I posted a review on 1.5.2026. I am posting again to let potential clients know that Ted's Pool's…read morereply to me was inaccurate, since this is a website for consumers to share honest experiences with a company. It disturbs me even more that this company is comfortable lying about the service they provided our family. Ted's Pools subcontractor put in an inadequate gas line for what our system required. We could not run our gas oven if the hot tub was on. They did not turn in a peco adequacy form before they started the work. After it was over they told us to do it if we were having issues. Their work also resulted in a gas leak which we had to hire an outside contractor to resolve. I did not trust ted's Pools to respond to an email let alone resolving a gas leak. Carol said they did not want me to have a dark ground pool because I had young children. I told her at the time of the meeting my three children are teenagers and all can swim very well. So that is another lie they told in their reply. Maybe Ted's doesn't have adequate options for their clients. They only showed me two options and did not make any effort to show me anything else. It was that or nothing. Carol did speak to my husband about the spillway after we sent email after email. I cannot confirm if the mason ever came because at no time did I speak to a mason at my house sent by Ted's. At no time did they follow up and say "our mason was there." If their mason identified the issue why would they just not fix it. Again we spent months trying to resolve the issue and our emails went unanswered. Next lie. They screwed up the closing of the pool. We spent a month testing the water at Leslie's Pool supply. The only thing Ted's did was come out and the tech left a note say the balances are really messed up and they would let Carol know. I had to follow up with Carol and she responded with a 30 minute window that had to get in touch with her. Then we fired them after one of teenager got a chemical burn from them screwing up the hot tub maintenance. Carol did not try to explain anything you have to track Carol down for a response to anything. They said they came twice a week in the winter to service the hot tub. That is a lie. That is what I repeatedly asked for Carol never replied to that request and they only ever came once a month and the hot tub was completely under serviced. Carol you can reply to this all you want but you know you did not handle the account correctly. You're not running a good business and you do not take care of issue after the pool has been built. Customers are on their own to track you down and in the end they are better to hire someone else to resolve it so it actually gets taken care of.

They required prepayment for pool opening. Then, they didn't show up on the day they were scheduled…read morefor pool opening. I called around noon that day and was told "oh they're going to come tomorrow instead." They showed up the following day and got the cover off. They couldn't figure out how to start the pumps. after 3.5 hours of trying, they asked ME for help. I'm not a pool tech!! I did my best to guide them but it still wasn't working. They told me "we called the office an hour ago, they told us we should just leave right then and there". I told them to give it one more try and if its still not working, give up. Three minutes later they went zooming out of the driveway. Haven't heard from the company since then. It's been 2 weeks. My husband came home from work and started the pumps in about 30 minutes. despite my profile location - I assure you, this is indeed a review for Teds Pools in Delaware County PA

I have been waiting four years to write this review, in 2019 I had two jets that needed repair,…read moresomething happened at BP's shop that required a major rebuild that cost as much as brand new jets, I was never presented that option and now one of the rebuilt jets is leaking, the lifespan of a new hot tub jet is anywhere from five to 20 years. It's four years later and I'm in the jet market again.

Great experience with BP Spa. We recently bought a house that came with a very old hot tub and it's…read morebeen leaking for a awhile, but I was scared to call someone out because I wasn't sure where the leak was coming from. Also it's not easy to find someone who can fix any jacuzzi as many places only do certain brands. It took about two weeks for them to come out (the one thing I didn't love was the scheduling- they will only tell you the day they are coming and the time they give you a window the day before- but really it wasn't bad and I didn't even need to be here, so ended up being a nonissue) Bert found the source of the leak in about 15 minutes and then had to search for the part or he said he would have to make it himself (again very old hot tub) and about two weeks later he came back out and fixed the hot tub. I felt the price was very reasonable and my hot tub no longer leaks so that's wonderful! I will definitely be calling BP Spa for any future hot tub needs.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

To me, trust is tied with pricing for the most important factor when it comes to service providers…read more Our experience with Hasbrouck began with a recommendation from a neighbor - and, a great recommendation at that! It didn't take long for my wife & I to know that we were in good hands with the Hasbrouck crew. They take the time to explain the details and are very consultative - the options are laid out, and it is never a sales pitch. Just an honest straightforward service provider. Our experience with Hasbrouck was beyond positive and I would recommend them to anyone for pool & spa services.

From the owner: We offer a wide variety of pool supplies, spa supplies, and hot tub supplies. View our catalog on…read moreour website!

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

We have had our pool for over 30 years and have never had a pool company that is so responsive and…read moreeasy to work with. I have recommended them to clients and friends with confidence and they never disappoint. Many thanks to Danielle and the office staff for prompt response time and to the staff in the field for excellent service and communication. Can't recommend them highly enough!

I can not praise this company and their staff enough! I lost my husband about a year ago and he…read morealways maintained our pool. I learned about Aquathority from a West Chester group chat. From my very first contact with Danielle she did so much to put me at ease about the pool. EVERYONE of their employees is of the same highly professional type. From pool closing to my recent opening and initial maintenance the staff has been incredible! I have an older pool and they have gotten it in such good shape. It hasn't looked this good for years, despite all my husband's hard work. Did I mention that their prices for opening, chemicals and maintenance are extremely reasonable compared to their competitors. Anyone looking for an outstanding pool company please look no further!

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

Baur Pools has opened and closed our pool for many years. They work quickly and expertly. They've…read morereplaced a leaky line, filter, valves etc over the years. Quick to return if any issues once opened. Very happy with their work!

The technician was unprofessional and incredibly rude. He called my husband and I "fucking idiots"…read moredirectly to my husband's face, because he mistook him for a plumber! We stuck with them because they were the pool company the previous owners of our home used, now i wish we'd never given them a cent. In addition to this completely unprofessional conduct, their service was never that great. Will not miss them at all.

Be careful... Hammerhead couples price gauging, particularly once your options for selecting…read moreanother vendor are diminished mid-season with a total dismissal of any responsibility. They were watching my pool as we were out of town for several weeks... we discussed that the pool needed to be filled sufficiently as a condition of service. They presented pictures that indicated the pool was filled however when I returned early, the pool was low and the pump was burning out. They dismissed that there was damage and said the pump was fine. Lo and behold, they presented an inflated price for a new pump at the beginning of the following season due to "normal wear and tear." Jim and the team are total scammers. They belong in the Pantheon of horrible customer service companies.

From the owner: Jim Wallace started working on pools in college, and continued to grow his handful of accounts…read moreuntil he started Hammerhead Pools in 2016. Today we're proud to service nearly 200 accounts yearly. Jim is driven by the desire to helping our customers with everything they need. He possesses complete knowledge of pool equipment and he is determined to provide high quality and honest work.