The service here was pretty great, the concierge was wonderful and all of the people we came across…read morewere great. The facilities themselves were just okay. If you were traveling for work and staying at this hotel, and needed a day to just forget that everyone existed, this would be great for that.
My friends and I flew down from Richmond during a crazy winter storm and decided to get a day pass here among other things. The day pass included spa access during their open hours, as well as pool access. Unfortunately, because of the unseasonably cool weather, the hotel had not opened the pool which pretty much made the spa the only option for anyone else who had purchased the resort pass too, and I'm just not sure the facilities were up to that task.
The spa itself had a relaxation area, which was three lounge chairs in the room with a hot tub and a cold tub. In the room next to that, there was a dry sauna, a wet sauna, and a shower. I'm not a huge fan of the dry sauna, dry heat isn't really my thing, but I did rather like the wet sauna room. It was nice and large, and the hot steamy air felt great on my poor frozen winter storm lungs. The cold plunge pool is also not my thing, but the hot tub was awesome, but it had a couple of pretty huge problems. The first was that it was up a flight of stairs. Everyone in our party has limited mobility in some fashion and One of our party uses a walker and isn't super mobile at all, so it was very difficult to actually make it to the hot tub. Might have been nice to know it wasn't actually accessible before we booked the spa. Luckily, even though she isn't super mobile, she is able to haul herself very slowly up stairs, provided it has a nice sturdy railing... Which it did have a railing... unfortunately the railing was completely loose at the bottom and not particularly sturdy since it was only partially connected. It had stone steps, and due to the nature of the room, they were a bit wet so they had nonskid stickers on them, but it had unfortunately peeled up and was mostly loose. Ultimately, our friend ended up using us as the steady banister to get up the stairs, but that probably wasn't any safer since it wasn't like we had anything to hold onto because again... slippery stairs and loose banister. We made it up safely, and then try to get in the hot tub. The tub itself is square, has a ladder railing, but we couldn't actually see any ladder steps, so we kind of had to guess where was safe to get in the pool. Being the most mobile of the group, I ended up sitting on the edge of the tub and feeling around with my feet until I figured out that the tub has three walls with stone benches around it that we could step on and get in. We only actually figured out after getting out that the pool had sunken footholds in the wall, not an actual ladder. Never would have found those getting in, but learn from our ignorance.
The hot tub is awesome, the jets were great and absolutely the thing we needed after the plane flight and freezing winter storms, but everyone else felt that way too, so we were unable to get back in it again like we would have liked. We ended up heading out earlier than we intended and just sitting outside for the rest of our stay. Overall, the place is small, which makes it hit or miss as to whether or not you can use the facilities, which makes it hit or miss as to whether it is a good value for the day pass. You may luck out, or you may strike out.