We had a clogged kitchen drain and AHS sent Bear Plumbing to fix the problem. John called ahead to let us know he was on his way and arrived within the 30-minute timeframe he provided. John was professional from start to finish. He introduced himself and the company he represented, quickly diagnosed the problem, replaced the defective part and tested everything to ensure it was working properly. He also took the time to clean up after the job, removing debris and leaving the area spotless. Overall, it was an excellent service experience. read more

1-Star Review -- Bear Plumbing, North Hollywood, CA Questionable Diagnosis, Poor Customer Service, and a Complete Lack of Accountability I am extremely disappointed with my experience with Bear Plumbing and would strongly caution other homeowners against using their services, particularly when dealing with home warranty claims. American Home Shield dispatched Bear Plumbing to diagnose an ongoing issue with our home's sewage sump pump system. Following their visit, Bear Plumbing concluded that the system was malfunctioning due to an obstruction caused by baby wipes. Based on their assessment, American Home Shield denied our warranty claim. Here's where I have a serious problem with their diagnosis. Our sump pump tank is buried underground and requires considerable excavation to access and properly inspect. Based on what I observed during their visit, I am confident the technician never performed the necessary work to access the tank's interior. Rather than accept their findings, I personally excavated the area, exposed the tank, removed the lid, and inspected the system myself. I found absolutely no baby wipes or other obstructions. In fact, the pump operates and successfully evacuates the tank. The actual malfunction appears to be an electrical or control-system issue preventing the pump from automatically shutting off when the tank is empty. We have since gotten the system operating again and arranged for another company to evaluate the electrical components. This raises a legitimate question: How did Bear Plumbing confidently diagnose an obstruction without what I believe was an adequate inspection, especially when my subsequent findings directly contradicted their assessment? Adding to my frustration, American Home Shield indicated that Bear Plumbing submitted photographs supporting its diagnosis. However, when we requested to review those photographs, American Home Shield refused to provide them. I cannot verify what those photographs depict or whether they substantiate the alleged obstruction. If photographic evidence was used to deny our warranty claim, why shouldn't the homeowner have an opportunity to review it? Unfortunately, Bear Plumbing's customer service has been just as disappointing as its diagnosis. I have contacted the company repeatedly, respectfully requesting to speak with a supervisor, manager, or owner. My intention was never to be confrontational. I simply wanted someone to review the circumstances, explain the original findings, and have an opportunity to correct what I believe was an improper assessment. Instead, I have received nothing but the runaround. I was assured that management would be notified and someone would return my call. That never happened. When I followed up two days later, I was told the individual responsible for addressing my concerns had called out sick. At what point does a company take responsibility for its work and its customers? Mistakes happen, and I understand that. However, a reputable company should be willing to acknowledge concerns, explain its findings, and make a reasonable effort to resolve disputes. What frustrates me most is that I made every effort to handle this privately and respectfully before writing this review. Unfortunately, Bear Plumbing has demonstrated little willingness to address my concerns. This isn't simply about a potentially incorrect diagnosis. It's about an assessment that resulted in denied warranty coverage, a lack of transparency surrounding the alleged evidence, and a company that has repeatedly failed to provide meaningful customer service or accountability. Based on my experience, I cannot recommend Bear Plumbing. I strongly encourage anyone considering their services to request detailed documentation and seek a second opinion before accepting a diagnosis that could leave them financially responsible for repairs. Homeowners deserve thorough inspections, accurate assessments, transparency, and accountability. Unfortunately, Bear Plumbing has fallen significantly short of those expectations. One star. I would not use their services again. read more

Bear Plumbing & Rooter Inc - Los Angeles is a complete scam and unprofessional plumbing vendor. DO NOT USE THIS VENDOR!!! AVOID!!! Bear Plumbing was assigned to a residential plumbing repair request through my home warranty American Home Shield back on 6/24/26 - it took over 48 hours for Bear Plumbing to respond and confirm the service request. Finally the service request was scheduled for 7/1/26 (7 days later). Bear Plumbing conveniently provided a window of "8 hours" for the service technician to arrive. The day of the service appointment on 7/1/26 I never received any confirmation from Bear Plumbing that the service technician was on their way to my address. 4-hours into the expected technician arrival time - I called Bear Plumbing dispatch phone # to request a status update and ETA technician arrival time. The unprofessional and ignorant (ghetto) dispatcher was extremely rude, combative, and couldn't provide any estimated arrival time or confirm that the technician will contact me prior to arrival. Upon further pressing for an expected arrival time and expressing some frustration that the dispatcher couldn't provide and relevant or helpful updates - the dispatcher canceled my service request to be spiteful and vindictive. Again, DO NOT USE THIS VENDOR!!! AVOID!!!. DO NOT USE THIS VENDOR!!! AVOID!!! read more

John and crew were quick and efficient! They cleaned out a drain and replaced a piece of copper pipe that had a stress leak. read more

Bear Plumbing & Rooter - Plumbing Near Me

John just finished fixing our leaking shower and did an amazing job! Him and his team were fast and friendly. Highly recommend their work!

Prompt service. They were able to quickly resolve issues with a plumbing issue and were professional and knowledgeable. I would recommend them to anyone seeking plumbing services. Thank you to their team. read more

John, James and Marco were the best! Can't say enough. These guys are experts. They diagnosed the problem right away and knew it was my water pressure regulator. Thank you so much for getting the job done right and quick. Definitely using you guys again and will recommend to all our friends and family. read more

Bear plumbing and their team were excellent great service by John. I had a leaky pipe in the ceiling. Jon came out within a timely matter identified my leak opened my wall and replace the section of five. He can't go wrong with Bear plumbing these guys know what they're doing highly recommend recommended. read more

Bear Plumbing & Rooter - Pipe repair - Plumbing Near Me

Had faucet leaking issue and kitchen disposal stopped working too. John and Eric came out to save the day! The technicians are very friendly and able to explain the situation in an easy way for us to understand it. For sure a thumbs up read more

Bear Plumbing & Rooter - Plumbing Near Me

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Great service, clean, attentive, on time, called when on their way as promised. Did the work, clean job and professional. These days good service is hard to come by. but John and his crew are great.! I would not hesitate to hire this company for your next job. read more

These guys are amazing. They always show up on time and get to work get the job done. I am a Property Manager in LA. I know when it's good highly recommend Bear plumbing. read more

Bear came out to help with both an issue we could file via our home warrenty (hot water issues in the kitchen, loose toilet) and one that was not covered (water pressure). They were timely, able to come in the evening hours to accomdonate my work schedule, and were able to quickly pin point the issues and address immedely. They were also happy to walk me through the issues and treated me no differently as woman home owner. I see 1 star reviews but that was not my experience esp considering how quick they came out and only a hour window with a 10 minute heads up. I would recommond - esp the great help witht he water pressure!! read more

Bear Plumbing was excellent! They were timely, communicated well, respected my property, fixed my water woes, and made great improvements, too! Thanks for the quick response and efficient work. read more

John, Marco and James did a great job. I called them for a faucet that had issues with water coming out slowly. They found the issue was with the faucet and gave me a brand new faucet that worked perfectly. They also fixed the issues I was having with the water filler on the toilets and other plumbing issues I had tried to fix incorrectly for free. I called them back to change the water valves for my laundry when I bought a new washer and dryer. They are really good guys and are now my main plumbers. read more

James and Marcos came out to unclog our kitchen sink. They were very professional, friendly and got everything done very quickly. They even tightened my water filter! Awesome guys. read more

Absolute best ever John from Bear plumbing was excellent. They showed up within the time window that they were scheduled even gave me a 30 minute heads up call got to work got the job done will definitely use Bear plumbing for our future plumbing needs. Thanks again for the great service. read more

Bear plumbing and their team they're amazing. John showed up on time took care of my plumbing needs in a timely matter. I will definitely use bare plumbing highly recommend John very knowledgeable and prices are very reasonable read more

Bear Plumbing & Rooter - Picture of their van that they showed up high-tech van bear is equipped with all tools and tech technologies - Plumbing Near Me

James and Marcos arrived on time, quickly diagnosed the issue with my toilet, and got everything fixed without any hassle. I really appreciated their great attitude and quality work. I would definitely recommend them! read more

Excellent service from Bear plumbing and there team replacement of my water heater was as easy it can be bear replaced the heater same day and even connected me with the gas company to get my $1,500 rebate cant get any better Thank you john Im so happy to find the bear on GOOGLE read more

John came and immediately fixed both my hot water and fixed the pressure on both showers! Easy and fast. Great service!

I had a plumber go out to my home a few days ago to identify and repair a plumbing leak. He was unwilling to open any walls because he feared mold. John & James from Bear Plumbing came out today. They quickly identified the leak and repaired it. They also said there was no evidence of mold where they had opened the wall. Needless to say, I am very happy with their service & professionalism. read more

The receptionist answering the phone is not knowledgeable in her field. She made me feel like I was wasting her time with the questions I was asking her. I don't recommend this company, DON'T even waste your time, if things aren't clear in the beginning they won't get better as your work is being done. Plumbing is expensive and communication between clientele and company is important! I wasted 5 days waiting for them to complete a job. I called another plumbing company, they came same day, 45mins later plumbing issue resolved. DO NOT WASTE your time with these people! I took the time to write this review to save you a headache!!! read more

Great experience with Bear Plumbing! They were reliable, quick, and very informative throughout the service. I especially appreciated that they used original service parts and took the time to explain everything clearly. Highly recommend! read more

Bear Plumbing is truly exceptional. John arrived promptly and efficiently handled all of my plumbing issues. I highly recommend Bear Plumbing and i assure you that they are equipped with the latest technology and knowledge. I have been a loyal customer of Bear Plumbing for nearly 12 years, and I have never had any doubts about their capabilities. Bear Plumbing is truly exceptional. John arrived promptly and efficiently handled all of my plumbing issues. I highly recommend Bear Plumbing and i assure you that they are equipped with the latest technology and knowledge. I have been a loyal customer of Bear Plumbing for nearly 12 years, and I have never had any doubts about their capabilities. read more

Bear Plumbing & Rooter - Fully equipped cool van - Plumbing Near Me

After numerous plumbing companies failed to diagnose the issue in our apartment building we were stuck with a frustrating mix of hot and cold water. Bear Plumbing was called in by our HOA and True to their reputation Bear Plumbing quickly identified and resolved the problem within an hour. Their expertise is truly impressive, I am pleased with the decision my HOA made to hire Bear Plumbing and will certainly recommend their services to others. Ask for John, that guys a plumbing magician. read more

Bear Plumbing & Rooter - My apartment building. - Plumbing Near Me

Friendly professional efficient and solved the problem in no time! Would recommend 100%. Fully knowledgeable and highly recommend for any plumbing needs! read more

John was great! Super quick, helpful, and nice! I highly recommend this service and if you can get John then consider yourself lucky!!!

John, Came in to my home with such a strong buoyant spirit and went directly to my plumbing issues and began solving each one. He is extremely knowledgeable and generous with repairing things replacing parts and you feel like you're in the hands of a masterful Plummer. What more can you ask for when you have someone coming over into your home to take care important, plumbing issues. He is wonderful ! read more

John & his helper saved the day...I was already planning how to get by without HottWater...Then they return minute's later with parts in hand....Just Amazed....15min later HottWater.... read more

Best customer service and workmanship! Great Job! Highly recommend. They made sure to replace the parts and provide step by step updates! read more

These guys were in and out replacing our sink disposal in about 15 minutes. Super quick and awesome service!

Had a appointment on Friday for the company to come out for an issue with my bathroom sink for a couple of months. Arrived at 4:20 professional and got right to the issue, after 15 minutes was completed and checked there work and was excellent! Thank you for your service. RW read more

John was great. Seamless, wonderful experience. Toilet repair and drain clean. Recommend!

Bear plumbing is amazing, fastest and most efficient service I have ever experienced from a plumbing company. Will be using and recommending them from now on. read more

Bear plumbing was excellent they showed up on time within the scheduled window. Took care of all my plumbing needs. Highly recommend bear plumbing to family and friends. Will definitely use their services again. Fast efficient, clean organized. Can't get any better than this. Thank you very much for excellent service. AMAZING read more

John was excellent. He was on time, did great work, made sure the whole job was cleaned up. And he was super nice!

John came and fixed my faucet in minutes!! Even on a Friday afternoon, I really appreciated the speedy and professional service 10 out of 10 read more

Bear Plumbing & Rooter - Plumbing Near Me

The service was fantastic. Quick, easy and showed up on time. Fixed the problem quickly. Was very respectful. Highly recommend!!!!

Good guy and easy to talk to,helped me whatever i needed to be fix regarding plumbing issues. Thabk you.0 read more

Bear plumbing provided us excellent service quick and efficient got everything we needed done in. A timely manner will be using them again. Thank you very very much for repairing everything. You guys are amazing and your prices are fair. read more