I have been going here for 25+ years, back when it was Centerville Mill. I can get some things…read morethere I can't get at the big box stores. One thing is they do propane fills. Today I went to fill one of my tanks. They had about three tanks getting filled. The process is that the tank gets picked up at the front of the store and taken to the back behind the building and filled at the bulk propane tank. You then pick up your tank after paying. I had a relatively new tank (less than a year) with only three fills. One of the other people getting a tank filled walked off with mine. I complained because of how new my tank was and the tank that was left was older and worn. Store management replaced the tank at no expense to me. They need to improve their process, but they did good by me.

Went in today for two items with my toddler. Long line of customers with one person manning the…read moreregister and helping others so poor planning on their part. I went to grab one of the things I needed and found it was locked??? We are in Centerville so why is a simple screwdriver set locked? Which was extremely aggravating as I was short on time with a restless toddler. But I needed the tool so I waited in the cashier line since there was no one else around to ask for help. When I got to the front I asked him to unlock the item. He said that he would help me, but is going to ring the lady out who was behind me first....strike 1 as I had been already waiting for a while and now he wants to help others who were behind me. He didn't even ask me if that would be alright with me. He rings the lady out, which was a water jug exchange. She asks him to take the new jug to the car. He tells me to wait "four seconds"as he takes the water to her car. Strike 2 Why couldn't that lady wait until he helped me? Clearly as a black woman in a predominantly white neighborhood it was very evident my time was not as important or important at all as this white woman's. I wait then a considerable amount of time until FINALLY other employees show up out the blue. I ask one of them if they can help me and he apprehensively with raised eyebrows goes "Okkkkayy, what do you need". Strike 3 The micro racial aggression is palpable at this point. Like no mention of an apology of the very clear fact there is no one around, I need help, and no ask if I had been waiting a while. Which I have but the cashier thought helping other people was more of a priority than helping me. On top of that the second item I needed was simply a power screwdriver which they don't have in stock. What kind of hardware store doesn't have that... Overall a terrible experience. Not going back. And finding more avenues to post this review and give 1 star for one of the worst customer service experiences I have had in my life.

This is a great little hardware store. Not part of a chain. The staff is always helpful with advice…read moreor recommendations for your DIY project. They carry a lot of American made products like case knives. I always find what I need there and usually a couple of things I didn't know I needed! Just a really helpful and friendly bunch of people there. Makes shopping local a pleasure. If there is something you can't find there try the variety store right next door. But that's another review for another day.

I love this place! Tools galore!…read more I stopped in today to look for a battery tender for my lawn mower. They had a number of different ones to pick from. Since this was just for my lawn mower I opted for the lower priced one without the snazzy options. While I was there I browsed around, it's a great place to do that! I've been here before ( not sure why I didn't review it,) and I'm sure I'll be back.

The Richmond, KY store is just about as bad as the London KY Harbor Freight store........and that's…read morelike a (negative) -5. Both places have RUDE RUDE Managers and they just try and sell you a membership thats all they care about........if it wasnt for the Somerset KY store id be completely DONE with Harbor Freight......but that Somerset Manager and all the employees there were nice, polite, and very helpful. The London store manager told me they didnt need local business they had all the business they needed off the interstate........so, there you go .....maybe they'll be better to you all.....but I will NEVER shop at either of those two stores again. Harbor Freight us to be an awesome place with great tools BUT not anymore!!

Good quality products at a great price. Bought a runner that was better than I expected! Minus 1…read morestar bc of cost for exchanging for a smaller size.

My wife and I spend a fortune at this store every year, but the customer service has been awful…read morelately. This last weekend we were looking to purchase all new bedding. Back in that section was a congregation (5) of employees looking like they were having a casual chat. A few minutes later we needed help finding out if something we wanted was out of stock or simply in the storages areas we can't reach. We putzed around looking for other bedding items for a good 15 minutes before any sales associates re-appeared. This time there were 2 younger employees congregating in that section. One was sitting in the chairs meant for customers at the desk and they were both staring at their phones. We walked up to them and stood there for a good 30 seconds looking at them (obviously needing their help) when finally I had to ask "Are either of you guys on the clock right now?". We went back the next day to purchase a few things we needed the next day. We didn't need the help of any associates, but when we needed to check out there was a long line and 2 people on register. One was on the phone and not helping anyone. The other left the counter when she was done helping the customer she was with. As the line grew longer and longer (no cashiers checking ANYONE out) we walked up where the girl had previously been checking folks out (the register light was on indicating it was open) and stood there for several minutes watching the other employee still talking on the phone. Management needs to really step it up at this location.

Bonnie is pure awesomeness! There is not much she does not know about most appliances and if she…read moredoesn't she will find out. If she doesn't have something in stock she gets it faster than other places. If you are doing something yourself she will print out instructions, and she rents tools to do the job. Prices are better than other places. I will never go anywhere ever again for parts and help!!!

Had to repair a lesser-known brand appliance, and the OEM part was $150 online. Mr. Handy sold me…read morean equivalent part off the shelf for $50, and it worked perfectly. They made sure to check the specs on the old par to make sure the replacement part would work. Great place, great people!

I stopped in TS today looking for a 4 to 6 foot piece of diamond plate. They had diamond plate but…read moreonly 2 foot pieces. We also found some dog teats and bought them. They have a wide variety of goods from feed to tie down straps to kayaks to lawn tractors. And the list goes on and on.

Well went TSC Troy to buy a trailer to haul ATV. Went my other stores and the trailers were all…read morescratched and dented. Prices were comparable. Quality was definitely better and perfect condition. If I wanted scratched and dented I'd buy used. Braiden helped me as soon as I come I. The store and went straight outside. They were busy but cashier was talking care of checkout. He got the title and even made sure the lights worked before we drove away! Definitely very knowledgeable and excellent customer service. We got the 5.5' x 9' because of the extra features and better wheels. Worthy the extra drive and money.

This is your hometown hardware store. They carry a wonderful selection of tools, hardware, garden…read moresupplies, pAint, electrical and on and on. I've been a customer here for more than 25 years and I've always had excellent service and spot on accurate advice. They are under new ownership and have recently doubled their store space by making over the adjacent building. Here's an example of my experiences here: my wife bought a new microwave oven at an auction. We brought it home, took it out of the box, plugged it in and nothing. I took the cover off and discovered a blown fuse. I took the fuse to True Value and they said it was most likely a defective fuse rather than a problem with the microwave. They had a new fuse and when I plugged it in it worked just fine. They also rent equipment and when I've rented things they have all worked fine - like new. True Value - you get an A+! I'm so glad your in Troy!

Nice, competent staff ready to help you wIth your projects. They have a wide variety of supplies…read moreand rental equipment

This is a bit far away from me but is always on the Shop Hop list. I enjoy seeing the different…read morethings they have to offer, and they are always very helpful.