LOVE THIS PLACE. So nice and so helpful. You don't need to have a membership at Sam's club so that…read moreworks out. They also take my insurance

4 years after my first exam here && they are still the best in town ! Dr. Phan && her team are…read moreamazing. Check in was fast , no wait time. Was seen by the doctor && got my prescription. Thank you ! :) *inside the Sam's Club (you don't need a membership for the exam)

The waiting time was very short. The staff was polite…read moreDr. was thorough and explained what he was doing, the results and my options...

It is a horrible and unprofessional place. They made me wait there for 2 hours only to then tell me…read morethat the doctor was busy and they would no longer see patients. After two hours and arriving, I asked why when I arrived they didn't tell me that there was a small possibility of not being seen and their excuse was that the doctor had just told them that no more and we are talking that this was at 12 noon and they close until the afternoon, there was still plenty of time. Days before, I tried to make an appointment and what they told me was to just go in the morning and they would see me there. Don't go to this place to waste time. I was not the only person, many more had this problem that they made us wait and just waste time.

Dr. Peterson has no idea her patients are/were being treated with absolutely NO integrity from the…read more"Pretending like I'm working" front the front desk clerks. They get double Zero's.. Now the 2 employees that helped me purchase frames. Oh My Goodness they get a Billion stars!!! When I was telling on the front desk clerks these two millionaire employees kept apologizing for the rude front desk clerk. They had absolutely no People Skills. I need Dr Peterson to hire me as one of her employees to show them how it's done.. I know by the time Dr. Peterson reads this review them front desk clerks better have some good answers. The Blessing Dr Peterson is One Phenomenal Eye Doctor. She has such a great sense of humor, Patience, empathy, sympathy, professionalism and 100% Family oriented with her patients. That's the reason why I gave her 5 Star's and because the 2 Awesome employees that helped me select my friends were Amazing just like Dr Peterson!!!!! I appreciate You!!!!! Dr Peterson YOU definitely provided Legendary Service and I will be back! ( Arnold Schwarzenegger Voice) I received a call from Dr Peterson employees and they were Extremely Nice. They must of known I was going to write this review!!!!!! Lol's When I go pick up my New Frames I got to find out the 2 nice employees name that helped me. Dr Peterson, and the 2 employees that helped me you are truly a Blessing!!! I appreciate all of You!!!!

my glasses broke. I brought them here in hopes they could salavagr them. As i told the front desk…read moreladies. They did not listen nor answer if they could salvage them or not. Instead, they took them to the back and removed my lenses from my original frames. Called my name forty minutes later saying that I need to pay them forty five dollars. I was confused because I only asked them to salvage my frames and they never replied just took my glasses. After I questioned them multiple times they finally admitted my original frames were totaled.If you will. I told them no, thank you because they did this Without asking me. I took my original frames and lenses home. days later i returned for the clear frames they originally offered for forty five and bought the forty five dollar frames 2/3/26 around closing time (against many advisors who told me to just purchase online, which I should have). After I purchased them, the lady who gave them to me said they would be under year warranty.And if anything happened to the frames, just return, and they will replace them for free!!!! Two weeks later, the the lenses I bought from them broke. 2/15/26. So today I go in 2/16/26 and the same front desk ladies say 45$ for new frames that r clear purple. I said the woman who gave these.to me said it a year warranty. If anything happens to the frames. Come back and yall replace them She said yea oh then 20$ I said ?????? I thought warranty was a warranty to replace them but u saying to pay? She said well shipping I said so u saying 20$ for shipping or 20 for frames under warranty? She said, unsure, yes. Smh I took my frames and left. What in the unprofessionalism!!!

I bought some shoes and today and a few other items and I had the most wonderful experience! They…read moretake FSA, and HSA. Clara helped me. She was pleasant, humorous and friendly. She genuinely cared about understanding my pain and provided thorough explanations about how I could resolve my pain. She answered all my questions and provided me a solid path to recovery and healing. I suffer from Plantar Fasciitis, I'm also a teacher and am on my feet all day! I'm very grateful for her care and customer service. I will definitely be going back for another purchase in the future and highly recommend Clara!

I purchased orthotics and inserts after numerous ads on social media so I went to see on how to…read morerelieve my feet pain. After being assured by the sales representative that they would help correct my under pronation as a runner and improve my overall foot condition, I was sold. Instead, my condition has worsened. I already had arthritis in my left big toe, but since using these products, the pain has become constant. I am now also experiencing pain in my right foot, which I did not previously have. Additionally, the orthotic inserts do not stay in place properly. I was sold special slipcovers and additional insert coverings supposedly designed to help secure the orthotics along with small velcro dots, but they have not resolved the issue. Despite following the instructions provided by the store, the products have failed to perform as represented. I was told by the sales representative that my HMO would cover the orthotics and inserts. I learned that this information was false. Another concern is the apparent practice of aggressively pushing Brooks stability running shoes alongside their orthotics and inserts, regardless of the customer's actual running style or needs. As someone familiar with running and under pronation, I do not believe the recommendations provided were appropriate or based on proper medical evaluation.

This was my first visit at NorthPointe. The building the office is in is old but don't let that…read morefool you. NorthPoint is located on the 2nd floor and the optometrist suite is very large and modern. They have the latest equipment and looks to have a very large selection of frames to choose from. I especially like the automated assistant used when you call to make an appointment. They do text reminders and you can complete forms online. The optometrist at NorthPoint is great!

It's December 26, 2025. Friday. We called the phone number and an Artificial Intelligence voice…read morefielded the call. We asked if the office was open and whether we could pick up our glasses. AI said the office was open until 5:00. So we showed up at 3:30 and signed in. Promptly we were told by the real people there that they were short-handed and if we wanted to pick up our glasses but not get them fitted, we can take them and come back later. LOL This was a fine reputable business under Gary Freestone and his crew, but ever since this corporation took over, it's been nothing but bad service. Freestone is gone and so are his wonderful and helpful employees. All that is left are apologies. I expect that we shall be looking for a new optometrist next year.

Been going here for years, would highly recommend. Everyone there always very nice and attentive.read more

I visited today to have my glasses adjusted and was impressed by the excellent customer service…read more Annie was incredibly helpful.

It's worth the drive from Arrowhead! Friendly, helpful…read morepharmacist and techs. No line. They answer the phone quickly and fill prescriptions fast also. I highly recommend them!

the employee Paula was very unprofessional and wanted to take her having a bad day out on us. we…read morewill never go back, period. rude and unprofessional. beware

The staff were courteous, friendly, very coordinated, with spot on directions and a very…read moreprofessional attitude. The equipment was hi-tech and the office clean and organized. Overall, a very good experience. Would definitely recommend.

Ben coming here with my kids love the customer service love coming here. Everyone's very nice and…read morefriendly. The quick quality is excellent and they always take care of my kids when it comes to their glasses. Highly recommend recommended.