I really wanted to have a positive experience with this HVAC company, but unfortunately, it didn't…read moreturn out that way. When I asked what I thought were straightforward questions about the PSI readings before and after Freon was added, the technician became noticeably defensive and agitated. I ended up having to stop the conversation and asked him to just complete the work, which made things feel tense and unprofessional. To his credit, he did apologize later and his tone became more friendly, but by then, the interaction had already left a bad impression. I had no problem paying the $800 freon recharge cost, but at that price point, I think it's fair to expect respectful communication and transparency. I was simply trying to keep track of the PSI readings for my own records, since I'm dealing with a known leak. As a customer, I believe it's reasonable to ask questions and feel comfortable doing so. Unfortunately, based on this experience, I won't be using their services again and can't recommend them.

Pablo responded to my request within 24 hours and an appointment was made the next day. He kept me…read moreinformed as to when he was on his way. He was very pleasant and polite. He could have ordered a new part at a greater cost, but was able to repair it instead, saving me several hundred dollars. I would highly recommend Zapata's HVAC Systems.

Our AC went out a little over a week ago, of course it happened toward the end of the week so it…read morewas Friday afternoon by the time we realized it wasn't something routine maintenance on our side would fix. Jary (who helped us when we first moved in) came out on Tuesday and said we had a leak somewhere since the closed-system unit was totally out of coolant. He came back Weds. to do the leak detection and found the leak, recommended a new coil. We had the new coil installed on Friday; this time it was Ricardo and team that did the work installing the coil. They did a great job and a couple hours later our house was back to normal temperature. Gabriel helped us with all the coordination and estimates and seeing if the part was still under warranty (it wasn't, but I didn't expect it would be honestly.) No one likes spending a bunch of money on repairs but I'm very confident that the recommendations Jary made were sound and correct. He did not attempt to upsell me at all, which is greatly appreciated. (The estimates Gabriel sent did include options for replacing the unit, but that wasn't necessary at this time and there was no pressure to do so.) I will continue to call them if we have issues in future with our HVAC system.

I originally complained about response times, but thank you Gabriel for the explanation, I'll reach…read moreback out after the summer.

I was in search of a full air-duct overhaul and reached out to McMurray's to start the project…read more They responded promptly and followed up with a phone call, which I really appreciated. Although there ultimately wasn't enough time to complete the full scope of work, they were transparent about that from the start. The communication was clear, timely, and professional throughout the process. If I need HVAC maintenance in the future, I will definitely keep this company on my short list.

McMurray HVAC came through AGAIN. This year it was time to upgrade my 12 year old a/c. Called on…read moreWednesday evening, installed by Friday evening. The provided service in 2023 and 2025. I trust them because they have been honest and professional. Really good work at a fair price. You won't be sorry. Me?...McMurray HVAC for life.

The furnace broke down at my elderly parents house right before the Christmas holidays. I called…read morearound to find someone and everyone was already on calls or were not available due to the holidays. I called 21 companies and AMS pulled through to assess within 2 hours and set us up with a replacement furnace. They do good honest work with reasonable pricing. We had a small mishap with a misplaced water leak sensor during the furnace install. However, they made it right very quickly without issue. 10/10 will recommend

AMS came out same day within hours of my request, quickly diagnosed and fixed the issue within…read more15-20 minutes of arriving. Our AC is back functional thanks to quick service by AMS. I will be saving their info and using them again in the future.

After having what I thought would be a straightforward check of my gas boiler furnace to prepare…read morefor the winter, a local company advised me I would need additional replacement and repairs, resulting in a $3,000 project. Decided to contact additional companies who could work with older boiler systems and in addition to a much lower estimate, Mirko of PCK was able to schedule his service and it was done in good time. The upstairs heating is so much better now! At a significantly lower cost. I know this boiler will need to eventually have to be replaced, and I will count on Mirko for the work.

Mirko installed new Space Pack HVAC unit at my house. On time, without any trouble, clean job and…read moreefficient crew. I loved it. Five stars !!! Definitely worth the price given.

I'm very pleased with the service that Saul provided and would definitely use Tim Whistler Plumbing…read more& Gas Fitting in the future. There was an initial mixup about the appointment time, but that was soon sorted, and Saul contacted me prior to his arrival and arrived on time. Quickly getting to work, he identified the problem with our gas insert. He was able to fix the immediate problem to return it to working order and then explained what was happening and why. He also provided what next steps would be for a more permanent solution. It was a very professional, friendly service call.

I contacted this company due to my AC breaking down. They cancelled and rescheduled an appointment…read moreof which they put me out until Friday and said someone would arrive at 7 AM. At 8 AM. I called them and the dispatcher Heather refused to talk to me and made the other person tell me that their truck broke down and that they could possibly get me on the schedule today. Don't use these people if you actually want service fulfilled and especially if your furnace or AC has broken down. Response to Alex: your dispatcher Heather would not take my phone call and handed it over to Tyler who told me that your truck broke down. Tyler also said he may be able to get me on today's schedule. How much do you think that was going to happen? I had been rescheduled initially due to double booking the first go round and then suddenly your truck breaks down. This whole process started on Tuesday when my condenser was not working. With the upcoming weekend having extreme heat, I needed it to work. And this must be part of your problem because if you don't think making an appointment and keeping an appointment is part of your service then that is a huge issue.

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

Quality DC came in and fixed the issue with the dryer vent promptly and really communicativeread more

Wow!!! We had a wonderful experience with this company!! Zico is so knowledgeable, knowledgeable…read moreprofessional, functional, and easy to work with. We recommend Payless Plumbing without hesitation. We are so happy to have found a plumber we can trust and depend on!!

Water heaters last about 10 years, Zivko, from Payless Plumbing installed my last water heater 10…read more1/2 years ago. I remember that Zivko was one of my first 5 star reviews for a service industry. Zivko's professional hard worth ethic and dedication to the industry has kept his 4.8 star review status over the last decade. He arrives on time, works hard, and sells quality products. He has reasonable and competitive prices. He even helped me with a problem not related to the water heater. That is service above and beyond. Zivko, is so pleasant and easy to work with. He does a great job and I have the utmost confidence in his company and his work. I highly recommend him.

Great company to work with. Very professional and knowledgeable. They diagnosed the problem quicklyread more

Please use caution when financing through this company they charge their customers for using wells…read morefargo financing an additional $1000.00 fee to use the 24 month 0% interest rate account. Its mess. You've been warned. My final signed contract states $9,940.00, with $1040.00 added to that to use 0% interest rate financing. Ensure you request they get a permit for the work to be done, even though its adds $1,500 to your bill! to ensure to work on electrical and gas line is up to Maryland codes! I was told the work was to code and didnt need to be inspected! WRONG.

Mike w/ AG Heating & Cooling and his partner were great! They arrived on time and replaced my…read more35-year old system per our agreed Statement of Work & price. I will definitely reach back out to them for any future HVAC needs. Highly recommend!

AG Heating and Cooling installed an HVAC system for my father last year. Unfortunately, the system…read moreis not working properly this year, and I have had a very difficult time getting any response from the company. I have tried reaching out multiple ways, including email, Yelp message, phone call, voicemail, and text message, but have not received a response. I understand companies get busy, but when a recently installed HVAC system has an issue, I would expect some level of follow-up, especially if warranty service may be involved. Based on my experience, I am disappointed with the lack of communication after the installation. The initial work may have been completed, but the lack of response when a problem came up has made it difficult to recommend them.