They always are so fast and courteous when I need to replace my key fob and alarm batteries. I'm in and out. I know I could buy cheaper ones and do it myself, but I don't want to wrestle a key fob and possibly break it - like I have done before. read more

Great customer service and my battery was in stock. They are a great team. I would definitely pick this location again if needed.

Purchased a new battery for my electric-start generator. Very knowledgeable and helpful!

I would only go here as a last resort when I need to have a battery for something critical right away because they do charge steep markup for the convenience of having something in stock. In my case I needed a battery for an older cell phone for a senior and when I checked online, Walmart had the original Samsung battery for $12 and they had their Duracell which turned out to have 400 mAh less capacity for $37. At least Duracell is a known brand. The phone itself isn't even worth $37 but the old guy is used to the phone and so I got it and thanked them for it. If it were me, for anything else, I'd find an alternative. Also, I don't appreciate how much personal information they need just to ring me up...name, phone number, email address...come on, how did that work out for Radio Shack? read more

IF I COULD GIVE ZERO STARS, I WOULD! CUSTOMERS PLEASE BEWARE!!!!!!!!! This place is a scam! Initially, I dealt with Steven Lozano, who sold me a used battery off the shelf that was supposed to be new. LIES!!!! I knew something was wrong when he stated, "If you return the battery, it must be free of scratches and like new." Got the battery home plugged it in, and it would not work. Brought the battery back the very next day to the same Battery Plus store and was told they would not exchange it because it did not have 12 volt remaining when Diego Gonzalez tested and checked the charge Diego went on to say that every battery is tested before purchases are complete. Well, that also is a HUGE LIE as well. Just as I began to explain that Steven Lozano, who sold me the battery the day prior, never checked the battery before I purchased it. While speaking to Diego, Steven comes out from the back room to say I was trying to get over. This statement by Steven was completely unprofessional and unwarranted. Steven admitted He never checked the battery that was purchased the day prior before selling it. I asked, "How can this be someone trying to get over? If only the thing we asked for was an exchange for a fully functioning battery. We asked them to call the manager and they wouldn't they?They said the only thing that they could do was to try to charge the battery so we waited for them to. Once they brought the battery back out after it being charged for about an hour, the battery that was purchased the day prior would not hold a charge. At that point is when the Diego called the manager Joanne Guzman and asked if he could exchange the battery. Which she allowed. During the entire ordeal, we tried to get in touch with Joanne Guzman, the store manager, because, on her business card, her cell phone number is listed however, she will not answer the phone. What is the purpose of listing your cell phone number on your business card if you do NOT answer? Again, poor business practices I would NOT recommend this battery plus!!!! The employees have poor to NO customer service skills at all. Additionally, they do not know how to treat customers. Zainil Momin is the franchise owner of two locations in the Houston TX area: - 4774 Beechnut Street -13740 East Freeway, Suite C The Return policy and warranty are sketchy and The store does not adhere to their own warranty or return policy.The wording is suspect and there are loopholes that they use.So they're customers are left with batteries that do not work. CUSTOMERS BEWARE!!!!!!!!! read more

Batteries Plus - Battery Stores Near Me - Houston, Texas

Completely ridiculous experience yesterday. I went in to buy two batteries, but will never step foot in this store again. I was able to drive less than five minutes away and buy the batteries at CVS.....that I was told were some sort of special order item and that the number didn't exist. The man working yesterday 8/29/2020 @6:40 pm (note no other clients were in the store) was extremely condescending to me. As a local business owner myself I would want to know that one of my employees treated a customer as poorly as he did. I had set up, previously, an appointment to replace my screen on my cell phone which was quoted at $280.00....will be canceling that. Note... not listen to a client /customer is one thing, treating one rudely is another, doing both is unacceptable....period. Posting picture of the batteries purchased less than 5 minutes later after being treated like crap by your employee ... read more

Batteries Plus - Batteries bought at CVS 10 minutes later afyer being insulted by Batteries plus employee. - Battery Stores Near Me - Houston, Texas

A salesman greeted me as I came into the store and asked to help me , located the odd ball battery I needed, rang me up, and advised me that the store would be closed for Labor Day. He was courteous, friendly, and efficient. I was on my way in no time and happy with the pain free, pleasant interaction. Love it! read more

Diego was friendly and professional. He replaced my car fob battery quickly. I had a life time warranty for battery replacements for this device. The whole experience was great! read more

I have been using the Batteries plus stores for years that said the clerk today could use some serious customer service skills, went in for replacement watch batteries he acted like it was an imposition to check that one was under warranty, I did pay for the second, but even had to ask for him to install. All can say is I am happy your batteries last so long. read more

I went for years to the Beechnut location and had many "life time" warranties. I asked the East Freeway location to honor my warranty but they refused since the Beechnut location is apparently closed either temporarily or permanently. The store said since I had no receipt form many years back, they will not honor my warranty since they don't have the Beechnut locations records. I will never do business with Batteries plus again. read more

Very poor customer service!!! Purchased a USB- C cable to find out that isn't working. Tried different options and I was able to get it charge with movement on the cable tip. Tried to return or exchange, and the associate Milton said it's working on his phone, so it's not the cable it's your device ‍ really?! Do you think I don't have better things to do of it was working for my device.. oh and apparently they have a 14 days return policy that it's nowhere on the receipt. Anyway, $20 for a cable that doesn't work and bad customer service... I know where I'm not bringing my business again Update! Since there's no way I can respond to the Manager Frank, here's my comment: There wasn't any wobbling neither than a debris blocking the port. It's simple failure on the cable that you should be replacing it. However, the poor customer service from your stuff is making impossible for consumers to support local businesses. The cost of the cable isn't a issue in this case, it's how you are handling business. I appreciate your time responding, and trust me, the last thing I want is to effect someone's business future. But based on my experience, and it looks like others, the problem is internal management of customer relationship. read more

Service representative quickly found me what I needed! There used to be a location closer to me but I'm glad that this was open when I needed it. read more

Had to get watch batteries replaced, love the lifetime I have on them, in replaced and back on my way. Happy location is near me.

Diego was excellent and replaced both my car batteries quickly yesterday. The other lady there was not very professional and just plain rude (Joanna). Another customer and I struck up a conversation and I handed him my card, and Joanna told us to "take it outside" if we wanted to talk. You'd think it was a bar brawl - we were having a friendly conversation and Joanna spoke to us this way for no apparent reason. She seems very unhappy and I left feeling sorry for Diego, who is a very nice young man (and has to work with her!) read more

I've seen a few ripoffs in my day. But I wonder how far this goes across the chain. Wanted to replace battery in two garage remotes. First deal I'm offered from him to change it, is $22 each with lifetime guarantee. At 70+, does not seem too economical. When I asked him how much just the battery was, he said about $9 each. It's a 2032 coin battery, which you know what the cost is. The topper was when initially he slid the remotes back across the counter, not even offering to look up the required battery. read more

I've had great experiences at other Batteries+ stores. This store is run by scoundrels. I go in with two remotes and ask her to check the batteries and replace them if they're dead She pops the remotes open with her thumb, tests the batteries and replaces them. I gave her a fifty, but the $40 price seemed way way high. I ask why so much? She tells me both batteries were $14, but she charged me their $26 service charge for testing them. I told her I didn't agree to any service fee, and she needs to explain this to customers first. She said she usually does, but she wouldn't budge and insisted on keeping my money. Rotten, crooked scoundrels. read more

I purchased a plan a few years ago (at the recommendation of the Batteries Plus employee) where my car remote battery would be replaced for free whenever it died. Well it died and I went in for a replacement...after replacing the battery the person working there said they could 'no longer honor the replacement plan' because my remote was 'flimsy'...even after the person struggled to change the battery and most likely did not know what they were doing. I am pretty sure they are trying to wiggle out of the agreement because they have gone up significantly on car remote battery replacement prices and now it is not beneficial for them. They did offer a refund on the plan but still why offer a service if you are not going to keep your end of the deal??? Hate it when a business does not honor their word! ...Won't return read more

when my key sab battery needs replacement this is my first stop after purchasing the lifetime warranty

Everyone has some experience,I wake up and tried to start a car.But I couldn't' Mainly the reason is a car battery. I had it. I used a Metro bus in order to go to my workplace.It took two hours. I have my car fix asap. I went to my body shop.The owner told me."The last delivery is over.You have to wait till tomorrow." I asked him, " Is there any way to replace my battery?" He told me this batteries plus bulbs. I called if the store has my car's battery. A technician said yes. I went there. The technicians replaced my battery in one hour.Great job! The batteries plus bulbs didn't have a warehouse. They fixed it at a parking lot under 90 degrees! Great job. The technician said " I like a Japanese anime". I wish I could give him a free ticket of Anime matsuri.LOL. I recommend this shop! read more

Purchased a motorcycle battery online to be picked up at Batteries Plus store, 4774 Beechnut St, Houston, TX 77096. My credit card was charged $113.11 when the online purchase made, with a credit ($10.00) to be received when the original battery core was provided to the store. A couple of days later I picked up the new battery at the store and provided the core (original battery). Was then provided a receipt for $102.29 and told the difference (battery core credit) would be credited to my credit card. After 7 days the credit was not received. I spoke with the store, and was told not their problem - contact my credit card company. I would not do business with this Batteries Plus store again. read more

Not open when they say they'll be open. Can't function as a consumer business if the store is closed! read more

Batteries Plus - Hours of operation - Battery Stores Near Me - Houston, Texas

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A friendly visit to get a key fob battery. They have a $18 key replacement for the life if the car. Free replacement, so it seems to go out a lot and should have bought this a while back. See what you think?? read more

Purchased two batteries for my mobility scooter. Used the scooter while on vacation and the batteries died in less than a mile. They normally last over six miles. Had to be pushed back to my hotel. After i returned home i took the batteries back to the store. They tested them and said they were "OK". Charged and tried using the scooter and they died again. Went back to the store and after a lot of complaining they replaced them. Fast forward about six weeks and the new batteries are doing the same thing. Went back to store and they said they again tested good. I had a service rep from the scooter manufacturer check the unit and found nothing wrong with it. I tested them on my own load tester and they showed as weak. The store said they could only use their tester. Asked them to disclose the date code on the batteries and they said they couldn't. As an aside, i called Duracell (the brand of battery) and was told that Duracell doesn't make those batteries, they armade by a third party for Batteries Plus. I requested either replacements or a refund from both the store and Corporate and was refused. No warranty coverage and no refund for unsatisfactory product. They have lost my business. Buyer beware! Update: I was contacted by the Corporate office and explained what transpired with the batteries. Ted listened and came up with a plan to furnish pre-tested batteries for me. His genuine concern about this situation has restored my faith in the company. Just wish it could've been resolved locally. Thank you read more

BIGGEST RIP OFF ON BEECHNUT! My usual $5 watch battery replacement shop was closed today. I went to JC Penneys at Meyerland and they do not replace watch batteries but told me about Batteries Plus Bulbs across the street. I ventured over there. $17.99 for watch battery with lifetime warranty. Outrageous pricing and I don't plan to wear the same watch for the rest of my life. My watch is not ticking but I am ticked off at this place. read more

Absolutely horrible experience . . . wish I could give 0 stars. Went in for at 10:15am for an iPhone batter change . . . supposed to take 30 minutes. 4 hours later, and four round trips over there, they had broken the screen, then repaired it (charged me for the part), and then the volume buttons didn't work. THEN they told me "go to the Apple store in the Galleria". Spent $81.18 and got NOTHING for it. Refund? They refused. Do NOT let them do ANYTHING with a cell phone ! ! ! ! ! read more

One week after my screen replacement I noticed a crack inside of my life-proof case. It's been in the case since replacement

Do not let Batteries Plus replace a screen or a battery in your iPhone. They are not Apple Certified and the new versions of the iOS will not support anything other than Certified components. Additionally only an Apple store can repair a phone with Mom-Apple components ... read more

Came in with a broken iPhone 7 screen, Oscar offered me a great deal that I could not pass up. I was offered 50% off battery replacement with the screen repair. Took advantage of such great deal, now my phone works just like a brand new phone. I would highly recommend this place to anyone. read more

I came to fix my cracked screen on my ipad, i was hesitant about fixing my device at a battery shop but after getting screen repair 101 from Oscar he had my screen repaired within 2 hrs, i was also offered a 50% discount towards a battery replacement. Will definitely recommend to everyone. read more

I took my watch in to replace the battery. I was one of two customers in the store at the time and there were no other people waiting to be served I told the male employee why I was there. He turned to the female employee to ask if he could change out the battery and she said NO. I asked why not and she told me there were two tropical storms coming into the Gulf of Mexico and they were busy I pointed out I had one watch, I was one of two customers in the store, no one else was waiting for service and it was at least 2-3 days till any storm would become a threat so what was the problem. Neither had any explanation and decided to replace the battery The man ALLEGEDLY replaced the battery, said no charge, handed me the watch, I left the store, the watch is still not working. I truly doubt he put in a new battery. Wretched service, unfriendly store staff and both were very rude. Not going back for any reason. I've gone to that store many times over many years, mostly for watch batteries. I've never been so disrespected but it sure won't happen a second time read more

Management of this store needs to teach the young man working the counter basic rules of customer service. He was rude and challenged every statement and question I had about batteries I needed for my UPS. End result was he sold me the wrong battery. I brought the original batteries to their store to make sure I got the right ones. When he saw what I brought in, he picked two batteries off the shelf and put them on the counter with authority (best way I can describe it without saying he slammed them down). He walked out of the store after that. He clerk behind the register could tell I was agitated at this point. NEVER SHOP HERE!!!! read more

The day after Harvey destroyed Houston and their store, I showed up looking for a battery. The employees were busy cleaning, but took the time to sell me a battery at a huge discount, install my battery, and help me on my way. Really came through for me when I was in a terrible spot and they were not even open and had no electricity. Excellent customer service. Will always shop at this store! read more

If you ever find yourself needing a battery for anything, chances are you can find it here. My dad and I stopped by here awhile back to have our car remotes changed, and they were both friendly and responsibly priced. They have one close to home now, and next time I need a special battery, I will definitely stop by. read more

Woo! My watch's battery died a couple months ago and I've been neglected to go change it. I stopped by today with another friend who also needed their battery changed and was serviced quickly. Changing out the battery on my watch couldn't have been any easier. It was also priced really reasonably at 8.99. He finished with both watches within 10 minutes and even reset our watch before handing it back to us. I'll definitely be returning to BatteriesPlus next time! read more

FIND SOME WHERE ELSE! ANYWHERE ELSE!!!!! Do it yourself even!!! Brought my perfectly working iPhone7+ in for repair because the screen had cracked and I was worried it would cut my ear. This is how it went: FIRST ATTEMPT: They replaced it with a sub standard NON APPLE screen that costs like 8 bucks (standard protocol). I come to pick it up and notice imidiately that the speaker is not working at all. So, while I watch them, they make the SECOND ATTEMPT: the phone is reopened and first thing we (the 2nd repair person and myself) notice is the 'extra' screw just rolling around free inside. Then we notice FOUR other screws (that hold the screen on) completely missing. He pulls out A SECONF bs replacement screen and tries putting it in. I'm told something along the lines of "if it doesn't work now, we will replace the phone, it happens all the time". They put the phone back together under my close scrutiny, and try to power it back up to no avail. Keep in mind this phone had never been worked on prior. After one more opening, fiddling around and closing it back up it reluctantly powered up and the speaker worked again. For now. THIRD ATTEMPT: fast toward 4 weeks and now my speaker is out again. I take it back in and am told to take it to appple to have it diagnosed. Ok. I do. Apple said it's a fried sound chip. The phone needs to be replaced entirely. I brought that info back to Bulbs+ and they say flat out "well that's just wrong, and we don't just replace phones". What they were willing to do was to open it back up and replace the only two other parts they could find in the replacement price menu. Neither of wich were identified as being the problem by apple. Not to mention they were going to have TO CHARGE ME FOR THE ADDITIONAL REPAIRS!!!! I declined, went to corporate who was almost even less of a help. MORAL OF THE STORY: these kids have ZERO TRAINING REPAIRING PHONES. THEY WATCH YOUTUBE VIDS ON THE FLY. THEY ARE IN NO WAY CERTIFIED ESPECIALLY BY APPLE, OR ANY OTHER STANDARD, TO PREFORM REPAIRS. AND WHEN THEY BREAK A PHONE, THEIR ONLY REMEDY IS TO LET THEM FIDDLE WITH IT A LITTLE MORE. IF U LET THEM REPAIR YOUR IPHONE, IT WILL COMPLETELY VOID ANY WARRANTY WITH APPLE SINCE THE REPLACEMENT PARTS ARE BELOW SUB STANDARD AND THEY ARENT CERT OR TRAINED TO PREFORM REPAIRS IN THE FIRST PLACE. read more

Miguel took great care of us today, replacing batteries in each of our car door opener fobs using the lifetime warranties.

DO NOT try to replace an iPhone screen with this company! They broke my phone and Apple told me it was irreparable. My experience went like this: I took my phone in to replace the screen, and I let them know that I was was skeptical of an aftermarket screen as I have had one before that didn't work properly. They assured me that if I wasn't 100% happy, I would get a full refund (the work was warrantied for 60 days). So when I go back to pick up my phone after the repair, I let them know I was not satisfied with the way the screen looked. It was a weird greenish hue and dark (you have turn the screen all the way up and then you still can't see it outside with sunglasses), and there was a fingerprint (hotspot?) on the screen where it looks like it was damaged by the pressure of someone's finger. So the employee told me that he would see about getting some new screens in- he thought maybe this was a bad batch. I was asked to check back on about 3 days. I waited a week as I was out of town and then I called to see if more screens had arrived and I was told that they had. However, when I arrived to replace my existing screen, they seemed confused. The first employee did not communicate my issue to this person (apparently a manager). This person let me know that the new screens will look the same as the one that I had so there was no point to replacing it with the ones they had on hand. He then made a note to order an "Apple screen" and said he would call me when this came in. I waited another week and had not heard back so I called back again. When the "manager" (another one apparently- this one named Oscar) answered my call he insisted that they don't order Apple screens and that he had no idea what I was talking about. He told me to bring the phone in and he would check it out. When I brought it in a few minutes later he flatly told me he thought nothing was wrong with it and that he would not refund my money. I repeatedly explained to him how it looked terrible, was dark and ran my battery out because it had to be turned up all the way, had a bright spot on it from someone's fingerprint, and had some touch screen responsiveness issues. He just outright disagreed. Rudely. After arguing back and forth, he eventually let me speak to the district manager, who explained that this was a know issue (WHAT!?), but refused to offer me a full refund. He would only replace the screen with another different type of screen. I told them I did not trust them at this point and just wanted my money back. I got only 50% back in the end. AND here's the kicker. Within another week my phone screen completely stopped working. It flashed a few times and then went black. When I took it to Apple they told me that Batteries Plus stripped the screws inside and there was nothing they could do to fix the problem. So I ended up having to BUY A NEW PHONE! Probably the worst workmanship and service I have ever experienced. I think it's only a matter of time before these places are out of business. read more

I bought two batteries for my car online and they installed them both for free. On 1/15/19, once I received my email confirmation and arrived there and they (Oscar, Mgr. and Ted, District Mgr.) were very professional from the beginning to the moment they asked me to crank my car to see if everything checked out. In and out total time 46mins. They gave a great first impression and I hope they continue with the impeccable customer service they gave as long as they are there. Thanks guys!!! read more

I thought I found a good deal in a car battery. Ordered online with store pickup to get an extra 10% off, so all looked good to get an easy job done in less than an hour. However, don't believe what you see online about their inventory. I come to find out that it was not available and that I had to wait hours before they retrieve one from another location. And, it's apparently not easy to simply pick up from another location once your purchase is locked into one store. Having to call the store twice and being put on hold for over 20 minutes (both times and hung up to call back) only added more frustration to what should have been simple purchase. Not very good customer service in my opinion. read more

When visiting the store, the staff can be nice and helpful. When ordering a product online, however, buyer beware. The online system works well in accepting your order, taking your money, and choosing a convenient store location. This is where the ease of purchase ends. The individual franchised store (according to this location) must acknowledge the order whether or not they have it in stock. Once they acknowledge the order, you receive an email that your item is ready for pick up. You should also receive a phone call letting you know they don't have it and what they will do to get your product. Depending on how well they communicate and what they are willing to do, you might wait days or weeks. Apparently, this is an inconvenience to them based on my past experience. If they have to order the product, they don't tell you that there is a restocking fee if you decide to either cancel the order or return it. They take no responsibility to tell you this up front. When I contacted them a week later about a status on the order and found that it could take another week or two, I wanted to cancel the order and then learned that I would have to pay the restocking fee. According to the franchise owner, Joanna, you are supposed to know this because it was a 'special' order. After arguing the point and contacting BPB's corporate office, I learned that it was not yet shipped so I did not have to pay the restocking fee. In my opinion, this location does a poor job in communicating and lacks customer service skills. I had an issue previously with another online order and thought to give them a second chance. Fool me once shame on you, fool me twice, shame on me. Their corporate support will basically say, "I'm sorry for the inconvenience" without acknowledging the issues. I don't see myself returning and doing business with them again anytime soon. Or, doing business with Batteries Plus Bulbs again. read more