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    City Plumbing and Rooter

    4.7 (365 reviews)
    Open Open 24 hours

    Services - City Plumbing and Rooter

    Plumbing inspection

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    Ring in the pipe under my house

    Literally screaming for the roof tops, Paul is a life saver! I dropped my engagement ring down a flushing toilet and he worked so diligently to find it! After three hours of hard labor he found it. The service he provided was priceless and I can't express the highly exceptional service Paul provided! Paul will always be my first call for any plumbing work I need.

    James H.

    These people were called to flush a water heater but the night before a shower handle stripped so that became the priority. They send a Brandon out who looks at the water heater and freaks out because he's never seen or heard of a Watts Valve. He kept trying to sell me a new one even though ours is a 12 year 40 gallon installed in 2017. I took him to the bathroom and here he goes again talking remodeling by breaking open walls and he even went around to the back and ripped the access panel off and when asked why again he's trying to remodel. All we needed was a stripped handle removed so a new valve stem and handle could be installed so we could take a shower. So after he gives us an outrageous quote for both and has to be reminded to glue the access panel back, he leaves but what I didn't notice that in an attempt to sell a new water heater install he sabotaged ours by turning off the gas which shut down the water heater. So after I replaced all 3 shower valve stems (Less then $60.00) and took a shower, my girlfriend came home and attempted to take a shower only to have the water run cold half way through. WOW! He really thought that if he turned off our water heater we would hire them to replace it? There's got to be some sort of crime in this. I have a real plumber coming next week to flush the water heater for $150.00. Just a side note, the estimate mentions a Delta shower valve stem. Ours is Price Pfister Let's all see what their response is.

    Gaspar, Jose and Sam did the backbreaking work of digging through 8 feet of sycamore roots to replace a segment of our sewer drain.
    Terry L.

    Luis, Oscar, Gaspar, Jose and Sam-- an absolutely great team! Luis & Oscar ran a camera through the entire length of our drain, from the entry in the back yard to the street out front, and showed us, in real time, what the issues were. Gaspar, Jose and Sam then spent two days digging through tree roots, cutting concrete, then replacing a segment of our drain, and pouring new concrete. These guys work incredibly hard and do great work, at a reasonable price! Best experience I've had with a plumber, hands down. Honest, competent, hard working, and affordable. Even the switchboard operators are competent, friendly, and effective. (I'm told it's a family owned business.) I've saved their number in my database.

    Toilet installation by Brandon
    Bianca R.

    Love City Plumbing! We've been lucky enough to have Brandon come out both times we needed help. The first time he put in our switch and air pump, the second time he installed our new toilet. Both times, extremely nice and professional, explained everything to us because we are not handy, and did a great job! He clearly explained the work he was going to be doing and the cost before he started services. We felt extremely comfortable with the process. And are very happy with the work!

    Screws left on site even after the job was complete.

    For the following reasons, I have found the work to be both unprofessional and lacking in customer service: A. First, the plumber pushed hard for the more expensive option--he said that it was far superior to have the drain be buried underground and lead some 80 feet to the backyard of the house. I also confirmed with the plumber that they will slope the trench to this drain. Only later did the plumber say that the asphalt surface sloped steeply to the street--this led me to wonder why the plumber even entertained, and pushed, for the location of the 80 foot, and more expensive drain, opposite the slope. B . Second, during the revised inspection, the plumber pointed clearly to the location of the second drain and said that it would be attached to the exterior short wall all the way to the street. However, later in the day, the plumber attempted to install the drain well above ground with a five foot section about two to three feet in the air! This means that the plumber failed to consider the true slope not once, but twice!! I felt that it was a betrayal of trust I placed in the plumber's professional expertise. C. Third, the plumber failed to remove the asphalt and install the sloped concrete edge leading into the drain. This, in my opinion, could have been very bad for the plumber's company during the next rains, because the defect was allowed to remain even after the plumber indicated that the job was complete. This indicated to me a level of sloppiness and careless attention to the detail--had the plumber did testing with a hose and carefully looked at the estimate, they would have seen that removing the asphalt and installing the concrete was part of the agreed labor. It is unfortunate that despite my lack of professional understanding of plumbing, I was the only one who had to test the drain and ensure that the concrete was installed. In fact (!), it was so obvious that the work was not finished that I waited for them to return--when they did not, I inquired and was told that the job was all finished. D. Fourth, sadly, the job is still not finished. The drain cover has not been installed and is loose. There are screws just sitting there on the asphalt pavement, on top of a red brick. To ensure that the cover remains in place, I placed bricks on top as a temporary measure. Also, an underground cable was not completely buried again into the ground--there is a section near the downspout where the cable is at the surface. Again, I assumed that the plumbers would return to finish the job--instead, the plumber did not reply to my most recent message, and did not reach out to me to say that the job was finished. Instead, I was just emailed an invoice for the remaining amount. For these reasons among others (which Yelp's restriction on word count prevents me from describing) the entire job was characterized by unprofessional, careless work and poor customer relations. Even now, the plumbers fail to respond to my recent message. Best, Danny and Wendi Mathews

    Perfect installation!
    Tatyana E.

    We found this business on Yelp and scheduling was super easy and professional. Hunter Sanchez was scheduled to come and look at some of our plumbing needs. He arrived on time, took time to properly assess the work we needed, gave us a reasonable price and started doing the work. He replaced our kitchen faucet because it was leasing and was happy for us to go get the part we wanted from the hardware store the same day! He had to come back to finish the second job to fix the sink stopper because he needed another part to remove an improperly glued sink by the previous owners. Overall, Hunter was honest and transparent the whole way through and got the work done when he said he would. A+++

    New Faucet and quickly draining sink
    Noah R.

    I'm a new home owner, and as such, I don't have a "short list" of go-to guys for common household problems like back to back bathroom sinks that won't drain even though the pipe isn't clogged. The recommendations from friends weren't too keen on making the trip to Winnetka, which I understand, gas being like gold now, so I jumped on Yelp. I liked what I read about City Plumbing and Rooter. Oddly, all the 5 star reviews made me a bit suspicious. Yeah, kinda back asswards right? I've probably watched too many episodes of X-Files and trust no one sunk into my subconscious. None the less, I called City Plumbing and Rooter. Man, I'm glad I did. Not only did they schedule me quicker than expected, but I got a call a day early asking if I wanted the job done sooner - Hell yes I do - awesome! Not too long after that, Brandon showed up and got to work. He was very diligent, and took a lot of care to respect the house, flooring, vanity, and even an overly curious cat named Ollie. He informed me every step of the way about what he was doing, and what he needed to do to fix the problem. Once he explained what he was going to do, a work order was created on his Ipad with the work being done, and the cost. We signed it, and it was emailed to me. The work took an unexpected part of a second day to complete, which didn't bother me because I rather the work be done right, than for it to be done fast just to finish and move on to the next guy. And it was done right. The back to back bathroom sinks now drain as fast as the water flows. And if you're curious, the price remained the same. Brandon cleaned up all the plumbing debris, showed me his work - great. I paid with my credit card, and got the receipt instantly. Really about the only thing they could have done to make me happier is to have said, "You know what kid? It's all on us today." Like that would ever happen - lol. Don't hesitate. Give them a call. They solved my problem, and can solve yours too.

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    Page 1 of 10

    Ask the Community - City Plumbing and Rooter

    Review Highlights - City Plumbing and Rooter

    From the moment I reached out, Paul provided some of the best customer service I've ever experienced.

    Mentioned in 58 reviews

    Read more highlights

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    Rockstar Plumbing

    Rockstar Plumbing

    (1.4k reviews)

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    The situation? Madness. A home renovation from hell. 2 different plumbers in the same hour told me…read moreit'd be expensive. Drilling may be necessary. The project would take several hours. Custom tile may be broken.. my wallet was sweating. Insert angelic music, a ray of golden sunlight, and a professional in blue overalls by the name of Chris. I took Chris to the war zone, and briefed him on what the other two plumbers said. In a dramatic Hollywood pause, Chris stared, grabbed his tools, and told me - "let me give it a try." In under an hour, Chris had not only defied the odds and proved the naysayers wrong - he did it with finesse! Chris epitomizes the essence of professionalism, grit, determination, and technical know how. Promote ahead of peers. 5 stars. Would definitely use again. THANK YOU, CHRIS!!

    I reached out to Rockstar Plumbing on Yelp to get a quote on how much they would charge to change…read moreout a automatic shut off water device for my home since it went bad and my new home insurance has it as a requirement. Matthew responded quickly to schedule an complimentary appointment with one of their plumber the next day. Joe was the person who came and he arrived on time. He first told me I could just do it myself and showed me what I had to do. I told him I needed a license plumber to do it per the home insurance requirements even though it's just replacing the bad unit with a newer one. He give me the price they charge and also other stuff I needed to do so everything continues to work properly. I appreciate his expert advice and time on coming out to give me an estimate. I thought the price just to switch out the bad unit with a new one was on the higher end so I decided to use another company.

    Hotline Plumbing & Rooter - VALLEYS BEST PLUMBING COMPANY.

    Hotline Plumbing & Rooter

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    I was more than pleased with the re-piping done at my home. Mauricio and William answered all my…read morequestions. explained everything each step of the way. Water heater moved to outside. The old 1950 galvanized pipes were awful. The drains were clogged in kitchen and laundry room. Shower ran slow. The new drains, new water pressure regulator and replacing all the water pipes, resolved all the issues! They were accurate in their timing for the job to be completed. They were thorough and cleanup was well done. Again, I am very pleased with Hotline Plumbing.

    Thank you so much to Mauricio and William for coming out today to replace my automatic shutoff…read morevalve. I first reached out to Hotline Plumbing through Yelp projects to get a quote on how much they would charge to replace a bad automatic shutoff valve with a new one because my home insurance requires it and it has to be done by a license plumber. They responded quickly and set up an appointment the next day to come take a look first. Mauricio called me before arriving to confirm I was home and to give me a status on how far he was. When he came, he told me that my pressure relief valve was bad due to old age and also my psi was high which it was at 120 psi. No other plumber who came out checked the psi for me with a gauge. But he give me a quote for just changing out the bad unit with the new one since that's all I needed. It was the best quote out of all the plumbers I reached out to so I chose them. Mauricio and William came out quick to do the change. They were professional and also friendly. They explained every steps to me and made sure I was satisfied with their work. You can pay with cash or check.

    City Plumbing and Rooter - plumbing - Updated May 2026

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