Dalmira was great! She asked me all the right questions and applied the perfect amount of pressure! I felt relaxed and rejuvenated by the end of my massage! The room was clean and there was relaxing/meditative music that aided in helping me to destress and relax. My only complaint was that it was a bit cold - but I'm always cold! I paid $79.95 which is the hand and stone intro price, which is more affordable than Massage Envy's at $100 for the introductory. read more

Hand and Stone - Massage Near Me - Clifton, New Jersey

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Love this spot. I should go in more often, but my schedule deters me. I have the monthly package and Suna is my go to for my cryo facials. She's amazing. Just had a deep tissue massage from Travell today, and it was by far the best massage I've ever had, (and I've gone to H&S in 4 different states) def don't overlook this location. They're spot on for service. read more

Front desk customer service was great and massage was wonderful,Everybody was very professional really enjoyed it. read more

Hand and Stone - Massage Near Me - Clifton, New Jersey

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Sha was the best!!!!! Will 100% be coming back to work with him. He helped me prep for my meet ! 10/10 service

I was given a gift card to this place . I don't want to go into the details of what happened . Given the manager did reach out to offer an apology . And for that reason alone i gave it an additional star . I had a deep tissue massage and a facial . My masseuse was good and would have gone back just for her . Be warned , make sure when you schedule a facial you are explained EXACTLY what your paying for make no assumptions !. And no you will not be told at time of booking what it entails unless YOU ask otherwise you will be charged additional . read more

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I had a gift cd I had never used, so I tried their services. I was so impressed by my massage, that I signed up for the membership package and my credit card was charged each month. I waited until the charges had gone through and then tried to book an appointment with the same masseuse, only to find out she no longer gave the type of massage I wanted. I tried someone else but was not impressed. I then made an appointment for a facial. I enjoyed it so I tried to make another one with the same person and was told she had left. I then tried to make an appointment for a massage. After trying numerous different days and times, I finally found an appointment that would work for my schedule. A few days before the appointment, they called to cancel because the masseuse had to change the appointment. I booked another appointment. A few days before, I received another call to cancel that appointment because they were having meetings that day. I booked another appointment. I became very ill and instead of keeping the appointment and infecting everyone, I canceled. Unfortunately, I was leaving for an extended stay out of state and could not book another appointment and I informed the receptionist of that fact. I just called today to start up again and was told my credits had expired. I had 5 more massages or facials that I never used!!! It amounted to over $400 worth of services. When I told the receptionist that they had canceled appointments and I had an issue with rebooking, she nonchalantly responded they were expired. The whole membership system feels like a scam. I spent months paying for something I couldn't even enjoy. The receptionist was utterly uninterested in resolving the issue, and all I got was a generic, dismissive response. OH, and they keep sending me emails at least 3x a week to make an appointment!!! Why are you still sending me emails if I can't make appointments? So I can spend more $$$!!! This is NOT how a reputable business should operate. If you're considering a membership here, beware - you might be stuck paying for credits you can never use. Do yourself a favor and avoid this place! read more

I came to get a massage because I was so tired, wasted of my damn time. My massage was at 10 she started at 10:10 and ended at 10:50. She wasted a lot of time and used her elbows and one had. She was sitting down most of the time. Don't waste people's time if you're not going to give a good service. That lady looks like she was tired and was ready to finish. read more

Very clean hospitable environment. Great facials and massage. Can't stand the up charging constantly for additional services. Plus always pushing to sell products. Uncomfortable that they are so aggressive to sell more services. read more

Hand and Stone - Massage Near Me - Clifton, New Jersey

Massage was wonderful... front desk was AWFUL. My 17 year old daughter booked a massage online (after calling the location and being told since she started online she needs to complete the booking online... whatever kind of system that is), inputting her gift card number into the notes section as directed by the employee as well as her credit card (because that is a requirement). This morning I bring her there for her appointment. She hands them the gift card and proceeds to spend several minutes filling in the digital intake forms before her masseuse comes to get her. When she exits from her (wonderful) massage, she is informed that she cannot, in fact, use the gift card at the location. Apparently it is a promotional card (clearly indicated on the front of the card) and can only be used where it was purchased (apparently the Wayne location). Despite being in possession of the gift card from the moment my daughter walked in, and having the gift card number on the account from when my daughter inputted it online, they didn't bother to check or inform her until right after she emerged from having her service. And they said there was nothing they could do because the system won't even allow them to redeem the card. One of the 3 unhelpful women standing at the desk actually commented, "well, you could have read the back of the card." They could have read the front of the card... or the gift card number inputted into the system. They didn't bother. The manager named Henna I believe (apparently one of the 3 there) said she "understands" but they are the busiest location in the area and sometimes they get so busy with "people throwing gift cards in their faces" that they don't get to check. So they don't have a competent protocol, and I have to pay for a service I believed was covered under a gift card. I used to be a member here myself and went very often. Never again. The massage was great, but the front desk protocol and the receptionists' demeanor and lack of care for customers or for their jobs ruins it. If they are in fact the busiest location in the area, they won't be for long if they keep this kind of customer service. read more

On 10/19/2024 I visited this location for my monthly massage, up until this visit the service at the front desk has been great. On this day I needed to speak to Leslie, the location manager about transfers my husband's package to my account. I have done this action many times in the past. Unfortunately, at this time I was informed that cooperate is now enforcing the companies policy. Which I understand but because of my ongoing membership and their failure to enforce the companies policy I should have been handled with a little more care. Instead Lesile did not offer any solutions being that my husband needs to cancel his membership and has four packages left. She informed me that he would have 90 days to use his packages, or they would be lost. I commented that it would be wasted, and she commented it would be my husband who wasted his money. She spoiled my massage with her negative condescending attitude and lack of customer care. I will no longer visit that location and maybe even cancel my membership all together. read more

Update: changing from 3 to 2 stars because two days later the skin on my nose started peeling profusely. It's pictures in the closeup of my nose below. In this pic, you can also see the small amount of bruising that happened on the edge of my nose. I really wouldn't recommend coming here at this time. Okay, I can definitely see why this place has mixed reviews. I would say their service is okay-- but not worth the price point. First, it's more expensive than the other Hand and Stones in NJ. Another location charges $10 less across the board for the same services. I had a facial and it was okay. They really went in on my T-zone...I do wish they were not as harsh in that area as I have nose piercings and I had to keep asking the specialist not to push down on it as its metal and REALLY hurts if you press it into my skin...? I now have some yellowing on my skin around the piercings that I hope doesn't turn into a bruise. They put a clay mask on me and also put it on my eyebrows. I've never used a clay mask that said it was safe to put on your eyebrows/hair so that was weird. But they didn't wash it all off. In the picture, you can see how there was dried clay in my eyebrows. When I tried cleaning it off with water lots of my hairs came out which is probably why you're not supposed to put it there. Another woman who was there was upset with the front desk staff as it seemed like she transferred some of her benefits to her family members (who were there with her) but the staff was overcharging her as if she wasn't using the benefits. It's an expensive place...the staff is nice but I wouldn't come back here unless I had a coupon. read more

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DORA DORA DORA ! SHE IS THE BEST MASSAGE THERAPIST IVE HAD! She speaks Spanish / so we spoke Spanish the whole time, but she knows English also so either language. She is MAGICAL! I went in with sciatica pain and I walked out feeling brand new ! I had so much pain for weeks and she was able to really help me. I booked my next three sessions in advance. read more

Horrible place rude help, hard to get an appointment. On top of this during the pandemic not only did they continue to charge, although they weren't open, they increased the price!!. If they do manage to procure a good masseur they either don't stick around long or are always booked up. Ok so finally cancelled. Now unable to use the messages that have built up because they never had any spots to begin with. Horrible company and horrible people running the show. STAY FAR AWAY !!! I wish I had something nice to say but pretty hard the massages received were ok and a few were actually good. However that does you no good if they never have any openings. By the time you actually procure a spot they person you booked with has moved on. GO ANYWHERE ELSE read more

I first visited this Hand and Stone location as a gift from my boyfriend who had a membership. After he saw how much i loved it he gifted me with massages more. After 3 back to back months i decided that i would sign up myself for a monthly massage and it was by far the greatest decision i made. I usually come and see Luisa A and am so glad that she has certain late nights that accommodate with my work schedule. It is truly worth the $60 monthly fee and you can even buy gift cards at membership price to gift to others. You can even transfer your monthly package to someone else as well if you don't need yours that month...never the case for me so i am glad the gift cards are an option. Great location! read more

I have a horrible experience from this location I ask for the diamonds machine and the regular facial in the end i pay around 200 dollars and I get some stuff from then after they call me back and tell me they forgot to charge me something I don't even review and they end up charge me more then what I have then to do in my face they scam me be very careful with this place is a scam read more

Don't get a basic facial here. I don't know about the other services, but this was... underwhelming, to say the least.

Amazing experience at Hand & Stone in Clifton. The front staff is professional, friendly, and welcoming. They helped me get an appointment here last minute and I was super stoked because I really needed it. I was massaged by Laura V and WOW, she is an angel with the hands of a goddess. I usually don't bother getting massages because I've tried so many places that don't listen to my specific needs and don't press as firm as I like; I'd always end up leaving unsatisfied. But I got lucky and Laura worked miracles on my back. I actually accidentally fell asleep 3-4 times and had to keep catching myself because the massage was that damn good. Im not sure if I should even be giving her name out because I almost want to keep her to myself! But, she's great and the world deserves to know! Lol. read more

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I have waited MONTHS to get a massage due to Covid-19. I called and spoke to the front desk about precautions that were being taken and scheduled an appointment. My poor review is not about the massage that I recieved, it is about the lack of social distancing that I experienced (checking in & put and waiting for appointment). I was very uncomfortable with the amount of people in the reception / waiting area. 3 employees just at the small check in desk and massusages coming in and out. Waiting for my appointment there was an additional 5 other people in the small waiting room. After my appointment, I had to wait to pay, with an additional 7 people in the small space, plus the 3 employeesat the front desk. I was also informed when I called that the lobby was cleaned at the top of every hour. I was in the lobby for two "cleaning times" and did not witness this ... I will not be returning for some time. read more

Julz is so knowledgeable and friendly. Highly recommend her for anyone looking for a great esthetician.

The customer service was so lovely. Jayd helped me out a ton and she was so patient, I haven't gotten my (who cares I won't disclose) but I already know I will be returning read more

Hand and Stone Massage is a chain, quick service spa that specializes in monthly subscription massage and facial services. I received a gift certificate and used it on a 50 minute massage. While it's located in a busy strip mall, the music and atmosphere in the lobby are relaxing and put your mind at ease. Due to the quick service nature of the experience, there is no locker room or changing area prior to your service. My massage was a pleasant, relaxing experience. My massage therapist checked in with me on several occasions to see if the pressure and temperature in the room were to my liking. The therapy room was dimly lit and had relaxing music playing. The only negative part of the experience was payment. I was given a poorly delivered pitch on joining the monthly subscription. I used spa finder gift cards to cover the cost, and because of using these gift cards, the first time service price changed from $69 to $109. While I understood their reasoning, it's a terribly unfair policy and should be very clearly articulated upon making the appointment. read more

My personal issue with Hand and Stone is not the massage/facial service, but mainly the company's policies. I just ended my year membership because for every single item there is an added fee. You want to give you overage packages to a family member, freeze/unfreeze a membership-cancel, combine a package = all adds to additional fees. Somehow H&S found a way to add a fee for all regardless of your tenure with the membership. You can tell that the front desk girls have been warned not to engage with customer that question the company policy. Additional quirks: If you are like most people and weekends are your free time to book something...you guessed it...very few appt at odd times available. The consultants don't get paid as much as the fee cost so the value really goes mainly to the corporation. Very disappointed; non a-customer-first based company, regardless of the service they tend to offer. read more

I've been a member at Hand and Stone for years, always look forward to my monthly massage. My usual location is the Spring Lake location which I still think is the most beautiful but Cliftons location was very welcoming with a very friendly staff. They recommended to me one of their top therapists, and actually suggested I move my original appointment so I could schedule with her. I really appreciated the over the top customer service! read more

I tried to like this location. Somehow, they've managed to screw up my last two visits. This location's organization and ability to give the client what they want is seriously lacking. I signed up to become a member (automatic charge of $60/month) after my first visit since they offered to take off another $30 off my 80 minute massage. Because I had no preference at the time as to the gender of my massage therapist, I was assigned a male. The massage was good though I felt as if he was rather cautious as to touch and massage certain parts of my body. No big deal, I can understand how he would want to make me feel as comfort as possible. Lesson learned, go with a female the next time. My second appointment was for a one-hour facial. I booked online and due to their limited selections, I choose to go with "facial" although what I really wanted was a microdermabrasion. After reading a couple of reviews and speaking to the front desk on the phone, I selected Kristen as my esthetician. Upon arriving to my appointment, I was disappointed to find out that I wouldn't be seeing the person I specifically booked with and instead was given someone else without advance notice or apologies. Then when I told my beautician that I was interested in a microdermabrasion, she didn't give me what I wanted and instead told me that a simple rejuvenation facial would help with my dry patches. Nope, as I suspected, it didn't help. My third and final appointment? An 80-minute massage and 30 minute facial. I was asked whether I had a gender preference. I said "Yes, a woman please." Did I get what I asked for? Of course not. I ended up getting the same exact guy that I had the first time. He recognized me and in the interest in not making it awkward, I just took the loss and vowed to never return to this place. As for my mini-facial, this time around I did get what I wanted: a mini microdermabrasion. My skin is now baby soft and dry patches gone. If only I had received this treatment my first time around ... maybe it would have saved them. It would have certainly saved me time and money. read more

Hand and Stone - Awesome couch - Massage Near Me - Clifton, New Jersey

I don't usually bother to give a one star, and I'm not the person to complain. This is just a warning to everyone else. We got a couples massage and it was good, and I have no problem with the workers, or the service. However, don't sign up with them to get the discount, and make sure you read the fine print. They will charge you an extra month when you cancel, even within the 30 day window. (Also, we canceled way before the 30 days were up). Therefore, don't sign up at all and pay the full amount that same day. This business policy is unacceptable, and it's a very sneaky way to do business. I hope they either review their business policies or they go out of business so another more ethical company can come take their place. read more

I was in Livingston Hand and Stone Massage and Facial Spa. Please make sure that if you are there 1) Ask what is included in services for the price they are charging. 2) Do not become a member right away. If you decline the membership make sure they are not charging your credit card every month. 3) Even if you pay gratitude to the person providing you the service they will charge you the additional gratitude on your final bill, so make sure you do not pay additional or double gratitude. All these had happened to me. When I saw charges on my credit card I called them. I was told that I agreed to the membership which I had declined the first time they offered me. They did not take off the charges. They are not honest with service and charges. read more

Pushy front desk and horrible / rude service when trying to cancel membership. They have a 30 day cancellation policy that was not explained and I tried to cancel within the first month of having membership and they are charging for an extra month. how is this okay?? front desk response was short , rude , unprofessional. So so facial was not worth the hassle.DO NOT RECOMMEND!!! read more

I have been going here for awhile now and can't say enough great things about the kind and helpful front desk staff. Always nice and attentive. Rishawn my massage therapist is 100% awesome. He asks what is bothering me and then gets it done perfectly everytime. He has helped me with my neck and shoulders many times. Also my back. The hot stones are the icing on the cake. They are amazing and will always give them 5 stars plus 100 more stars if I could. read more

massage was great- Sook probably gave me one of the best massages I've gotten- but the place is a rip off. my daughter spent $140 on a 50 minute massage. no credit left. if she bought just a massage it would of been $80 but it was a gift card for a holiday so they charged $140 to suck you into the membership. I don't want a membership- I just want $140 worth of services my daughter paid for. read more

Horrible customer service... They are not fair and charge you when you ask to freeze your account. Antithesis of a spa experience. Never never go here... read more

I m trying to suspend the auto payment for membership during this COVID situation because I won't risk getting to a spa because of the circumstances. But there is no customer care to take calls. The spa should have done the suspension of charging the customers during this difficult time without us having to try so hard to contact them. Very unfair !! read more

I had the most wonderful, hot stone massage with Patricia at the Flanders, New Jersey spa. The staff there is wonderful. The atmosphere is very nice. The heated tables are a wonderful addition to the massage. I highly recommend this place. read more

As it was my first time ever getting a facial, I did not know what to expect. Lindsey was so kind and knowledgeable, she talked through everything she was doing and why. Her dedication and passion really came through from the moment she greeted me. I love all the tips and knowledge she provided. She's got magic little fingers that melted away my frown lines, I only wish she could massage my face everyday. I highly recommend this spa, everyone was so kind. read more

Wow! Whomever just made my appointment was so rude. This is the second time I believe I've spoken with this person. 1st time, she booked my apt in the system for a 50 minutes even though we discussed an 80 minute. Of course, the 80 minutes couldn't be accomadated when I arrived...very frustrating and then today, trying to book an appointment and I had to drive the conversation. I just received yes and no answers, no suggestions for other times and when we finished our conversation I said "Thank you" and she hung up; lack of common courtesy and manners. Hi- I'm the customer here and you should be trying to make my experience superior from every touch point. (yes, I have a customer service and marketing background) I've never had this problem at the other Hand and Stone spas I've visited, just this one. Disappointed. On the positive side- I really like my massage therapist; he's great! read more

ONLY SPEAKING FOR FACIALS RIGHT NOW: I was looking for somewhere to get microdermabrasion to tackle hyper pigmentation. I stumbled across Hand & Stone in Clifton and they were able to fit me in the same day. I went to Sharon who offered so many helpful tips .I GOT A FACIAL & MICRODERM. She also suggested squeezing in some micro peels to get an even better , more even tone. After the first visit I saw a very noticeable difference. I'm looking forward to my next visit. Meanwhile, it has been two weeks of me following her tips and my skin is glowing!!! read more

Reading the reviews on here made me really nervous to try out Hand & Stone. I had received a giftcard, so no matter what I was going to come. On the day of my facial (a Saturday), there was about 6-10 people waiting in the lobby. I was shocked to see so many people waiting around for services, and thought for sure I would be waiting forever for my appointment. To my surprise, they took me on time! I was super nervous as I had never been for a facial before. My esthetician was Yocelyn. She was so nice and definitely helped to make me feel at ease. My skin was in bad shape before I got there, and I left feeling refreshed and already looking better! I went with the Detox facial to help ease my acne and redness. About a couple days later, my face broke out with 2-3 large cystic pimples. I think this may have been due to getting a detox facial, so I won't place the blame on Hand & Stone. I really can't wait to be back and I'm curious to see how my skin improves as time goes on. read more

Made an appt well in advance to have a massage on my 65th b-day but 1 week before my birthday hand and stone In clifton cancelled my appointment. They had said the massage therapist was not available, maybe he was fired. I told them it was my birthday but they could not accommodate me. I tried booking in another hand & stone facility but there were no appointments available in which I understood because now my b-day is only a week away, that is why I booked my appointment in advance!! I had a gift card my daughter had given me from hand & stone. I am very disappointed! read more

Customer service Here is horrible. I have been a member for some time now and within a year I have had about 5 bad experiences because every-time I keep giving them another chance. I booked a 90 min massage as a gift to my mother and 30 min into the massage my mom had to ask the masseuse to stop because she seemed as if she didn't know what she was doing and she could already tell the service was going to be choppy. Now here's where it gets better... the manager only wants to compensate $20 for the entire massage that was only 30/90 min and costed a bit over $100 and expected that my mom would pay for the remaining balance of the services which is ridiculous. This location has screwed up so many times and each time I try to give them another chance and it just doesn't get better. The only therapist working there that keeps me going back is Luisa who unfortunately wasn't available to do my moms massage that day. read more

My first time visiting Hand and Stone. Janice provided me with a facial, customized for my skin. She was very professional, walked me through everything she was doing and I left with my face feeling refreshed. I truly had a glow and that feeling lasted for at least a week. She also advised me in some products to get that would add to my current skincare routine. I'm looking forward to going back. read more

I've been debating on giving this place a try for a long time now. I randomly decided to go for it after work one day and luckily they had an open appointment for a facial without too much wait time. First, the young ladies working were very polite and the place was incredibly clean and smelled amazing. My appointment was exactly on the time they gave me and my esthetician was Sharon who is amazing. Funny, incredibly informative and gentle as possible on my very pore clogged skin. I am definitely a fan and plan on going back. My skin looked fresh and felt soft and supple. Just as an FYI after my appointment they did try to up-sell me a membership or monthly package but I kindly said no thank you, and the girl at the desk didn't press me any further. I also decided to purchase some of the recommendations I received on skin care products. The Clarity rx line is a little pricey but having read some reviews previously, I went in wanting to try them. Also, as with most skin care products, a little goes a long way. I definitely plan on going back for another facial and am likely to also try a massage. (Only four stars since it was my first time, will update.) read more