Dr Amin is my hero, he fix d my knee two years ago and had another issue a few weeks ago and he…read morefixed it. Premier has been caring . Always positive office experience. Office is always positive.

Billing department is absolutely ridiculous. It's taken 2 months to try to get a refund.read more

5 stars for my doctor, the staff and receptionists, and the facility/logistics itself. It is truly…read morerare that a doctor's office (including staff) are all sublime and provide such a great experience! Let me go through each of the following: +Dr. Shah: Dr. Shah is really cool; he introduced himself to me as Dr. Jay, and we are from the same home town, age, and have a similar life background in terms of moving around from the Bay to LA! It was great having that rapport since it was my first time meeting him. But most of all, the best thing was that he ordered multiple tests to help me get to the bottom of my abdominal issues that I have been struggling with for more than half my life! After going to the ER a few times and finding nothing major in my CT scan, I was worried he would dismiss my stomach issues, BUT he did the opposite thing and helped me with diagnosing multiple potential problems. I REALLY APPRECIATE IT!! I feel like I can breathe a sigh of relief and finally get to the root cause of all my abdominal issues! This has not been the case with previous providers...(hence why I switched). THANKS, DR. SHAH! Oh also, Dr. Shah is funny; he made a funny joke on his business card lol. He also was able to take a look at my ankle as I know his expertise is also in sports medicine! He gave me detailed information on stretches to do for my ankle and also some resistance bands. WOW! THANK YOU! Going above and beyond - totally didn't expect that! He also did not rush me and answered all my questions. +Staff/Receptionists: I truly believe it is rare that if you leave a voicemail/message for the receptionists at a doctor's office, that you would receive a call back. Not only do I receive a call back each time, IT IS WITHIN THE SAME DAY! That is WONDERFUL! Keep up the amazing job!! It means so much to be called back; I almost couldn't believe it when I picked up the phone. The young lady who met with me before Dr. Shah was also very friendly and made small talk with me. +Facility & Appointment Logistics: The facility is nice; I think it's probably just a few years old. I experienced no wait (I was even seen EARLY). WOW. Everything was prompt, efficient, and thoroughly explained! I also appreciated how I received discharge papers with such details documented and on my labwork, there were even specific instructions on what I should avoid taking before the bloodwork. I was also told in detail about fasting. My previous provider did not do that! Overall, it has been a wonderful experience so far with this provider and clinic! I am so happy because it is very close to where I live too. Feels like a dream come true to finally have a great doctor and experience with a physician's office! I highly recommend this clinic and doctor. The location is nice also (it's diagonal from a yummy Thai place - see my other Yelp review if you're curious!)

I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.

Amazing care by all the doctors here. I only go to Pomona valley for the reason that I get…read moreexcellent care and service

I had a very upsetting experience with Dr. Khawam. I have been dealing with severe back pain for…read morealmost a year, and the pain has significantly affected my sleep, daily activities, and ability to work. I attempted to have an MRI done three separate times, but because of my severe claustrophobia, I was unable to complete it. I came to see the doctor because I wanted to know if there were other options, such as sedation, that could allow me to get the MRI or if there were other tests that could help determine what was causing my pain. Instead of listening to my concerns, I felt that I was being dismissed. He questioned why I needed the MRI and what I thought it was going to show. He told me that my options were physical therapy and losing weight and suggested that my weight was likely the reason for my back pain. I understand that my weight is something I need to address, but I know my body, and I know that the severe pain I have been experiencing is not something I should simply be told to live with because of my weight. I was looking for a doctor to listen to me and help determine why I have been in so much pain. When I became upset, he told me to give him a moment while he spoke with a colleague. When he returned, I felt that his attitude toward me was even worse. He asked me what I thought was wrong with me. At that point, I became overwhelmed and walked out because I no longer felt comfortable continuing the conversation. I want to give a special thank-you to the front desk staff. They listened to me when I came out of the room upset, allowed me to explain what had happened, and helped me get connected with Corrina, the nurse. I truly appreciate them taking my concerns seriously instead of ignoring what had happened. I am also very grateful to Corrina, who called me, listened to me, apologized for my experience, and told me she would speak with the doctor and his supervisor. Most importantly, she actually helped me move forward. She was able to get a CT scan ordered as an alternative since I could not complete the MRI, as well as referrals to neurology and neurosurgery to explore other options, including ways I may eventually be able to complete an MRI. My CT results showed that there are issues with my spine that require further evaluation, which was extremely upsetting to me because I felt that I had initially been ready to be dismissed as simply being overweight. I am sharing this review because patients deserve to be listened to, treated with compassion, and taken seriously, especially when they are experiencing severe pain. I am thankful that I spoke up for myself and that the front desk staff and Corrina took the time to listen and advocate for me. Without their help, I don't know if I would have gotten the additional testing and referrals I needed. Thank you to the front desk staff and especially Corrina for treating me with kindness and helping me when I felt like I wasn't being heard.

Dr Katzman is a wonderful doctor who takes care of his patients. Rosa at the front desk is…read moreawesome. Every worker there is helpful

Dr. Katzman and his whole office are amazing. They are very friendly, knowledgeable and…read moreprofessional. I have dealt with many front office people and his front office staff are great. Dr. Katzman is so cool. He makes you feel comfortable and will explain everything in detail. I couldn't be more happier.

My experience here was very good, very professional and caring staff starting from the receptionist…read moreall the way to the nurse and the doctor. Everybody was so kind and treated me and my daughters with kindness. The check-in process was very fast. They evaluated all of us one by one and gave us a referral for x-rays. Thank you guys so much.

The policy's of this medical business are poor. Even if there is not one patient in the building at…read more2 in the afternoon, staff sitting around... they turn away patients who come to them for urgent care if they are a established patient. Patients who come with urgent needs are told " we will make you a appointment tomorrow" your insurance won't pay for a urgent care visit you need to book a regular appointment. patently untrue. Medicare pays the same for urgent care appointment as they do a regular appointment so This is about profits not care. When I did see a PA for the wound that should have been dressed by a urgent care they called the fire department and a ambulance! What a waste of county resources! I was transferred to a local er that was on lock down. I sat in that hospital ER for 16 hours overnight! When The ER physician was finally free to help me hours later, he said I do not understand why your doctors urgent care could not address this simple injury. They should have dressed it with a topical antibiotic cream. I wholeheartedly agree. When I tried to talk to the to the office manager the next day, I was unheard and treated disrespectfully. Then she sent a certified letter to me a few weeks later terminating the Dr patient relationship with a CC to their attorney! Can we say passive - agressive implied threat? How completley silly and a unprofessional Hippa violation! One more sketchy note: they sell in office Iv treatments that are bagged like a convenience store sale item. While some of them may help for jet lag , flu and hangovers I take exception to the one called the "Myers cocktail" They imply in their literature and web site that it can help a wide list of diseases including dementia , Alzheimer's,... need I say more? Ok... my mother is dying right now from this horrible disease I know ALOT about it. I did mention to the office manager that It felt a bit scammy and wrong to imply that a vitamin Iv would help Alzheimer's. 99% of neurologists will tell you that a cocktail iv might offer a small vitamin boost. It will not help or slow down the diseases listed in the advertising for this Myers Cocktail. The two offices in this practice are not wheelchair accessible, based on my experience I feel the staff lacks ada, cultural and mental health competence.

I had a great experience today at Pomona Valley Rehabilitation Center in Claremont…read more The technician was professional, efficient, and very knowledgeable. He helped me understand the issue with my knee and provided the right exercises to work on for recovery. His communication was excellent, and he took the time to address all of my concerns. I am happy they have appointments on Saturday because my weeks are busy! I definitely recommend this place and will be coming back! Date of Visit: September 2025

I fell off my ladder and sprained both my ankles. It did take a little while to get in as a new…read morepatient, but the weight was worth it. Each person that has worked with me has been wonderful and very friendly. They are very knowledgeable and helpful in trying to get my ankles strong again. You can definitely tell that each one loves what they do. I have received wonderful care here and looking forward to a full recovery. Definitely recommend coming here for PT if you are in need. Front office staff is very friendly and always greets me when I walk in.

I've been to three different physical therapy programs over the past 10 years and I am absolutely…read morefloored every time I leave Casa Colina. Every time I leave Allie, Rachel, and Sarah have put a (correctly postured) skip back in my step. I'm feel so HOPEFUL for my pain relief. They know so much about hyper mobility. They are asking questions that, even in my most desperate moments of researching my symptoms, I haven't thought about. I'm just blown away. They are so kind, knowledgeable, validating, and supportive. So grateful. Lisa at the front desk has gone out of her way to assist squaring away referral issues that were caused from my dr office. They weren't even her mistakes and over the months long issue she she stayed late, spoke on the phone, and grabbed me out in line to ensure she could be the one to work on my issue since she knew the most, to ensure I got the necessary appointments. Just absolutely blown away by this place. Idk if this makes any sense, I'm in the parking lot after only my fourth appointment, but if you are struggling with chronic pain stemming from hypermobility, this is your place.

I am very disappointed with my experience at the Casa Colina Physician's Clinic. I arrived on time…read morefor my scheduled appointment, yet I was left waiting for approximately 40 minutes before being seen. What makes this especially frustrating is the double standard. Patients are expected to arrive on time, and if a patient were 40 minutes late, the appointment would likely be canceled or need to be rescheduled. However, when the physician's clinic is running 40 minutes behind, the patient is simply expected to wait. I understand that unexpected delays can happen in a physician's office, but 40 minutes is a significant amount of time, and patients' schedules should be respected as well. At a minimum, patients should be informed when there is a substantial delay and given an estimated wait time. Casa Colina Physician's Clinic should hold itself to the same standard of punctuality and respect for time that it expects from its patients.

Overall, the staff at Pomona Valley Health Centers were kind, respectful, and professional, and I…read moreappreciate their assistance throughout the process. However, I was disappointed with the unnecessary delay in completing my physical clearance. The delay appeared to be caused by miscommunication and uncertainty regarding the responsibilities of the different departments. Although the X-ray was completed through another department within the same health center, the results were not initially made available to the doctor. I was also informed by the imaging department that the results would be sent to the doctor and would be available through the patient portal for the appropriate staff to access. Despite this, I had to make several phone calls and make multiple trips back and forth to the health center to ensure that the X-ray results had been received and that my clearance could move forward. This was very time-consuming, stressful, and disappointing, especially since the information was already available within the same health system. I believe clearer communication and coordination between departments could have prevented this delay and made the process much smoother for the patient. Other than this issue, I have always had a positive impression of Pomona Valley Health Centers, and it would continue to be my choice for healthcare services. I appreciate the kindness and respect shown by the staff and hope that this feedback can help improve coordination and communication for future patients.

When I went to the urgent Care, I had a horrendous lung infection. The reviews online had made it…read moresound like they had a licensed general practitioner on staff. The receptionist at the front desk was pleasant enough, but what happened in the doctors office was unbelievably bad. I never saw a physician instead I saw a unsupervised physicians assistant there was not a doctor in the facility. The medical assistant for the PA came in and began an initial intake she was nice. She had not taken my blood pressure yet. She left the room to get a different blood pressure cuff. She reentered the room with the PA. The mail PA asked me why I was there. I explained to him that I had had a lung infection going on two weeks and that it was not getting any better and that I needed something to calm down the cough., I wanted to be tested for RSV and Covid and I probably needed to have an order for a chest x-ray over at Pomona Valley Hospital. What happened next was shocking the PA told me well. We need to send you to the emergency room right away your blood pressure is 110/170! You could have a stroke or a heart attack. I looked at the nursing assistant and said well Dr. that's impossible for two reasons first I am on blood pressure medication that has kept my blood pressure very stable for over 10 years and I doubt that my blood pressure is that high. Secondly your assistant hasn't even taken my blood pressure yet. Instead of the PA apologizing and taking my blood pressure the individual double down and said well we're not going to be able to treat you at this facility. You need to go to the emergency room. When I asked why considering that the PA had not done a physical exam yet he told me that they did not have the ability to treat me at their facility. I asked to speak to the physician in charge and I was told that they did not have a physician on staff at that urgent care. I said well can you reach One via telehealth And I was told no. I asked could you please give me a prescription for a cough suppression medication or an expectorant and I was told no I began to get a little irritated, and I said at the very least you could do a physical examination order the chest x-ray a and labs so that I don't have to spend five hours at the emergency room wasting an emergency room physicians time. The PA turned around, began walking out the door and said you're going to have to go to the emergency room. I received no care at this urgent care and yet they charged my insurance company for a urgent care visit. I have actually called my insurance company and informed them of the experience and encourage them not to pay the bill. This is actually a first for me, but in the last two years I have become less and less impressed by the Pomona Valley Hospital care system and their urgent cares. It feels to me like their physicians and their PAs need more training. The PAs need supervision and guidance from a more experienced, licensed medical professional based on this experience, I would never go back to La Verne Pvhc Urgent Care. I actually went to another urgent care that is not part of the pvhc system the next day and received high-end quality urgent care from a pa under the direct supervision of a doctor. What I would expect from a Urgent doctors appointment. It turned out that I had RSV , I was immediately given cough medicine and supportive care, advice and I was treated and made a full recovery. It is unfortunate that I had to go to two urgent care to get the actual care that I needed so I really hope that my insurance company does not pay them for this visit because they did nothing to deserve a financial reward. The only reason that I am giving them two stars is because the receptionist at the front desk was very nice.