Mariah was great :) First time here to get a Brazilian wax and she was great! Easy, painless and I…read morealso got a vajacial and it was amazing! A must go for sure!

Had a great experience with Mariah. She was attentive and made me feel comfortable during my…read moreBrazilian. She had good vibes and energy. The place is very cute aesthetically pleasing . Service was quick. The only downside is I didn't get offered a follow up appt but luckily it's easy to do online.

I followed Kathy here and she's still just as awesome at this location. She's been waxing me for a…read morewhile now. She's friendly, professional and does a great job (no ingrowns!) I highly recommend her.

Been going for just about a year after switching to this location after being unhappy with the…read moreother EWC I was attending. I regularly see Megan & she is the best! She does a great job distracting me with conversation & I can definitely say that the waxes have become more bearable with consistent appointments. Megan always talks to me about my skin and helps me find products or offers suggestions regarding any issues I may be having. There have been times where I have to reschedule and the other wax specialists do a great job as well! If I arrive early & if I have a quick wax scheduled, the guest associates at the front will always ask me if I want to be serviced by someone else who is available, which I appreciate. There are also several sales throughout the year that the staff will inform you of without pressure. Definitely recommend this location particularly because of their clean location & incredible staff. (Ask for Megan if you go! ) (:

I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

Purchased a groupon online for a Brazilian wax and was certainly nervous to try somewhere new as…read moreyou can never really know what to expect. Overall I had a good experience, came in early was welcomed right away, no issues confirming my groupon. The woman who did my wax was so kind and friendly. Had great conversation while being waxed which I can always appreciate as it makes it less awkward and distracts from the fact your literally ripping hair from your body lol If your in need of a wax, grab one of their groupons for new customers (only) and give them a try.

I have SUPER sensitive, very pale skin. I have tried a million wax places. This is the only place…read morethat works for my skin. No irritation ever, my skin is super soft, no bumps, no redness. And it lasts so long. I see Alta and she is amazing. Also the prices are way better than the competitors but their product and service is 1000x better. If you have sensitive skin and are tired of the chain wax places giving u ingrowns, this is where u need to go.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

You guys are truly amazing. Thank you for Taking…read moretemperatures at the door, sanitizing in between customers, and providing us with sanitizer. Thank you for keeping low prices post-pandemic. Thank you for asking customers what they want and listening to concerns before doing eyebrows. Literally I wish I knew About this place so long ago; I love it.

The best service. The owner is so sweet and she always takes time to ask me how I like my eyebrows…read moreand if any correction is needed. If a correction is needed she happily does it. I love her vibe and attitude.

Absolutely saved my brows, they were so uneven and thin and I've been going for a year and they're…read morecompletely transformed. Also best lash lift ever it looks like I have extensions

Love this place, the staff is so welcoming. They do amazing eyebrows!! Will definitely be coming…read moreback

have been coming to Rupis for 6yrs now! Always great atmosphere! great service! All the ladies are…read moregreat! everyone has their own style so pick what you like personally esp for eyebrows! Highly recommend!

My favorite eyebrows place ever. I've gone to many different ones over the years and have had my…read moreeyebrows messed up so many times. I have never been disappointed at Rupi's. Rupi is my favorite personally, I'm sure the other ladies are great but Rupi is my good to. Rupi always does great.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

Natalie did absolutely amazing!…read more I was 10-15 minutes late after she kindly accommodated my schedule and she was still so kind to me and still did an amazing job so for that alone I am so grateful!!! Now let's talk about her work... she did an amazing job! She started without asking me what I wanted but when I asked her what she was doing she did exactly what I wanted anyways AND it was beautiful! This is probably the first time my eyes didn't burn and the quickest full set I ever got! She also reshaped and tinted my eyebrows and that too was amazing. I told her how the last place botched them and she showed me exactly what she would do so that calmed my nerves. I'm so sad I found her and this place right when I'm moving... wish I found her sooner!! I also have to give credit to Cynthia who did everything to accommodate me with my last notice appointment!! Thank you so much!! Thank you, powder room, for such a great experience!!

Finally got my eyebrows done in COVID times and was happy to be the only person in the salon during…read moremy appointment. Recommend setting up an appointment.