They're never open!! They're closed on rainy days which is understandable because not much business for a shaved ice place but they're also closed on mondays for some reason. And they're never open on time! I went with my 6 year brother around 1:00pm and they weren't open yet (they're supposed to open at 12:00!!). Not to mention they close super early ahead of schedule too. They're supposed to close at 8:00 but I tried to go around 6:00 and they were closed already. It's like a game of tag with them. I would save your gas and find a place that's actually Update: still never open. I waited 40 minutes and no one showed so I left. They've just lost my business for good! read more

They have bad customer service. The staff seems stressed, they do not smile, and are not friendly. The ice is good but bad customer sercice takes away the experience. Today is my second time here because it's hot and I brought my husband who agreed on the girls having attitude. My advise is know what to order before you come or else they will give you a hard time, the menu is a little confusing. There was a male there my 1st time who was very kind, courteous, and had a great overall attitude, I only returned because he made my experience a great one. I just hope the staff follows his lead and If they too had the same personality I would visit this place more often. But for now I will look for a place with better customer service. read more

Below Zero Shaved Ice - Ice Cream & Frozen Yogurt Near Me - Upland, California

Used to love this place but unfortunately the last couple of times we went, either the ice or syrups tasted like dirty water. I thought the last time had been a fluke so we took the kids and went again months later but still the same taste. My husband and I threw ours in the trash. The woman that worked there also made a smart comment to me when I asked a simple question. Bummer. Won't be coming back. read more

First time here. Love all the options we all got something different to try/share. Great prices too read more

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Easy on the syrup please! I've been here a couple times thinking that my experience would be better somehow. I haven't seen other Shaved Ice locations/trucks work over a wire rack in case of spillage. They drench your ice with syrup! Once you get to the bottom of your styrofoam bowl/cup, the syrup is just sitting there in a large sugary puddle. It feels like I ate a squeeze pop from the ice cream man when i was younger and ran through a playground, & get that heavy feeling in your throat. Once I told the lady as she was drenching my ice with Watermelon and Melon syrup .. "just easy on the syrup please" and she just looked at me like i was crazy. my cup was still sticky and the downside is that my melon tasted like toothpaste. I avoided to eat that side and threw it out. The only PRO is that I like their concept about ice cream on the bottom and placed on top. read more

I love this place! My boyfriend and I have been coming here for a while now and each time is better than the next. The owner is very sweet and her employees always take such good care of us. Try the numbers 8 and 11!! read more

Buy one get one free shaved ice on Thursdays... What a great deal! The ice is well-shaved (light and fluffy and Hawaiian-like) and they're generous on their syrups. Best of all, they have condensed milk! If you ask for it beforehand they can mix it in all together otherwise they'll give it to you in a separate container. read more

Maybe or maybe not better than Frostbites...sue me! It's out of my way but when I'm visiting my friends or coming home from Victoria Gardens, Ill come here if I'm craving something sweet! You can make your own shave ice or get a premade one! I always get the Cookie Monster (cookie dough ice cream with caramel ice?) in a large to split! Total is around 4.25$ and you get those stamp cards with each purchase. read more

I was craving some Hawaiian shaved ice since getting back from vacation from Maui, so off to yelp to search. called up my sister and our families met there. Everybody enjoyed it and we all will be back. I got the #3, the big stick combo, some vanilla ice cream with the shaved ice. It was very good. I can only give it a 4 because of course I have to compare it to maui. cant wait to comeback read more

This place has given me some of the best customer service I've ever had. My boyfriend and I came here for the first time and we had no clue what to go for and the woman helping us was amazing. She was very patient and let us try samples of her favorites and suggested combinations. When we finally chose what we wanted she was so fast to get them out to us right away and was kind and talkative throughout our visit. Will be back and Most definitely recommend this place read more

Product is great when you can catch them open... Went there four times within the past couple of weeks at various times and they're always closed! Yesterday, waited over a half hour past their stated opening time - no-one ever showed up to open the place... It looks as though they may have gone out of business! read more

My family and I stopped here yesterday since it was hot and we wanted a cold treat to cool off and we were pleasantly surprised. I am a very picky shaved ice eater since I grew up eating the best shaved ice in Hawaii (my uncle owns TATs shaved ice truck and it is amazing)...so I didn't expect much from this place, but it was worth the stop and we will be back again (and again and again if my husband has his way). The portions are big and the prices are even better. The only reason I didn't give them 5 stars is because I am used to strong flavored syrups and although their syrups were tasty they didn't pack the punch that I am used to and enjoy. My husband also could not taste the vanilla flavor on his (he got banana and vanilla) but there was a ton of ice cream and li hing mui powder which he really liked. My son even enjoyed it. Needless to say this will be added to our favorite places in the area. read more

We were so happy when they finally opened up for business! I am hooked on their Chai latte with condense milk (sometime caramel). My son loves Candyland, but would like to give others a try. As for Dan, I like to order him what I think he would like and so far I have been right. I have ordered him, Big Stick, Root beer float, and Cherry Coke (without ice cream). I always tease my mom about ordering plain vanilla ice cream, but BZ has the best! We go twice a month and I am sure more when it gets warmer! read more

Great place and the lady who owns it is so nice. They have so many flavors to choice from. But they also have their famous flavors too.

In some reviews people said this place was almost like Hawaii's. I have yet to find a place like Hawaii's. They have the "snow cap" (condensed milk) & w/ iced cream so I thought it was going to be legit. Nope! And them smashing a cover on top defeats the whole purpose of the lightness of the shave ice. And they put waaaaay too much syrup. On another note, my niece was with me. She just had ice cream on a cone. It was too much for her to hold so we asked for a cup. And they said they couldn't give me one. I said I'll buy an empty cup but they still said no it's either a cup or cone. Not both because they have a cup count. Um ok? Conclusion: I knew it was too good to be true. I'll just go to Hawaii. read more

Good experience! The shaved ice is oh so yummy and the employees are so helpful! So manh options! Definitely coming back :D read more

Below Zero Shaved Ice - Mom devouring all the leftovers! :D - Ice Cream & Frozen Yogurt Near Me - Upland, California

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Below Zero is amazing what else can I say. I found this place after I was dying in theheat! They have the softest shaved ice I've ever eaten and unlike most places where they barely put only a scribble of favlor they pour it on!!!!! When you get ice cream it's like heaven in a cup! This is my new favorite spot and if you ever need a cool treat to make you smile Below Zero is open till 9 :D and make sure to get a punch card because you'll be hooked. read more

I'm updating my review to a 3 for a couple of reasons. Bad - the hours. 12-6 doesn't really cover my usual times of wanting shaved ice. Bad - the seating. Little of it, but more importantly it's kind of uncomfortable and the very loud TV is really distracting. OK - The quality is all right but I've had a bad run lately. Last few ices were underwhelming. It might have something to do with my getting sugar-free syrup. The ice has been dense and soaked with syrup which (again, maybe because it was sugar-free) had an awful texture. Good - The price is low, and it still tastes pretty good on the whole. Still satisfactory on the whole, but it could be better. read more

YELP hooked us up again! Craving shaved ice and being at a baseball tournament 2 hours from home, we found this place. The owner is a bit chatty for my liking but the flavors and service were great. Love that they serve in the cups vs. those stupid plastic hat things! We got a punch card and ended up using it since our team kept winning. If we are ever in the area again we will be showing up for sure! read more

Amazing customer service and really good ice cream and shaved ice combo. So far I've tried the Big Stick and the Chamango and both are really awesome flavors and good prices. I also love that they've got the stamp card; every Tuesday and Thursday they have a double stamp day so it allows you to get a free one much quicker. Lastly, I love how nice everyone is! Great customer and I'll definitely be going back soon. read more

Just like Hawaii! Awesome place drove over a half an hour to get here and will def keep coming back!!! read more

Below Zero Shaved Ice - Ice Cream & Frozen Yogurt Near Me - Upland, California

I've only been once. The service was as sweet as the cherry and blue raspberry flavors I picked. I'm nervous to try the combo, but I plan on going back to do it. My mouth was blue for about 12 hours. I think that's a pretty good standard for shaved ice. They are closed on Mondays until the average day temp is 90 or higher. read more

Why would this place close at 7pm in the summer? Just came back from a famous shaved ice place in Oahu, & i must say it was not as good as this place. Only get three stars because of closing so early in the summer. read more

Best Shaved Ice in town. Definitely recommend!! It was also very Covid19 friendly with the plexiglass between yourself and the workers.

I love love this i drive down this street to get some ice be for i go home.this shopping center is pretty cool

Love this place! I've been coming here since 2013 and the flavors are still yummy! However it seems like their prices have gone up and the cup sizes have shrunk which is why I didn't give them the full 5 stars... I understand the prices going up but why did they have to shrink the cup sizes read more

Don't do it, I brought my niece on this hot day. The shaved ice or the juice they put in it taste old almost moldy. They did not offer to give me a refund either. I'm so disappointed. read more

Up until now, the shaved ice I would get was from the Get Shaved truck and their store. Now that Below Zero is close I can get there and have my fix. I agree the ice isn't as fine a get shaved, but they have the same amount of flavors and the condensed milk (always a plus). Seating is scarce, and at times they need to clean up after sloppy customers (hey, people if you make a mess, be helpful and clean it up). Now that it's getting warm out there, I'm thinking it's going to get busy... read more

What a delicious treat on a hot Saturday!!!! And the selection is amazing. They even carry Thrifty Ice cream. The owner Ana was at the front and she is such a pleasure and made it fun to visit. I never ever finish a full Desert, but this one, Coconut Ice cream with Mango Shaved Ice, i did !!!! read more

Yum! As good as Matsumoto shave ice in HI. They will be getting in more toppings, but they have a ton of flavors. Get vanilla ice cream at the bottom to balance out the sweetness of the syrup. read more

I've been craving Hawaiian shaved ice since my trip to Maui last year. I tasked my brother-in-law to find a place close to me that served it and he did well! He found Below Zero. We went at night and it was quite hard to find since they don't have a lit up sign. They have a list of combos of ice cream and syrup flavors or you can create your own by choosing among various ice cream and syrup flavors. I chose to go with the pineapple coconut ice cream with mango and coconut syrup. It definitely hit the spot. It isn't exactly like the real Hawaiian shaved ice, but it definitely will do. read more

Below Zero Shaved Ice - Tropical storm with pineapple coconut ice cream! - Ice Cream & Frozen Yogurt Near Me - Upland, California

Closest shaved ice to the real thing in Hawaii! Shaved Ice is so smooth and never comes out in chunks. They have so many different already combo combinations/flavors or you can pick up to 3 different syrups, Ice creams, and/ or toppings. My favorite combination is small cherry, blueberry, and bahama mama with condensed milk on top. Sometimes I'll also add vanilla ice cream. It's onolicious! read more

I have to support this spot just for having true shaved ice compared to some places who use crushed or grated ice that are rather large chunks of ice. I might be splitting hairs but it makes a huge difference in the end product. Just take a look at the Shave ice machines next time you go to a shave ice spot. The ice should be shaved not crushed or blended. That being said we tried the ice cream and shave ice combo. Vanilla and any shave ice flavor will be great. Just watch out for for the candy flavors they tend to be too sweet for my taste. Wish the place would have more sitting space but they have a few seats outside. read more

The best place on a hot day....great service, the people and environment happy and welcoming the shaved ice n ice cream was pure delight!! Can't wait to come back for more(: read more

Below Zero Shaved Ice - Ice Cream & Frozen Yogurt Near Me - Upland, California

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My favorite ice cream treat location. Delicious and affordable! The owner is kind and friendly. Love the variety of flavors! It's a staple location in our area. read more

The shaved ice here is soft and snow like, which is perfect. My favorite combination is orange and vanilla ice with vanilla ice cream. My daughter got birthday cake ice cream with cotton candy ice which was also good. Great place to come on a hot day. The staff is friendly and help the customers quickly. read more

Below Zero Shaved Ice - Birthday cake ice cream with cotton candy ice. - Ice Cream & Frozen Yogurt Near Me - Upland, California

This is the best Hawaiian style shave ice I've had since coming to college on the mainland. I've been to other places in rowland and claremont that are taiwanese style. But here, they keep it pretty simple. I got a regular shave ice (vanilla and strawberry) and was surprised to find out that condensed milk comes with it :) I was also surprised to see that my vanilla syrup was clear (a little confusing for me, since its usually blue). Oh well, tasted great anyways. The syrups are very very sweet, and they give you sooooo much. I heard the owner is from Hawaii too so I will definitely be coming back!! read more

I've been coming here for more than a year now and this place always satisfies my shaved ice cravings! It's not like Hawai'i, but it's damn near close :) I usually get the same thing everytime because it's like trying it for the first time. I get vanilla ice cream with Tiger's Blood and vanilla flavor with Li Hing powder. It's my favorite. I've also gotten the dulce de leche flavor with cookie dough ice cream, that one is also good. I recommend the Li Hing powder!!! Sooo good! And I love the staff, they never give me problems and they are always all smiles :) read more

Below Zero Shaved Ice - Ice Cream & Frozen Yogurt Near Me - Upland, California

Can I say this place is a hidden gem .Im sad I found this place in the fall I missed out all summer .I walked in not knowing what to get and the man behind the counter was very nice.Took his time to explain the flavors and all the options was even willing to let me sample flavors.You really don't get service like this anymore .It was about a week ago that I went late on the review and have wanted to go back but I've been busy .Though I will make time to take my son can't wait to taste other combinations . read more

Below Zero Shaved Ice - Vanilla ice cream and mango and strawberry shaved ice with condensed milk so yummy - Ice Cream & Frozen Yogurt Near Me - Upland, California

Below Zero is the best place I've had for shaved ice with ice cream. I grew up in the IE and now live in the LA area and there is a similar spot with more locations out here called Get Shaved and I say Below Zero is way better. When ever I am in town I make sure to make a stop. I normally get the berry berry good and the sizes are huge for the price I can rarely finish a small. Also the service is always great hardly ever a line and always polite. Make sure to get yourself a punch card if you plan on returning. Great small business to support. read more