To me, trust is tied with pricing for the most important factor when it comes to service providers…read more Our experience with Hasbrouck began with a recommendation from a neighbor - and, a great recommendation at that! It didn't take long for my wife & I to know that we were in good hands with the Hasbrouck crew. They take the time to explain the details and are very consultative - the options are laid out, and it is never a sales pitch. Just an honest straightforward service provider. Our experience with Hasbrouck was beyond positive and I would recommend them to anyone for pool & spa services.

From the owner: We offer a wide variety of pool supplies, spa supplies, and hot tub supplies. View our catalog on…read moreour website!

Great personable service! Great prices, quality quality service. Excellent call time performing all…read moreservice requested!

I haven't had much luck with contractors before but I finally got lucky with Reali Pools. I can't…read moresay enough nice things about them. My Pool is a huge nightmare, sits under a large tree. Most contractors wouldn't touch it. These guys fixed it in no time and did it with a smile. They are constantly checking on the status of the pool. I had a problem with the pump and they were easy to get in touch with and fixed it in no time. They are easy to communicate with and are quick with responses. They truly go above and beyond. I have no hesitation in giving them my highest recommendation.

Ryan is the best, he is great at what he does but he is just so nice to work with too. We were new…read moreto having a pool this year and the one we started with was literally a swamp. He took green to clean to a new level staring with the bullfrogs and tadpoles. He did it all so quickly that we were able to enjoy the pool all summer. Thank you Ryan. I would recommend you to anyone.

From the owner: Reliable, hassle-free pool and spa repairs. Heaters, pumps, filters & more—done right the first…read moretime. Fast diagnostics. Fair pricing. 5-star service. Call now to book your service!

Peter and his employees did an outstanding job. Peter was kind, friendly, knowledgeable and went…read moreabove and beyond. You can tell Peter cares about the customer and the quality of work, would absolutely recommend Peter and his company. Will definitely be giving the company a call again for future work.

Good pool service, very knowledgeable, and capable of fixing a wide variety of issues for a fair…read moreprice. Highly recommend Peter and his team.

I had a problem with my Jacuzzi, that was just two years old. I asked if they can come in service…read moreit. They asked me what brand it was and I said Jacuzzi. They then said if it was two years old it should still be under warranty? They gave me a number to call and Jacuzzi handled it right away. They could have made money. charged me a service fee for parts or other things but instead of getting a profit, they helped me out. I cannot tell you how great it was even though I did not do business with them. I believe that they are not out there to cheat any customer. thank you.

I have been a regular customer for since 2015 when the store was located in New Castle, DE. Bob and…read moreJohn are great and knowledgeable on their products. Let you in on a secret, the chemicals are a great price.

DO NOT USE THIS COMPANY OR YOU WILL REGRET IT!!! PART 2…read more UPDATE. The business owner Tracy has attempted (AND FAILED) to do damage control by responding to my original horrible review EVEN THOUGH SHE HAD ALREADY RESPONDED TO ME ON THE PHONE...so there was no reason to respond to me online here...ONLY to try to twist the story and do damage control. Sad. She knows that YELP doesn't allow US CUSTOMERS to respond to the business owner's reply and that they get the last word on here, so they make it try to appear as though the customer is wrong or being unreasonable...so I am posting again to let everyone know how full of it these business owners are and how they are clearly trying to save themselves from ANOTHER horrible review, because they have MANY. See my original review below (I have attached a screenshot) or just go to the original post for it AND their reply (Yelp doesn't allow that many characters here to post it all). And why am I going through this trouble? To make sure that you good people out there do not use this company and end up going through what we did with them. So now for my reply to the business owner's response to my original post. TRACY SAID "You contacted us twice on July 12th regarding an issue with the heater not working and the water not flowing from the spa to the pool. Our associate spent time on the phone attempting to help you troubleshoot the valve positions and asked that you call us back if the issue continued. We did not hear from you again until the morning of July 14th." Wow, Tracy...you keep making yourself look worse and worse...what actually happened was that I contacted YOU on Saturday and spoke to your associate TWICE and had to waste a ton of time on two different calls troubleshooting the problem and NOTHING he told me to do actually worked, completely wasting our precious time. And the reason you didn't hear from me AGAIN is because my SECOND call had been a 10 minute call that was made at 3:54...AND YOU CLOSE AT 4pm!!!! AND your business doesn't open again UNTIL MONDAY MORNING!!!! So I actually have to tell YOU what YOUR business hours are AND when you are open and closed??? YOU ALSO SAID "The cleaning and chemical balancing services you were charged for were completed as scheduled, in accordance with our service terms." Well, Tracy...again...in accordance to service terms, and for a visit to be "COMPLETED AS SCHEDULED", YOU ACTUALLY HAVE TO SET THE POOL SYSTEM VALVES & SETTINGS CORRECTLY PER YOUR OWN INSTRUCTIONS (NOTES AND PHOTOS)!!! If you didn't do that, you DID NOT "complete as scheduled"!!! If the valves and system were not RETURNED TO THEIR ORIGINAL AND PROPER POSITION, you did not "COMPLETE AS SCHEDULED". If YOUR SERVICE VISIT and carelessness caused MULTIPLE ISSUES with our pool systems, then YOU DID NOT "COMPLETE AS SCHEDULED"!!! And this is all on top of the fact that because of what the technicians did, our system was malfunctioning FOR DAYS!!! "Complete as scheduled" means that you did what YOU WERE SUPPOSED TO DO...and PROPERLY". Which you did NOT do. Yet, you STILL charged us FULL PRICE WITH NO DISCOUNT AT ALL for that service AND all the aggravation and inconvenience you caused us, YOUR CUSTOMERS, as detailed in my original post. Once again, YOU DO NOT CARE ABOUT YOUR CUSTOMERS & all your negative reviews here prove it. And that's why we fired you and why you've lost SO many customers...and are getting so many bad reviews.

i took care of my pool for 30 years so had basic knowledge. my neighbors are a good bit older than…read morei am and had problems with a new pump that i couldn't figure out bc of blue tooth technology.... ugh Kyle and younger co-worker were so helpful, kyle over the phone on first attempt to get it running. and then i met them at the pool for a hands on lesson ! i cant thank them enough for their patience. kathy compton

I called AM Hot Tub Repair yesterday and they scheduled me for an appointment the following day…read more Rich came out and figured out why my hot tub was not heating up and replaced the part. My hot tub is working great again. Other repair companies wanted me to wait over ten days for someone to come out. I was afraid my lines would freeze. Very prompt service and reasonable price. Highly recommend.

We used AM Hot Tub Repair last week to fix some leaks. Andrew was great. Timely service and…read morevery fair pricing. Would definitely use them again!

We went there and it started out so good .we were thinking about which one wanted as it was a…read morelittle more than we had to spend.The salesman CALLED us and offered us a Bullfrog A7 spa refurbished/warranty model at a great deal .We put a deposit and received a contract, this one was listed also on their website and they called 2 and half days later and we were told it was already sold.We checked hours after the refund and it's still on the website for sale. Very shady.

This company will promise you the world to sell you a spa, but once they get your money the…read morecustomer services disappears. I won't post the blow by blow of my multitude of issues with Spa, Hearth and Home, but I have been trying since July 2024 to get them to replace parts that are under warranty for my spa with little response from them, leaving my spa inopérable at this time. What response I did get, is often short and rude. They to prefer text message for communicating, which is wonderful as I have documentation of all the issues I've had with them. Because of a lack of response from Spa, Hearth, and Home, I have been in contact with Artesian, the maker of my spa, several times. They have been quite responsive and helpful, though Spa, Hearth and Home always places blame on Artesian for doesn't respond to them and claiming they are at fault for the delay in replacing my parts. I finally had them scheduled to come out today between 1-2pm to replace one of the parts. I texted this morning, confirming that they were still coming, as it snowed last night. I got no response and waited around until 2:30. Since no one showed up, I called Spa, Hearth and Home directly and was told that the maintenance worker called out because he didn't think he'd have any jobs today and the repair manager was out sick. I asked why no one called to let me know that my appointment was canceled and got a faint apology and more excuses. I am now waiting for someone to reach back out to schedule another appointment (which I waited two weeks for initially), meanwhile, my spa is sitting in freezing cold temperatures with stagnant water in it. A home spa is a big purchase and something you want to have for years. My suggestion is not purchasing one from Spa, Hearth and Home or you will be left out of luck when you need maintenance work done. I'm happy to share details of my experiences with anyone thinking of purchasing from them.

If I could give more than 5 stars I would! I had my pool replaced by Trinity Pools and I am elated…read morewith the results. Everyone I communicated with was kind and very knowledgeable. David took the time to explain each step of the process to me which helped as this was my first time replacing a pool. The pool was installed and filled by Trinity. These guys worked hard! They did not leave until the job was finished, all trash and boxes were cleaned up and my pool was filled and looking perfect. Even after the pool was installed Trinity stopped by to check on my filter and make sure it was running properly. I highly recommend Trinity Pools. David and Brian were extraordinary to work with. Thanks to Trinity Pools we are swimming again!!!!!

Just moved into an old home with an old pool, I remember the pool when I was young so at least a 20…read moreyear old pool. The liner was in bad shape and all the equipment needed to be replaced. Trinity Pools did a great job, and I am so happy with the results. They also took the time to explain how to use the pump and filter properly. Great team!

I'm not very knowledgeable about pools or their repairs and up keep but Mr. Flores was kind,…read morecourteous and always willing to explain things to me if I had questions. Not only did his workers do an amazing job but they always showed up on time and were well organized and cleaned up very well after themselves. I really appreciated that. The work ethic is astounding and their dedication to their job shines through when you see the finished product. I would recommend Flores Pools to all my friends and family since they offer great customer service, in Spanish and English!

From the owner: Flores Pools is a complete pool & spa renovations and pool service company that strives to build,…read moremaintain, and service quality inground swimming pools in residential homes as well as commercial pools. Call for a free estimate on any renovation. Flores Pools also offers a wide variety of services. Free estimates on all services. Our Services Include: *Swimming Pool Openings & Closings *Valet Services (Cleaning) *Equipment Repair/Replacement (Pumps, Heaters, Filters, etc.) *Skimmer Replacement *Tile Repairs *Pool Renovations (Tile, Coping, Plaster, Decking, etc.) and much more!