotating cast of seasonal ice cream flavors. Other nearby establishments seem to try and replicate the magic rotation WSC has mastered, but none come close to perfecting their charm. Whether it be the Battle Road (chocolate swirled with raspberry), or the Bourbon Praline (order a pint/quart EARLY in advance for Fathers' Day), West Side delivers consistent, delicious, and smooth-tasting ice cream every trip. It doesn't stop at ice cream scoops though--the ice cream pies are some of the best around (dare I say, THE best), and any holiday celebration would be infinitely better with a WSC ice cream pie in the mix (order these early too). The staff seem to have mastered their pie-making craft, and the "preset" pies you can order separate of custom pies (also recommend) are to die for. Finally, I'll give props to the staff one last time. As a previous employee, not only is management extremely well versed in the fine art of customer service, but they've imparted a well-picked staff with their same sensibilities. This staff is a testament to the good hiring practices, and it helps that the kids they hire know the regulars. If I have friends/family/visitors in the area looking to get ice cream, I will forever point them in the direction of West Side Creamery. You can't go wrong with a West Side scoop. read more

Best packed ice cream anywhere near here. Very friendly. Very large portions. Their ice cream pie is incredible.

Absolutely fantastic! This ice cream is top notch! I love Coffee Oreo and I tend to find the best by comparing the quality at ice cream stores or in grocery stores. This version is one of the best. It has a deep coffee flavor and huge Oreos. If you're going to go for amazing ice cream go here! I heard the lines are huge during the weekend but Tuesday afternoon at 1 o'clock, It's quite easy to get this delicious treat. read more

Cute little ice cream shop on the main drag in West Acton. Decent selection of ice cream flavors. Limited toppings. Super friendly staff. Decent size portions for the price. read more

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ice cream is good, i have two issues 1) service - you cant have everyone working on online orders as the line and walk-in customers pile up. literally nobody was helped inside the store for 5 mins while the three scoopers worked on online orders. 2) false advertising - you cant put "oreo" next to the cookies and creme flavor sign and not use oreos. They were brown cookies in the ice cream ...everyone knows oreos are black colored cookies - highly disappointed read more

Heard via word of mouth that this was a great new place and that it also had dairy free ice cream options (tried their vegan vanilla - not bad). The coffee ice cream is indeed delicious!!!!!! It's a small place with limited indoor seating and a small patio. Will return!! read more

Very creamy ice cream with flavors that are more familiar than experimental, but execution beats creativity any day. Flavors come through without relying on tons of sugar as a crutch--it's more about the butterfat. Limited seating indoors, two large picnic tables outdoors. Plenty of parking in the back if you know where to access it. read more

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Waited ten minutes while the high school girls working there failed to even acknowledge us. Will not be back.

Lovely family owned and operated business with a great selection of quality ice creams and homemade waffle cones. Even have a small patio area to enjoy your ice cream and people watch. What could be better? read more

Amazing ice cream pie! The next I've ever had. Highly recommend. They are 3 lbs each. Still eating it after 3 weeks.

The best ice cream that I've ever had, hands down. Never been disappointed by anything that we've tried. We're fortunate to have this gem local to us. Only drawback is the slow service. We've had quite a few issues with delayed orders and painfully slow service, even in off hours. If the staff could dial up their sense of urgency to get orders done in a timely fashion this place would be more convenient. read more

Great 4th of July dessert. Custom made! So good!!! Highly recommend them for a special occasion treat. read more

West Side Creamery - a slice of cake - Ice Cream & Frozen Yogurt Near Me - Acton, Massachusetts

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I brought my grandma's ashes here, I asked if they could make a limited-time flavor called "crematory surprise". I left my phone number in case they wanted to take it into effect. No response. Good ice cream though. read more

I love the homemade ice cream here. There are always fun new flavors and they are reasonably priced.

So realistically this is more of a 3.5 than a 4 but I'd rather round up than down... I've got a list of things I do love about West Side (those are down below) but I'm going to just start with the reason they're not getting 5 stars: * The toppings. This had happened sporadically in the past but is now turning into a regular thing and not in a good way: they cannot seem to sort out how to put toppings on. On more than a handful of occasions at this point I have ordered ice cream with a sauce and more frequently than not these days- you get a drizzle. Literally less than a teaspoons worth of sauce. Most recently I had this happen with a friend who ordered whipped cream and hot fudge... They put the hot fudge over the whipped cream and again... a drizzle. Everyone knows that a sauce goes UNDER the whipped cream and it's not supposed to be a tiny drizzle. It would be less obnoxious if they did not also charge you almost a dollar for your drizzle. Additionally the other toppings- they used to be decent about this but this is a consistent issue now as well- if you order a small with some toppings they previously would put it in a regular size cup just to make it so the toppings would fit. However these days, now you're more likely to get a regular sized ice cream which isn't what you ordered and toppings that then fall on the ground. ALL OF THAT SAID- I will still be going back. There are still lots of things to love. I will probably just remain heartbroken that Friendlys and DQ are still better at serving up PB sauce. The GOOD things (and really I'm sure there's more that I'm not thinking of) * The ice cream is delicious. Like REALLY delicious. * The flavor selection is great. They've got classic core flavors plus some great twists on favorites (pumpkin Oreo! Cookie Monster?!) that are seriously, so good. * The location is great. I love having somewhere I can go in town and the hours are excellent. * The service has always been pretty friendly * The sizing is a pretty good bang for your buck. * Ice cream pies! I ordered one for my sons birthday and was NOT disappointed. And last but not least- they stay involved in the community. I wish I was giving them 5 stars but not knowing how to properly top an ice cream is kind of a problem for an ice cream business ‍ read more

Terrible experience- brought our granddaughters for sundaes and could not make the girl understand what we wanted??? Literally asked for 2 sundaes - she just looked at us - very strange... You need better staff ... read more

Passing through and was looking for a reward after a long bike ride. Someone on the trail mentioned this place. I see why. Great staff, very friendly and had great flavor suggestions Cute shop. The price reflected the quality and quantity . I'll have to come through Acton more often. read more

They have the best ice cream in the whole area, and lovely staff. Their chocolate caramel brownie flavor is off the charts - get it with hot fudge!! Great spot for kids as there is an excellent playground + field right across the street. read more

I visited the Westside Creamery booth at the taste of middlesex expo. They had a coffee flavor and a Carmel chocolate brownie. They were so generous with their portion and so hospitable. I absolutely loved the ice cream! It had so much flavor and was creamy beyond belief. I can't wait to go to their actual store and try a larger variety! read more

West Side Creamery - Ice Cream & Frozen Yogurt Near Me - Acton, Massachusetts

I love this place! The girls who have worked there when I have been in are very polite and sweet. The ice cream is delicious. It feels like a cute ice cream parlor on the cape but it's in Acton. My family and I love it! read more

We love this ice cream shop. The staff is friendly. The ice cream is scrumptious. The Hibernator's Club (2 quarts of ice cream delivered in winter when we least expect it: January, February, and March) is a great gift for people who love ice cream. Our favorite menu item is the Sundae Kit. We order it for gatherings, parties, and our favorite made-up reason, Sundaes on Sunday. read more