I was referred to David E. Callahan Pool Plastering by Aquavita Pools. I feared that I may need to…read morehave my pool plaster re-done. I invited this company out to look at my pool to see what needed to be done to it as it s 16 years old. I worked with a lovely woman named Anna to set the appointment for them to evaluate the pool. She had a great attitude and willingly played phone tag with me until we could speak and set up the inspection appointment which happened the next day. Anna even called me on the day of the appointment to give me Gerorge's most up to date time of arrival which was very accurate. George inspected my pool and told me that my plaster was a 7 of 10 and that I did not need to replace it - keep in mind that I called them to request a replacement of the plaster! George was very pleasant and I found him to be earnest &r helpful and he seems to enjoy his job and is very honest. He could have easily :"sold" me on re-doing the plaster in the pool but instead upon inspection of the pool he went to his truck and got a special sponge and taped it to a pole and showed me that I could eliminate the stains that made me think I had to replace the gunite. He also tooko the time to offer me further advice as to what I could do to repair my pool issues on my own so as to not have to make an un-needed investment in his services. WHO DOES THAT TODAY?!?! i'm writing this review and telling everyone I know that has a pool that they should have this company come out to evaluate their pool in the event that they think that they need work done because I found this company to be VERY HONEST & TRUSTWORTHY. I will look forward to working with this company in the future and you should feel comfortable doing the same. Best! Lisa

my friends needed help with their pool tiles that were falling off. george has been amazing and…read morethey are so pleased with work that has been done. so george, this is kathy that recommended you to Tand N in malvern. if you have costomers that want a reference , you have them to rave about you and the company !

I have used Great Valley Pool Service for about 10 years. They have opened and closed my pool as…read morewell as serviced it. They have always done an excellent job. I had a few issues in the spring opening which they were very accommodating in returning to correct. I highly recommend the company and their service team.

Great valley is incredibly responsive. The work that they do is top-notch. They should be the only…read more pool company that you use. Tracy is phenomenal and extremely helpful anytime that I call. We have been using GV over the past 25 years. I would highly recommend them.

In 2000 we used Country Club pools for our inground liner pool and their work was exceptional…read more In 2012 we used them again for a new liner and once again , exceptional. Now in 2023 we used them again and yet once again, exceptional. They have always been on time and the installers were very polite and knowledgeable.

I wish I could rave about them because The staff was great to work with. Knowledgeable and…read moreresponsive. But I'm disappointed in the lack of attention to detail. There are holes and bumps and divots in the concrete of the floor of our pool, and three of the sections of concrete surrounding our pool are bowed and not plumb to the others. We went off of the recommendations of others, and none of their pools have these problems. It's disappointing to spend so much money only to be met with a mediocre outcome.

I have been waiting four years to write this review, in 2019 I had two jets that needed repair,…read moresomething happened at BP's shop that required a major rebuild that cost as much as brand new jets, I was never presented that option and now one of the rebuilt jets is leaking, the lifespan of a new hot tub jet is anywhere from five to 20 years. It's four years later and I'm in the jet market again.

Great experience with BP Spa. We recently bought a house that came with a very old hot tub and it's…read morebeen leaking for a awhile, but I was scared to call someone out because I wasn't sure where the leak was coming from. Also it's not easy to find someone who can fix any jacuzzi as many places only do certain brands. It took about two weeks for them to come out (the one thing I didn't love was the scheduling- they will only tell you the day they are coming and the time they give you a window the day before- but really it wasn't bad and I didn't even need to be here, so ended up being a nonissue) Bert found the source of the leak in about 15 minutes and then had to search for the part or he said he would have to make it himself (again very old hot tub) and about two weeks later he came back out and fixed the hot tub. I felt the price was very reasonable and my hot tub no longer leaks so that's wonderful! I will definitely be calling BP Spa for any future hot tub needs.

Cascade deserves no stars. I used this company for 4-5 years without issue and paid them thousands…read moreof dollars to open/close my pool, replace my pump, replace my salt cell and other repairs. This year there were a few issues I was dealing with from the start of the season. The new salt cell was not working and they had been promising me to repair it/ replace it. They stopped returning my calls and responding to my texts. It finally got resolved after about a month of follow up. Due to this I decided not to use them for my pool closing. The owner agreed to refund my prepaid closing cost in full. It has been 3 weeks and he has not sent me the check he promised, nor responded to my emails or returned my VMs. Apparently, when you are purchasing services or parts, Cascade is fine. When a problem arises, you can expect the poorest customer service imaginable. This has been very disappointing and I'm still hoping the owner will do the right thing and give me my refund.

I have a a number of pool services over the last 30 years and I have to say that Cascade Pools has…read morebeen the best of all. Not only have I used them for opening and closing, I have had them completely rearrange my plumbing, clean up my electrical system and change over my separate pool and spa systems to a single system. I also used them to replace my old heater. Dominic is a true professional. I am truly glad I found them.

In summary, we ordered a top of the line above ground pool, were given a cheaper model pool, and no…read moreeffort was made to get us the right pool. So now we have the wrong pool sitting in our yard that we may or may not be able to use as we need it partially buried. We can't tell if we were scammed or if this was just due to incompetence, but either way it was a terrible experience and we want to warn others. We ordered a pool from D and L in April and specifically requested the backfillable Aquasports pool because are yard has a steep slope and the pool was to be partially buried. We paid the price that we expected for the quality pool we were purchasing, as confirmed with other retailers. The pool was manufactured and then sent right to the installer, who installed the pool at the end of May. After looking into backfilling the pool, we discovered that we had received a much lower quality pool than what we ordered. We went to D and L and were told that we had the correct pool and the price was correct. After arguing back and forth, we called Aquasports who said that the price we paid was high for that low end model and specified a different pool store to contact, who we then called and confirmed pricing with. After more back and forth, the person working at D and L acknowledged that they ordered us the wrong pool and refunded us the difference in the pool costs, with the understanding that we cannot use the lower quality pool and we still wanted the right pool. He said he would let the owner, Jerry, know what the situation was and work something out. After not hearing anything for a week, we tried calling several days in a row and finally got a hold of Jerry, who claimed he had not been told about this situation. After a long phone call, Jerry said he would look into it. After another week of not hearing anything and not being able to get Jerry on the phone, we went to the store. Jerry was in and denied having spoken to us over the phone the previous week. Said he would make some phone calls that day and figure something out. After following up over the phone the next day, Jerry had said he had not heard anything back and after a little more back and forth Jerry hung up on us. Followed up a few days later and spoke to the original person who sold us the pool, they said they were waiting to hear back from the installer and Aquasports and they would get back to us. Haven't heard anything in over a week, and we're still stuck with this pool that doesn't meet our needs.

So I was a faithful customer for 25 years. Even travelled from Burlington past other pool supply…read morebusinesses. Spent a lot of money in those years.Until I called for chlorine a few weeks ago and was told I had to pay 190 dollars for one of the last 6 ,25 pound buckets. Really! Purchased the next day elsewhere for regular price. I will NEVER go back to D ~ L Pool

Auqathority did a great job closing my pool for my wife when I hurt my back. They went above and…read morebeyond to put all of the pool accessories away in storage for my wife. The pricing and quality of the work was great! I will be using them to close my pool in the future and save myself the headache. When I opened my pool this year, the water was clear and only required chemicals and light vacuuming. I have read multiple reviews that were negative and I can only imagine that they were just bad customers. I would recommend to anyone to use Aquatourity to perform maintenance work to their pool. I have only used them once to close to my pool, but given the great experience I had with the employees I will be using them again in the future. I hope my review helps.

We have had our pool for over 30 years and have never had a pool company that is so responsive and…read moreeasy to work with. I have recommended them to clients and friends with confidence and they never disappoint. Many thanks to Danielle and the office staff for prompt response time and to the staff in the field for excellent service and communication. Can't recommend them highly enough!

i contacted buddy and robert about my outside cement step resoration, through yelp. they were among…read moreseveral i contacted. many didn't reply, or wouldn't listen to what i needed. i met with them and we reviewed what the step condition was, that a restoration would be best, and they quoted me an acceptable price that included my upgrades and immediate attention to the problems. the team came as requested, did not require money upfront to start, stayed through the job with their workers, and finished ahead of scedule. i recommend them to anyone looking for quality work at an affordable price.

Let me begin by saying Thank you to Buddy & Robert. The response to my dilemma was very quick. An…read moreappointment was scheduled but there was a minor hiccup in arriving to my home but was rescheduled the very next day on the companies day off. Buddy apologized and was able to give us a estimate of the work that needed to done. Buddy went above and beyond to get the necessary permits for the project. Little did any of us know that the bricks would come tumbling down on the front of my house. The project became an emergency on a Saturday and Buddy & Robert were at our home on Sunday to assure us that everything will be taken care of and that the project would be done in three days. Monday was the clean up of the debris and on Wednesday the project began and on Friday the project was completed I would definitely recommend there services to Family and Friends. The communication of every step that was taken or had to be taken was presented by them both. They were efficient and very responsive. Again Thank you Buddy, Robert and to your workers.