I love this particular Downing's Hardware. I have never encountered anyone working there would was…read morenot polite and willing to go out of their way to be helpful. They have always had answers to my questions and do what they can to make sure I don't spend more than I need to spend. Very nice group of people.

I went in today to get a key made and honestly I try to remember this place is here, close to home…read moreand a family owned business so we want to keep these places open. I went in to meet the most soured faced woman who acted as if I needed to hurry my ass up and quit bothering her. She ignored me when I first arrived, talking to an elderly man and following him down an isle chatting.I wasn't inpatient. I waited and started browsing at some Shepard's hooks they seemed to have hundreds of. When she returned I asked her about the key, she made it, rang it up and waited on me to quit looking at anything I might have considered buying because she had already told me the total cost before I had a chance to buy anything else! Now , I have been here before and an older gentleman has always been kind and helpful to me. My 2 stars are for this woman who needs help with not chasing away future customers. I have money to spend lady, and you could've sold me one of those hooks for $29 bucks if you'd have just been a tad more pleasant. Now I don't really know if I want to go back and might consider just going to a Walmart for keys or hardware stuff. Not a good representative for this place whoever put her at the register!

I visited Ace Hardware yesterday to pickup an air conditioner fin tool, that the associate claimed…read morewas in stock, but with my own, and an additional associate they were unable to find it. He did offer to order one and contact me. I declined and ordered one online. I visited today to get a warranty replacement for my craftsman 1/4 socket wrench and the associate told me they did not have it in stock and stared at me until I left. He did not offer to order one or even to call nearby stores to keep me as a customer. I went to Lowe's and they replaced it with no hassle and kind words.

Always helpful! Someone ordinarily meets and greets you to help right at the door or within a few…read moremoments of entering. They typically go out of their way to assist with any question. They keep my business because they are an old, family owned, local business chain. Their business model is desirable to me over the MEGAHOME stores. The staff are like "family" and many of them have been at this location a very long time - their experience is extraordinary.

If they don't have it, they can find it. The folks who work there are very knowledgeable.read more

They have a really big selection. Easily find whatever you need here. The store itself is nice to…read moresee with how old the building is. Staff are very helpful and they have great prices.

This is as close to small town, the way it should be hardware stores. The stuff is exceptional…read moreand always willing to help. Watch out for Jim S. he will hit you with a joke that will leave you with a smile. Great service. Offer a wide variety of items including an entire section dedicated to nuts & bolts. They call it the nut house. If you are camping in the area, you may have to look elsewhere for camper items but if you need anything related to grilling, grill repair, etc. This is your place. I highly recommend Western Ohio True Value

They are listed as a FedEx drop off. Went to drop off a box but needed some clear tape to secure…read morethe label. They said they don't supply any tape and pointed me to the paint section and told me to buy some. Really? I probably spent a couple thousand dollars over the past few months here. I think I'll just drive a few extra miles and go to Home Depot or Lowe's from now on.

Woman-owned hardware store. Great personalized service and answers to questions. Good selection of…read moreproducts.

Best store in 100 miles, they carry it all, they are knowledgable, and they'll even show you to it,…read morewhatever it is.

The owner is arrogant an rude. This is not typical of the hometown hardware that most of us have…read morecome to expect. Unfortunately there is no similar competition. On the positive most of the employees are friendly and helpful.

This is your hometown hardware store. They carry a wonderful selection of tools, hardware, garden…read moresupplies, pAint, electrical and on and on. I've been a customer here for more than 25 years and I've always had excellent service and spot on accurate advice. They are under new ownership and have recently doubled their store space by making over the adjacent building. Here's an example of my experiences here: my wife bought a new microwave oven at an auction. We brought it home, took it out of the box, plugged it in and nothing. I took the cover off and discovered a blown fuse. I took the fuse to True Value and they said it was most likely a defective fuse rather than a problem with the microwave. They had a new fuse and when I plugged it in it worked just fine. They also rent equipment and when I've rented things they have all worked fine - like new. True Value - you get an A+! I'm so glad your in Troy!

Nice, competent staff ready to help you wIth your projects. They have a wide variety of supplies…read moreand rental equipment

How much is it worth to have a great hardware store in the neighborhood?…read more There's almost always a geezer (or owner) around who knows both the historical & the modern way to complete your project. I am constantly amazed that they actually have what I need; that staff knows where it is and that I don't have to walk a mile & still search for it. Even better, the person who will walk you to the item you need is the 1st person you see when you walk in the door. There is a good reason why this last neighborhood owned hardware store still in business. Yes, prices are usually a tad higher than big box stores. In my view, more than worth it. I always walk here first. Rarely do I have to drive somewhere else. If you factor in the cost to drive to big box store, Greive is actually much cheaper.

Was told at checkout, while buying a water hose, that all I needed to have to return it was my…read morereceipt. That's a lie. They will ONLY take it if I have the receipt AND the box. They need more training!! Now I'm stuck with a water hose that is too short!!

Always my first choice for my hardware/grilling needs…read more Staff is always friendly and knowledgeable. Dan was a huge help when grabbing a grill from the Weber demo this past weekend. They have a great selection of rubs and bqq sauces in the grill area that you won't find anywhere else in town. Equipment rental is clutch when I may need a specific tool for a job instead of buying it. They also service lawn mowers and snow blowers, recsreen screens, etc. Prices are always fair and what you'd expect.

I love Mcauliffe's Ace. There is no reason to go to another hardware store when you have…read moreMcauliffe's Ace in your neighborhood. I go here here weekly whether I have a need or not.

This used to be Ballweg Hardware and an antique store; Ace bought it and completely remodeled it…read more I hit the grand opening this morning and got some freebies...yardstick, small pail with a paint can opener and a nice pair of work gloves. Only other thing I bought were 2 t-shirts; only $2 each! Lots of flowers available and looks like plenty of employees to help when needed.....nice to have this close by when something needed quickly!