Reason for giving it two stars: One, the older woman that works there is extremely rude. When I went with my sisters, we ordered together, and after they received their shaved ice, they still hadn't made mine. When I walked to the counter to see what was going on, I saw that my empty cup was misplaced in between the machines (they should have kept track of the order better) and I asked them about my shaved ice that was ordered a while ago. The older woman rudely responded with "you should have told me about yours earlier!" Wait what? I was being blamed for not keeping track of something that was their responsibility in the first place? I was so taken aback that it forever ruined my first impression of them. Two, I gave them two stars instead of one because their shaved ice is actually one of the best that I've ever tasted. With that being said, they should improve their attitude because it could really cost them costumers in the future. read more

Good shaved ice but HORRIBLE customer service. We would go more often if we were not made to feel like we are a bother to the employees

For shave ice outside Hawaii, this place is fantastic. Great flavors, and tasty ice cream included too. They're not open too late, so make sure you check the hours before driving, but I recommend it. My kids now beg to go often, and I'm guessing we'll become regulars although it isn't that close to us. read more

I am addicted. I've often seen the sign when I drove by and decided to stop in one hot day with my son. I had the Green Tea Ice Cream with Vanilla Shaved Ice (now combo #3). It brought me back to my memories of Matsumoto Shaved Ice in Hawaii 4 years ago. Since then, I crave it daily and have taken my family and friends here. They have a frequent buyer card, which I am excited. It's perfect for hot days. read more

If you love shaved ice this is the place for you!! No place better! However if you like good customer service pray the the woman with black hair is not there. She is not only incredible rude but speaks to her customers and coworkers like they are a piece of crap. Customer service is no stars! Shaved ice 5 stars. read more

I give them five stars! The best shaved ice I have ever had. The combination of ice cream and shaved ice is amazing. Not to mention the shaved ice melts in your mouth unlike other shaved ice that's crunchy. I recommend the big stix combo! Such a yummy treat! read more

My wife and I walked in and got the feel it was like "Get Shaved" out in the San Fernando valley......just with no annoying line.But the price was cheaper and I feel we got more for our money. Definitely will come back! If you get a chance, there is a cool painting on the side of the hall way covering the wall, which I would recommend they put out in the main lobby! Dont hide that amazing art work! read more

Great customer service! I brought my kids here for the first time last week and they absolutely loved it!!!!! I personally prefer shaved ice over raspados! This place is a must try! They have a mangoneada that's so good!!!! Tuesday and Thursday is they day to go! Double punch day on the punch card! Awesome! They do a nice combo which is ice cream and shaved ice! Perfect! read more

First visit and it was better than I thought it would be. Customer service was great and it was easy to order. You can either choose from the combos they already have posted or create your own. Either way, it doesn't change the price of the size you order, so you can be as creative as you want. Since it was my first time, I ordered the Big Stick and my daughter ordered the Candyland. They were both great. The place is relatively small and not very updated, but for the area, it was fine. There's a lot of potential if they ever decided to upgrade. The really nice thing is they play movies on the two flat screens they have, so that was nice to pass the time while waiting for our orders. We will definitely go again. read more

I'm stoked at the thought of coming here! Tuesday and Thursday are double punch days. The #3 combo is my choice " The Big Stick". Don't come at closing time ( as you shouldn't with any establishment) because its poor judgement and you get the service you rightfully deserve!!! I love the staff, they're human and real. To all the negative Yelpers, stick to Cold Stone, its more your type of pretentiousness. OMG! I can't wait till I get my #3 again!!!!!! read more

The place is so nice inside it has good customer service and the ice cream combo with shave ice is so amazing it's not like that shave ice you get where the flavor gets off untill the end it has flavor untill the end read more

Good, fluffy shave ice. Sugar free options available. don't miss it.

This is the best Shaved Ice I ever had in my life! I have tried other places and the ice is not as fine as this one. Nor the service. The lady that took care of me was flexible and cordial and generous with the flavor i asked for. Their menu offers a flavor for everyone. I can only describe every bite is full of deliciousness and just when you thing you are almost done...them you are surplice with ice cream at the bottom. This is the perfect combination of flavor and texture I was craving for. I love this place and will recommend it to everyone is looking for a refreshing taste of heaven! read more

First off let me say I love going too the store !! But I am giving one star off my last interaction with this place. that was on 7/15/17 I hired them too serve at my daughters 4th Birthday party. they charged 430 some dollars for two hours. I was told they would bring toppings and Hawaiian theme decorations. There was no toppings that I could see. After about an hour of serving I ask where the toppings were to that the young guy says oh it's only sweet condensed milk and chomy how can you these be considered toppings is my first thought. Then the Hawaiian theme decorations there was none of that either. The boys seemed too bothered every time someone went to get a serving of ice as well. I am so sad I expected a better experience from this place lesson learned I will find someone else for my next party. Save your money hire someone else ! read more

A hole in the wall, average service. Shaved ice and ice cream just ok. We will not be back.

Hosting 2 children and their mom from Korea for the summer so thought they would enjoy the experience. They took a picture for the memory and were quickly admonished for taking a photo...seriously??? what's the harm? Guess they are worried that someone might steal the business model, but "News Flash"...nothing novel here. Hawaiian shaved ice has been around forever and if the "New Orleans Sno-Balls" ever comes out this way you will see what real shaved ice is about...twice as many flavors and more generous portions. The unfriendly atmosphere will ensure this place doesn't survive the current economy. read more

I love this place best shave ice and the flavors are just good I haven't found another place like this one I recommend it soooo good must go

Went over there the other day to get a quick drink. It was so hot and I needed something to cool me down. I can't recall the exact name of the drink but it was strawberry flavored. The guy working there was courteous. The drink was good. read more

Great price for what you get. Super good value. Great flavors, they are not too syrupy, which is good in my opinion. The option to also get ice cream is also great. Really family friendly, they always have family movies on in the front. read more

The customer service was not the best, actually rude, the shaved ice was good but the workers were just odd, weird..

Most of the workers don't wear gloves when making your shave ice, and also reuse the ice that falls. I've been to numerous shave ice places and let me tell you, this one is not sanitary. You would think because if covid, but nope. It's very annoying because people just need to be more sanitary, not even because it covid, just period. They should wear gloves when making your ice, also wiping down counters after a spill and not just washing it with some water and then wiping it off with your hands. I've also seen the cashier (older lady) collect money and then scoop the ice cream and cover the shave ice without washing her hands. I dont know if she's the owner but that's nasty, money is very unsanitary and so are her hands! Wear gloves! They need someone to come out and check this place out because the people working there are not sanitary. The shave ice was nasty and taste like dirty tap water! I've had waaaayyyyyy better, it's expensive for just ice and fructose. The sanitary part turned me off completely. And how can you wrong with ice? For the price they ask, they should use alkaline water or something! read more

I went here with 3 people just because they had thriftys ice cream . Real bad idea !!! Chocolate malted crunch is my fav but not here . The malt balls were so old they were disintegrating in my ice cream . Chunks of something was in the ice cream also left really bad after taste in my mouth , maybe the ice cream sits there so long because people usually go for the shaved ice . Whatever u do don't order ice cream . The other people I was with got different flavor ice cream and something was wrong with all of them read more

One of my favorite places, but every time I come in here the girls are just beyond rude. Ether they won't acknowledge me when I walk it or just stare at me and not say a word. I came in today and no one came out for about 5 minutes but they were in the back talking and laughing. I got a shaved ice with strawberry, raspberry with condensed milk. I got charged for the condensed milk but didn't get it on my ice. That's my favorite part. read more

I thought it was ok except I wanted to get out of the heat and it was more hot insode the place than outside. Idk if they purposely keep it hot in there to sell more ice or what but that pretty much wpnt bring me back. I like to be comfortable not miserable. read more

This place is awesome! The ice is smooth and flavorful. You can order a max of 3 syrups or make it a combo with ice cream. The lady over the counter was nice too. What a wonderful way to cool down on a HOT day. We'll definitely be back for more. read more

We recently discovered this little gem. The shave ice is so tasty and there are so many flavors! We love it here. The people who work here are nice. The stamp card is a plus read more

Didn't like the ice cream that much, but the shaved ice is Amazing! the sour combo with sherbert and shaved ice is very tasty! It wasn't crowded and server( young lady) was very nice. The other reviews speak of an older lady who is rude- i didn't meet her, but there was a older lady who was in the back staring at me as if she could be rude. Nonetheless the experience was great and i will be back! read more

Love this place. We like to come to grab a scoop or two. Very reasonable price and the staff is nice. Bring the kids, plenty of seating inside and they always have a kid friendly movie playing! read more

First time coming and I tried their Chamango, super good! Will definitely come back!!

This place is great. I love the variety and options they have there. The combos are very good. And the employees were very friendly. If you haven't tried this place yet I would highly recommend it. read more

You know when you try something new & after, or even during your experience, you keep repeating "I'm definitely coming back" Well, this is one of those spots! The delicious syrups cling on to the feather light ice & gives it an artistic look. I get the rainbow (small) with green tea ice cream for only $3.25. There's plenty of goodness in the small, but since this ice is soooo irresistibly delicious, you might want to opt for the large for $4.25. You get three syrup flavors & what looks like two scoops of your choice ice cream. I'd show you a picture of my treat, but it feels as if taking a picture would take way too long for me to devour my little bowl of heaven. It's best to know what you want before you get to the cashier because everything is made to order & if it's busy, you'll wait about 5-10 minutes. I'd wait as long as it took, but that's me. If you're overwhelmed by their chiices, they offer 12 preselected combos (on back board). The #4 comes with yellow syrup (banana favor) & red syrup (strawberry flavor) with vanilla ice cream, small, for only $3.25 (my daughter's fav). The colors are as vivid as they taste on this one! I'll try my very best to take a picture of my next treat so you'll get an idea of its unbelievable goodness. read more

Below Zero Shaved Ice - The strawnanana(left) is the #4 from the preselected menu. The other is a rainbow w/ green tea ice cream. Yummy!!!!!! - Ice Cream & Frozen Yogurt Near Me - Upland, California

The closest thing I have found to Hawaiian shaved ice out here in a LONG time. Nothing compares to the real thing but it definitely does the trick! Tons of great options and flavors to choose from, very reasonable prices and overall ok atmosphere. Nothing crazy or over the top, but it's just a shaved ice place so my expectations weren't too high anyway. Worth it! read more

Reminds me of north shore's shave ice - ice cream, condense milk and li hing powder!! read more

Below Zero Shaved Ice - My own mix with li hing powder, condense milk and ice cream - Ice Cream & Frozen Yogurt Near Me - Upland, California

Amazing place! I LOVE the snicker combo (combos have shaved ice with a mix of ice cream). The owner is very nice, and she is always happy to bring a smile to my kids faces with her Hawaiian shaved iced. read more

If you're a fan of Classic shave ice, then this is the spot for you. Prices are very good $3.00 for a large with the flavors, and they have a huge selection of different flavors. They also have ice cream but I stick with the shave ice. They mix-in the ice cream with shave ice for some interesting combinations. Not enough seating if you plan to eat it there, and when it's busy the wait can get pretty long, but it's worth the wait for the deliciously cold goodness. read more

I like how they put lids it's easier to eat with no mess! Really smooth ice (I should say "creamy" ice) with tons of flavors to choose from. Double stamps on Tuesdays. Give them a call because their business hours change and this Summer they usually stay open up until 10pm! read more

I really enjoyed Below Zero. The owner was very nice and the shaved ice was refreshing. Who doesn't want shaved ice in this heat. The shaved ice is so good I think I would also visit all year around. read more

niece found this place on google. all i can say is ... daaaaaaaaammmmmmmmmmm this place is freaking bomb? havent had one of these since i was like 7 years old! read more

Best Hawaiian shaved ice and cream Ever love it love it... I recommend this place to everyone a must try...

Normally I would give a place like BZ 4 stars due to space and seating limitations. However, the selections and customer service more than make up for it. The ladies who run this place clearly have the customer's best interest at heart - big thumbs up!! read more