Run away from these guys. In fact, sprint in any other direction. The website claims they do "top quality, high end installations with customer service to exceed your expectations". They are anything but what they claim. Tile work is all about details and Battaglia tile could care less about details.
I hired Battaglia Tile in October to complete a shower tile install using 3 x 6 glass tiles in a subway tile pattern. Owner, Brent, came to look at the job. He was friendly and had a few ideas about the install. I know his daughter professionally and he told me "I'll take care of you". He scheduled to start the job about 3 weeks later. One week before the job, he notified me that he wasn't going to do the work and instead one of his other guys would do it. No red flags there since that is pretty much business as usual in the construction world.
Scott started the job just before the end of October. As the tile started to go up, I noticed that Scott had not cut the tile appropriately so that the shower valve trim would cover the cuts in the tile. I also noticed a very crooked tile next to a body spray. I contacted Brent to let him know of the problems and sent pictures. He told me he'd take care of it. To my surprise, the crooked tile was put back in the EXACT same spot and crooked. The trim issue had been fixed though.
My wife and I had a vacation planned and were excited our shower would be done when we got back. What we came home to was far below the "high end" installation we were promised. Many tiles were so crooked that they practically touched other adjacent tiles. Tiles were used that had scratches through the backing so that the blue tile suddenly had large splotches of white in the back. Completely untouched/uncut tiles were used with big chips out of the corners of them. In all, 55 tiles needed to be replaced for some reason or another. See pictures. I took many.
Against my better judgment, I paid Brent in full before the job was completed. After all, he said he'd take good care of us. I called Brent and let him know we needed to meet to discuss the work performed. When he arrived he was not open to actually resolving the problem. I pointed to all the crooked and chipped tiles. He stood there and actually said "I'm proud of this job". He went on to say that "the job is exceptional". When I again pointed to crooked tiles, he just shrugged and stated that the spacers must have slipped but took no responsibility for it.
I then asked why Scott used all the defective tiles he did. Why he couldn't have looked at the tiles as he was putting them on the wall. Brent's response "We don't do that, your product so your fault". So I rephrased, "You mean your guy can't take an extra 5-10 seconds per tile to scan it over before putting it on the wall". Brent then responded by comparing the tile work to the Mona Lisa. "You don't take a magnifying glass to the Mona Lisa and pick out imperfections". For the record, all the large scratches and chipped tiles were readily visible with no magnifying glass. Brent then continued to say that he was not going to fix any of it unless we paid him to. That's right, his tile job was perfect but if we did want it fixed, then it would cost us.
Brent is far from professional, provides sub par tile work, is prideful to a fault, and takes no ownership when a job is done poorly. I have plenty of pictures of his "exceptional work", peruse them and learn that you need to steer clear of these guys at all costs. read more