Was told at checkout, while buying a water hose, that all I needed to have to return it was my…read morereceipt. That's a lie. They will ONLY take it if I have the receipt AND the box. They need more training!! Now I'm stuck with a water hose that is too short!!

What a great local hardware store. They carry the hard to find items unlike the big box stores…read more Found a new local product no others carry, The "Novus Start Super Capacitor Battery Jumper". What a great product, No internal lithium battery to explode or die. Totally Safe to store in vehicle and always ready to use. Love this new Emergency jumper. Thank you Grieve Hardware for carrying unique items.

I always have a great experience at this Menards location. The store is well organized and clean…read more The staff is friendly, knowledgeable, and extremely helpful. They always have a decent selection and items in stock. I like that there is a separate entrance/exit and checkout just for the garden center if you wish. Menards is my favorite home improvement store. The prices and service can't be beat. A lot of their deals are combined with mail in rebates, which I don't mind because there is always something else I need to come back and buy! Turn around time on the rebates is fairly quick.

We have been shopping for a new range. We have run into depth issues in regards to our dishwasher…read moredoor hitting any new oven we put in. Ordered one and had it delivered from Home Depot; didn't fit right . We got a full refund. Ordered one from menards, it also didn't fit correctly due to the dishwasher and they brought the wrong cord for the new oven anyway. I had them take it back and was told I needed to go into the store to get my refund. I went into the store and got the run around and was told I had to contact Menards.com, so I did. Below was an email I received from Menards.com telling me the store should've handled this. I did finally get my refund, but it was minus $162. I will never shop at Menards again. Lowe's and Home Depot have way better customer service and actually give you ALL of your money back on a return.

My husband and I were in the market for a new Lawn Mower, Grill, and Trimmer. I asked a young…read moreemployee by the name of Trent if he could help us with the lawn mowers as we had questions. He stared at me for about 15 seconds and then said "I just walked in, so I'm like, what?". At that point he said he was going to get another employee to help us and we never saw another employee. Mae at the customer service desk didn't have very personable customer service skills. I probably wouldn't return.

We bought Scott's grass seed this year and it's full of weeds. It's absolute garbage! Consider…read morebuying your grass seed from a professional lawn maintenance company instead to save yourself time, money and frustration.

Huge thank you to the team at Lowes on Springboro Pike! Every time I shop here, I walk away…read moreimpressed, but today was next level. Brian Douglas from corporate and Jeff, the Customer Service Manager, are the definition of customer focused professionals. They consistently go out of their way to help, solve problems fast, and make sure you leave taken care of. You can tell they genuinely take pride in serving people the right way, and that says everything about the culture they're building there. Thank you both again for your help earlier today. This is exactly why this is my go-to Lowe's.

If I could give Lowe's of Miamisburg zero stars, I would…read more I ordered paint on August 13 for home delivery. It was never delivered to my home. Lowe's "proof of delivery" was simply a photograph of the paint sitting inside someone else's vehicle; not at my house, not on my property, and certainly not in my possession. I immediately contacted Lowe's customer service and was told the issue would be forwarded to the store. I subsequently received two calls from a gentleman named Al. Since then, I have repeatedly called the Miamisburg store, asked to speak with Al, and left messages requesting a return call. Those calls were never returned. On Thursday, August 20, I made several more calls and ultimately went to the store in person in an attempt to get this resolved. I still left without a resolution. On Saturday, August 22, I spent 18 minutes on another call with the store, only to be told I would need to wait yet another 24 hours for someone to address the problem. This morning, August 23, a gentleman named Aaron left me a voicemail. I attempted to return his call repeatedly. My documented call history shows calls lasting 5 minutes, 7 minutes, and 11 minutes, followed by yet another call. Despite spending all that time trying to reach someone, I still could not get Aaron or apparently anyone willing to take responsibility on the phone. At this point, I have called this store more times than any customer should ever have to, visited it in person, left multiple messages, and wasted hours trying to resolve a problem Lowe's created. They took my money, failed to deliver my paint, provided a completely unacceptable "proof of delivery," and then made themselves virtually unreachable. Their failure also cost me additional money. I had a contractor scheduled to install wallpaper and complete related work, but he could not proceed because the painting had not been completed. I was charged a fee for his wasted trip; all because Lowe's failed to deliver the paint I had already purchased. Do not use the Miamisburg Lowe's for home-delivery orders. The lack of communication, accountability, and basic customer service is appalling. Apparently, taking a customer's money is easy; delivering the merchandise or returning a phone call is considerably more difficult. I expect an immediate resolution for the undelivered paint and a response regarding the contractor fee I incurred as a direct result of Lowe's failure. This has been one of the most unacceptable retail experiences I have ever encountered.

They had what I needed and service was good. The entrance was hard to find at first but other than…read morethat no point it is smaller than most harbor brake. I've noticed, but they're still able to have what you need and the pricing was good.

I've been here many times and the store is always clean, staff is always friendly, and the…read moreselection is great. The prices are good as long as you understand what you are buying. Some things should be bought here, and others shouldn't. Did I mention they have lots of stuff? A huge selection.

I needed a few things and heard that this hardware shop had a great inventory. It does! Located in…read morethe Piqua mall, it's easy to find. We looked over the large selection of BBQ supplies. And selected a rub for fish that we wanted to cook a bit later. Next, I needed a strong pair of pliers to work on some fencing. They had exactly what I needed. Lastly, I needed a strong flat screwdriver for delicate work. They had that too! Fast service, great selection, friendly people. As Arnold said, 'I'll be back!'

Great customer service and friendly employees who are willing to go above and beyond to assist you…read more I recently purchased a grill that I was unable to get in my car. They quickly loaded the grill in a Piqua Hardware truck and delivered it to my home. Piqua Hardware store has all your hardware needs and the best part is you don't have to wonder around looking for someone to help you find what you need!