The sales rep didn't show to our appointment today. If they don't show up to appointments and don't…read morecall ahead stating they will be late, and don't apologize for doing so- I need to move on. Go somewhere else unless you want to manage someone else's company. I personally don't have time for that.

KITCHENS BY DESIGN (Kettering, OH) has just completed the remodel of our kitchen and we couldn't be…read morehappier. From our first contact with Jason (sales) to the final inspection with Erik (Production Manager) the entire project and finished product is EXCELLENT. Jason LISTENED to everything we desired for our new kitchen and submitted a design and proposal that, after a few minor tweeks, met our requirements and budget. Jason and Erik visited our home, reviewed the drawings, made some suggestions, and set an approximate start date. When working with a contractor communication is a primary requirement. We were constantly updated on start dates, daily and weekly planning, daily progress, and any minor delays. Any questions we had were responded to with specific answers, not generalities. Prior to the project commencing, Erik introduced us to David (project manager) who informed us of the procedures and the temporary inconveniences we would be experiencing. The renovation began on schedule. David coordinated the entire project with his team, John and Dan (plumbers), Vern (electrician), Fred (painters), and Max (delivery and cleanup), all who did everything to make this process as unimposing as possible. As each day concluded, the area was cleared and cleaned. We now have a beautiful new kitchen. Kitchens By Design's staff and attention to detail are a hallmark for other companies to emulate.

I hired CM kitchen and Baths to refresh my 15 year old kitchen. The finished product is exactly…read morewhat I had imagined. It's still my kitchen but a more grownup version. I especially liked the large, matte white, subway tile he suggested for the backsplash, and the decorative tile that was chosen for behind the sink really added a nice touch to the finished product. Chad did great work, and meticulously cleaned up his project space when he was done each day. I wouldn't hesitate to contact him again for any additional projects.

From the owner: Fast and friendly quotes, clean job site, respectful and kind professionals. read more

Kelly was great when we placed out order. Very professional and organized. Thank you Kelly.read more

Tom and crew were outstanding from start to finish! No complaints only praise. We couldn't be…read morehappier.

Great company to work with. My cabinets were great quality for the cost. Loved how my kitchen…read moreturned out!

From the owner: kitchen cabinets, custom cabinets, stock cabinets, semi custom cabinets, bathroom cabinets,…read morebathroom vanity cabinet, kitchen remodel, kitchen remodeling.

These guys are shady at best. similar thing happened to us. We got maybe 4 boxes for a small half…read morebath, but wasn't sure when the tile contractor could put it in since it was purchased with Thanksgiving and Christmas on the way. I asked if we could return the extra box if it wasn't opened and they said we could. it got installed mid-January and had a full box left over. I took the box back with my receipt and the manager said it was 62 days and it must be returned within 60 days and circled it on the receipt and handed it back to me. "Seriously ?", I asked. "Here's a suggestion! Circle the 60 day while I'm standing at the register and have me initial that I understand the return policy!" He then added that they could not go past 60 days because of the colors in 60 days could be different. I explained that it was marble and has a variety of colors in the box, so it isn't like fabric, and he walked away. Florida Tile from here on out!!

SUPER DISAPPOINTING! I ordered over $4k in tile for our…read moremaster bath remodel. Couldn't risk having out of stock issues so got it on order a few weeks before my contractor was able to start. Kept getting calls to pick up before "the end of the month" so they could clear out warehouse. I did even though I wasn't ready for it - thought I was doing them a favor. Brought back $1k in tile and grout and was told I was ***three days*** past the 60 day return window and they were going to "do me a favor" by returning the money to a gift card. For which I have absolutely NO USE since they only sell tile and related supplies and I don't have any more projects planned. Buyer beware!!! And shame on you Tile Shop - and your inability to make it right for the customer.

I do not write negative comments often, but this was required…read more We had three tasks done for us by Premiere. We had carpet installed in our bedrooms. We had a fake wood floor installed in our living room and hallways. We also had vinyl floor tiles installed which required grout. The carpet was high quality and there was a great deal of options. It was installed without problem. For the vinyl flooring the product was also great. However, there were problems with the install. Initially, upon letting Premiere know the problems, they were able to get the crew back to finish and fix the job. On their second trip they did install a different piece of molding that did not match the rest of the molding. At this point I was really tired of dealing with the company and voicing my complaints. So I let it go. Then, several months later, there were growing, noticeable gaps Between the boards that made up the flooring. Some were large enough to allow me to place a coin in the gap. On three occasions I went to Premiere to voice concern and twice sent pictures of the gaps with coins inserted. No action occurred. Concerning the tile that was placed in the bathroom, laundry room, dining room and kitchen, once again--great product, great sales staff, price and selection. But bad install and after sales service. My wife had told me on two occasions that it looked like the grout was coming loose. I disagreed. Then several months later there were some noticeable gaps where grout had come out. The floors were never professionally cleaned or had any harsh chemicals applied. The floor was cleaned mostly with either Swiffer wet wipes or mopped with warm water that had a capful of Clorox in it. We hired Stanley Steamer to clean the tiles. When they arrived, they refused to do the job citing their worry about financial liability. They claimed that the grout did look weak, like it was not installed correctly, that the gaps were noticeable and that they felt their process would cause more of the grout to come up. They advised us to get the grout looked at and redone if needed. They felt it should not look like it did after 5 months following install. I sent pictures and text to premiere explaining this problem but did not get a reply. The bottom line is that Premiere has a wide selection of great products, competitively priced, with a pleasant sales staff. But that does not matter if the great product may or may not be installed well and there's problems with getting problems fixed afterwards.

From the owner: We have an amazing showroom (over 10,000 sq. ft) Displaying…read moreKitchens, Windows, Doors, Lighting, Plumbing, Flooring, and accessories. We have Sales Consultants that are most knowledgeable in their fields. They walk you through selections when buying a new home or offer suggestions on updating your existing home.

Had an employee come out to do an estimate. Person did not enter attic to ascertain total scope of…read morerepair needed. The estimator claimed fear of heights as well as wearing a long skirt. Was told I would be sent an estimate the following week instead of having one put together while at my location. Two weeks later and still no estimate or contact. Time to find a company to actually look at the repair and give me a quote. This is not the company for that.

We received excellent service from the first remodeling planning meeting to the last day of the…read moreproject. The management and technical teams are all topnotch professionals, all highly skilled and personable. Our 1960s bathroom needed and received a great overhaul. The grandchildren (and us) love the large bathtub.

I returned 2 small boxes of ornaments today. I had the receipt. The cashier showed me a hand…read morewritten note that was taped to the card reader. it said anyone returning anything after December 24,2025 will only receive a 1/2 price refund! WHAT? Did I say I had my receipt?! They have a new policy about returns but didn't bother to tell their customers. Needless to say that the At Home store has lost my business. I'll never buy anything from them again.

I love this store. I always find something I want. It's very reasonably priced and have an amazing…read moreselection that is replenished often. There are always available staff to help with you needs and the service is always friendly.