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    Bellhop Moving

    3.1 (125 reviews)
    Closed 8:00 am - 10:00 pm
    Updated 2 weeks ago

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    Fine China in a box that was not full and had no packing paper or bubble wrap to keep it from caving in.
    Sherrie W.

    While some of our experience with Bellhop was decent, we had some issues as well. We chose Bellhop because we were moving from Texas back to Tennessee and we were moving to Chattanooga where Bellhop was founded. Our sales person, Victor, was great. He answered all of my questions and gave me every bit of information I needed to feel prepared for the move. We opted to have them do our packing for us. The packers arrived two days before our move date and I initially thought they would be there for two days. I now know from talking with customer service that they were only scheduled for one day (8 hours). It was a team of 6 packers who were only there for about 5 1/2 hours. We were charged $2,400 for the packing service which is way too much but we didn't have time to pack ourselves so we went with it. Before they left, we did a walk through of the house with them to see that everything was packed, but we didn't notice the issues until after they left and this is where the bad part of the experience began. My husband happened to open one of the boxes looking for some shoes that he did not mean to pack and saw that they had packed an iron with water in it in the same box with his dress shoes and boots. This prompted us to start looking closer. There were boxes where the tape was already coming off the box. There were extra large and large boxes that had not been fully packed so if you set another box on top of them, they would cave in. I found that my fine china dinnerware and glasses were in one of those boxes. They shrink wrapped many of our pictures rather than bubble wrapping them. In the end, we spent the better part of Wednesday and Thursday repacking things they had already packed because they were just in a hurry trying to get to their next job. They did not care about packing our items with any sort of care. I contacted Bellhop customer service the next day and was on hold for over 30 minutes and never got to a person. I contacted Victor, our sales person and he was able to open a ticket for me with the "Move Success " team. I sent plenty of pictures that confirmed the terrible packing job. It took them a full week to provide an outcome (even though I called or texted almost every day) because they said they needed to talk to the packing team who I assume was not calling them back. They initially only refunded me $200 but I eventually was able to speak to Gracelle who I believe is in management on the Move Success team and she was very helpful. She listened to my concerns and ended up refunding me an additional $708 (which equates to charges for 2 hours of packing time). While the service did not fully meet our expectations, the customer service team in the end did attempt to make things right and listened to my concerns. Hopefully they will take lessons learned from our feedback and make some changes in their packing team sourcing and in the way they deliver customer service. I've included some pictures of the packing job.

    Joseph T.

    Mover Beware! My experience with Bellhop includes movers showing up 24 hours late, not using any blankets or pads (which I found out on delivery), and a whole household of items destroyed. Broken nightstands, dressers, tables, and chairs. To top it off, I received a credit of $403 for my damaged goods. A supposedly standard $0.60 per pound. My damages are likely $9,000 in fairness, so the $403 is a joke. I heard from my move coordinator Joan one time, 3 hours after my movers were supposed to start. She was out of office during my entire move and didn't bother responding to any calls or texts. The customer helpline phone number isn't answered, by the way. Bellhop will tell you that they are short staffed. I have an apartment full of broken furniture. Bellhop May be cheaper than the alternative, but it is most definitely not worth it. Good concept. Horrible execution. And even worse customer service. They are not motivated by your dissatisfaction.

    Dongxuan Z.

    Not until now did we know how horrible they are. Long story short. We paid over 600 for moving a 1b1b. They did not do any wrapping. What's more ridiculous is that one mover left in the midway and saying that he has another appointment. The company says we have wait for an hour for them to schedule a backup. At the end, I have to move myself with one of the mover. Not until we have tried another mover, we do not know moving can be such a smooth process. I have attached my receipt, in case anyone would think I am a bot. If you move, stay away from them. They only made the website looks simple and straightforward to you.

    Move went fairly decently. Only moved 4 miles or so and had packed and staged everything. However, they must have dropped a few boxes and broke a lot of our kitchenware. I bought insurance, submitted a claim with pictures and value, but have not seen any response or results for that claim after 40 days. Called more than 3 times, used the messaging service online. Better to go with a more substantial/reputable company and pay more than to deal with the hassle. (There has been no progress or resolution as of 9/11 8:25am CT)

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    4 years ago

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    2 years ago

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    Matt, thank you for taking the time to leave a review!

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    4 years ago

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    3 years ago

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    Dusica, thank you so much for the wonderful review

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    Ask the Community - Bellhop Moving

    Review Highlights - Bellhop Moving

    Antoine and Erion were my movers, and they both put off good vibes.

    Mentioned in 2 reviews

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    AM Moving Company

    AM Moving Company

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    If you're looking for professional, friendly , respectful, gentlemen to move your precious items, I…read moreHIGHLY recommend AM Moving Company. From the moment the guys arrived at our old home until the moment they unloaded and unwrapped the last piece of furniture at our new home I can say it was completely seamless, and we have a LOT of -ish! They packed items we hadn't packed with no hesitation or question. They went ABOVE & BEYOND making sure furniture was placed in the correct room, that it was positioned how we wanted it and even moved a few HEAVY items a few times just to make sure it was to our liking. Did I mention they took beds down AND set them up at the new house? Upstairs AND downstairs? The day was extremely long but they never showed any sign of being tired, they kept right on unloading, going up & down at BOTH homes too!!! Bottom line, my husband & I would recommend AM Moving Company HANDS DOWN to anyone needing professional moving services. Best of luck guys!!!

    DO NOT USE THIS COMPANY -- ESPECIALLY DONNIE!!! This was hands down one of the worst business…read moretransactions I've ever been involved in. Completely dishonest, unprofessional, and disrespectful from start to finish. I referred Donnie a long-distance move for my clients, and from the very beginning it was a mess. He rushed through the phone call, failed to gather basic and necessary information, and quoted my clients $1,500, which turned out to be wildly inaccurate. When the movers actually showed up, the price magically jumped to $2,300 -- and even after paying that inflated amount, they still didn't move everything. My clients were forced to rent a U-Haul themselves just to finish the move. Absolutely unacceptable. Communication was nonexistent. At pickup, the movers couldn't even give a rough estimate of when the items would be delivered. My clients' belongings were left in limbo for days, and it took countless phone calls just to get a vague update on where their items were and when they might arrive. This level of disorganization is shocking for a company that claims to be professional. On top of all that, Donnie personally put in writing that I would receive a referral fee. When I followed up to resolve the issue professionally, he completely dodged responsibility -- ignoring messages, blocking my calls, and refusing to communicate at all. That alone should tell you everything you need to know about his character and how this company operates. I was told my concerns were "escalated to customer service," yet I've heard absolutely nothing since. No follow-up. No accountability. No resolution. This company is misleading, unreliable, and operates with zero integrity. They bait customers with low pricing, change terms last minute, and disappear when problems arise. PLEASE BEWARE -- save yourself the stress, money, and frustration and stay far away from this company.

    Bellhop Moving - movers - Updated May 2026

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