Turned to Love's Heating and Air Conditioning on the recommendation of a friend and neighbor…read morebecause I wanted to replace my furnace and air conditioner with a heat pump, along with my hot water heater. I received excellent service from Love's. They were efficient, courteous, professional, did an excellent job and responded to all of my questions. Highly recommend!

Kudos to Loves Heating & Air!!!…read more Our geothermal (Water Furnace) stopped cooling over the weekend. Of course, there was an extreme heat advisory that day and we had out of town guests. Love's had a tech working in the area on Monday til 5 o'clock. They scheduled him to check our HVAC after he finished. Their tech arrived at 6:00pm!!! He was ready to work. The tech (Steven Rinkus - 12 years experience) quickly diagnosed the problem. It was a capacitor failure. He had the part on the truck! 30 minutes later we had air. Love's installed our HVAC 15 years ago and it's worked flawlessly. Being able to rely on experienced techs to fix problems is invaluable. Thank you John Love and Steven Rinkus.

Called Peninsula one afternoon because my furnace was acting up. The owner, Neil, actually answered…read morethe phone and said he could get out to my house the next day. He showed up on time (actually, early) and quickly and professionally diagnosed and fixed my furnace problems. I thought the price fair for what he did. Highly recommended!

Called the main number to discuss services I need for my condo and the prices involved. I asked 3…read moretimes to know the name of the person I was speaking with and all I got in response was "what can I help you with?". Why is your name a secret if you are responsible for answering a phone? Isn't it just good phone etiquette to give your name so people know who they are speaking to when trying to do business? Definitely not a good first/last impression for a business to make.

I had grove heating and cooling install a ductless mini-split system and was extremely pleased with…read morethe courteous service and the neat job done by the installers. They discussed various details of the project as they were working on them to make sure I was happy with the work. The team went above and beyond by removing an unsightly electrical conduit that was no longer being used but was still attached to my house in the same area where they were installing the AC system. Having them take care of that was an unexpected bonus. The only thing that could have been better - when the team arrived to do the install they had a plan showing where the various components were to be installed. I would have preferred to see that plan before the team arrived to do the work.

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

What a rotten experience. Need a new HVAC system and have had a number of estimates and finally…read moreafter comparing them all selected RE Robertson, largely based on their price of $10,303. I called them back to make the purchase and there was one additional item that they said would probably add about $250 to the estimate. I said "fine", get me the new one and let's book that start date. They then send me an estimate for $12,441 - WAY MORE than the $250 they said. No real explanation was given other than that was their new price. Don't trust these folks - I never will again.

R.E. Reynolds did a superb job installing new vanity sinks at St. Luke's Episcopal Church in…read moreEastport. The age and some of the quirks of our building made the job a challenge, but the team got it done quickly and well. Very professional - we're grateful and happy to recommend them!

My 16 year old HVAC unit died on me in this heat wave and Alex, Wyatt and others at Barstow & Sons…read morereplaced the entire system within 36 hours of my first call! The technicians were nice and professional and the Rheem and labor was priced below other quotes, very reasonable. I highly recommend them!

Two appointments scheduled and twice Barstow cancelled at the last minute. I had to take leave for…read morethese appointments. That qualifies as horrible customer service.

Our house had been serviced by the same company for at least 20 years, spanning multiple owners…read more Then they got bought by a service company that was then bought by private equity - in all those transitions I saw the upsides just fade away. So, it was time to shop around. Enter Buric. Booking appointments was easy, with multiple reminders including a call 15 minutes out. The technician spent over an hour documenting the system and doing maintenance tasks. The documentation took a lot of the time since he took photos of every part so the next visit the state can be compared. When he went to replace my humidifier pad, he even suggested I save money by buying them on my own and just keeping them near by. I ended up paying the premium and he left the box so I could find replacements more easily. It's great to not only switch from private equity to a locally (Columbia based) owned company, but to get better service at a better cost to boot.

Austin came out today to tune-up/inspect both of our HVAC systems, and it was one of the best…read moreservice experiences I've had with any home contractor. He spent about 1.5 hours thoroughly evaluating both systems, taking detailed measurements, explaining what each one meant, and answering every question I had without ever making me feel rushed. What really stood out was that he focused on education instead of pressure. He clearly separated items into "Must," "Should," and "Could" recommendations, explained the reasoning behind each, and even took photos so I could see exactly what he was referring to. There was never any pressure to upsell, just honest information so I could make an informed decision. He also caught a weak capacitor before it became a failure, tightened some electrical connections while he was there, and took the time to explain how to think about preventive maintenance versus repairs. As someone who likes to understand how things work, I really appreciated his patience and willingness to answer detailed questions. Austin represented Buric extremely well. If you're looking for a knowledgeable, professional, and trustworthy technician, I'd highly recommend requesting him.

I trusted other reviews here and I have never been so disappointed with a service provider in my…read morelife. Carlos overcharged me, was non responsive, inaccurate and didn't solve my problem. His lack of knowledge caused me to loose a lot of money, a lot of time and in the end my hvac has exactly the same issues it had before I called Carlos. STAY AWAY! If you want details let me give you some: Carlos said he believed freon would solve my weak HVAC system. According to him adding a 1 to 3 pounds of freon should solve it, and it would cost between $100-$300. When he was finished, according to him, he added 7 pounds(!!) and it would cost me $650 (!!!) with a nice discount he was giving me (what?). I pushed back but he wouldn't leave unless I agreed to it. I gave him a check for the $650 and at least thought my issues were solved. One month later I noticed that the HVAC was taking too long to start and that the compressor wasn't able to kick in. I wrote to Carlos who came by and said THERE WAS TOO MUCH Freon in my HVAC (!)... He than released freon in the air while using a broken equipment. I asked him not to take out more than needed given I paid so much for it. The next day I noticed the Hvac was kicking in a little quicker but the compressor was still trying 10-20 times to kick in before it did. I was afraid it could damage my hvac and wrote to him. He became non responsive, when he spoke with me on the phone he was upset saying I wasn't letting him work when I asked him not to release more freon than needed(?). He started to schedule visits and not show up on the agreed time, or call me 2 minutes before he was at my door at a completely different time from the agreed. It took 20 days for him to show up again (this is the peak of the summer) and he released most of the freon in my hvac's system... result? it doesn't cool down anymore. I kept being very polite and friendly throughout the entire process, trusting his skills and that in the end it would be solved. During his last visit I noticed the tubes outside weren't cooling as much but he said that was typical of my HVAC brand and that it doesn't require too much freon... he didn't seem to think that when he charged me $650 in freon. He said it would work well although the tubes didn't cool down a lot... it doesn't cool down anymore. I'm sure there is an amount of freon where the air conditioner can work without stopping the compressor and still cool down the apartment. It's an absurd the kind of excuses he gave me. In summary. My air conditioning works poorly (as it did before I called Carlos). I spent $650, spent my summer sweating and spend a few afternoons running home to wait for a service provider who didn't show up. Of course I wrote to him saying the above and he never replied, so be careful and stay way! His lack of knowledge (or fairness) will cause you a lot of trouble.

I am extremely pleased with how fast they were able to come to my house to fix my AC leak. I have…read morean older chiller unit that was leaking and a technician was able to come the same day to fix it. I was blown away at how much he charged. Other companies were charging the same just to send a technician out to diagnose. I'm thankful I have found an honest abs reliable company to service my old chiller units.

I am so lucky to have found Eddion Simmons! He did a superb job installing our kitchen faucet, was…read moreso polite when he entered our home, and was professional and friendly! We were struggling with our faucet because no hot water was coming out and the sensor had stopped working. We went to Home Depot to purchase a new faucet and met Mr Simmons on our street by happenstance! Imagine our happiness when he agreed to install our faucet and did such a wonderful job quickly! Thank you so much for a great job!

Russell and Jeff came today to retrieve something our six year old son had put in the toilet--a…read morebubble plastic container, since there wasn't a trashcan nearby. Good lord! They were incredibly patient, taking apart the toilet to remove the plastic bottle efficiently and carefully. Even more impressively, they took the time to explain to our son exactly what had happened and why it's important not to put things down the toilet. Their kindness, grace, and efficiency really stood out--they got the job done and offered recommendations for flushing the system out. We're grateful for their professionalism and the way they handled everything with patience and understanding.