We came in after reading the Yelp reviews and we were shocked. No one was in the store at all, for…read moreour entire visit. We were determined to find a leather recliner without a drive to Denver and when we arrived, there were no cars in front and no one in the store at all to ask questions. The furniture prices seemed astronomical to us. Much pricier than the store signage would indicate, like along the lines of Forma, only the store looked like a discount outlet. We left as soon as we did the rounds of the overpriced floor samples.

If I could give this place 6 stars I would. Incredible customer service, fast turnaround from…read morepurchase to delivery, and Cary did a fabulous job recommending items based on the info I provided. I came in on a Saturday with very little idea of what I wanted besides a new couch and a new mattress. I said I was a side sleeper with lower back problems and would like a mattress on the firmer side, and Cary had me try out several different mattresses, increasing in firmness each time so I could find the one that felt best. Next we started in on couches, and based on my feedback he directed me to one I had originally ignored. As soon as I sat in it I knew it was the one, it just felt right, and even trying other options none compared. He called me on Monday to confirm a delivery window on Tuesday with a third party moving service. Due to an issue with the delivery company's website, they never got the order, and he called me on Tuesday as soon as he realized what happened. He tried to get them to still deliver same day, but they didn't have availability until the following day, which worked out fine. He even offered to deliver the items himself out of consideration for my work schedule. All-in-all a fabulous shopping experience.

Great customer service and friendly staff. They worked with me to get the style duvet cover I…read moreneeded, which required special ordering. Very high end

Drew and his team at Board and Bolt were fantastic to work with and made some truly incredible…read morefurniture for us that we're looking forward to using for many years to come. After searching unsuccessfully online and at a bunch of stores in-person for a well-built round dining table that was a size and color we liked (and getting several unaffordably high quotes from other local custom furniture makers), we reached out to Drew. On the first phone call, he immediately provided several great ideas around potential materials and designs that we hadn't previously considered to help us build our perfect dining table while keeping the project within our budget. He also talked with us about our general design preferences and the choices we'd made elsewhere in our home to make sure that it would be a great fit for us. Based on those first conversations, we also asked him to build a matching credenza sized to fit our space, and both pieces came out even better than we had hoped. Drew was friendly, flexible, and communicative throughout, and took the time to make sure that everything would be exactly the way we wanted (including making a bunch of different wood stain samples for us to check out). The dining table is perfect for us - it has a beautiful modern mix of steel and oak that looks amazing while also being very solid (great since we have young kids), and it's perfect for entertaining. The credenza also looks fantastic, and I love the steel base and legs that Drew suggested to help match the style of the table. These pieces are already making our room far more functional and enjoyable (our kids have already claimed the table as a preferred space for doing puzzles together), and the quality and craftsmanship are exceptional. We're so appreciative that we found Board and Bolt, and would highly recommend them to anyone considering custom furniture!

Great service and designers at silver leaf. I picked a blue prisms frame and result is amazing…read more Amanda had so many design ideas and really guided the process well. Thanks for the wonderful experience and beautiful frame!

The customer service is great. Even though they have a wide selection of frames, Jeffrey was able…read moreto find the right one quickly based on our preferences. This whole process is overwhelming for me (too many options!) but he makes it easy and enjoyable. Never any pressure to upsell too, which I appreciate. In fact, he gave a couple options to accommodate our budget. This company truly wants to serve your needs and make you happy! Thanks Jeffrey and Jessica! You've helped me twice and I'll be back for sure! I love supporting great, local, small business! Blessings!

Jolene in customer service was So Wonderful! She helped us…read morepick the right size fire pit for our backyard and the color of our rocks. She was able to do such a good job because we shared pictures with her of the space we were looking at. She even put a rush on our order so we can get it before Christmas!! So excited to set this up and enjoy our backyard!! Jolene, Thanks for all your expertise!

Absolutely horrible customer service. Ordered a table that never showed up and I only got a…read moreresponse from their team after calling repeatedly, leaving messages and emails. They accepted zero responsibility. Still don't have the table. Would never order from them again.

This is the place to go for top quality furniture. It can be a bit on the expensive side but the…read moreselection and quality is top notch. It's also more of a local business rather than a chain, so I like to support local business. It's a tricky location in a shopping center, so you got to drive around to find a good spot.

For a place that claims to have top quality furniture and service, I have had the opposite…read moreexperience. Sales people lied to us multiple times on delivery dates and pieces of our order coming in. They put things on our oder (and tried to charge us for them) that we didn't ask for. After over a month on waiting for our oder I was actually told I was crazy for wanting to know where my $4,000 couch was. I understand that today is a crazy world, but to have people who are taking our money, lie when they could have just been honest from the start speaks volumes to how they view at their customers. Travis the owner should stop taking advantage of young female college students. We do have a voice that will be heard, and I refuse to let anyone think they can take advantage of me because I am young.

We stopped by to look at a sleeper that we had admired online. Steve Crosson assisted us,…read moredemonstrating all of the features. He suggested we look at the floor model in the clearance center (could have pushed to sell the new one!). The clearance room prices were amazing, and although "just looking", we bought it on the spot! Steve wrapped it in plastic, and helped to load it into our truck. The next evening, we had trouble putting it back together, and thought there was a missing piece. Steve suggested we do a FaceTime call, and he demonstrated the way it worked, while we followed the steps from home. Problem resolved immediately! Steve really made our purchase a wonderful experience...over and above.

Non-responsive management, horrible customer service. I ordered a coffee table to go with a white…read moreoak sideboard. before purchasing, I carefully compared the photos of both furniture items to see how they would look together and the Scandinavians designs Hendrick coffee table represented online was a very good match color for my Article Lenia sideboard. When I unboxed the coffee table, it was extremely red and 3 shades darker than my sideboard, I shade that would never be put out on a sales floor as an example. I contacted the Westminster store the following morning to see if I could exchange it for a lighter version speaking to Carlin. She told me there were 13 in stock in Washington for exchange and that would be hearing from the store manager the next day. It is a week and I still haven't heard back. Basically I'm being ghosted. After reading the other reviews online, I see that customer service is not a strong point of the Westminster store. I had to reach out to the main customer service line to hear that they would be unlikely to do this. While I understand that there are variations in color, rather than return it, I asked for an exchange. I haven't even removed the table from its box. The coffee table I got looks like a teak or mahogany wood and would never be used as a display. I have not had this kind of experience with exchanges from any other furniture store that I've shopped: west elm, cb2, room and board, you name it with . When you are shelling out this much money their policy should be on the check out page with transparency. Do not shop this store, they will drop you once they make the sale!!

My husband and I walked in with the intention to browse and find inspiration, but instead we found…read morea couch we loved! We received so much help and support while we did a little research and number crunching, and couldn't be happier with our choice. We are both children of small business owners and are beyond excited to support a local, family owned business. We are so happy to give this couch a new life!

Place would be awesome if they had somebody to help you out with Furniture you purchased things and…read morethey leave you on your own with no help at all with that being said I bought something and me as a female moving it out it broke