In 2022, we hired DPS to close our pool at the end of the season. They were referred by Leslie's…read moreso we made a phone call and was put on their schedule. They were timely, and did everything by the book. At that time, we needed to replace our pool heater, which WAS discussed with them; however, they did not offer any options for us. In March 2023, we contacted DPS to open our pool. At this time we had to schedule through their website, a contract was sent, and we opted for the opening with chemicals. The day of the service, we became aware that it was going to rain for the next 3 days and had questions because we were going to push the date out. I contacted Mike with my questions - he was very curt with his answers, so I got my husband on the phone because maybe I wasn't asking the questions correctly. My husband asked should we put the chemicals in because it was going to rain. Mike first replied that we had not signed up for chemicals, shortly correcting himself after going back and reading our contract. My husband went on to ask if they would be brushing and vacuuming the pool after opening. Mike replied that "we obviously didn't read the contract" and went on to read exactly what they WOULD be doing which did not include any vacuuming or scrubbing. My husband stated that as new pool owners, this was all new to us and that we were looking at DPS for their expertise! He said this would be our first opening and that DPS could "make alot of money from us not knowing what to do and we really liked how they did business." Mike mentioned about our heater, and we told him we got that replaced. He asked who did the work and when we told him Anthony & Sylvan, he became very quiet. Nonetheless, we kept the scheduled date and ended the call. Less than 3 mins later, Mike called back and asked me to get my husband on the call. When I did, Mike stated that he was going to "REFUSE TO SERVICE our pool because we didn't read his contract!" We were stunned!! I said because we asked questions?? He was adamant that was the reason. I said "let's be transparent here, Mike, what is the REAL reason you are refusing?" He said because we "had Anthony & Sylvan do our heater and didn't ask him for a quote!" How petty! We weren't even aware DPS DID pool heaters because he never mentioned it last year when he came out AND this year, we were only on his site to request to get on the schedule. Our heater had been replaced by then! He also went on to tell us that we are "not going to tell him HOW TO MAKE MONEY by suggesting that he could make a lot of money from US because he already has a lot of clients and did not need to make money from us!" I told him it was very unfortunate that he behaved in such an unprofessional manner, because we really liked last year's service, wished him & his business the best, and ended the call. No use using airtime with a person so arrogant and unprofessional. I still do not understand how he could "refuse service of a signed" because someone else did our heater (which was never contracted with DPS) but I'll leave that for my lawyer to figure out....

DPS is the answer to our pool needs! We are first-time pool owners, and after having a HORRENDOUS…read moreexperience with Chas Pools, we had the privilege of connecting with DPS within a day. Mike came out the next day and resolved our opening issues, including quickly "fixing" a pump that Chas Pools said wasn't fixable. We have reached out to DPS at least three other times for closing, opening, and troubleshooting and have always been met with professionalism, expertise, and quick resolution. Would highly recommend!

Enlisted this company for their valet pool service, as they were already servicing the pool in a…read morenew house that we bought. I didn't know anything about pools and wasn't living in the house and so was relying on their services. But this company proved to be unreliable, unresponsive, and low quality in terms of service and manager team. There's too much to say so I'll try to summarize - 1) will almost never call you back. left 5-6 messages for the valet service, and only called back once over the 6 weeks or so. same for the general line, and no one ever called back from there. the only way i managed to get through to anyone was calling repeatedly. Maybe once Tristan (?) called back with more info like he said he was going to. Generally unresponsive. 2) valet team unable to recognize that pool is no longer clear and should probably be shocked. i told the teams over and over again that i am new to pools and need their help and tried to learn from them what i could. i tried to be there for every service, and i even tipped them at times bc they were always patient and tolerant of my questions. but in retrospect the pool was becoming cloudier and they did nothing about it and kept telling me it was good to go. 3) the valet team lead doesn't know what she is doing - i sent her a picture with algae on the walls (uploaded separately) the day after the team serviced the pool and she told me it was from heavy use or dirt blowing in. none of which makes sense as i explained to her that dirt doesn't accumulate on walls and we don't live in the house and use the pool much. she doesn't have enough knowledge to process that, or to know what algae looks like. 4) the pool turned green after this despite two visits within days of each other, and she said it was my fault, and that their only job is to keep a pool clear, which also they did not do. i scheduled a service call to address the green pool, and she decides to deliberately screw us over and fire us as clients the day before they are meant to arrive because i complained about the quality of their service and inability to know what algae on the walls looks like. 5) there's a host of other things that went on including low water levels and a possible leak (which their valet service failed to understand). their inability to actually figure out the leak despite sending out a team (fixed by a different company i found), shutting off my pump and not telling me, servicing the pool multiple times in a week and still having an algae problem immediately following their service day. - During this process I even emailed her saying, this would be a lot easier if we could just talk on the phone, and still no phone call. Turns out she is one of the owners of the company and even the valet teams were face palm-ing at how bad she is at her job. - they are so unorganized that even after she fired us as clients, the valet team still came out to service the pool on their usual day. - if you read some of their responses to poor reviews you can see how unprofessional they are. - the only consolation is that they refunded me for the "leak detection", which was a failure, using an air pump that kept a poor seal. I asked for the last several service visits to be refunded since they were clearly ineffective. that one service they refunded was just a small percentage of the time and money i wasted on this company. Since you can't argue with people who don't care that they don't know what they are doing, I left it at that. I would stay far away from this company. In the google review you can see the obvious lack of knowledge in the pictures.

Great place to come get your water tested. The owners were very friendly as well! Highly recommend!read more

Great service and knowledgeable staff that are friendly and courteous and prices are very reasonableread more

Reached out to Yarnell for Looploc pool cover. Took a week for someone to come measure. After 2…read moreweeks of not hearing back from them with an estimate, I called and was told they were still waiting for the estimate and would reach out to see what the hold up was, and call me back. I have yet to hear back from them. From the time I made the initial call to schedule the measurement, it felt like they really weren't interested in getting my business. Bad customer service would not recommend.

I'm surprised that there aren't more reviews. I have used J Pro Pools for emergency situations as…read moreI take care of my pool by myself for the most part. They are very good about returning calls and showing up. Don't expect them to come at a scheduled time. They come when they are in the area, go into your back yard and do the work. I was especially happy with the caulking they did around my pool.. 3 men showed up and started taping the concrete around the pool as well as the deck, they then mixed up the 2 part special caulk and poured it in. They were professional, clean and knew what they were doing.

Always reliable and does great work! We have been using J-Pro for 20 years. They have done major…read morepool renovations, replaced our pool filtration and heating system and performed opening and closing of our pool. Highly recommend.

Great valley is incredibly responsive. The work that they do is top-notch. They should be the only…read more pool company that you use. Tracy is phenomenal and extremely helpful anytime that I call. We have been using GV over the past 25 years. I would highly recommend them.

I have used Great Valley Pool Service for about 10 years. They have opened and closed my pool as…read morewell as serviced it. They have always done an excellent job. I had a few issues in the spring opening which they were very accommodating in returning to correct. I highly recommend the company and their service team.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.