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    Hand and Stone

    3.1 (136 reviews)
    Open 9:00 am - 8:00 pm

    By appointment only

    Hand and Stone Photos

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    Reviews With Photos

    lee r.

    I was given a gift card to this place . I don't want to go into the details of what happened . Given the manager did reach out to offer an apology . And for that reason alone i gave it an additional star . I had a deep tissue massage and a facial . My masseuse was good and would have gone back just for her . Be warned , make sure when you schedule a facial you are explained EXACTLY what your paying for make no assumptions !. And no you will not be told at time of booking what it entails unless YOU ask otherwise you will be charged additional .

    Michael M.

    Very clean hospitable environment. Great facials and massage. Can't stand the up charging constantly for additional services. Plus always pushing to sell products. Uncomfortable that they are so aggressive to sell more services.

    Front of the store
    Maria S.

    Update: changing from 3 to 2 stars because two days later the skin on my nose started peeling profusely. It's pictures in the closeup of my nose below. In this pic, you can also see the small amount of bruising that happened on the edge of my nose. I really wouldn't recommend coming here at this time. Okay, I can definitely see why this place has mixed reviews. I would say their service is okay-- but not worth the price point. First, it's more expensive than the other Hand and Stones in NJ. Another location charges $10 less across the board for the same services. I had a facial and it was okay. They really went in on my T-zone...I do wish they were not as harsh in that area as I have nose piercings and I had to keep asking the specialist not to push down on it as its metal and REALLY hurts if you press it into my skin...? I now have some yellowing on my skin around the piercings that I hope doesn't turn into a bruise. They put a clay mask on me and also put it on my eyebrows. I've never used a clay mask that said it was safe to put on your eyebrows/hair so that was weird. But they didn't wash it all off. In the picture, you can see how there was dried clay in my eyebrows. When I tried cleaning it off with water lots of my hairs came out which is probably why you're not supposed to put it there. Another woman who was there was upset with the front desk staff as it seemed like she transferred some of her benefits to her family members (who were there with her) but the staff was overcharging her as if she wasn't using the benefits. It's an expensive place...the staff is nice but I wouldn't come back here unless I had a coupon.

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    2 years ago

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    6 months ago

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    2 years ago

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    10 months ago

    Sha was the best!!!!! Will 100% be coming back to work with him. He helped me prep for my meet ! 10/10 service

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    1 year ago

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    7 years ago

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    2 years ago

    Don't get a basic facial here. I don't know about the other services, but this was... underwhelming, to say the least.

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    6 years ago

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    2 years ago

    Julz is so knowledgeable and friendly. Highly recommend her for anyone looking for a great esthetician.

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    Page 1 of 4

    Ask the Community - Hand and Stone

    Review Highlights - Hand and Stone

    I got a detox facial, it's been 4 days and my skin looks AMAZING and I can't stop touching my face it feels so soft!

    Mentioned in 3 reviews

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    SKN

    SKN

    4.8(70 reviews)
    3.1 mi
    $$

    Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

    Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

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    LaserAway

    LaserAway

    2.4(8 reviews)
    0.8 mi
    19 years in business
    Certified professionals

    Have recently changed to a different Laser Away location because of my experience at this location…read more Overall, the nurses and nurse practitioners who have done my laser services have been wonderful and I thank them! My experience was more so lacking and disappointing due to the customer service end of things. To start, on my 1st appointment was "tricked" into changing my package as a sale was going on. I was told that my legs would be FREE with the current promotion they were running. I was handed a tablet to sign but was not told or shown any price and didn't think at the time (which in hindsight I realize was naive) that I would be paying anything as I was told it would be FREE. When I called the center afterwards and Comenity - there was no way to undo this. So from the start, I was not happy but I still continued to attend the location afterwards - chalking it up to me being naive and not asking questions but the frustrations continued. Very often I would arrive to my appt and be told I would have to wait longer due to staff being out. I understand this happens but it was quite frequent and I would have preferred a call or prior notice. A lot of times I'd have other plans afterwards or work that would be affected. One time; I also wasn't even able to do all my services because my appointment time was delayed by so much. My last disappointment where I decided it was time to find a new location was back in February. As you know we've had a very harsh and brutal winter. This location opens at 10 and I had my appt at that time. I arrived 10 minutes early, which is standard for me and i believe the right thing to do. I arrived to the door the same time as a worker. She looked at me with a not so nice or approachable look and I said "Hi, I have a 10 appointment, am I too early?" And she said "yes!" And just let herself in- although there were two other works inside and a lobby/waiting area. I was definitely upset because it was freezing out and I could've been waiting inside. Initially I thought maybe this person was a manager or maybe needed time to get things in order before opening, but again, there were two other women sitting inside at the front desk. In addition, I come to find out she was one of the nurses - as she performed my services that day, which was so awkward. I was very upset after the interaction and thought it was very unprofessional and not a good example of customer service ESP considering the harsh cold and turning me away. But I am not a rude person and would never make a big ordeal, so I just took the mental note and as mentioned earlier this you could say was my final straw and I knew I needed to find another location. The main reason I am sharing my experience is so no one else gets conned into a "free" service and then be financially responsible to pay more. This is the most disheartening part of my entire experience. I understand that this not reflective as the entire company - as I had a great first appointment at another location.

    I don't recommend CoolSculpting--or any services--at LaserAway. My appointments were rescheduled…read morethree times due to vague "staff emergencies," at both the Hoboken and Clifton locations. For the price, the experience and results just weren't worth it. My original appointment was scheduled for April 29, but got canceled due to a "double booking." I wasn't able to reschedule until a month later due to travel. That rescheduled appointment, now set for May 26 at a different location, also got canceled--again due to staff issues. (It also happened to be Memorial Day weekend, which made the situation feel even more avoidable.) I finally had my first session on June 6, over a month later than planned. The staff was nice, but honestly, the procedure was so basic I could've done it myself. The sales pitch made it seem like you needed a nurse practitioner to avoid risks like "polyps" or poor results, but the process was extremely simple and the difference was barely noticeable. Definitely not worth the hype or the price tag. I scheduled my second appointment for July 25, the earliest possible based on their 30-day policy--but surprise, it got canceled too due to another "clinical staff emergency." I was told one of the two clinicians was in a car accident (which is awful, of course), but it's pretty concerning that they only have two staff members handling everything. I'm now booked for August 7 in Hoboken. Today is July 24. Let's see if they cancel on me a fourth time. What started as something I hoped to complete by May might not even finish by August. Save your time and money--go somewhere private and more professional. This chain is just not it.

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    LaserAway
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    Gold Jonathan MD  Dermatology & Dermatologic Surgery

    Gold Jonathan MD Dermatology & Dermatologic Surgery

    3.3(12 reviews)
    1.9 mi

    Dr. Gold has been our family's dermatologist for over 15 years, and with good reason. The staff has…read morealways been professional and courteous. I've never had to wait more than a week for an appointment. The good doctor is a soft spoken and patient man, good with kids. He takes him time and you never feel like he's rushing you out the door. Hope he doesn't plan on retiring any time soon!

    TLDR; He missed something he should have caught, or at the very least been more professional about…read more --- Wow, I'm actually genuinely surprised to see such positive reviews. I had a mole under my eye that had started bleeding. Of course I googled, and everything I read said go straight to dermatologist. I found Dr. Gold and made an appointment for a skin exam. He glanced at my Mole with the naked eye from about 2 feet away and said it looked fine. Since I had read that bleeding was a problem I asked how he knew. He replied 'how do you know how a website works?' (I'm a web developer.) Meaning, I'm a professional, so don't question my judgement. He told me it wasn't a problem mole, but I could have it removed for cosmetic reasons if I ever wanted to. Long story short, about a year or so later my sister kept complaining about how disgusting it looked so I decided to get it removed. Thank goodness Dr Gold didn't take my new insurance so I went to a different professional to have it removed. She looked at it with some sort of magnify thing and seemed to have an immediate feeling that out was probably going to test positive for being a basal cell. It hadn't grown out changed much since my visit with Dr Gold. It tested positive and has been surgically removed. EVEN CRAZIER, I was telling this story to a co-worker and she was telling me this story that happened to her about 10 years ago where she went to a dermatologist and the guy had just a big know it all attitude and told her she was wasting her money to do a skin exam because she was Italian. Turns out, THAT WAS DR GOLD TOO.

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    Gold Jonathan MD  Dermatology & Dermatologic Surgery
    Gold Jonathan MD  Dermatology & Dermatologic Surgery
    Gold Jonathan MD  Dermatology & Dermatologic Surgery

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    SkinSplendid - SkinSplendid Medical Spa lobby

    SkinSplendid

    5.0(6 reviews)
    3.1 mi

    Words cannot express how content I am with the results of my silhouette thread lift! I have been…read morearound the world and back again, trying different procedures/methods, seeking a trained professional to help me achieve my desired look. After losing over 50 pounds I noticed that my skin began to sag/droop and exercise alone wasn't cutting it and voila - I was fortunate enough to meet Nurse Christy who is highly skilled and talented at what she does! She has worked miracles on me and I have never been happier! For those who are simply looking to enhance their features with a subtle lift, minimal downtime and a cost effective solution, look no more and walk over to Nurse Christy's door (two convenient office locations either in NY or NJ)! She is the answer! Thank you so much Nurse Christy!!!!! I am elated thanks to you!!!!!!

    Nurse Christy and nurse Emma are very passionate about the skin care services they provide. Christy…read morehas an incredible skill of an artist - combined with the knowledge and competence, she is capable of creating a well balanced and youthful look and can determine which areas need what after her thorough assessment. Her knowledge, attention to every detail and skills are well worth the price. It is not your primary care provider injecting you with Botox and fillers after taking a 2 hour class ( it is not a secret that this field is flooded with the providers who are barely competent, never mind knowledgeable). She is truly an expert in this field.

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    SkinSplendid - SkinSplendid Medical Spa

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    SkinSplendid - Luxurious jelly masks!

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    SkinSplendid Medical Spa lobby

    Hand and Stone - massage - Updated May 2026

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