Thank you for responding. I want to clarify a few points because I think some of my review may have…read morebeen misunderstood.
First, I will absolutely own that I may have misquoted the mocktail by a dollar or two. I was looking at the alcoholic drink pricing when I wrote the review. However, my criticism wasn't simply whether it was $13, $15, or $16. My issue was that there was only about a $2 difference between the mocktail and its alcoholic counterpart, while the mocktail was served in a relatively small cocktail glass. I actually thought the drink was good. My concern was the value and portion at that price.
The larger issue for me was the restaurant's presentation of its food. I understand and agree that Arizona has a very broad culinary landscape. But when a restaurant specifically uses descriptions such as "Arizona Known Food" and "Tucson Local Food," there is a reasonable expectation that diners will experience flavors and culinary traditions recognizable as Tucson or Arizona-inspired.
Tucson has a very distinctive food identity, particularly its Sonoran Mexican influence, along with Indigenous desert ingredients and traditions. That's what I understood I was coming to experience when I read the menu and restaurant presentation.
If the concept is actually Arizona ingredients interpreted through Indian flavors and techniques, I have no problem with that. I love Indian food. But I would expect that to be communicated somewhere on the menu or in the restaurant's description. I didn't see anything that led me to understand this was an Indian-inspired interpretation of Arizona cuisine.
Instead, we repeatedly experienced very strong lemon aromatics and what we perceived as Indian-inspired spices throughout the meal, the fries, carrots, mushrooms, potatoes, burger and other dishes. Those flavors aren't inherently bad. The issue was that they became repetitive and, to us, didn't taste like the Arizona/Tucson fine-dining experience we believed we were ordering.
I also want to address the mole, because I understand my use of the phrase "mortal sin" offended you or others. If it did, I sincerely apologize. That wasn't my intention; it was an expression of how strongly we felt about the dish.
However, I do stand by the substance of my criticism.
Mole has an expectation attached to it. Fine dining can absolutely reinterpret traditional dishes, but there is a point where a dish has been changed so substantially that a diner can reasonably question whether it is still recognizable as the dish being advertised.
For us, this did not come close to what we expected when we ordered mole. My husband disliked it so much that we asked to replace it with the burger, and the mole ultimately went uneaten. We were also disappointed that the original mole remained on the bill after we made the substitution.
The same issue applied to the $55 ribeye, which arrived poorly trimmed with a significant amount of gristle and fat. The mushrooms again carried that same strong lemon/Indian-inspired flavor. The $16 carrots were also heavily influenced by that flavor profile, and the potatoes didn't work for us either. The Brussels sprouts were actually the standout dish of the meal, which is why I specifically mentioned them as the best thing we ordered.
I also want to make clear that I did compliment our waiter. He was kind, pleasant and lovely. My criticism wasn't directed at him personally.
We also weren't the only diners who seemed disappointed that evening. The couple seated beside us ultimately canceled the remainder of their food after the salads, which reinforced our feeling that the experience wasn't simply a matter of our personal tastes.
Ultimately, this was a nearly $190 dinner for two, and at that price point, expectations are naturally high. The restaurant is attractive, the concept is interesting, and I genuinely wanted to like it. That's why I was disappointed.
I'm happy to acknowledge where I got something wrong, including the exact mocktail price. But that doesn't change the central point of my review: the experience we had did not match what we understood Nex to be presenting as Tucson/Arizona fine dining.
If you're willing to look into the billing issue, particularly the charge for the mole after we changed the dish to the burger, I'd be more than happy to speak with you directly by phone and discuss it. I'm always willing to have a conversation and give a restaurant the opportunity to address a legitimate concern.
I appreciate you taking the time to respond, and I hope this clarifies where my criticism was coming from.