spent over $235. Decided to return 1 gal of paint before I left store. The cashier would not let me cancel out during purchasing. I purchased with gift certificates and credit card. If you use a gift cert and return an item, they insist on giving you another gift cert BUT you must provide your driver's license so they can tie yet ANOTHER gift cart when you walked into the store with a gift card!! Why can they NOT put your refund back on your OWN gift cert? All the staff says is they can't do it that way. WHY??? I also want to know what is Home Depot doing with customer's personal data and driver's licenses numbers, addresses, etc. How long is Home Depot keeping my data and how are they keeping it safe?? Guess customers don't need to know that and morale this is 1) Don't use a gift ceret unless you want your personal data invaded or 2) just don't shop there. the STAFF is unhelpful and have nasty attitudes. read more

I had a 18 month same as cash coupon sent to my house that I initially thought I was not going to use however have decided to buy new appliances. Called the number on my credit card to get the 18 months same as cash offer emailed to me because I had thrown it away And was told that it's not going to be offered to me. I have had my Home Depot credit card in good standing for 19 years and even have a credit card of over $200. Jessica (customer service rep) said that she was not going to be able to give me the 18 months same as cash. When I told her that the $3500 I was spending on appliances well now have to be spent at Lowe's... She was fine with that.. imagine... just.... Piss off lady! Home Depot makes so much money we can turn down thousands in sales just to be petty. ‍. Hardly seems like good business but Lowe's .... Here I come. read more

Rent equipment from just about anybody else rather than Home Depot (Beavercreek OH)! Pulled a chainsaw off the shelf that I nor they could get started, tried another, then another until one started (I should have ran then). After work went home to do my job, and by this time it was late, and could not get it started. Had to do the work by hand but kept trying to start for next 5 hours without success. HD charged me for the rental, yes it's in the policy- So they are renting old and poorly maintained equipment knowingly! Rental manager said it was flooded - like hell ? This is a 24 hr rental and she couldn't start it either when I returned it - she still said it was flooded - Do yourself a favor and just go somewhere, anywhere else, these people don't know what they are doing. If you want old crappy equipment to rent, then go to Home Depot you'll get crap rentals at high prices and you'll pay for it out-of-pocket and at the job site. read more

Home Depot delivery service for appliances is horrible, first they said that I wasn't home when I was, no knock, no door bell, no call on the same cell number saying on their way, nothing. Either they are liars and never even tried to deliver of expected me to sit in the front lawn waiting for them. Now they were supposed to deliver today and but instead we get a email saying it won't be delivered for another week. I called "customer service" like they care about customers ha! So I can chase people around to get this fixed. Even though their department is open I have to keep calling back because they can't help me until later.. this is complete BS. NEVER ORDER anything you need delivered, really just consider not shopping here at all read more

The least helpful Home Depot I have been too. The staff is not knowledgeable about their departments. The staff are usually having conversations amongst each other and completely ignoring you. You often times have to interrupt a conversation to get any help at all. read more

The wife got me this for my birthday ordered it goes to pick it up they don't even have it waiting on her the guy goes in the back to get it and this is what the box looks like that he gives her to bring home what a way to do service read more

The Home Depot - Power washer - Nurseries & Gardening Near Me - Fairborn, Ohio

As all the Home Depot and Lowe's stores here are a bit smaller, I don't always find what I want, but they still try to stock interesting items. I can usually find a light or ceiling fan I want. My mum found some tile here, also. Probably the best thing is that they give those with military i.d. a discount, unlike some other Home Depot stores in the area. Home Depot isn't the most expensive but that discount helps. Staff has been friendly during returns, which says a lot. They're also friendly during sales and they don't sigh when you show them the military i.d. for a discount. read more

The Home Depot - Nurseries & Gardening Near Me - Fairborn, Ohio

This is gonna make me sound like an unreasonable jerk. I purchased a Weber Grill online from the Fairborn, OH Home Depot on May 25th. It's been almost a MONTH and it still hasn't been delivered. I called Home Depot and asked it they could help me find out where the grill was exactly, and she told me it was on the way to my house. Which wasn't true, since 1) I haven't received it yet and 2) the email and tracking information says it's in transit it the UPS facility in Luckey, OH. Which isn't anywhere close to my house. The arrival dates started at June 4th, then June 5th-9th, then June 5th-10, then June 10, then June 11th. I asked to cancel the order and was told it could be canceled until it was delivered. Which makes no sense at all. However, they took the payment for the grill out of my account on June 8th, and I still don't have a firm date of when it will arrive. I do not recommend tFairborn, OH Home Depot read more

The Home Depot - The only thing that changed in this email has been the dates when it was supposed to arrive. - Nurseries & Gardening Near Me - Fairborn, Ohio

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Your typical Home Depot. It's similar to all other ones I've been to. Everything was in stock so I will be back. Also there is plenty of parking. read more

I was looking for a cactus for my office. So I went to home depot since I knew they had alot of them. I found one I really liked and it had a few flower blooms on it. So I purchased it and brought it hone. Examing it closer I seen the flowers were fake dried flowers and I could see the hot glue where it was attached. I'm pissed of to say the least. #cactus fraud # ripping people of read more

I was at this store on 4/7/2020 at approx 5:20 PM. As I was checking out in the self check out, several employees were gathered and loudly complaining about customers in the store. They continued to say things like "these people don't realize there's a deadly virus", "do we have to open Easter if Lowe's doesn't?" "Why are people standing in line to come in?" Well those people make it so you can have a job. You are fortunate you are part of a company that is considered essential and you are still getting paid. There are millions out there that would probably love to be in your shoes right now so they could pay their bills and feed their families. Sure, some purchases may not be necessary, but others may have issues at home that need taken care of immediately. This was my last trip to Home Depot because of their attitudes. By the way...I didn't need you there anyway, I checked myself out. read more

I ordered a door with a transom back in July, and due to Covid it took 3 months to get it ordered and delivered. Tracy kept me updated every step of the way. The door ended up being shipped and delivered with no transom and Tracy made sure they got it back and found a way to expedite the service without having to completely re-order the door and make me wait another three months. I'd like to say thank you to Tracy and the management team ASM Steven and The store manager Tiffany for making this process less stressful and for taking care of its customers. read more

Two stars because manager Steve was a good guy who was reasonable and willing to work with me. Zero stars for manager Carol and tall rental manager who were both jerks. I rented a nail gun that did not operate properly and was not able to finish the work I had rented it for due to malfunction I brought the tool back within the appropriate time frame. I called the Nextiva and Steve said it would be no problem to rent the tool gun at no cost. All I had to do was tell them "Steve said it was OK". I picked it up no problem. Upon return the tour manager and Carol both said they knew nothing about it and would not process it. When I called to talk to Carol directly because the tour manager was rude in person... We had a telephone exchange where she raised her voice to me first and I responded in kind, and then she hung up on me rudely. This is the kind of leader ship , Not including Steve that existed Beavercreek Home Depot. read more

Better than Lowe's, they usually have what you need . And enough material to complete your project. Lowe's do not have enough siding to finish my project had to go to Home Depot. 5 times the amount of stock that Lowe's had. read more

This Home Depot was a great experience for me today. The store is clean and signs are big and handy to find what you need right away and the staff helped me, and were very kind. read more

Great place to shop. Been buying from them for over 20 years, and I like it. Recommended.

All but one of the checkouts are self-serve. Then the checkout computer asks if you want cash back. If you answer yes and then get distracted and don't see the cash down by your knees, it doesn't remind you to pick up your cash. You grab your receipt from up above and leave your cash for the next lucky customer. No thanks. I'd rather go to Lowes. read more

I wish I could have given it a zero. Employees were very helpful, but there were any two in the entire store. Not enough wood sizes. Was lied to twice. Spent three good hours of my life there. Would have rather been in a dumpster. That experience was a real bruh moment. Wood was also falling apart. read more

If I could give this place no stars I would. I don't even know where to begin. The store was a mess I know it's a hardware store but you can still clean something. I went there looking for a couple things. There were plenty of employees working yet no one asked me if I needed help finding anything. I had to stop someone for help. He was useless. I ended up having to google information because he was telling me things but seemed confused. We bought many heavy things and no one offered to help us to the car. Will not be going back. Ever. read more

Made a good sized order on Wednesday 25 July they told me to pick it up Friday at 5pm and when I arrived they had not pulled my order and didn't even have the quantity in stock. I didn't get a call or notification that this was the case and when I talked to the manager on duty he didn't even seem to care that I had a problem. I do not think the diy customer really matters here when they aren't spending thousands of dollars at once. My $500+ order was just too small for them to even try to take care of. read more

My husband and I just recently purchased our first home and we wanted to install some laminate flooring. We went to Home Depot and we received wonderful customer service from Tracy in the flooring section! She helped us schedule a measurement and talked us through the whole process. Today we went back and she was working, she remembered us from the week before and pulled up our quote and walked through each thing they were going to charge us for. She was so friendly and we didn't feel pressured to purchase anything. I didn't know of another way to thank her and show her how much we appreciated her help, so I'm writing this review! Thanks Tracy you're doing a great job and your customers take notice! read more

Terrible customer service. I went into the store to buy a generator. I was told they don't really carry them, but they do have them online. They also thought they may have one or two in stock (they did, but were much larger than the one I needed). Went home to order. Couldn't use my store credit from this store (said it had to be used in store only). Called the store, customer service said they would check, but thought I would have to come in to pay for it with the store credit because it was linked to my driver's license (she came back on the line and confirmed yes, I needed to come into the store). So I did, was then told NO, they could not accommodate this. Asked for a manager: Carol refused to help me. read more

This is your standard Home Depot. It is pretty well organized and for the most part staff is pretty knowledgeable. Customer service is pretty good andi am usually able to locate what I need. They offer a military discount, which is always a plus. Believe it or not, this big mouth has very little to say...other than its pretty good! read more

Man, I got lost in here for a couple of hours looking for some twine. I have to say that the employees were indeed helpful and friendly. Gotta love the military discount! read more

I was at Home Depot tonight September 13, 2017 I bought $280 worth of paint, so I can repaint my house. Also I needed one small plumbing part for my sink and I was having a tough time finding it. There was no one around, help was just nonexistent. Finally after walking halfway through the store I found somebody and they got someone for that department, what a pain. I got my plumbing part and I picked up the paint, the girl mixing the paint seem to do okay, I haven't looked at the paint yet. When it came time to check out I had to use the self-service checkout and I don't like to use the self-service checkout. When I pulled out my military ID so I can get a discount on the paint the man running the cash register, obviously a man who had made poor life decisions or he wouldn't be running a cash register at Home Depot, stated that I did not have the correct ID and that he would not give me the discount on the paint. I never have any problems at any other Home Depot that I've ever shopped at using my VA card. When I shop at Lowe's, any Lowe's there is never no issue with the military discount. I'll still come to Home Depot and by a role of Teflon tape or maybe a pack of screws, but I guarantee any time I want to spend any amount of "real money" I will do it at Lowe's or Mernards. So to the powers that be at Home Depot a cashier that was full of himself and the refusal of a $28 discount as cost you a good customer. read more

Grumpy Wumpy Faith at the front desk. I don't like Grumpy Wumpies when I'm shopping. Turn that frown upside down, Faith. Have a little faith in your life and job. read more

Manager Tiffany and customer service desk employee Faith are quite rude and nonchalant pertaining to customer needs and concerns. Faith had a flippant attitude when I said I would rather spend my money elsewhere. read more

I hired Home Depot in Fairborn, OH to install Pergo wood laminate in our home. HD hires subcontractors for their installation. The installers immediately determined that the Pergo was defective; the boards didn't lock together tightly causing a gap which would allow moisture to penetrate. HD took a few hours to make a decision which was to reorder flooring. They left all the defective product in our home. It took two months for the replacement flooring and re-installation date to arrive. HD flooring department is essentially the general contractor, and I feel that they were lackadaisical in managing the project. HD botched the delivery date of the replacement flooring which would have caused me to miss our second installation date (Pergo has to acclimate in the home for 72 hours). IMO the flooring department doesn't seem to manage their client projects on a daily basis. I had to call and inform them when they missed their deadlines. Two weeks before the new installation date, HD told me that Pergo needed to inspect the defective flooring so that HD could receive a claim reimbursement. It took HD SIX WEEKS to file their claim with Pergo. I told HD that if my project wasn't installed as scheduled due to their Pergo claim, I expected a full refund. I paid in full for the flooring project and IMO three months is more than enough time to install it, especially when the product arrives within 10 days from the manufacturer. Ultimately the flooring was installed. But, when I attempted to return the excess, unused flooring products, I was denied a refund because HD said they wouldn't refund my money until they received they were reimbursed by Pergo for their claim. I emphatically do not recommend that you hire Home Depot's "pro" installation services. Find an installer yourself as HD can't seem to manage their projects. read more