This is one of my favorite spas in town. I've been eagerly waiting on all the renovations to be…read morefinished but have to say that now that they are (or at least it seems they are), I'm a little disappointed. One of the BEST parts of the spa was the relaxation room where you go before or after your massage. It has the beautiful views and cozy feel. I say was because on this last visit certain key elements were missing: 1) they were not diffusing that magical esencia smell that was their signature, 2) no gentle music playing in the background, and 3) they removed what feels like half of their seating/lounging. The room used to have little seating areas that were cozy as singles or group and those have changed to benches.... Benches! I was so sad. They still have the 6 lounge chairs that look outside but the rest of the cozy spaces are not there. People just awkwardly sat on benches to wait for their massage. I have to say this knocked out 2 stars for me and was a game changer for returning as their is no real place to unwind to either prep for your massage or unwind and regroup after you finish your spa experience. The rest of the amenities worked well. The area for steam room, sauna and jacuzzis is also bright now unlike the dimmer lights from before. Overall, it is still a good spa, but I might explore others unless I hear some of the changes have been fixed.

I have been here a few times and I am sure I will be back in the future. Esencia spa has great…read moreoffers throughout the year not just during Miami spa month. You are taken to the back by one of the employees who explains where the lockers are and then gives you a tour of all of the different water amenities that they have. I love the Jacuzzi with the cold plunge pool right next to it. I also do enjoy all of the different sauna steam showers that they have. The muscles there are awesome. I had a deep tissue massage this time which was amazing. I love that you're able to go to the pool and enjoy lunch while enjoying your spa services. I'll definitely be back.

Easily a 5/5! From the warm welcome to the great treatment and the goodbye, it was a great…read moreexperience! I booed this spa via resort pass and it was an incredible deal! 60 minute aromatherapy massage, beach chair with umbrella and valet included for $265 was really a great deal! If I went directly through the spa reservation, that treatment alone would have been $260. Lyly, was the young lady who confirmed my appointment and she was also the same personnel at the front desk upon my arrival. She was extremely warm and welcoming. She then led me to Brianna, who worked the spa area and she was incredible! These two girls were a 20/10 with the exceptional service and hospitality in which they provided. The treats and teas were an added touch to the experience. My spa specialist, Marli was nice also and I did fall asleep during the treatment so she nailed it. The beach was PACKED but it was nice with excellent staff and delicious food options. Valet was efficient and friendly. Thank God it was complimentary or that would have been $50 out of pocket. Yikes! Great experience and beautiful Easter Day at the spa and beach. Check them out and enjoy!

@annainthe305 I came here for the Miami Spa Month deal. It is definitely the best deal I could…read morefind. The spa itself is gorgeous, putting me in a peaceful mindset as soon as I stepped in. The attendant in the woman's locker room was a sweetheart. She made sure I had everything I needed and brewed me some hot tea after my massage. I had the hot stone massage. My masseuse, Pedro, was fantastic. I felt completely rejuvenated when it was done. The deal also included beach chairs. So afterward, I had some time to relax on the beach. It was an absolutely perfect daycation.

Such a relaxing time at this spa. Attended with the spa month special and loved the attention I got…read morefrom staff since the minute I walked in. Had a very relaxing massage and the indoor spa pools and steam room really took it to the next level of relaxation. Would definitely return for another spa day.

Miami was having spa month so I decided to come here because I've been wanting to try this place…read morefor a long time. I should've known this experience would've been bad from the beginning because they never answered the phone and they make you pay upfront. I decided to make a day of coming here only to find out that they validate your parking for five hours and anything after that you are charged overnight rates which it is $78 to valet Park. I ended up parking in a parking lot a half a block away. Traffic was insane this day so I ended up arriving 20 minutes before my appointment I was greeted and shown the facility. With just enough time to undressed and head up to my appointment. They give massages on the second floor, mine was excellent. It was a deep tissue CBD oil massage. I got hot stones for the very first time and thoroughly enjoyed my time in the room. It's everything after that that ruined my day here. They have a co- pool area inside. That had these loud women, no one ever said anything to them even though there was signs everywhere saying to keep our voices down. I decided I would go enjoy a quiet meal. I went to one of the restaurants in the lobby, the teriyaki salmon bowl was very delicious. Salmon was cooked to perfection. I ate every drop of it. At this point, I headed back to the spa. The women were gone, but it was a little crowded, so I decided to head to the Jacuzzi in the ladies locker room area. The water was very cold not the temperature of a Jacuzzi so I went to the front and let the staff know. She said that she will put in a maintenance ticket about it and so we waited. A lady came in with her man and they both got in. I decided to go in the steam room and almost tripped over the tile. The steam inside the room was good. And most importantly the room was quiet. I wanted to sit out a while and decided to sit on one of the heated loungers, which didn't have an ounce of heat on it. I decided to look around a bit and noticed that this place was just very rundown. They charge a lot of money, but are not putting any of it back into the establishment as far as I can tell. I did not know they shut down the rainfall room, which I was really looking forward to. In the reservation, it tells you that you can sit on the loungers outside by the pool, so I decided to go out there and enjoy the sun for a bit, but of course out there even the loungers that were far away from the pool staff was saying that you had to pay for, and this was not a cabana. I got fed up looking for seats. I decided it was time for me to go back inside and wait for the Jacuzzi to be fixed. Another woman came and got in and said the same exact thing that I had said and went to go talk to the staff an hour later still no one we decided to leave when they asked us how our treatment was we said it was good, but nobody ever came to fix the Jacuzzi. And then the woman let us know that they told her that they would come the next day because they didn't wanna walk in on the women in the dressing room. i'm not sure how that helped the guest that day but OK, she was just never gonna say anything. I'm glad I got to try this place discounted because I would never come back there.

Best of the Best! Ask for Alejandro - he's a miracle worker and a very good listener as he focuses…read moreon the areas of concern and knows exactly what to do. very skilled and loves what he does. After a session my body feels healed. Also, the staff is always kind and the atmosphere of the spa is peaceful.

Made a appt for couples massage $250 package. Service was excellent. Me and my husband had chose…read morewhoever .. we both got guys and we both chose medium pressure.

If I could, I'd get a massage from Chacha every day. Not only she's a great person, but she's also…read morean amazing massage therapist. I've had great experiences with her both during and after my pregnancy. Her prenatal massage was fantastic and I can't recommend her enough.

My husband booked me a treatment at the spa for a surprise. After reading some of the reviews, I…read morewas concerned about the practitioners. However, I was so lucky to have cha-cha and had one of the best massages I could have ever hoped for. She was so attuned and absolutely phenomenal, she was great at adjusting pressure when necessary and somehow I was able to know exactly what my body needed. She truly has magic hands. Cha-cha was definitely a five star masseuse. I took one star away because of the spa facilities, they are kept very clean, however, separation between rooms is very thin, and you constantly hear, squeaking and banging, which is not very relaxing. Also at the table where they offer fresh fruit, they had a pile of apples. It would be nice to have a platter with refreshed sliced fruit or at least some variety. Also, the initial locker I was given did not work so I had to spend time speaking with someone to be changed to one that's did.

This was my second time here at Ondara. I didn't think it could get any better but I was wrong. The…read moreservice was AMAZING! I can't think the staff enough for showering me in kindness and hospitality. Between the amenities and the massage, and the complimentary champagne, they have a lot to offer. Every time I visit Miami, I will visit the Ondara Spa. 1000/10!! I'm recommending this spa to all of my friends and family.

Was visiting Miami Beach and wanted to pop into Ondara. All I can say is 10s all across the boards…read more The staff is amazing and Nick the spa director is so kind! He really made the experience special! I think this is one of the nicest spas I've seen in awhile and I will definitely be back, not only because of the accommodations but the team! Definitely a gem in Miami Beach!

I love the valmont products and I was excited to try this location for the spa. Parking is valet…read moreand they give you 4 hours at the discount price. If you go over 4 hours then you get charged the full fee $35 to valet. To get to the SPA you have to walk across the lobby and outside and across to the SPA check-in area. The changing area and sauna and one person steam room shower is located here. Then to get to the treatment area you have to walk back across the outside area and the front lobby through the area with guests and all their luggage to the elevator in your robe. This is not a great experience and you must repeat this step after your treatment. The relaxing area is nice and I was excited to find my favorite tea. They only had one China tea cup and the only other option was paper cups for the 5 people in that area. I got the tea cup for myself. I poured the water and the tea pot has cold water in it. I had to start over. The tea kettle was the cheapest Breville tea kettle with not temperature settings. The water got boiling hot but the tea is herbal, green mint or chamomile which doesn't get boiling water. Anyway it was too hot for the tea. My massage therapist was a bit late as they are the ones cleaning the area on the first floor but he apologized and said I still got my full massage time. I didn't mind that. The parking lot next door is under major construction and despite it being Sunday the noise was not massage friendly and I guess the massage rooms had no soundproofing. The rooms are comfortable and the beds are heated. After the massage they rushed us out of the lounging area. We went back down to checkout and get changed and ready for brunch. See the restaurant for the brunch experience.

HORRIBlE experience at the spa. Just look at what I paid $200 for in my pics. Staff was rude and…read moretreated me like a 2nd class citizen since I was not a hotel guest. Front desk refused to hold my luggage while I was at the spa for over 2 hours. They said the spa would hold it. The rude bitch at the spa told me no. Look at that the did to my nails!!! For $200. While they expected my husband to sit outside the spa watching our 3 bags. Completely unprofessional and then they butcher my nails. DO NOT GO here

I spent a short vacation at the Kimpton Surfcomber hotel and visited their restaurant, The Social…read moreClub. The service provided by Jennifer was fabulous! She was so hospitable, anticipatory, knowledgeable and simply wonderful at her craft. I enjoyed speaking to her as well as taking her dining recommendations. This restaurant was wonderful! Ambiance terrific, comfortable --including both indoor and outdoor dining. I will definitely visit again. Ask for Jennifer!

Let me start by saying we had a blast here! We've been here in the past, but this time we had an…read moreopportunity to have a balcony, ocean view pool suite, and I jumped on the opportunity. From the moment we arrived with check-in, getting our bags to our room, we were treated like true VIPs. Once we got to the room, we had time to change and head to the pool. The evenings were great as we were able to sit out on the balcony and relax, while at the same time being in the lobby or hitting the restaurant was always great. We took advantage of the on-site yoga classes and the beach every day while we were there. The beach area was nice, in the servers supporting the beach I felt did their best to accommodate all of the guests outside. If you're a frequent AMEX user, I would definitely recommend going through your AMEX as it really did just make a difference. The grounds were well kept the pool was clean. The staff was friendly and most importantly, we had an overall great experience. I would definitely recommend it for anybody coming to South Beach to come here, as it's centrally located and it's easily accessible to lots of other activities you may want to consider.

Edit: UPDATED REVIEW…read more I was in contact with the leadership team from Now Massage and we discussed the concerns. The leadership team was very responsive to my experience. I went back this morning for another massage with another therapist, as my initial appointment may have been a one/off experience. And it DEFINITELY was a one off experience. Today I was with Ivan. What an amazing massage. He was on point from the initial meeting through the end of the massage, continually checking in and working through the knots in each muscle group I had tightness in. It left me feeling refreshed and wished I could have spent more time with him. Definitely a place to try when in Miami or go to frequently if you live here. And while they have a vast team, I recommend Ivan. I look forward to my next massage with him. Previous massage: The massage was just okay. The massage felt more like using pressure point rather than a traditional massage. I did clarify with the staff that I selected the correct massage package and they confirmed I did. The facility itself doesn't have extra amenities like a steam room or sauna, but they did an amazing job decorating the massage area! As others mentioned it is a common space area, with curtains in between each treatment area. It certainly provides privacy but if you are someone who must have a room with walls and a door this may not be your place. The price I thought was average for the massage and facility. I did add a star because the front desk team was genuinely concerned about my experience and did a good job in trying to make it as right as they could. This could be a one off for the massage since others rave about it, but this is what I noticed.

I had such a great experience here! From the moment I walked in, everyone was so welcoming and…read moreprofessional. The massage was honestly exactly what I needed. I left feeling so relaxed, refreshed, and a lot of the tension in my body was finally gone , which no other place was able to do!! You can really tell they care about making sure you're comfortable and having a good experience. I'll definitely be coming back and would recommend this place to anyone looking for a really good massage!

I recently went for a massage and was impressed by the sense of calmness and tranquility from the…read moreminute I walked in. The staff was nice and very helpful and my massage was amazing. I will be going again.

Terrible service and establishment. Lack professionalism and advertises services that do not…read morefollow their descriptions. When these issues were brought to their attention they offered no resolution. Don't waste your money here!