Ralph came out to inspect my furnace situation and give me a quote on 11/18. I told him I already…read morehad a quote that was 1/3 of that price, and he told me I should definitely go the cheaper route if it was possible - told me there would be no charge, and left. Now, 30 days later, I received a text message and email from Master Air stating I owe them $99 for my service. I called the main line to confirm whether this is a legitimate charge or not, spoke with John - he said it was legitimate for their time. I asked, what for, since Ralph said there wasn't a charge & left - John stated, "I don't know a company would stay in business if we didn't charge for this" - I paid the $99 charge, but I think it's horrible business to wait until 30 days after someone comes out to send a bill. Especially after being told there wasn't a charge. Thanks.

I would avoid this company as the owner is not a person of accountability. We paid $22,000 for a…read moreheat pump system which means there was a large margin for the owner. (I had two systems in California installed for $28K as an example, so much less even with the higher labor rates in CA. Master's margins are quite high, at least on heat pumps.) Within one year we had a draining issues that caused $2K worth of damage to our property. The issue was that the drain from the unit to the drain pipe was not coupled properly so the main drain overflowed. While it's not the responsibility of the HVAC installer to do this coupling, it would have been nice to have been informed that we needed to hire a plumber to fix this. We would of done that on a $22K system immediately. We informed the owner and he got defensive and, when we tried to stop him from being defensive (four horsemen and all that), he hung up the phone. Accountability and trust are critical to any business or relationship. My CA installer was so much better. Find a different company if you want an accountable business owner to work with.

Irresponsible, no follow up. I spent 19k on a new HVAC system. Lousy follow up. Very disappointed.read more

Worst plumbing/ sewer experience ever! I caught them in a…read morelie about laying my sewer line correctly . They never showed up or called to Finnish the job . I ended up finish it myself which took me 6 hours then they wanted to get paid at 100% !! I paid them 50% for an unfinished job they did incorrectly and now they are suing me . See u in court!

Very nice professional staff. Came out fast and took no time to let us know what was wrong and…read morefixed the issue. Was not pushy trying to sell us what we didn't need. Will use again. Thanks Robert.

I was referred to this company by another AC guy because we are having air quality issues due to…read moreour hvac ducts and was told Matt will be able to diagnose the issue. The lady answering the phone was very nice and responsive. They were quick to come to our house, but Matt was equally quick to leave. Matt is arrogant and either incompetent or lazy. He did a very cursory inspection and then wanted to sell me a new unit. Ours is 7 years old and works fine. He said our system has "no issues" as I am sleeping in my car due to the poor air quality and my dad was hospitalized.

Great place to get help.requested help with Samsung fridge. Their best man Gary came out right…read moreaway. He evaluated quickly and provided excellent service at a reasonable price. Have used for our washer and dryer-same excellent service.

DO NOT REQUEST HELP FROM THIS BUSINESS!! "Your issue/job is…read morepennies to my pocket, if you can find someone els to do the job better go ahead" Andre's exact words. SUPER unprofessional. ZERO customer satisfaction from both office and technician "Andre".

We signed up for the service plan with Weeks. They gladly charge you for the service to come out…read moretwice a year and do "maintenance" on your systems. The problem is if you have a dehumidifier like most people in Texas, they don't check that even if it right in their face and they also don't tell you up front that isn't part of the maintenance. So, when your dehumidifier breaks it's obviously not their problem. And when you cancel the maintenance plan they won't give you a partial refund even if you have only had it for one month. Weeks is another example of a company with shady business practices.

Start off they do t even deserve a one star, they charged my daughter which is a disabled veteran…read more1842.00 to run tow pipes and run a tube through the roof, found out they wanted $900.00 dollars hired another plumbing said they ripped us off it should of been a $400.00 job. This other plumbing company said it was unreal what they did to my daughter and the pipes under house had mutable leaks. They should have done a better job before the ripped her off. Please don't use this company they r money hungry. Contact me for more info this place is horrible

Eddie did an amazing job. He installed a 2 stage hvac dual zone 5 ton with some duct work. He cured…read moremy humidity issues. He was also only 13000 dollars. 1/2 the price of many league city hvac providers. Amazing job couldn't be happier.

This company was great when Mr. Taylor owned it. I bought a new unit for my home and recommend them…read moreto all my friends, family and customers at my office. Mr. Taylor himself came out and met with me when I needed a new unit. He explained everything to me and made sure my family was taken care of. Fast forward just a few years later, and I hear the company was sold. This is painful apparent in the service. It takes several phone calls to even get through to someone. The voicemail is full and you cannot leave a message. After calling several times, I finally reached someone on Monday, July 6th. I let her know that my air conditioner ducks were sweating and leaking water into my bedroom ceiling. So much so that the sheet rock was wet and we had to cut it out. I requested someone come out and take a look As soon as possible since I now had a big hole in my bedroom ceiling. Several days went by with no communication. I waited 2 days and called again. I was told I was on the list. On Friday I called again, Explaining my urgency. I was told that someone would call me back in just a few minutes to let me know if they would be able to get to me on the weekend or the following week. I never heard back. Today is July 19th. I have lost hope in ever hearing back from someone. This is pretty disappointing since I just bought my new unit a few years ago. I worry about any warranty issues that may come up. My boss had the same issue. He called to request to have AC filters changed in several units in his commercial building. He was told someone would call him on Monday, July 13th to schedule. He never received a call. I'm confident Mr. Taylor would be disappointed to see what has become of this once great company.

18 months ago, I purchased a variable speed trane 20 seer unit. Warren was the individual that…read moresold and supervised the install. It was a total replacement of all components as well as reworking some of the duct work for efficiency. The purchase included 2 years of labor on the solution. Fast forward 18 month and one of the air control motors failed and needed to be replaced. The technician presented a quote for $600.. I questioned the technician on the cost of the part, really not believing this part was that expensive. I declined to have the work done. Right after he left, I removed the air control motor by unscrewing a single screw and purchased a new one for $54 delivered.. I sent the purchase invoice to the technician with a description of my disappointment in such a charge, for a part that was so inexpensive and so easy to remove and install.. remember I mentioned I recieved 2 years of labor with my purchase and therefore no labor should have been included in the cost. I asked the technician to forward my concern to the owner, Gary. It's been weeks, and I have not heard anything back from either the owner or the technician. Why can't you trust contractors these days, you have to watch them and question everything they say needs to be done.​

I can't say enough good things about this company…read more Last July my ac stopped working. Nick came right out and replaced our capacitor so we didn't have to suffer long. Not quite a year later the capacitor went out again (our unit is old and needs to be replaced, so it going out again was normal wear and tear). It was two weeks shy of the original replacement so nick replaced it at no charge. Just like our first experience, he was prompt, courteous, and honest! He was transparent about what did and did not need to be replaced so I felt comfortable he was not just trying to sell us everything he could. Would absolutely recommend them to everyone and will be using them when we replace our unit since they also offer 60 months 0% payment plan or 10% cash discount.

BUYER BEWARE - THINK TWICE BEFORE CHOOSING VANDERFORD AIR…read more I chose Vanderford Air because their website promises "Customer Satisfaction is our #1 Priority," "Quality Workmanship," "Honest Communication," and "Repairs Done Right the First Time." Unfortunately, my experience over the last three years has been the exact opposite. I purchased a brand-new A/C system in July 2023. Within a week, it wasn't cooling properly due to low refrigerant. The same issue happened again in 2024, but instead of finding the leak, I was told to spend more money on a second return. They installed the wrong return box, damaged my ceiling, and later I discovered they failed to connect the drain properly, causing water damage inside my wall that I had to repair myself. In July 2026, the system again wasn't cooling. The technician confirmed the condenser coil was leaking, even though I had complained about refrigerant loss since shortly after installation. When I spoke with Service Manager Dan, he claimed there was no history of my previous service calls until I provided documentation. Rather than taking responsibility, he dismissed my concerns and refused to let me contact the owner directly. After negotiating, I agreed to pay $1,200 because I was promised the leaking coil would be replaced and the incorrect return installation would finally be corrected. When repair day arrived, the crew wasn't even Vanderford employees--they were third-party subcontractors. They showed up with the coil but knew nothing about fixing the return box. While working, one of the subcontractors fell from my attic ladder carrying equipment. I was more concerned about making sure he was okay than Vanderford seemed to be. I requested a call from management and never received one. After spending thousands on a new HVAC system, I've dealt with repeated refrigerant leaks, poor workmanship, home damage, broken promises, and a lack of accountability. Based on my experience, I cannot recommend Vanderford Air.

I have used Vanderford for several years now because I thought I was getting honest care from them,…read morebut I was so wrong. Over the past 4 years I have spent over 20,000 with them only to find out most of what had been done is either useless or not done correctly. Every time I've had an issue they have sent techs out that eventually tell me I needed new coils, new dampers, new plumbing, to have my ducts cleans, and a new outside unit. I don't know a lot about AC so I take it as they are being honest and I just want my AC to run correct. But last year we invested 13000 in a new outside unit, by their recommendation, to fix the new issues we were having and things got worse after that. The house never really cooled correctly after getting the unit and I had humidity issues inside the house. They would send people out to look at it but I was always told things were great. Eventually the compressor in the brand new unit went out and even though it was less than 10 months old and under warranty I was charged 1400 to put the new one in for the "labor" costs. The issues with cooling and humidity continued after the pieces was replaced. I then decided to reach out to a new company to get their opinion on my issues and when the owner of the new company arrived he literally laughed when he saw my ac unit and the work that had been done. He asked who had done it because he wanted to call them himself and complain once he found out what I had been charged. He found holes everywhere in my duct work that had been coved with layers of tape after tape, Leaks around every new damper they had installed and several of the dampers had zero insulation round them and was allowing air to leave the system and hot air to enter. , thus causing my humidity issues and not allowing it to cool the house properly. He also said the compressor issue was because the unit they recommended I buy was not made for the system I have installed and it was overworking and will continue to go out over and over. I have attached pics of just some of the places where you see that they just taped over the issues. He said it was some of the worst ac work he has ever seen done by a "professional". We sat down and went over all the money I had spent with vanderford and what had been done for the money. I was told the majority of what I spent was not necessary if they would have just been honest with me and fixed the root cause of the issue to begin with. Maybe they were being dishonest, maybe their techs didn't know what they were looking for and couldn't find the issue, or maybe they just didn't care to fix it and kept taping the holes knowing I would keep spending money with them. Either way it sucks and Im kicking myself for the time and money I spent with them. The yearly maintenance plan is joke. Had it for 6 years and guys show up, act like they inspect your system and then recommend you buy something to make your system more efficient. FYI.. The new company fixed my issue in ONE day and completely redid the work that vanderford had done and my AC is running better and more efficient than it has in years. Vanderford had been trying to "fix" or "find" the issue for months. Thankfully I called them before the humidity issues vanderford was allowing to happened called mold issues or more in my home. Be careful what "experts" you trust or it may cost you thousands.