By far my favorite nail place in Cincy/NKY. Always beyond satisfied with their quality and the…read moreprices are unbeatable. They take their time, yet are very efficient. Sometimes wait times are long, but always worth it. It's also notable that my polish (gel, normal, and SNS) always lasts the longest when I get it done at X-Nails. ...although I've been going here for years, I finally decided to write something because today's experience was unparalleled - the customer service that Allen (sp?) provided was like nothing I've experienced before and I wanted to thank him for being so great.

Horrible customer service Tech was argumentative and…read morewouldn't listen Placed blame on dip company and me The color of powder Was not close to the color I picked from the nailbook. When I mentioned this , he insisted that the nailbook doesn't always match the color of powder. I asked , what is the point of picking a color then. He told me I need to call the company and ask them that that x nails only buys the product.. When I asked to see the book again to change Colors. He insisted that the color would get darker.. I wanted a color in the red family. The powder that was brought out was in the coral family. I didn't want a darker coral. that he insisted it would get darker and would not bring the book When finishing and using the tool to file the nail near the cuticle.I watched as my Cuticle was lifted. I asked that the cuticle be cleaned up since the tool messed up my cuticle , he insisted that it was already messed up when I came in. Then he wanted to charge me for trimming my cuticle i was not willing to pay for this. And state it as such, he got angry, got up to get the cuticle fix, I guess by this time I was pretty much done I asked how much it was I gave him the money as I was leaving, he called me rude and continue to berate me saying, good luck at other salons, I told him I would not be back and that he would see my review on yelp

I got a pedicure from Emily today and the whole experience was wonderful!! My pedicure looks and…read morefeels really refined and fresh, and the salon is clean and comfortable. Kit is a great place to get pampered and I'll be back!!

Chloe was amazing and super great and finding what worked for my face shape! Really cute…read moreestablishment and overall a wonderful experience.

Jaden was so thorough yet so fast! I came in today for the first time with an appointment. I booked…read morea gel - x manicure and used a Pinterest inspo pic and it was everything I wanted and more. Jaden is very gentle with the nail file. I have never had a gentler manicure where I didn't end up in pain or with some redness or irritation on my fingers from a harsh filing. I have to say this is my new favorite salon and so close to Newport! Loved it.

My nails were in ROUGH shape and Libby saved them!! She took her time and created the vision!!…read moreWould 10/10 recommend, go see Libby.

Friendly, professional, clean, I highly recommend this place. They got me in right away. My nails…read morelook great. They were able to take off my dip, manicure, clean up my cuticles and put a very beautiful gel manicure on.

I was given a gift certificate to here by a friend and looked at these reviews before going. I was…read morehonestly scared to go because the reviews were so bad! I did have to wait as a walk-in for about 15-20 minutes which was fine and was matched with Stacy. The gel mani turned out pretty good, I just didn't like that she filed it with a Dremel after the final cure which I'm not a fan of. The mani area was also dirty with nail dust and clippings- they need to wipe it down between guests. The pedicure was good, the only complaint there was the massage chair is not that great. For $85 I felt it was on par with other salons and honestly was surprised by how well it went compared to the reviews. EDIT- updating to add that the gel nails were chipped after 3 days. Won't be back since other salons make it last much longer

My absolute favorite place in Cincy to get my nails done. They are always friendly and do such a…read moregreat job. I have never found somewhere that does nail art this well! Shoutout to Danielle and Mariah for being the best nail techs and always doing an amazing job on my nails. Make sure to book ahead since they can fill up fast!

I love Spruce! I've been to both locations multiple times and service is always great. They are…read morevery skilled at what they do and it's a beautiful environment. The downside is that it's pretty pricey - was around $250 for a mani&pedi and a travel size cuticle oil after tipping both of the staff. Definitely a once or twice a year event. But a great experience overall.

I love the techs but the owner shoots dirty looks while you sit there/doesn't greet. It doesn't…read moretake a lot: acknowledge customers and be friendly.

They did a great job on my full set acrylics. Very clean, and modern salon. I appreciate the owner…read morepenciling me in on my birthday! Don't hesitate to reach out to them, they're very nice. (100% Fluent in English as well)

Bridget came highly recommended by a friend. When I mentioned that my appointment with my stylist…read morewasn't for another month and that my bangs were driving me insane, my friend raved about Bridget. So I gave her a call. She was very nice and was more than happy to work with my schedule. During my visit with her, she listened carefully to what I was asking for, asked questions in return to clarify, and went to work on my long mane. We had a very nice casual conversation while she cut my hair. She stated that it was a little intimidating cutting my hair, knowing who my normal stylist is. "He's a hard act to follow". I have to be honest and say that Bridget did a fantastic job. My hair might be long, but it's not easy to cut. This is the first time I have gone to someone, other than my stylist, and have been truly happy with the results. Bridget is knowledgeable, gives attention to detail, and overall, is a very nice person. Her shop is open by appointment only, no walk ins. And she is currently working on getting a credit card machine so she can accept them soon. Her shop is super cute, and easy to find.

Brittney did a great job waxing my eyebrows. The service was top-notch, although I may be a little…read morebiased because she's my wife :) She loves making people feel beautiful and she's the best in the business. You're in good hands with Brittney.

I am so glad I found Perfectly Polished! Angie did a great job and I was so grateful for her hours…read more I work full time and find it hard to get an appointment sometimes, but she was very flexible. The salon is clean and relaxing.

NEW NAME IS - PERFECTLY POLISHED…read more I came here for the first time today. The salon is clean and pretty. Angela did my pedicure. She was very very nice! My toes look great! FYI- they are cash or check only

I've never had a massage before. The reason I tried 502 Salon & Spa was because they offered 30…read moreminute sessions, and I figured if I hated it, it wouldn't last too long. Most places offer 60 and 90 minute sessions (501 also has these options, but I love the shorter ones). I put in my notes when I booked online that it was my first massage and I was nervous it would be painful. When I arrived, the front desk attendant was very kind and took me upstairs to the spa. (Note - not sure how accessible this place is - I did not notice an elevator). My masseuse was Ashley, and she was incredible. She walked me through the process knowing I was apprehensive, explained any add ons, and made me feel at ease. She is so good at what she does, and I genuinely cannot wait to go back.

This was unfortunately the most disappointing salon experience I've ever had. The reception team…read morewas lovely, the ambiance is beautiful, and the stylists are kind and professional. However, the results were consistently not what I requested. I brought in an inspiration photo and clearly stated multiple times that I did not want any red tones. The result was noticeably red/orange and looked nothing like the photo. I called the salon, and they were courteous and offered to correct it. The manager was helpful and encouraged me to return to the same stylist so she could learn from the situation. Although I was uncomfortable with that, I agreed as long as there was guidance. At the redo appointment, I again showed the inspiration photo and reiterated my concerns. Unfortunately, I left with hair that was pinkish/reddish/yellow and extremely dry -- again, not aligned with what I requested. The manager did ask if I was happy with it, but with the stylist present, I felt uncomfortable speaking up and said very little. The situation felt awkward and difficult to address in the moment. While the redo was comped, I was charged approximately $150 for a root retouch. Within just a few days, my silver growth was already visible. At this point, I am over $500 into the experience and have left each appointment feeling embarrassed rather than confident. I've decided to move on and find another salon, but I was truly disappointed by how far the final results were from what was clearly communicated.

A bit overpriced for a full set with shellac. My total was $50. Regular price should run at $35…read more They also have a sign in their window that is a bit misleading because it says $30 for a full set but also has "Fall Special" written underneath. Anyway, my friend and I were greeted when we walked in the door and there was no wait on a Saturday afternoon, which was nice. It's a big nail salon which I like so that's another plus. Might go somewhere else for my next visit but this place will be plan C.

False price advertising. Did a beautiful job on my nails. Price on the window says $35 dip powder…read more How we when I checked out, he said it was $55. When I challenged him he said it was for soak off, shape, length, and two colors and that no one in American does it for $35. Well that's false, X-Nails just a few shops down does. So save yourself some $$ and go there.