Amazing experience from when I walked in the door the ladies at the front desk are the sweetest. I…read moresaw N.P. P. to have juvederm around the nose and jaw and lips ( I only wanted a little to perk lips up ). She did an amazing job and made me so comfortable during the whole experience. I will definitely be going back and highly recommend if you are looking to have injectables done. After results are from a few hours after I had it done and for reference I'm 54 years

Their customer service is awful!! I originally purchased a package that included eight Brazilian…read morelaser hair removal sessions along with eight underarm laser sessions. Unfortunately, after purchasing the package, I had to undergo surgery under my arm for medical reasons. As a result, I was able to complete the Brazilian sessions but was unable to use any of the eight underarm sessions that were included in my package. Given the unexpected medical circumstances, I reached out to the Clifton location multiple times over the past several months to see if some type of accommodation could be made for the eight unused underarm session, but all they kept doing was offering me an ADDITIONAL package to pay for. I was told by the front desk that the underarm sessions were "complimentary" and therefore there was nothing they could do. I obviously would not have purchased the original package had I known that I would ultimately be unable to use the full thing due to circumstances outside of my control. I then requested to speak with a manager. I called the location numerous times over the course of several weeks and repeatedly requested a callback, but I never received one. I continued following up and was eventually told that my situation would be escalated to upper management. After waiting and following up again multiple times, I was then informed that a request had never actually been submitted in the first place. I was told that they would submit the request at that point, and I again specifically asked for a manager to contact me that same day. Despite this, I still did not receive a call. On top of all of this, I even emailed their headquarters last week and even after two follow ups I STILL haven't received a response. This entire process has left me extremely disappointed with the level of customer service I have received. I have repeatedly had to initiate contact, follow up, and ask for updates regarding an issue that should have been addressed much more professionally and efficiently.

I followed Kathy here and she's still just as awesome at this location. She's been waxing me for a…read morewhile now. She's friendly, professional and does a great job (no ingrowns!) I highly recommend her.

Been going for just about a year after switching to this location after being unhappy with the…read moreother EWC I was attending. I regularly see Megan & she is the best! She does a great job distracting me with conversation & I can definitely say that the waxes have become more bearable with consistent appointments. Megan always talks to me about my skin and helps me find products or offers suggestions regarding any issues I may be having. There have been times where I have to reschedule and the other wax specialists do a great job as well! If I arrive early & if I have a quick wax scheduled, the guest associates at the front will always ask me if I want to be serviced by someone else who is available, which I appreciate. There are also several sales throughout the year that the staff will inform you of without pressure. Definitely recommend this location particularly because of their clean location & incredible staff. (Ask for Megan if you go! ) (:

Dora is my go to ! If she is not available I wait for her appointment to come around. She listens…read moreto what I ask for and knows what to suggest to get me to enjoy my experience to the fullest .

Terrible massage, did not do a Front and back Massage as they claimed this would be. Frankly it was…read morenot a massage at all. He just applied lotion all over feeling me up in an uncomfortable way. I will likely not be getting a massage anywhere for while after this. There are many amazing spots in the area that I would recommend over this place. Terrible service overall!

I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

Mariah was great :) First time here to get a Brazilian wax and she was great! Easy, painless and I…read morealso got a vajacial and it was amazing! A must go for sure!

Had a great experience with Mariah. She was attentive and made me feel comfortable during my…read moreBrazilian. She had good vibes and energy. The place is very cute aesthetically pleasing . Service was quick. The only downside is I didn't get offered a follow up appt but luckily it's easy to do online.

have been coming to Rupis for 6yrs now! Always great atmosphere! great service! All the ladies are…read moregreat! everyone has their own style so pick what you like personally esp for eyebrows! Highly recommend!

My favorite eyebrows place ever. I've gone to many different ones over the years and have had my…read moreeyebrows messed up so many times. I have never been disappointed at Rupi's. Rupi is my favorite personally, I'm sure the other ladies are great but Rupi is my good to. Rupi always does great.

I went in not feeling good, feeling a bit depressed and tired…read more It was suggested that I get the B12 and the glutathione. Today, I feel amazing. I got my energy back and feeling super happy and hyper! Thank you!

Dr. Jeffrey Weiss is a breath of fresh air, to find a doctor that truly listens and gets to the…read moreroot of your medical issues for you. He does not rest until he fixes your health, a holistic approach. Staff are amazing, scheduling is so easy, great having two convenient locations in Tenafly and Clifton.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Wow! I love this place! Fast service and they are very kind. Very gentle threading and waxing…read more Parking can be tough at times but I usually tend to find a spot in the area. Update: still love this place so much! Quick and painless! So friendly and understanding of what you want.

Great service! went on a weekday found parking easily and was out in under 10-15 mins. my brow lady…read morewas precise and kind and did a great job. space is clean.