The people here have always been friendly & knowledgeable. Always get keys made here, work…read moreperfectly every time.

This is my experience today . I am retired from the Medical Community. Only one employee that I…read moresaw was wearing a mask the correct way. The others were wearing their facemasks as a chin strap. A lot of good that was doing to keep them healthy. A sneezing fit can travel on the air for about 2 feet or more depending on the wind.

Ok, I'm giving this place 3 stars now. After 9 months of getting our drapes and blinds wrong, not…read moresending correct color, sizes, THE ITEMS themselves, forgetting to reorder, not returning our calls ( also no one in management has voice mail in these stores so you have to rely on someone passing a note to the person you're working with) - AFTER ALL of this..... resolve! 9 full months of me bitching, crying., pleading, screaming....they are finally installed and correct! My husband and I cannot believe it's over! The thing they did right and although we had to negotiate a bit, was they compensated us fairly. For this they get a couple extra stars. I still doubt I'll trust them again or shop there but they told us at the end they would monetarily compensate. At first, they offered it in the beginning to get me to agree to a price but I kept saying, let's wait and see how much longer this will take.! Good thing because I told them months ago and repeated it frequently when it was discussed that I feel 10% for each month you get this wrong is fair compensation. I said that way back in month 3 and held fast to it. 9 months later.... we received exactly that. 90% off! It was the right thing for Lowe's to do, and they knew it. Arguing with me is pointless because I'm retired guys, I have all the time in the world to argue with you. We received the amount back into our account the day I had to call Brad, the store manager, back a week after the work was all complete ( he wasn't going to call but assured me he had planned to just that same day!). Since we paid cash it was a quick fix back into our account and Brad, finally did the right thing. It was best my husband and I didn't go back in to Lowe's to resolve our compensation no matter how good it was. My husband does not want to meet Brad. So, if you have time, no patience but enough stick-to-it-ness to put up with their horrible customer service, incompetence and uncaring attitudes, don't go to Lowe's unless you want a mess. We are happy with our end product, happy with Frank Lucas, the contractor who ended up, at our request , to do remaining installs on everything and happy with the compensation. I really wish I felt Lowe's learned something valuable from all of this and were able to teach their workers but I don't think management acknowledged the issues and so I doubt that happened.

PUBLIC SERVICE ANNOUNCEMENT: If you're considering having Lowe's Home Improvement install your…read morewindows or sliding doors... take a page out of my story...JUST. DON'T. I could tell you about the sliding door that apparently had a complicated relationship with being level and never REALLY needed the screen doors installed within the first 15 months. I could tell you about the window installation that seems to have been approached with the philosophy of, "Eh, that looks about right. No need to have locking mechanisms or sills or seals where you live!" I could explain the gaps, the water issues, the trim, the alignment, the drafts, the damage, the multiple visits, the phone calls, the promises to "make it right," and the amount of time I've spent trying to get someone to actually fix what should have been done correctly the FIRST time. I could tell you all of this and not even tell you how many days of work my husband and I have had to take off over the last 15 months. But expecting Lowe's Home Improvement to order the right parts, all the parts, or any parts are only half the problem of this story. The customer service deserves its own chapter. Trying to get help has been an adventure in itself. Call one person get transferred to someone else explain the entire situation again get told someone will call you wait call back explain it all AGAIN get transferred repeat. At this point, I know more about Lowe's internal phone system than I ever wanted to know. The most frustrating part isn't even that things went wrong. Things happen. The frustrating part is the apparent lack of ownership when they do. Ask "Hannah" who became our assigned case manager. I shouldn't have to spend hours making phone calls, tracking down departments, repeating the same information, documenting problems, and advocating for a resolution to an installation for which I am paying in good faith. Lowes keeps telling me I have to wait until the finish line before they will resolve it! Did I mention this project has been ongoing for 15 months?! At this point, I could probably teach a continuing education course titled: "How NOT to Order all parts of a Window or Sliding Door so they can be Properly Installed-- A Lowe's Case Study." ‍ And the companion course: "Customer Service: How Many Times Can We Make a Customer Explain the Same Problem?" So if you're thinking, "Maybe I'll just have Lowe's install it because it will be easier or they have great financing or they have a store near me..." Consider this your sign. The products themselves may be perfectly fine. But based on my experience, I would NEVER recommend Lowe's installation services. Hire a professional who specializes in the work, knows how to do it correctly, and - most importantly - will actually take ownership when something goes wrong. Your home, your wallet, and your sanity will thank you. And yes... I have receipts. Lots.

Hardware store close to my house closed so went across town (15 minutes). They have a larger…read moreselection of items in the store but customer service is poor. As far as value I feel that the bolts I got were pricey. From my location it will be about the same amount of time to go to the next town where the customer service is much better.

Caveat emptor (Let The Buyer Beware) 1. To all Veterans I…read morehave been shopping here at Rocky's Ace Hardware nearly three (3) years and by word of mouth I found out that the Military active and retired can get a Military Override. I asked for one today and was told I by the Español lady I could not have it sense I had already check. She could have cancel the order and rescanned my items. 2. Personnel appears to be to lazy to put on the price tags but rather to stand around and get paid. 3. Personnel do not want to look and see if items are in the storeroom, but simply say don't have. 4. Have to read the barcode on the shelves and the item barcode to see if they match. Some time they do, sometime they don't

We have probably used Home Depot nearly 50 times in our first year here near Springfield. Maybe 90%…read moreof the time we use curbside and pick up orders, but I have been in there a dozen times. I have overwhelmingly found all the staff to be friendly and helpful (or at least trying to be.) Home Depot seems to be navigating the labor market better than most retail, or at least in this part of Ohio they are. And they have done really well with their website design, placing orders and integrating veterans discount into the system. Over time I feel like I've gotten good value due to those discounts. Their prices are almost always better than Lowes, although once in a while, TSC has something even cheaper -- if I don't mind driving another 10 minutes north.

The door to my house was removed and the old fridge removed and taken away. HOWEVER I now have a…read morenew fridge in my garage because they didn't bring it inside as promised. I'm 74, husband 75 and disabled daughter 50. This was a Christmas present from my youngest daughter. WE WILL NEVER DO BUSINESS WITH HOME DEPOT AGAIN from any member of our extended family. Chad, manager advised he'd "..see what (he) could do..." For a $1500+ refrigerator it's of no use to me. I feel bad for my daughter who tried to do something nice for us.

I've shopped repeatedly at this store and the store is always very clean and looks amazing. Staff…read morealways try's to do the best even when things are out of their control.

Bought an engine from them back in November and since my warranty is up they don't wanna replace…read morethe engine this location is a joke and always rude mfs there

I needed a few things and heard that this hardware shop had a great inventory. It does! Located in…read morethe Piqua mall, it's easy to find. We looked over the large selection of BBQ supplies. And selected a rub for fish that we wanted to cook a bit later. Next, I needed a strong pair of pliers to work on some fencing. They had exactly what I needed. Lastly, I needed a strong flat screwdriver for delicate work. They had that too! Fast service, great selection, friendly people. As Arnold said, 'I'll be back!'

Great customer service and friendly employees who are willing to go above and beyond to assist you…read more I recently purchased a grill that I was unable to get in my car. They quickly loaded the grill in a Piqua Hardware truck and delivered it to my home. Piqua Hardware store has all your hardware needs and the best part is you don't have to wonder around looking for someone to help you find what you need!